Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Lawrence
ProgentProgentís consulting support for network service firms in Lawrence Massachusetts allows your company to provide your customers Progent's consulting expertise and Help Desk support with your own branding as a seamless supplement to your regular network services team. This can put you on the fast track to grow your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progentís nationwide team of network engineers, desktop support specialists, network admins, and data security consultants have acted as seamless extensions to the support groups of some of the country's largest IT support businesses. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support business, and Progentís transparency helps you promote and protect your company's brand.

Progent is an IT consulting company with 20 years of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for network service firms offers transparent resale to your clients of world-class services. Progent invoices you exclusively and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but difficult to configure and maintain. Small or niche IT service companies rarely have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support workload, the range of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour SLA to begin work during standard business hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in major metros is offered across the US at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers submit incident reports using your custom branded Internet portal, a toll-free number, or by sending a message to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service providers allows your support team to act as a sole source for practically all IT expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without having to say no to new business due to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, responding to your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class reporting platform to make sure all IT services performed are fully documented. This enables you to shift account assignments to in-house personnel when you have sufficient staff and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and affordably take on additional opportunities beyond your main fields of expertise and open new territories without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive IT support firm by delivering more solutions to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Effective online service cuts costs and produces quick results.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Lawrence, Massachusetts Businesses
Progent's nationwide roster of certified engineers can provide Lawrence, Massachusetts organizations a wide range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Lawrence, Massachusetts
To learn more details about Progent's reseller program for network service organizations in Lawrence, Massachusetts, call 1-800-993-9400 or see Contact Progent.