Immediate Online Support for Lawrence Massachusetts Computer Systems
Immediate Online Technical Support for Lawrence SystemsFor businesses in Lawrence Massachusetts, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve most information system issues quickly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven processes which permit the maximum degree of effectiveness for online engineering help and repair for IT networks of any size. Progent's remote service group can interface to your company's network remotely without compromising system security.

Progent's advanced service database application includes comprehensive records of all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to every client by any Progent engineer. This history of anomalies and fixes is structured as a conveniently searchable support knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft open up additional massive technical knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions in the least time.

Online technical services available from Progent to companies in Lawrence Massachusetts include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your specified IT management personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting utilities created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of important files, applications, images, plus virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk offers a smooth supplement to your internal support group. Client access to the Help Desk, provision of support services, problem escalation, ticket creation and tracking, efficiency metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your in-house IT support staff, by Progent, or both. Your business has complete versatility to expand or shrink your share of technical support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, validation and training. To find out more about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services permit your IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or enhancing your established organization, selecting or enhancing Help Desk software to handle the special needs of your business, or adding occasional phone support personnel to work with your internal Help Desk Call Center resources to handle demanding events like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of veteran network experts offers your customers in Lawrence Massachusetts fast assistance from a large network service group with years of background delivering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a major driver of business productivity, and Progent's intent is to solve instead of merely annotate technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Lawrence Massachusetts remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By detecting possible problems before they grow into crashes, system monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate a variety of OS platforms.
How Your Lawrence Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Lawrence Massachusetts, Progent's online computer support specialists are ready to provide effective and cost-effective IT support whenever your business needs it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Lawrence office works with a local freelance consultant or employs a full time IT staff that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to deal with sudden system crises or especially tough integration projects.

Advantages of Progent's Network Help for Companies in Lawrence Massachusetts
Progent's remote support services enable your Lawrence company to experience the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming more available, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Lawrence Massachusetts, local network service resources, whether made up of freelance consultants or a full-time IT staff, can deal with typical network issues. However, serious problems may spring up when local resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists give you a convenient, fast, and budget-friendly solution to augment your regular help and to pass on valuable information to increase your ability to handle future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices commonly depend on individual freelance consultants. Although freelance consultants carry smaller overhead than big service firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your company grows, system unavailability and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your network is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically start with an IT system created on a shoestring budget. Lacking a strong framework, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the organization. These badly designed systems need proper assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture that can provide the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need advice and technical education to navigate through an ever more complicated maze of product options capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is trying to sell a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the forefront of network service, performing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just expert technical capability, but also a consultant with proven methods for using computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to help you to plan, install, manage and debug a modern backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.

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    Progent can assist your company to design and implement an efficient migration from a UNIX-powered information system to a network based on MS Windows and suited for running Microsoft's powerful office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can help you guard your information and minimize productivity discontinuity by developing an effective migration plan that protects your existing assets in UNIX software and technology. UNIX-to-Windows transition support expertise offered by Progent include evaluation of current infrastructure, transition strategy and testing, Microsoft Exchange migration expertise, information and application porting, and server and media transition and consolidation.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a large campus or a nationwide enterprise. Progent can also help you to incorporate other Cisco devices for centralized management.

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    Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and Symantec VPN products including the Raptor and VelociRaptor line or help you upgrade to newer firewall technology. Progent can also enable you to create and implement a complete security plan that can include firewall and VPN appliances and utilities, outsourced security and network defense services, system monitoring products, and documented policies and processes. Progent has the skill to be your single resource for continuing technical help, administration, training, and security consulting.

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    E-Mail Guard represents a complete solution for defending against spam and viruses. E-Mail Guard handles the protection and management of corporate email by providing continually improved spam and virus blocking, policy administration, content filtering, and defense against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and analysis tools as well as outbound email filtering to let you repair your email environment and define and enforce corporate security policy.

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    Progent's Microsoft-certified consultants average more than 10 years of experience delivering messaging solutions for companies ranging from small businesses to global corporations. Progent provides economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, design high availability email environments, and implement remote and wireless email access. Progent's Microsoft Exchange support services can assist you in planning and implementing a move from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange 2019 Server. Progent offers support for Windows 10 and Windows 11 clients running Office Outlook and can help you integrate Microsoft Outlook Web App (OWA) for popular web browsers. For email virus defense, spam blocking and data data leak prevention, Progent offers Email Guard email filtering and encryption.

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    • Emergency Specialist VMware NSX and SRM
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    VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also permits non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly recover the complete virtualized network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to plan, deploy, test and maintain a DR solution powered by VMware SRM and VMware NSX.

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    Progent's Wi-Fi site survey services assist you to design, implement and troubleshoot a Wi-Fi LAN customized for your facilities, providing you a wireless solution that has the reception, speed, capacity, security, and hand-off capability your business needs.

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