Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most popular solutions for maintaining anytime-anywhere connectivity to email, scheduling, web applications, and other vital business data. Progent offers Lawrence, Massachusetts businesses support from BlackBerry-premier experts who can help organizations to maintain existing BlackBerry environments or migrate efficiently to a current smartphone platform.

As the complexity of small business networks has expanded, and as the need for world-class protection, reliability, and disaster recovery has grown to be the norm for businesses of any size, successful deployment and support of BlackBerry technology has become increasingly challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses often turn to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, combined with Progent's proven remote support model, provides small companies an affordable alternative for incorporating BlackBerry products seamlessly into their business information network.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to track and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom wireless software, and ensure that your IT network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.

Boston Onsite IT Consulting
Progent locations in the Boston Metro Area

City Street Address Contact Information
Boston 201 Washington Street
Boston, Massachusetts 02108
Sales Phone: 857-770-0339

Link: Boston Network Support Services
Lawrence 800 Turnpike Street
Suite 300
North Andover, Massachusetts 01845
Sales Phone: 978-989-6597

Link: Lawrence Network Support Services
Waltham 233 Needham Street
Suite 300
Newton, Massachusetts 02464
Sales Phone: 617-581-0770

Link: Waltham Network Support Services

Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of BlackBerry devices, offering a centralized platform for controlling key jobs such as device deployment, upgrades, and deactivation and providing a solid foundation for security and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BES Server provides a wealth of data protection options starting with automatic encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to match the special needs of your company's environment. Progent's BlackBerry certified consultants can help you to choose advanced security features and enable them remotely. Samples of these wirelessly configurable security features are:

  • Lock down a BlackBerry device
  • Erase data from a misplaced or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Activate internal protection against malicious attacks

BES Server also offers versatility in selecting ways to keep BlackBerry users from loading or running unsafe or unauthorized software. Progent can help you to choose blocking processes like:

  • Specify exactly which programs are allowed on the device
  • Prevent external applications from allocating non-volatile storage on the BlackBerry smartphone
  • Select what resources external applications can use on the BlackBerry smartphone
  • Restrict the kinds of connections third-party programs running on the BlackBerry smartphone can establish
  • Block all external applications from being loaded or executed on the BlackBerry device

Progent's Remote BlackBerry-premier Support is Quick and Economical
For companies in Lawrence, Massachusetts who want fast and economical help from a qualified RIM BlackBerry support professional, Progent offers efficient online assistance from a seasoned support staff who have provided IT solutions to companies in each state in the country. (See Progent's customer testimonials.)

Online support eliminates travel costs and enables specialists to fix technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry solutions and can provide expert support in areas including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant system architecture for RIM BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can in addition assist your business to troubleshoot a broad array of problems concerning synchronization, device detection, email consistency, web browsing, wireless connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote help for small company IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support expenses at a minimum and, by dealing with problems quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures including resolving enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, configuring over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help you to define and implement appropriate security options.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.

Contact Progent for Support from a RIM BlackBerry-Certified Expert
In order to contact Progent about technical help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.