For small and midsize businesses in Lawrence or anywhere in the state of Massachusetts, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems quickly. This reduces immediate costs since service calls require a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many online service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where fast solutions manage to end up as substantial invoices. Progent's skill at handling problems efficiently translates into your business saving cash.
Progent's Online Technical Support Tools
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for remote help and troubleshooting for small and midsize business IT systems. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your computer system remotely without compromising corporate security.
Progent's sophisticated technical support database application keeps comprehensive histories of all service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance rendered to every Progent customer by any Progent consultant. This database of anomalies and resolutions is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft permit access to additional vast support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to determine the most efficient solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Lawrence or anywhere in Massachusetts or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online technical support experts have certified skills in an extensive set of technologies. This wide range of capability permits Progent's consultants to address virtually any crisis likely to crop up in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with multi-OS environments, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online services Offered by Progent to customers in Lawrence and anywhere in the state of Massachusetts include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad array of computer technology such as network architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and validates an individual's technical knowledge at the master level. CCIEs can resolve even the most stubborn challenges associated with network planning, deployment, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to solve the most difficult problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for severe network infrastructure problems that are crippling business productivity but are beyond the scope of your regular network maintenance providers. Progent's Cisco-qualified CCIE consultants can connect to your network using sophisticated remote support tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-premier online service professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a variety of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your company to recover quickly following a serious breach. Security consulting services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; installing firewalls; establishing secure architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Lawrence Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who don't have the budget to build and maintain an in-house Help Desk but who require quick communication with a reliable Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an efficient new Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center application software to meet the particular requirements of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center group during demanding events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned information technology professionals gives your customers in Lawrence or anywhere in the state of Massachusetts rapid contact with a dependable network service group with years of background offering phone consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a major contributor to company performance, and Progent's intent is to solve and not merely report network issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff can supply remote professional engineering expertise and education in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and Excel. To learn more information on Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can promote the imaginative elements of Mac computing by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants offer expertise in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Lawrence, or anywhere in the state of Massachusetts, remote network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your computer support is proactive and automated. By exposing looming problems before they result in full-scale emergencies, automated monitoring can ward off stressful and expensive network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by multiple operating systems.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area