For organizations of any size in Lawrence Massachusetts, Progent can provide convenient, fast, and economical contact with Cisco CCIE-Certified engineers. CCIEs are world-class network professionals who earn this prestigious certification by completing strenuous examinations administered by Cisco. CCIEs can handle the most complicated issues surrounding network interfacing, troubleshooting, and configuration. Progentís CCIEs work directly with Cisco's in-house staff in identifying anomalies with IOS or Cisco NX-OS utilities and developing workarounds or receiving program updates to fix problems. A Cisco CCIE can detect the source of computer network difficulties whether from hardware or applications.

Progent offers affordable online access to a CCIE specialist so that you has the opportunity to obtain high-level help for complex network issues that are affecting business productivity but are beyond the scope of your ordinary IT support organization. Progent's Cisco CCIE-Premier engineers can access your system using state-of-the-art remote support utilities that allow them to perform rapid and efficient analysis and remediation of serious network issues.

Progent's CCIE Support Services
Most CCIEs work for big enterprises or nationwide ISPs, and consequently their help is not easily accessible to smaller organizations. Progent is among the rare support providers to make CCIEs available to help small and medium sized companies. In addition, Progent offers quick contact with a CCIE by phone so you can receive timely help for complex network problems that are hurting business efficiency. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit remote network troubleshooting.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
857-770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
978-989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
603-463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
401-354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
617-581-0770 Waltham Network Support Services


Progent maintains one of the biggest rosters of Cisco-certified CCIE engineers of any independent consulting company in the U.S. Consequently, Progent offers world-class skill in finding network infrastructure solutions based on Cisco products. Since Progent is also a Microsoft Certified Partner and offers professional application support for a broad range of popular applications, Progent can help you achieve end-to-end information technology solutions that maximize the competitive value of your information system.

CCIEs represent an excellent value since their deep expertise allows them to fix the most complex problems rapidly. In most instances, less qualified engineers can spend many hours or days struggling with a task that a certified CCIE can solve in minutes. Most Progent CCIEs are not only expert at Cisco technologies, but have a variety of recognized industry certifications such as Microsoft MCSE, and a major network protection certification such as CISSP or CISM. This allows Progent to offer comprehensive services that address a wide range of technologies without requiring extra expenses and delays orchestrating multiple consultants.

In order to find out more about Progent's world-class support services for Cisco technology, select a topic:

  • Introduction to Cisco Network Support
  • Fast and Affordable Online Assistance from a Cisco Certified Internetwork Expert (CCIE) Engineer
  • Cisco Firepower Firewalls: Configuration and Troubleshooting Expertise
  • ASA 5500-X Series Firewall with Cisco Firepower Services: Setup and Troubleshooting Services
  • Cisco ASA 5500 Firewall Upgrade. Migration Support
  • Cisco PIX Series Firewall Engineering Help
  • Cisco Routers Engineering Services
  • Cisco Wireless Deployment Services
  • Cisco Aironet Access Points Consulting Help
  • Cisco Small Business 100, 300 and 500 Wireless Access Points Deployment Help
  • Cisco WiFi Controllers Support Services
  • Meraki Wireless APs Deployment Support
  • Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Integration and Troubleshooting
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting and Wireless IP Phone Integration
  • Cisco Jabber Configuration and Troubleshooting Services
  • Cisco Catalyst Switches Consulting and Support Services
  • Cisco Nexus Switches Configuration and Maintenance Expertise
  • Cisco Meraki Switches Deployment Expertise
  • Cisco VPN and Network Security Consulting Help
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise
  • Design and Support for Cisco-powered Data Centers
  • Network Design Services for Service Providers
  • Streamlined Management Techniques for Cisco-powered Environments
  • NetApp and Cisco FlexPod Private Cloud Architecture Consulting Services Additional Consulting Expertise Available from Progent
    In addition to Cisco networking, Progent's consulting professionals offer expertise for other important areas of information systems, making it possible for Progent's experts to provide complete IT solutions for organizations of all sizes. A few key areas where Progent can deliver high-level support are: By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that address the specific needs of businesses in Lawrence Massachusetts.



    An index of content::

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    Progent's Microsoft-certified database application consultants offer small and midsize businesses remote DBA and programming services for popular database products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services available from Progent include installation and configuration, database design and coding, administration services, synchronization solutions, capacity planning, performance tuning, data migration, security and compliance, backup and recovery options, troubleshooting, and webinar training.

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    Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and fixing System Center Operations Manager environments and offer companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and set up SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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    Progent can help your business to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's modern wireless controller technology. Progent offers expertise for both physical and software-based wireless controllers and can help you to determine which type makes sense for your wireless solution. For Wave 2 wireless controllers, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller consulting.

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    Altaro VM Backup provides small organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud environments and also enables low-cost cloud backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level recovery capability for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for managing larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to help you to design, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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    Progent can help your business in any and all phases of your migration to Exchange Server 2016 such as planning HA architecture for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    If your company operates a Solaris network or a mixed-platform network, Progent's CISM and CISSP-certified consultants can help your entire organization in a broad array of security topics including security management procedures, security design and strategies, connection management products and techniques, software development security, operations security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and CISSP define the fundamental skills and international standards of knowledge that network security managers are required to possess. These certification provide executive management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the experience and theory to offer world-class security management and consulting help.

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    Progent offers the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of skill that information security professionals are required to master. It gives executive management the assurance that consultants who have qualified for their CISM credential have the background and knowledge to deliver efficient security administration and support services.

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    Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows networks, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can offer help with Apple Mac applications. Progent can also help you with iPhone integration and iPad synchronization, or moving to Apple's iCloud services. For computer networks based solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of designing, integrating and supporting a network infrastructure that is available, secure, fast and able to achieve your organization's business goals.

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    Progent can assist your business in all phases of your migration to Exchange Server 2016 such as planning HA architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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    Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to get and send messages, search the Exchange global address list, import addresses, synchronize appointments, and invite people to meetings via your Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage training.

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    Progent's Microsoft-certified engineers can provide advanced support in implementing, managing and troubleshooting all versions of Project, Microsoft Project Server, and Project Online and can deliver a broad range of affordable online support services based on industry best practices to assist organizations of any size to receive all the advantages of this powerful platform. Services available from Progent include system planning, installation and upgrades, setting up secure file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.

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    Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and troubleshoot a network-wide migration to 64-bit server and desktop OS software and business applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the important 32-bit programs which you intend to retain as well as the latest 64-bit editions of software you wish to install.

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    Progent offers cost-effective remote assistance to help you to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you create or maintain a highly available, secure and scalable infrastructure that is best suited to your computing model. Progent also offers remote and onsite training to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the business value of your information network.

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    Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

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    Dynamics GP VBA Consultancy

    Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to design specialized mission-critical applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that let you analyze your business more effectively, transforming raw data into valuable understanding of your business.

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    Progent offers the support of an accredited engineer with expertise deploying technology from the major telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, configure, upgrade, or troubleshoot a video conferencing solution that preserves your current investment and optimizes the strategic value of your IT system. Progent also offers the services of infrastructure engineers who can assist businesses of any size to build and troubleshoot a communications network that delivers the speed, dependability, security, and scalability you need to support your video conferencing/telepresence solution.

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    Microsoft Dynamics GP/Great Plains allows you to expand and manage your company more efficiently by offering easy availability of decision-driving information and a fast ROI. Dynamics GP confers important business benefits including its ability to expand the reach of your company, handle your financials, computerize financial processes, unify procedures across your business, refine inventory control, increase order accuracy, grow revenue and minimize turnaround time, and increase cash flow. Progent can help you configure and maintain a robust, safe server and communications foundation to support Great Plains, and can offer expert Dynamics GP/Great Plains support professionals to make sure you derive all the benefits of your Dynamics GP software.

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    High Availability Networks Setup and Support

    Progentís high availability system experts provide non-stop computing support, disaster recovery services, network load balancing, 24x7 interoffice access, non-stop Internet connection design, non-stop data center support, and other 24x7 networking consulting to show your organization design a 24x7 environment for line-of-business applications. Progent possesses the experience to develop economical, non-stop systems by deploying the expanding suite of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can show you how to you build a fault tolerant mutli-location network with a completely mirrored Internet connection and intelligent network load balancing.

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  • Internet Carrier Selection Consultancy
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    Progent can provide the cost-effective services of online Internet connectivity consultants to assist your organization to assess or enhance your Internet services so your Internet access solution aligns with your business needs. Services available from Progent include assessment of your existing bandwidth use, vendor and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different carrier and/or service plan. Network provisioning can include enhancing existing routers and switches and configuring additional ones, setting up firewalls, and designing dependable BGP architectures.

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  • Small Office Networking Firm
    Small Business Computer Consultancy Group

    Progent is a leading innovator in economically delivering enterprise-class network support to small businesses. Progent's achievement in addressing the network service needs of the chronically underserved small company sector is the combined result of key technical and process innovations that have eliminated much of the conventional costs out of managing network service, injected unmatched professional skill into the IT service system, and significantly accelerated the solution process.

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