For small businesses located in Lawrence Massachusetts, Progent provides support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. This lowers immediate costs because service calls accumulate fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick repairs somehow turn into substantial invoices. Progent's skill at handling problems quickly translates into your company spending less cash.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching system security.
Progent's powerful technical support reporting system includes thorough histories for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services provided to each client by every consultant. This history of issues and repairs is organized as an easily searchable internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to find optimal solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Lawrence Massachusetts or to learn more about Progent's phone support options, call Progent at
Remote Technical Services Provided by Progent
Progent's remote technical support experts have credentials in an extensive set of disciplines. This broad scope of capability allows Progent's engineers to address virtually any problem likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to clients in Lawrence include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving problems affecting UNIX/Linux systems based on popular variants of UNIX including:
Progent also can deliver a wide range of remote desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk software to address the unique demands of your corporation, or providing occasional phone support staff to work with your existing Help Desk resources during demanding scenarios like software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned network professionals offers your workers in Lawrence Massachusetts rapid access to an efficient technical support group with years of experience delivering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a solid driver of business performance, and Progent's policy is to solve rather than just track technical issues.
Progent's Mac consultants can promote the imaginative facets of Macintosh environments by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Lawrence Massachusetts remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate multiple OS platforms.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |