Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Lawrence company to pick the right technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Lawrence, Massachusetts companies to with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.

Infrastructure for Telecommuters
Setting up the network infrastructure required to support an at-home workforce can be particularly challenging if you have to accommodate a combination of personal hardware like PCs and notebooks, routers, and wireless APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering online support for both outdated as well as current IT products in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to top-tire consultants for making necessary updates. Services available from Progent to assist your company to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a secure tunnel for authorized at-home employees to access IT assets situated at your company data center or in the cloud. Progent's consultants can help your company to configure and manage VPN access between your teleworkers and your various IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to set up Cisco's popular AnyConnect client software to provide safe VPN tunneling for a wide range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to view and interact with a remote computer's desktop. This technology gives IT managers more control over the computing ecosystem of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and support VPN tunnels, local wireless networks, and firewalls. Progent offers top-tier remote support for configuring home routers from a range of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by an entire household and guests, are frequently utilized by telecommuters to access their router for work. This can cause performance as well as security issues. Progent can help businesses to resolve these problems by delivering expertise that include Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the corporate data center. Line-of-business processes might require backup Internet access in the event the primary connection breaks. Progent can provide guidance for identifying ISPs, choosing sensible service offerings, and configuring redundant Internet connections. Refer to Internet access solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Lawrence, Massachusetts organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's experts can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and Exchange Server help, network protection services, and custom training. Progent can assist businesses to migrate to macOS from OS X or other earlier versions of Apple OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with Apple iPhone support and Apple iPad management, or moving to iCloud services. For business environments based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and supporting a network environment that is available, safe, fast and able to achieve your organization's business goals.

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    UNIX Security Audit Services

    If your company operates a Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and ISSAP-certified security specialists can help your whole enterprise in a broad range of security topics such as security administration practices, security design and models, connection control products and techniques, software development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP define the core skills and worldwide standards of performance that network security managers are required to possess. These accreditations offer executive management the assurance that consultants who have achieved their CISM or CISSP certification have demonstrated the experience and knowledge to deliver world-class security management and engineering help.

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    Progent's Microsoft-certified network experts can help you to assess the benefits of Exchange Server 2010 for your business and can help your IT staff to plan and carry out a smooth upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer quick payback by improving your productivity, lowering the expense of equipment and support, streamlining management, and integrating your key communications platforms.

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    Progent provides consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.

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    Progentís team of expert programmers, database designers, and program managers can assist enterprise clients to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for advanced planning and project co-ordination or Progent can help customers plug expertise gaps by providing relational database architects and software programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist businesses to integrate SharePoint with other data sources like Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can assist businesses to create, enhance, troubleshoot, or migrate web applications to utilize the latest advances in web technology.

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    Forefront Threat Management Gateway is based on the powerful security technologies of Microsoft ISA Server and provides a centrally managed Internet gateway that delivers a one-server platform for an array of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting features, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be operated as a virtual server to lower expenses and improve recoverability. Progent's Microsoft-certified engineers can help you to design and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also assist your organization to migrate economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Microsoft CRM helps mid-market businesses build positive customer interactions. Built-in Sales and Customer Service modules enable employees to share data to help promote selling success and deliver steady, effective customer service. Progent can set up the most sensible server and communications infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer support databases.

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    Progent offers fast access to the skills of seasoned wireless consultants who can assist you to determine the advantages of Ubiquiti UniFi Wi-Fi access points for your company and assist you to design, deploy, maintain, and debug your UniFi wireless network. Progent can also conduct a wireless site survey to help you to select, provision, and position UniFi Wi-Fi access points for optimal coverage and throughput.

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    Progent provides small and medium size organizations professional support for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security companies such as WatchGuard, Juniper, and Symantec. Progent can help you design a detailed security plan and choose appropriate technologies from a variety of suppliers to achieve your security objectives while sticking within your spending restraints.

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    Progent's Cisco-certified wireless integration experts can help you to configure, manage, and troubleshoot Cisco Small Business 100/300/500 Wireless APs.

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    Progent's consultants offer Mac users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows networks, Entourage and email expertise, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from OS X or earlier editions of Mac OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone support and Apple iPad synchronization, or moving to iCloud services. For business environments built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of planning, integrating and maintaining a network environment that is reliable, safe, fast and aligned with your organization's business goals.

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    Progent has put together two low-cost service packages designed to allow small companies to receive a professional security evaluation from a premier security engineer. With Progent's External Network Security Inventory Checkup, a security expert administers an extensive examination of your IT infrastructure from outside your firewalled perimeter to uncover possible weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, an engineer executes a system scan from an authorized machine within your company firewall to uncover the risk to inside threats. The two security inventory packages are configured and executed from a protected external location.

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    Progentís Wireless Consulting Services provide a convenient, affordable way for companies of any size to integrate, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's webinar training classes provide small companies the cost savings, ease, and versatility of web-based learning plus the proven pedagogic techniques of seasoned teachers who employ the latest collaboration software to emulate real-time, interactive classrooms. Progent can provide remote training for popular desktop software including components of Microsoft Office such as Microsoft Excel, Word, Access, and Project: MS Dynamics business accounting and management software such as MS Dynamics GP; plus additional leading desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progentís Technical Response Center offers low-cost national after-hours remote assistance for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers provide 24x7 phone support and online direct computer connection to troubleshoot and resolve technical problems rapidly and economically.

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    Automated Desktop Inventory Online Support Services

    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity.

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