Fast Remote Help for Lawrence Networks
Immediate Online Help for Lawrence SystemsFor businesses in Lawrence or anywhere in Massachusetts, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools needed to resolve most network issues rapidly. This reduces direct costs because solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support experience is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and proven processes which permit the maximum level of effectiveness for remote technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your computer system remotely without compromising corporate security.

Progent's proven service reporting system stores comprehensive documentation of all service that Progent's customers have been provided. Progent's team consultants have access to the details of support delivered to every Progent client by every consultant. This history of problems and repairs is organized as an easily accessible proprietary database that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to arrive at optimal solutions in the least time.

Remote support services provided by Progent to companies in Lawrence and anywhere in the state of Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or customizing Help Desk software products to address the special requirements of your company, or adding temporary online staff to reinforce your internal Call Center group to handle unusually busy events such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Lawrence or anywhere in the state of Massachusetts instant communication with an efficient technical support resource with extensive background providing phone support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a solid contributor to company efficiency, and Progent's intent is to solve instead of simply track IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based advanced consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Lawrence, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so that your network support is proactive rather than reactive. By exposing possible issues before they result in network outages, system monitoring can head off stressful and costly information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of OS platforms.
How Your Lawrence Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Lawrence or anywhere in the state of Massachusetts, Progent's online computer support engineers are ready to deliver effective and cost-effective IT support the instant your organization has to have it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Lawrence business has a local freelance consultant or maintains a full time IT staff that can deal with common network issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Lawrence
Progent's online technical help services allow your Lawrence organization to enjoy the benefits of timely, enterprise-level network support without the expense of maintaining a full-time IT staff. Your network will acquire added business value by being increasingly available, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your local support resources
    With most offices in Lawrence or anywhere in Massachusetts, local network support providers, whether consisting of freelance consultants or an internal IT staff, can take care of typical network problems. However, serious problems may spring up when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support specialists provide an easy, quick, and economical solution to augment your regular resources and to pass on useful information to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses commonly rely on individual freelance consultants. While freelance service people have smaller internal costs than big consulting companies and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support expertise to insure your network is always available.

  • Create a Solid Basis for Smooth Growth
    Organizations typically start with an information system created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly built systems require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller companies need guidance and technical education to negotiate an ever more complex array of technology options capable of accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT experience, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.