Cybersecurity and Information Assurance Expertise
Lawrence Enterprise and Small Business IT Network Environments
For immediate remote assistance with computer security issues, businesses in Lawrence Massachusetts can find world-class support by contacting Progent's security professionals. Progent's online service consultants are ready to offer efficient and economical help with security emergencies that are impacting the productivity of your information system. Progent's accredited security engineers are premier to support systems based on Windows, Linux, macOS and OS X, and popular versions of UNIX. Progent can deliver world-class help for vital security and restoration solutions including AI-driven EDR (End Point Protection and Response), MDR (Managed Detection and Response), full system restoration validation and testing, immutable backup, and off-site backup. Progent's wide array of services covers firewall configuration, email filtering and encryption, protected network architecture, and disaster recovery planning. Progent's support team has been awarded the industry's top security accreditations including Certified Information Security Manager (CISM) and CISSP.
Progent offers remote security help on a by-the-minute model without minimum minutes and without additional charges for sign-up or after hours service. By charging per minute and by delivering world-class support, Progent's pricing model keeps costs low and avoids scenarios where simple fixes entail big charges.
Ransomware Hot Line: 800-462-8800
Ransomware requires time to work its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel are likely to take longer to become aware of a penetration and are less able to organize a quick and coordinated response. The more lateral progress ransomware is able to make inside a victim's system, the longer it takes to recover core operations and scrambled files and the more data can be stolen and posted to the dark web. Progent's Ransomware Hot Line is designed to guide you to take the urgent first steps in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses to identify and isolate breached servers and endpoints and protect undamaged resources from being compromised. If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
We've Been Hacked: What Can We Do Now?
In case your business is now fighting a network security crisis other than ransomware, visit Progent's Urgent Remote Computer Support to learn how to receive fast aid. Progent has a team of seasoned cybersecurity specialists who can provide remote and onsite support that includes threat containment, mitigation, recovery, forensics, and enhancement of your security profile to guard against future attacks.
For businesses who have planned beforehand for an attack, the formal post-attack handling model outlined by GIAC (Global Information Assurance Certification) is Progent's recommended method of reacting to a major security incident.
Introduction to Security Services
Coordinating network security as well as planning for recovering vital information and functions after a security breach requires a continual process that entails a variety of technologies and processes. Progent's certified professionals can help your organization at any level in your attempt to protect your information network, ranging from security audits to creating a complete security program. Some areas supported by Progent's security consultants include Security Planning and Prevention, Data Restoration and Security Failure Analysis, and Managed Filtering of Email-Based Threats.
Planning and Building Secure Environments
Every business should have a thoroughly thought out security plan that includes both proactive and reactive steps. The pre-attack plan is a set of precautions that helps to reduce vulnerabilities. The post-attack strategy specifies procedures to assist IT personnel to assess the losses resulting from a breach, remediate the damage, record the experience, and restore business functions as quickly as possible. Progent can advise you how to build security into your business processes. Progent can configure auditing software, define and execute a safe computer architecture, and propose processes and policies that will enhance the protection of your information system. Progent's security professionals are ready to help you to configure a firewall, deploy secure offsite access to email and data, and install an effective VPN.
If your company is interested in an economical option for jobbing out your security administration, Progent's Round-the-clock Monitoring Options feature automated online network monitoring and quick response to emergencies.
Hybrid Cloud Solutions
Progent can help your company you to plan, implement, administer and repair enterprise hybrid cloud solutions that incorporate physical and cloud resources and that comply with government security standards. (Find out about Progent's Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration expertise.)
System Recovery and Security Forensics
Progent offers skill in recovering networks and computers that have been compromised, are suspect, or have ceased to function following a security breach. Progent can help determine the losses caused by the assault, return your company to ordinary functions, and recover data compromised as a result of the attack. Progent's security specialists can also manage a comprehensive forensic evaluation by examining event logs and utilizing other proven assessment techniques. Progent's background with security consulting minimizes your off-air time and allows Progent to suggest effective ways to prevent or contain future attacks.
Ransomware Removal and Recovery Services
Progent offers the help of seasoned ransomware recovery consultants with the knowledge to reconstruct an environment compromised by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or MongoLock. To learn more, see ransomware cleanup and recovery consulting.
Work-from-Home (WFH) Cybersecurity Expertise
Work-from-Home (WFH) workers commonly use their personal computers and often work in a poorly secured physical environment. This situation multiplies their susceptibility to malware threats and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the development of policies built on leading practices. Progent's seasoned roster of at-home workforce solutions experts can assist your business to design, implement and manage an effective security solution that guards critical IT resources in environments that include remote workers and hybrid workers.
Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.
Extended Detection and Response Powered by SentinelOne
SentinelOne's Singularity portfolio is a subscription-based, cloud-centric cyberthreat management platform that includes computer learning algorithms and expert services to provide comprehensive endpoint detection and response (Singularity EDR) and extended detection and response (Singularity XDR). SentinelOne's compact software agents can be loaded in a few minutes to guard endpoints against increasingly sophisticated assaults including ransomware, familiar and zero-day malware, trojan viruses, hacking toolkits, RAM exploits, malicious scripts, destructive macros, and living-off-the-land (LotL) attacks. Progent is a SentinelOne Partner and dealer and manages thousands of endpoints secured by SentinelOne technology. SentinelOne Singularity is always the initial EDR response tool activated by Progent to provide control and visibility of a client's network in the first stages of a ransomware recovery emergency. For additional details, refer to Progent's SentinelOne-powered Extended Detection and Response (XDR) solutions.
Support for Horizon3.ai's NodeZero Pentest Platform
NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) product family that can deliver repeated, simultaneous, programmable assessment of your network to help you uncover, prioritize, fix, and verify security weaknesses before malicious hackers can exploit them. NodeZero pentests can strategically insert so-called tripwires such as fake credentials to detect when your network is being targeted across high-risk attack paths. Tripwires provide enough detail to allow you to take action promptly with your incident response workflows before an assailant can compromise your environment. Progent offers the expertise of a NodeZero Certified Operator who can assist you to deploy NodeZero to perform thorough penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent can also assist you to strengthen your existing network security and can help you to design and deploy a cohesive cybersecurity ecosystem that streamlines management and provides maximum protection for on-prem, multi-cloud, and perimeter IT resources. To find out more information about Progent's vulnerability assessment solutions powered by on NodeZero's pentest platform, refer to Consulting Support for NodeZero's Pentest Products.
Stealth Penetration Security Evaluation Services
Stealth penetration testing is an important component of any comprehensive IT system security strategy. Progent's security professionals can perform thorough penetration checks without the knowledge of your company's internal network support resources. Unannounced penetration testing uncovers whether existing security monitoring tools such as intrusion incident warnings and event log monitoring are correctly configured and actively observed. Progent can implement ongoing automatic penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and dangerous product defaults can be combined by threat actors into the multi-front attacks common to the latest versions of ransomware. Get additional information about Progent's Stealth Penetration Assessment Services.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's
ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's
ProSight Data Protection Services: Managed Cloud Backup
Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. All ProSight DPS services automate and track your backup operations and enable transparent backup and fast restoration of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup with immutable cloud storage, ProSight 365 Backup (formerly Altaro Office 365 Backup), ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.
ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
ProSight Duo MFA: Two-factor Authentication (2FA) Services
Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a unit that only you possess and that uses a separate network channel. A broad range of devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for teleworkers.
ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Special Security Expertise Offered by Progent
Progent's certified security engineers can provide unique support in key facets of computer protection including:
Security Vulnerability Evaluation and Compliance Testing
Progent offers expertise with information risk evaluation software like Microsoft Baseline Security Analyzer and LANguard for conducting a variety of comprehensive network scans to uncover possible security holes. Progent has broad skills with scanning utilities and can assist your company to understand assessment reports and respond appropriately. Progent's security consultants also can perform web software validation and can perform expert assessments of corporate-wide security to assess your company's compliance with major industry security specifications such as FISMA, PCI, and ISO 17799. Also, Progent can evaluate the effectiveness of your wireless protection including stationary wireless appliances plus portable handsets. Learn additional details about Progent's Vulnerability Audits and Security Compliance Assessment.
Cisco Network Security, PIX Firewall and ASA Firewall, VPN, Aironet and Meraki Wireless Support
Progent's Cisco Certified Internetwork Experts and Cisco CCNP experts can deliver in-depth technical support for Cisco's entire family of protection and VPN solutions including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, and Catalyst Series switches. Get more details about Cisco Protection, Virtual Private Network (VPN) and Aironet Wireless Support.
Additional Firewall and Virtual Private Network (VPN) Solutions
As well as being expert in a broad array of protection solutions available from Microsoft and Cisco, Progent offers companies of any size advanced consulting for security products from other popular firewall and VPN suppliers. Progent's consultants can provide:
- Palo Alto Networks PA-Series Firewalls Configuration Help
- Check Point Software Technologies Expertise
- Barracuda CloudGen Firewall Consulting
- WatchGuard Technologies Engineering Services
- Juniper/NetScreen Integration
- SonicWall Consulting
- Fortinet FortiGate Firewall Expertise
- Symantec Help
Certified Information Security Manager defines the fundamental skills and worldwide standards of performance that information technology security professionals are expected to achieve. CISM provides executive management the confidence that those who have been awarded their certification possess the background and knowledge to provide effective security administration and engineering services. Progent can offer a CISM-certified expert to help your enterprise in critical security areas such as data security governance, vulnerability management, data protection program management, and crisis response support.
Read more details concerning Progent's CISM Security Consulting Expertise.
Certified Information Systems Security Professionals (CISSP) Security Support Services
Progent's CISSP consultants are security engineers who have been awarded CISSP certification through demonstrated professional work, extensive study, and exhaustive examination. CISSP qualification recognizes expertise in an international standard for IT security. ANSI has granted the CISSP status accreditation in the area of information security under ISO/IEC 17024. Areas of expertise included under CISSP include cybersecurity management practices, security architecture and models, connection control systems, applications development security, business processes security, hardware security, cryptography, telecommunications, Internet security, and business continuity planning.
Find out additional information about Progent's CISSP Consulting Expertise.
CISSP-ISSAP Premier Consultants for Secure Network Architecture
Progent's ISSAP Premier cybersecurity experts are specialists who have earned ISSAP accreditation as a result of rigorous examination and substantial hands-on work with information security architecture. ISSAP consultants have in-depth knowledge of access control systems and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all aspects of architecture security.
Find out the details about Progent's ISSAP Accredited Protected System Infrastructure Engineering Support.
CISSP-ISSEP Premier Security Engineering Consultants
Cybersecurity consultants with CISSP-ISSEP (Information Systems Security Engineering Professional) certification have demonstrated their ability to provide large organizations with the expertise associated with a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent offers the skills of a certified CISSP-ISSEP network security consultant to assist your enterprise to follow modern system security engineering theory and techniques in system development, evaluate system security designs according to security engineering best practices, create viable system designs that incorporate compliant security mechanisms for all critical system functions, develop efficient design and configuration strategies to deliver protection for operations, perform in-depth risk analysis, and recommend realistic cybersecurity solutions that balance your operational requirements with your company's risk tolerance.
Find out more about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting.
Certified Information Systems Auditor Consulting Services
The CISA credential is a prestigious achievement that represents mastery in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA credential has consultants pass a comprehensive test administered by the ISACA international professional group. Progent can provide the services of a CISA-Certified security consultant trained to help companies in the fields of information systems audit process, information technology administration, network assets and architecture planned useful life, information technology support, safeguarding data resources, and disaster recovery preparedness.
Find out additional information concerning Progent's Certified Information Systems Auditor (CISA) Support Services.
CRISC Network Risk Mitigation Specialists
The CRISC certification program was initiated by ISACA to validate an IT professional's skills to plan, deploy, and maintain IS controls to mitigate risk. Progent can provide the expertise of a CRISC-certified consultant to help your company to create and execute a workplace continuity or disaster recovery plan that follows industry best practices identified by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget. Progent's risk mitigation services are a good fit the support provided by Progent's CISA-Premier security engineers for objectively assessing your IT control design and also with the expertise of Progent's CISM-certified consultants for defining company-wide security policies.
Learn additional details about Progent's CRISC Risk Mitigation Support.
GIAC Support Expertise
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of network security experts. GIAC's goal is to verify that a certified security consultant has the knowledge necessary to provide services in vital areas of system, information, and software security. GIAC accreditations are recognized by companies and institutions throughout the world including U.S. National Security Agency. Progent offers the support of GIAC certified security engineers for any of the security services covered within GIAC certification programs such as auditing IT infrastructure, incident response, intrusion detection, web-based services security, and SIEM solutions.
Find out more details concerning Progent's GIAC Information Assurance Support.
Get in Touch with Progent for Network Security Help
If your company is situated in Lawrence Massachusetts and you're looking for cybersecurity support services, call Progent at
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
| City | Address | Phone | Link |
| Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
| Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
| Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
| Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
| Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |
An index of content::
Cisco VTC Services
Urgent Radvision Telepresence Consulting
Progent offers the support of a certified consultant with an extensive background deploying products from the leading telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help your company to plan, configure, upgrade, or troubleshoot a telepresence solution that protects your investment and maximizes the strategic value of your IT network. Progent also offers the expertise of network infrastructure consultants who can help businesses of any size to build and maintain a communications network that delivers the speed, dependability, protection, and expandability you need to support your telepresence environment.
Catalyst Wi-Fi 6 AP Layout Online Technical Support
Catalyst Wi-Fi 6 AP Site Survey Consultant Services
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants offer affordable remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Windows 11 Upgrade Professional
Microsoft Windows 11 Teams Consultancy
Progent's Windows 11 consulting experts can provide an array of services to support Windows 11 such as cloud and hybrid solutions, mobile device management, at-home workforce access, data and identity security, centralized deployment, and Help Desk support services.
On-site Technical Support SCDPM 2012 and Azure Backup
SCDPM 2012 Migration Setup and Support
Progent's Microsoft-certified consultants can provide remote or onsite support to assist businesses of all sizes to design, deploy, manage, and repair a backup system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older releases of SCDPM or from a different backup platform, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent offers as-needed help for resolving especially stubborn issues, or full project management services. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Cisco ASA Firewall with Firepower Network Consultant
Consultants Cisco Firepower Management
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement over Cisco's popular ASA 5500-X security appliances and offer unified management of advanced cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help you to design and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to create and centrally manage IT environments that include local offices, data centers, private clouds and public clouds.
Microsoft Expert Operations Manager Information Technology Consulting
Operations Manager Onsite Technical Support
Remote 24x7 monitoring, proactive alarms, and periodic analytical reporting are crucial to maintaining the health of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of any size can get a level of protection that was previously limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as economical service packages designed to assist you to detect and resolve a an array of IT network issues before they can hurt your business.
Microsoft Information Technology Consulting Firms
Emergency Microsoft Office System Software Consultant
Progent's IT outsourcing services offer affordable computer consulting for small companies. Whether it includes designing network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or creating an on-line business application, outsourcing your IT engineering services can reduce expenses and minimize uncertainties, permitting IT service expenses to increase in a more linear and controlled manner than is feasible by building up a bulky, knowledgeable internal IT organization. Progent's Outsourcing White Paper and flyers explain how Progent can help you create a protected and highly available system foundation for your vital business software powered by Windows.
MOM 2007 On-site Support
Expert Microsoft Certified MOM 2007 Technology Consulting
Progent provides a selection of network service packages for small organizations. These IT outsourcing and server monitoring solutions are based on the proactive problem handling capabilities of Operations Manager, a next-generation server and system support product that tracks the reliability, throughput, and security of your information system and identifies incipient troubles before they can bring down your network. With Progent's affordably priced IT support packages, small businesses can select a simple co-sourcing service program built around Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution.
Microsoft Exchange 2003 Upgrade Technology Consulting Services
Microsoft Certified Exchange Server 2003 On-site Technical Support
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network disruption, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-site migrations, Progent offers the background to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design services include assistance with the integration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business needs.
Consulting Avaddon ransomware hot line
Consultants Locky ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to halt the spread of an ongoing ransomware breach. Call 800-462-8800
Co-managed Call Center Setup and Support
24x7 Co-managed Support Desk Technology Consulting
Progent's Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Enterprise hybrid cloud solutions Services
Hybrid cloud integration Consulting
Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as one or more public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Remote NinjaOne Server Monitoring Network Consulting
After Hours ProSight NinjaOne RMM Remote Server Management Consultant
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets.
24x7x365 Helpdesk for Remote Workforce Specialist
Top Offsite Workers Support and Help
Progent has 20 years of experience helping small and mid-size companies to plan, implement, tune, manage, and debug computer networks that incorporate a remote workforce.
Windows 7 Migration Computer Specialists
Microsoft Windows 7 Evaluation Consultants
Progent's Microsoft certified engineers offers remote and onsite support services to help your company to administer, maintain, and troubleshoot computers based on Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, disaster recovery, remote access, mobile device management, wireless network design, and remote system monitoring and alerts.
CCNP Expert Certified Core Routers Online Consulting
ISR 4000 Router Network Consultant
Cisco has designed an extensive product line of routers that includes appliances designed to deliver the protection, performance, and availability demanded by organizations from branch offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS platform, including Cisco's 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.
Consulting Services CISM Certified Security Management
CISM Certified Cybersecurity Management Specialist
Progent can provide the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the basic competencies and global standards of skill that information security managers are expected to master. It provides executive management the confidence that those who have qualified for their CISM certification possess the experience and knowledge to deliver effective security management and support services.
LockBit ransomware recovery Consulting Services
MongoLock ransomware recovery Engineers
Progent's experienced ransomware recovery consultants can help your business to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
High-Availability Failover Clustered Servers Online Support Services
Windows 2008 Cluster Professionals
The clustering technology built into the high-end versions of Windows Server 2008 has been radically re-engineered to simplify the deployment, configuration, and management of server clusters that provide greater levels of system dependability, security, performance, and flexibility. New or enhanced capabilities include automated cluster verification, easier setup and installation, improved cluster management, new cluster infrastructure for increased availability, better security and quorum models, elimination of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you evaluate the business benefits of failover clusters, plan and execute a deployment, train your network support staff to administer your cluster environment, provide continuing consulting and support services, and create and validate a workplace recovery procedure.
ransomware protection planning Consultant Services
ransomware defense audit Engineers
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block ransomware or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that reduces your exposure to a ransomware attack and meets your company's needs.
Teleworker Infrastructure Information Technology Consulting
Offsite Workers Infrastructure Technical Consultant
Progent can help small and medium-size businesses to plan, deploy and troubleshoot the network infrastructure needed to support work-from-home employees.
24x7 HelpDesk Setup and Support
Help and Support Computer Support Help Desk
The Contact Center support delivery structure used by Progent's Technical Response Center offers small organizations an dependable alternative to reliance on freelance service individuals by offering extensive expertise shared by numerous engineering teams, optional 24x7 access to urgent help, fast escalation to world-class engineers for handling the most intractable issues, service consistency and reliability, prompt follow through enforced by seasoned support managers, a variety of convenient mechanisms for requesting service tasks, and excellent process visibility made possible by ticket tracking and available through a web-based portal.
Exchange Server 2016 Upgrade Network Consultants
Microsoft Exchange 2016 Upgrade Planning Information Technology Consulting
Progent can help your business in any and all facets of your migration to Microsoft Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
MSP360 Managed Backup Onsite Technical Support
Top MSP360 B2 Backup Storage Network Engineer
Progent's data protection experts can assist you to create, implement and administer a backup plan based on MSP360 Backup technology to protect your assets residing on any major public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss resulting from human mistakes, software flaws, malicious insiders, and malware attacks like ransomware.
Consulting ProSight Email Content Filtering Service
Email Reputation Analysis Consult
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.
Professional Online Wireless Site Survey
Open Now Wireless Site Survey Remote Consulting
Progent's wireless site survey and predictive modeling make it easy to design, deploy and troubleshoot a Wi-Fi network adapted to your facilities, providing you a WLAN that delivers the reception, performance, density, QoS, data protection, and hand-off ability your company requires. Wireless site survey services from Progent include remote predictive analysis for designing a wireless network and onsite survey services for validating, optimizing, and debugging a functioning Wi-Fi network.
Shared Support Desk Computer Consulting
Support Services Co-managed Help Desk
Progent's Standard Help Desk Services offer a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Help Desk services are provided at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Cisco Engineer County Government Cisco
County Government Exchange Consulting Services
Progent has a long background delivering a full-spectrum of online IT consulting and urgent troubleshooting services to local governments and schools across the U.S. Progent is one of the industry's pioneers in providing expert remote network support and has provided IT solutions to clients in every state. Online support saves travel costs and solves problems more quickly than onsite service calls.
Microsoft Project Server Reporting Consultant
24/7 Microsoft Project Server Scheduling Consult
Progent's Microsoft consultants can provide advanced expertise in implementing, operating and debugging all versions of Microsoft Project Server and can deliver a wide variety of cost-effective remote consulting services based on industry best practices to assist businesses of all sizes to get all the benefits of this powerful platform. Consulting support available from Progent include solution planning, installation and migration, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.
24x7 VMware Data Recovery Technology Professional
Backup and Restore Software Consultant
Progent can provide economical remote support from engineers with expertise in a broad array of utilities and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and handhelds. Progent offers help for all major backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can help you to deploy, enhance, or maintain backup/restore solutions for a variety of architectures such as local, remote, cloud, or hybrid.
Biggest Louisiana Technology Consultants
Network Installations Rhode Island
Progent's Technical Response Center provides nationwide extended hours remote assistance for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers offer after-hours phone support and online secure network connection to isolate and resolve technical problems rapidly and affordably. The breadth of IT expertise represented by Progent's staff of country-wide support professionals makes it possible to escalate even the toughest network issues to competent specialists as needed. For critical problems, the TRC endeavors to answer your call for service within one hour.
Small Company Professionals
Troubleshooting Small Office
If you have a company information system with 10 to 50 network clients, Progent's computer outsourcing services free your company from dependence on an individual independent consultant while giving you affordable and reliable access to enterprise-class technical expertise. By providing IT support help when you require it, offering specialized knowledge for critical applications, offering value-added services such as automated server monitoring, and charging only for services you receive, Progent gives you an economical solution for optimizing the productivity of your small business network. Progent is the intelligent way for small organizations to build and support a robust and safe IT system and to have quick access to the experienced help ordinarily restricted to businesses who can support a large in-house IT organization.
Integration Support Remote Network Monitoring
Consulting Services Microsoft SCOM
Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of any size can afford a level of network stability that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as low-cost service packages created to assist your company to detect and resolve a most network problems before they get big enough to hurt productivity.
Technology Consulting Services Microsoft DPM 2016
Remote Troubleshooting Data Protection Manager 2016 Troubleshooting
Microsoft System Center 2016 Data Protection Manager offers automatic backup and simplified recovery functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive backup for key workloads such as SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with VMs hosted by Hyper-V as well as VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to plan, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can help you to migrate from an older release of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite support and can provide occasional expertise to help you through technical bottlenecks or provide comprehensive project management support to make sure you finish your SCDPM 2016 initiative on schedule and on budget.
Cisco Firepower 1000 Series Firewalls Professionals
Firepower Firewalls Network Consultant
Cisco's Firepower Next Generation Firewalls deliver a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of advanced security features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to plan and execute a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's security services to create and centrally manage IT ecosystems that span branch offices, data centers, private clouds and public clouds.
SQL Server 2019 and Python Technology Consulting
SQL Server 2019 Analysis Services Support Services
Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical online and onsite expertise, application development, and debugging services for organizations of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based infrastructure into a seamless intranet solution.
24x7x365 Online Technical Support Voice Over IP
24-7 Cisco VoIP Phones and Unified Messaging Support and Setup
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, installing ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.
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