Fast Remote Troubleshooting for Lawrence Massachusetts Networks
For organizations in Lawrence Massachusetts, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they have the real-world background and are equipped with the advanced technology necessary to resolve most network issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves even more with incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor repairs somehow turn into major bills. Progent's penchant for disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which permit the maximum level of efficiency for online consulting and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your network remotely without compromising system security.
Progent's powerful service reporting system maintains detailed documentation describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the history of support delivered to each Progent customer by every consultant. This archive of issues and resolutions is organized as a conveniently retrievable internal database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online service specialists can come up with the most efficient solutions promptly.
Online services available from Progent to customers in Lawrence Massachusetts include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to help your business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle the most stubborn problems associated with network infrastructure planning, deployment, management, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional value because their broad experience permits them to fix problems quickly. In common cases, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of sophisticated on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of infrastructure products. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points consulting support, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate rapidly after a serious penetration. Security solutions available from Progent include: in depth information security and compliance evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; building safe architectures for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to cover a broad spectrum of computer technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online help resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Lawrence Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center team of veteran network professionals provides your workers in Lawrence Massachusetts immediate contact with a dependable network service group with extensive experience providing phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's goal is to solve instead of simply document network problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers online and in-depth engineering expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Lawrence Massachusetts online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By uncovering potential issues before they result in downtime, automated monitoring can minimize stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by multiple platforms.
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Lawrence Massachusetts, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT help the instant your business has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Lawrence office deals with a regular freelance support technician or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to fix sudden system crises or especially complex integration projects.
Benefits of Progent's Network Help for Organizations in Lawrence Massachusetts
Progent's remote network troubleshooting services enable your Lawrence company to experience the advantages of immediate, expert network support without the cost of managing an in-house IT staff. Your information system will derive added strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
For most offices in Lawrence Massachusetts, local computer service providers, whether made up of outside consultants or an internal maintenance staff, can deal with typical network problems. However, IT crises can spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online service professionals provide a convenient, quick, and economical solution to supplement your local resources and to convey valuable knowledge to improve your capability to handle future problems locally.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller organizations often rely on individual freelance consultants. Although freelance consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your business to wait for help during an IT crisis. As your network grows, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your network is always available.
- Create a Solid Foundation for Smooth Growth
Organizations typically begin with an IT system created on a modest budget. Lacking a strong infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These badly designed environments need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a system architecture that can deliver the stable foundation to handle critical business demands and facilitate future expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller companies require advice and technical training to navigate through an increasingly complicated maze of technology alternatives available for promoting business growth and enhancing efficiency. These companies do not need a computer consultant who is motivated to resell a certain vendor's products. IT support and product sales can result in a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, refined support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.