For small and midsize companies in Lawrence Massachusetts, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers immediate costs because service calls require fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating system downtime and associated losses due to business disruption, upset clients, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for handling problems efficiently translates into your company saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of customized tools and proven methodologies which permit the highest degree of effectiveness for online engineering help and troubleshooting for small company information networks. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to interface to your company's system remotely without violating corporate security.
Progent's highly evolved service database system stores extensive histories for the support that Progent's clients have received. Progent's team engineers have the benefit of the records of support provided to each Progent client by any Progent consultant. This archive of problems and solutions is organized as a readily exploitable internal knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service experts can determine the best solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Lawrence Massachusetts or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's online technical service experts have advanced credentials in an extensive set of products and technologies. This broad range of technical skills allows Progent's engineers to manage practically any problem that may crop up in a small company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To support businesses with multi-platform networks, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support Offered by Progent to customers in Lawrence include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology including system infrastructure, email systems, system and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance for diagnosing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most difficult challenges surrounding network planning, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to fix the most complex problems quickly. In many cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make CCIEs available to help small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so you can receive timely help for complex network infrastructure issues that are impacting business efficiency but are outside the experience of your regular IT service personnel. Progent's CCIE engineers can communicate with your environment via sophisticated remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Lawrence Massachusetts Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service options for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are intended for smaller companies who don't have the resources to create an internal Help Desk Call Center but who need fast communication with an effective Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk software to address the particular needs of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center resources to handle high-demand situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your computer users in Lawrence Massachusetts instant access to a dependable technical support resource with extensive background offering telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a significant contributor to business productivity, and Progent's policy is to resolve and not simply annotate technical issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Project, Word, and Microsoft Office Excel. For more concerning Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can support the artistic aspect of Mac computing by providing remote help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Lawrence Massachusetts remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into full-scale emergencies, automated monitoring can head off disruptive and expensive network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by multiple operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England