Immediate Remote Technical Support for Lawrence Information Networks
Immediate Online Technical Support for Lawrence SystemsFor organizations in Lawrence or anywhere in Massachusetts, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve most network problems rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike many online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent scenarios where quick fixes manage to end up as large bills. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies that allow the maximum degree of efficiency for online technical support and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to access your company's system without breaching network security.

Progent's advanced technical support reporting system keeps detailed documentation describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support rendered to each client by every engineer. This database of issues and resolutions is organized as a readily exploitable proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at optimal solutions promptly.

Online support available from Progent to clients in Lawrence and anywhere in the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network experts gives your clients in Lawrence or anywhere in the state of Massachusetts quick contact with a reliable support group with extensive experience delivering telephone-based consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a significant driver of company performance, and Progent's intent is to fix rather than just annotate technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Lawrence, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they cause full-scale emergencies, automated monitoring can head off inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a mix of operating systems.
How Your Lawrence Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Lawrence or throughout the state of Massachusetts, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT support the instant your company requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Lawrence business works with a local independent consultant or maintains a full time IT staff that can deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to fix unexpected system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in Lawrence
Progent's remote network troubleshooting services enable your Lawrence organization to realize the advantages of timely, world-class network support without the cost of maintaining a full-time IT organization. Your information system will derive greater business value by being more reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    For most businesses in Lawrence and throughout Massachusetts, nearby network support providers, whether represented by outside consultants or an internal IT staff, can deal with typical network issues. On the other hand, major troubles sometimes occur when local resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support specialists offer a convenient, fast, and economical way to supplement your local help and to convey useful information to improve your capability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on individual freelance service providers. While freelance consultants have smaller internal costs than big support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may force your business to go without help during an IT crisis. As your company expands, system downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup support experts to insure your network stays available.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network architecture able to offer the solid foundation to meet current business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and enhancing productivity. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.