Fast Online Technical Support for Lawrence Massachusetts Networks
Immediate Phone Consulting for Lawrence SystemsFor organizations located in Lawrence Massachusetts, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent leverage because they have the real-world background and have access to the sophisticated tools required to resolve the majority of information system issues quickly. This lowers direct expenses because service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as large bills. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized tools and proven processes that permit the maximum degree of effectiveness for remote consulting and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to link to your company's computer system without compromising network security.

Progent's sophisticated service reporting system stores comprehensive documentation of the support that Progent's clients have been provided. Progent's staff consultants have access to the history of services rendered to every customer by every engineer. This history of trouble tickets and repairs is stored as an easily exploitable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast technical support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can determine the best resolutions quickly.

Remote technical support services offered by Progent to clients in Lawrence Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight line of outsourced network management services covers all critical areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants gives your computer users in Lawrence Massachusetts fast contact with a large technical support group with extensive background providing telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a key driver of company success, and Progent's goal is to resolve rather than just annotate technical issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Lawrence Massachusetts online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By detecting emerging issues before they result in full-scale emergencies, system monitoring can head off inconvenient and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a variety of operating systems.
How Your Lawrence Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Lawrence Massachusetts, Progent's phone-based network support specialists are ready to deliver expert and economical IT support the moment your company has to have it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Lawrence company works with a regular freelance consultant or employs a full time IT staff that can handle common computer problems, Progent’s Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to solve unexpected system emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Lawrence Massachusetts
Progent's phone help, remote repair, network security expertise, and network administration services offer companies in Lawrence Massachusetts the greatest leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the forefront of network support, performing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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