Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were at one time one of the most popular products for achieving mobile connectivity to email, calendars, web applications, and other critical business information. Progent offers Lawrence, Massachusetts businesses support from BlackBerry-qualified experts who can assist businesses to manage their BlackBerry environments or transition smoothly to a current mobile platform.
As the sophistication of small business networks has expanded, and as the demand for world-class security, reliability, and disaster recovery has grown to be the norm for organizations of all sizes, effective deployment and maintenance of BlackBerry technology has grown more difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations often turn to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to design, manage, and repair BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of experience, combined with Progent's proven remote service delivery capabilities, gives small businesses a budget-friendly solution for integrating BlackBerry technology productively into their business information system.
Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management tools so you can monitor and control BlackBerry smartphones throughout your company, define security policies that are right for your company, develop custom wireless software, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored quickly and safely.
Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling key jobs such as device installation, updates, and retirement and providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports seamless communication between Exchange Server, Groupwise, or Lotus email platforms and BlackBerry handsets and supports over-the-air synchronization.
BES Server provides a wealth of security options starting with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent versatility in adjusting levels of protection to meet the specific requirements of your company's network. Progent's BlackBerry authorized consultants can assist your company to choose powerful security features and activate them wirelessly. Examples of these over-the-air configurable security settings include:
- Disable a device
- Wipe data from a lost or stolen BlackBerry device
- Lock out Bluetooth functionality
- Activate built-in protection against malware
BES Server also offers flexibility in determining ways to keep users from installing or executing unsafe or prohibited applications. Progent can help you to select protective techniques such as:
- List precisely which programs are permitted on the device
- Block external applications from using non-volatile storage on the BlackBerry smartphone
- Determine what resources external applications can access on the BlackBerry device
- Restrict the kinds of access external software running on the device can establish
- Block all third-party applications from being loaded or executed on the BlackBerry device
Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES environment and assist your company to select and install appropriate security options.
Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps, and generate reports to summarize SNMP data.
Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network requirements assessment, system design, deployment planning and implementation, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and physical components meet your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning options for software versions, processors and mass storage, network design, and application configuration.
To maximize system protection, Progent's BlackBerry-certified consultant can assist you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.
Contact Progent for Help from a BlackBerry-Qualified Specialist
In order to get in touch with Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.