Fast and Affordable Remote Support for Lawrence Networks
For companies located in Lawrence or anywhere in Massachusetts, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most network problems quickly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike many online support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where fast repairs manage to end up as major invoices. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes which allow the highest degree of efficiency for online consulting and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your network without violating system security.
Progent's sophisticated service reporting application includes detailed records of the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of services provided to every customer by any Progent consultant. This archive of problems and fixes is stored as a conveniently exploitable internal database that enables Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up other extensive technical databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to find the best resolutions quickly.
Remote support available from Progent to companies in Lawrence and throughout the state of Massachusetts include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist you business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and validates an individual's networking skills at the expert level. CCIEs can handle the most difficult challenges occurring in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of experience permits them to find solutions for problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of sophisticated on-line support tools to provide fast, secure, and economical analysis and repair.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure appliances by delivering services that include:
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security solutions that can improve the safety of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to clean up rapidly following a damaging penetration. Security support services offered by Progent cover thorough information security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile communication; securing your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Lawrence Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the budget to create an in-house Help Desk but who require quick access to an effective Help Desk with professional telephone assistance plus the technical depth to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and operates as a transparent addition to your current Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation resource to handle the most difficult network problems, or be ready in overflow instances when your regular service providers are overwhelmed.
Progent's Help Desk team of experienced network professionals gives your customers in Lawrence or anywhere in the state of Massachusetts quick assistance from an effective support resource with substantial background delivering phone consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's aim is to resolve and not merely annotate network problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team provides remote professional engineering support and training in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Lawrence, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into downtime, proactive monitoring can ward off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple OS platforms.
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Lawrence or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists can deliver effective and economical IT help the moment your organization needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Lawrence office relies on a regular independent support technician or employs an in-house organization that can handle common computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system crises or particularly complex integration projects.
Features of Progent's Online Network Services for Lawrence
Progent's phone support, remote repair, system security consulting, and system management services offer companies in Lawrence or throughout the state of Massachusetts the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Lawrence and is also ideal for networks in more remote regions of Massachusetts that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for online service and asks for no monthly retainer for services delivered during normal working hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support in critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL DBA Services and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that fit the specific requirements of your business.
- Sophisticated Remote Access Tools
Secure remote access allows Progent's service professionals to see precisely what your users see. This makes it easier to find quick solutions to problems that could otherwise require a costly onsite visit. Sophisticated online connectivity tools and expert engineers together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for High Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious offices whose clients require instant access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.