Fast and Affordable Remote Support for Lawrence Networks
Urgent Phone Support for Lawrence SystemsFor companies located in Lawrence or anywhere in Massachusetts, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most network problems quickly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike many online support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where fast repairs manage to end up as major invoices. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes which allow the highest degree of efficiency for online consulting and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your network without violating system security.

Progent's sophisticated service reporting application includes detailed records of the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of services provided to every customer by any Progent consultant. This archive of problems and fixes is stored as a conveniently exploitable internal database that enables Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up other extensive technical databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to find the best resolutions quickly.

Remote support available from Progent to companies in Lawrence and throughout the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the budget to create an in-house Help Desk but who require quick access to an effective Help Desk with professional telephone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progent’s Virtual Call Center is designed for bigger companies and operates as a transparent addition to your current Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation resource to handle the most difficult network problems, or be ready in overflow instances when your regular service providers are overwhelmed.

    Progent's Help Desk team of experienced network professionals gives your customers in Lawrence or anywhere in the state of Massachusetts quick assistance from an effective support resource with substantial background delivering phone consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's aim is to resolve and not merely annotate network problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides remote professional engineering support and training in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Lawrence, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into downtime, proactive monitoring can ward off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple OS platforms.
How Your Lawrence Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Lawrence or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists can deliver effective and economical IT help the moment your organization needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Lawrence office relies on a regular independent support technician or employs an in-house organization that can handle common computer problems, Progent’s Microsoft certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system crises or particularly complex integration projects.

Features of Progent's Online Network Services for Lawrence
Progent's phone support, remote repair, system security consulting, and system management services offer companies in Lawrence or throughout the state of Massachusetts the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.