Immediate Remote Technical Support for Lawrence Information Networks
For organizations in Lawrence or anywhere in Massachusetts, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve most network problems rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike many online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent scenarios where quick fixes manage to end up as large bills. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies that allow the maximum degree of efficiency for online technical support and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to access your company's system without breaching network security.
Progent's advanced technical support reporting system keeps detailed documentation describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support rendered to each client by every engineer. This database of issues and resolutions is organized as a readily exploitable proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at optimal solutions promptly.
Online support available from Progent to clients in Lawrence and anywhere in the state of Massachusetts include:
Authorized Windows Support
Progent's Microsoft-premier online support experts can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server application development, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to assist you business to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies a person's networking knowledge at the master level. Cisco CCIEs can deal with even the most stubborn challenges surrounding network planning, installation, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional value because their broad expertise allows them to find solutions for problems rapidly. In common instances, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure products. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly after a damaging breach. Security solutions available from Progent include: comprehensive information security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers expert online consulting support to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad range of information technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Lawrence Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network experts gives your clients in Lawrence or anywhere in the state of Massachusetts quick contact with a reliable support group with extensive experience delivering telephone-based consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a significant driver of company performance, and Progent's intent is to fix rather than just annotate technical problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Lawrence, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they cause full-scale emergencies, automated monitoring can head off inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Lawrence or throughout the state of Massachusetts, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT support the instant your company requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Lawrence business works with a local independent consultant or maintains a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to fix unexpected system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Businesses in Lawrence
Progent's remote network troubleshooting services enable your Lawrence organization to realize the advantages of timely, world-class network support without the cost of maintaining a full-time IT organization. Your information system will derive greater business value by being more reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most businesses in Lawrence and throughout Massachusetts, nearby network support providers, whether represented by outside consultants or an internal IT staff, can deal with typical network issues. On the other hand, major troubles sometimes occur when local resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support specialists offer a convenient, fast, and economical way to supplement your local help and to convey useful information to improve your capability to deal with future issues in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller organizations often rely on individual freelance service providers. While freelance consultants have smaller internal costs than big support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may force your business to go without help during an IT crisis. As your company expands, system downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup support experts to insure your network stays available.
- Build a Scalable Basis for Seamless Expansion
Businesses often begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network architecture able to offer the solid foundation to meet current business demands and facilitate future expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices require advice and technical training to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and enhancing productivity. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who utilize familiar independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.