Consulting Support Services for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most popular solutions for achieving mobile access to messaging, calendars, web programs, and other critical business data. Progent offers Lawrence, Massachusetts companies the expertise of BlackBerry-certified experts who can help organizations to manage existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the sophistication of small company networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for companies of any size, effective integration and maintenance of RIM BlackBerry solutions has grown more difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses frequently turn to external consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the need for an internal BlackBerry solutions expert and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient online support capabilities, gives small businesses an economical alternative for incorporating BlackBerry technology productively into their business information network.

Progent's experts can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to track and control BlackBerry devices across your business, recommend security policies that are right for your business, develop custom wireless software, and ensure that your network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
857-770-0339 Boston Network Support Services
Lawrence 800 Turnpike Street, Suite 300
North Andover, MA 01845
978-989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
603-463-0063 Manchester Network Support Services
Providence 166 ValleRhode Island Business Suitesy Street, 3970 Post Road
Warwick, RI 02887
401-354-1881 Providence Network Support Services
Waltham 233 Needham Street, Suite 300
Newton, MA 02464
617-581-0770 Waltham Network Support Services


BlackBerry Enterprise Server (BES) Technical Services
The BlackBerry BES Server offers businesses a single and safe mechanism for integrating BlackBerry wireless devices into their email, collaboration, and software application infrastructure. BlackBerry BES Server enables mobile BlackBerry users to connect to Exchange Server, Domino, or Novell GroupWise messaging and to synchronize BlackBerry devices with workstations to achieve consistent information for applications like schedules, address books, to-do lists, IM, and specialized business programs. Thanks to BlackBerry Enterprise Server support for Microsoft Exchange, mobile workers carrying BlackBerry smartphones have effortless connectivity with Exchange email and to instant messaging-capable software through Microsoft Live Communications Server and Lync Server 2010 integration.

BlackBerry BES Server Consulting Support

Progent's BlackBerry-premier consultants can show you how to plan, configure, and support BlackBerry BES Server so that you maximize the efficiency of BlackBerry users, streamline the administration of a BlackBerry environment, and reduce the cost of maintaining mobile workers.

How Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs assessment, solution architecture, installation planning and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a mobile wireless environment that meets your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, assist your organization to decide which management model and physical components match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry consultant can help your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry smartphone users on Exchange Server and Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
In order to get in touch with Progent about engineering support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.



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    The Certified Information Systems Auditor accreditation is an important achievement that signifies mastery in network security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential has candidates undergo an extensive test given by the ISACA international professional group. Progent offers the services of a CISA-Premier network security audit professional able to help businesses in the areas of IS audit services, information technology governance, network assets and infrastructure lifecycle, IT support, protection of data assets, and disaster recovery preparedness.

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    Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the basis for a feature-rich but manageable IT network. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server requires a network consultant with real-world background designing and integrating cohesive, end-to-end business network environments. Progent's Microsoft SBS Server professionals have an average of more than 10 years of experience supporting computer systems built on Microsoft technology. This expertise ensures you success in installing, administering, and repairing IT environments that include the Microsoft Small Business Server suite of servers and applications.

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    For large organizations, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the nationwide or global businesses with branches, Progent can perform as a seamless local extension of enterprise network management. Progentís enterprise support services include corporate-wide security, online branch office support, system design, Sarbox conformance, project management, and world-class service for multiple location network environments powered by Enterprise Windows 2003. Progent can offer field consultants and technicians to help with a campus relocation or office move, or a system architect to assist with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Remote and on-premises evaluation and migration support for Windows 10 offered by Progent's consultants include Return on Investment analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker access, security and compliance, streamlined provisioning and administration, network optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and end users, and post-migration technical help.

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    Progent can assist your business in all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    The Contact Center service delivery model used by Progent's Technical Response Center offers small companies an dependable option to reliance on independent service individuals by offering broad technical knowledge shared by multiple engineering groups, optional 24x7 availability of emergency help, fast escalation to world-class experts for solving even the most difficult issues, support consistency and dependability, prompt follow-up overseen by veteran support administrators, a choice of easy-to-use techniques for requesting service jobs, plus a high level of process transparency made possible by ticket updates and available through a web portal.

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