Fast Remote Technical Support for Lawrence IT Networks
Fast Online Help for Lawrence NetworksFor organizations located in Lawrence or anywhere in Massachusetts, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional value due to the fact that they have the practical background and have access to the advanced technology necessary to solve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting experience is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions somehow turn into major tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and field-tested processes that ensure the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to access your system without compromising network security.

Progent's sophisticated customer support reporting application maintains detailed records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help delivered to every client by any engineer. This archive of anomalies and fixes is organized as a quickly accessible support knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote service experts are able to arrive at optimal solutions quickly.

Online support offered by Progent to clients in Lawrence and anywhere in the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your computer users in Lawrence or anywhere in the state of Massachusetts fast communication with a dependable support resource with years of experience delivering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a significant driver of company success, and Progent's policy is to fix instead of merely track IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Lawrence, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive and automated. By spotting looming issues before they cause downtime, automated monitoring can head off stressful and costly service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate multiple operating systems.
How Your Lawrence Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Lawrence or anywhere in the state of Massachusetts, Progent's online computer support engineers can deliver effective and economical system support the moment your organization needs it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Lawrence company relies on a local independent consultant or employs an in-house IT staff that can handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to solve unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in Lawrence
Progent's online network troubleshooting services allow your Lawrence organization to experience the benefits of on-call, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will derive added business worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most businesses in Lawrence or anywhere in Massachusetts, local computer service providers, whether made up of freelance consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, major troubles might strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these instances, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on useful information to improve your capability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. While freelance consultants carry smaller overhead than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback help may require your business to wait for help during an emergency. As your network grows, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments require proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the stable foundation to meet vital business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies need advice and technical education to negotiate an ever more complicated array of product alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer consultant who is attempting to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.