Immediate Online Consulting for Lawrence Massachusetts UNIX, Linux, or Solaris SystemsFor small businesses located in Lawrence Massachusetts, Progent provides support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. This lowers immediate costs because service calls accumulate fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's billing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick repairs somehow turn into substantial invoices. Progent's skill at handling problems quickly translates into your company spending less cash.

Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching system security.

Progent's powerful technical support reporting system includes thorough histories for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services provided to each client by every consultant. This history of issues and repairs is organized as an easily searchable internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to find optimal solutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Lawrence Massachusetts or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's remote technical support experts have credentials in an extensive set of disciplines. This broad scope of capability allows Progent's engineers to address virtually any problem likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based support Offered by Progent to clients in Lawrence include:

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies frequently need. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for small businesses who don't have the money or time to assemble and manage an in-house Help Desk but who require quick communication with a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk software to address the unique demands of your corporation, or providing occasional phone support staff to work with your existing Help Desk resources during demanding scenarios like software migrations, mass upgrades, or installing new applications.

    Progent's Call Center staff of seasoned network professionals offers your workers in Lawrence Massachusetts rapid access to an efficient technical support group with years of experience delivering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a solid driver of business performance, and Progent's policy is to solve rather than just track technical issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To find out additional information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can promote the imaginative facets of Macintosh environments by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent offers businesses in Lawrence Massachusetts remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate multiple OS platforms.

How Your Lawrence Massachusetts Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services

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    Microsoft WSUS enables information technology managers to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, configuring client's computers, establishing the Group Policy settings, and ensuring your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's production servers in a solution that gives the highest degree of dependability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management options are built upon proven virtualization architectures that enable small and midsize businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, system maintenance, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.

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    System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable uptime for key workloads by offering centralized, cross-platform tracking of physical and virtual resources installed across local datacenters and private and public clouds. Progent's SCOM consulting team offers advanced remote and onsite expertise to assist organizations of all sizes to design, integrate, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring products, or integrate a variety of monitoring tools into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 environment to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.

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    MS Office Communications Server provides IM and presence as part of an extensible, enterprise-grade solution featuring advanced security, transparent compatibility with additional Microsoft products, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers cost savings and elevated operational efficiencies, increased worker productivity, and better IP protection. MS Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist you to assess the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and carry out a smooth upgrade that will add significant strategic value to your IT system

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