Immediate Remote Help for Lawrence Massachusetts Information Networks
Urgent Online Help for Lawrence NetworksFor organizations in Lawrence Massachusetts, Progent provides online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISSP-qualified security experts to help with high-level security design and diagnostic jobs.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe only for the services that you actually get. Unlike many online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested processes that allow the highest degree of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your network remotely without violating network security.

Progent's advanced technical support database application maintains thorough documentation describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance rendered to every client by any engineer. This archive of issues and resolutions is structured as a conveniently exploitable support database that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive support databases and allow fast response from vendors' internal product engineers so Progent's remote consulting specialists can find the best solutions promptly.

Remote support services provided by Progent to clients in Lawrence Massachusetts include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your clients in Lawrence Massachusetts instant assistance from an efficient support resource with years of background offering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a solid driver of business efficiency, and Progent's policy is to fix and not simply report technical problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Lawrence Massachusetts remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By exposing possible trouble spots before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems based on a mix of platforms.
How Your Lawrence Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Lawrence Massachusetts, Progent's online network support engineers are ready to provide effective and economical IT support the instant your business has to have it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Lawrence office deals with a local freelance support technician or employs a full time IT staff that know how to handle ordinary network issues, Progent’s Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected network emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Lawrence Massachusetts
Progent's remote support services enable your Lawrence company to have the benefits of on-call, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business value by being more available, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most businesses in Lawrence Massachusetts, local computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical network problems. However, serious problems sometimes spring up when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's online support specialists provide an easy, quick, and affordable way to augment your regular resources and to convey useful knowledge to improve your ability to handle downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices often rely on independent freelance service providers. While freelance service people carry less internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve help may require your company to go without help during an emergency. As your company grows, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Companies typically begin with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These poorly designed systems need careful analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet current business demands and ease downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies need guidance and technical education to navigate through an ever more complex maze of product alternatives available for accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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