Immediate Remote Help for Lawrence Massachusetts Computer Systems
Fast Remote Support for Lawrence NetworksFor organizations in Lawrence Massachusetts, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and diagnostic issues.

Progent's online support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most information system problems quickly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is especially important for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes manage to turn into big tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized technologies and proven methodologies which permit the highest degree of effectiveness for online help and repair for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to access your company's computer system without violating system security.

Progent's proven service database system maintains extensive documentation for the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of services delivered to each Progent customer by every Progent engineer. This archive of problems and responses is structured as a quickly searchable proprietary database that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting experts are able to arrive at the best solutions quickly.

Online technical services provided by Progent to businesses in Lawrence Massachusetts include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to handle the special requirements of your business, or adding temporary online personnel to work with your in-house Help Desk Call Center resources to handle demanding situations such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Lawrence Massachusetts fast communication with a dependable support group with extensive experience providing telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to business performance, and Progent's policy is to fix rather than merely record network problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team provides online advanced engineering support and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Lawrence Massachusetts remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By detecting possible issues before they cause crashes, system monitoring can ward off stressful and costly network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a combination of operating systems.
How Your Lawrence Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Lawrence Massachusetts, Progent's online network support specialists are ready to provide expert and cost-effective IT help whenever your organization requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Lawrence business works with a regular independent consultant or employs an in-house organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to deal with sudden network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in Lawrence Massachusetts
Progent's online IT consulting services enable your Lawrence business to enjoy the advantages of immediate, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most offices in Lawrence Massachusetts, local computer service resources, whether made up of outside consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, major troubles might spring up when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call support specialists offer an easy, quick, and affordable solution to supplement your regular help and to transfer useful knowledge to improve your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices often rely on independent freelance consultants. While independent service people carry smaller overhead than big support organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your network grows, network unavailability and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system stays available.

  • Build a Scalable Basis for Smooth Growth
    Companies often begin with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the success of the business. These poorly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture able to provide the stable foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices require guidance and technical education to navigate through an increasingly complex maze of technology alternatives capable of promoting business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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