For small businesses located in Lawrence Massachusetts, Progent provides support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. This lowers immediate costs because service calls accumulate fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick repairs somehow turn into substantial invoices. Progent's skill at handling problems quickly translates into your company spending less cash.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching system security.
Progent's powerful technical support reporting system includes thorough histories for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services provided to each client by every consultant. This history of issues and repairs is organized as an easily searchable internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to find optimal solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Lawrence Massachusetts or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote technical support experts have credentials in an extensive set of disciplines. This broad scope of capability allows Progent's engineers to address virtually any problem likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to clients in Lawrence include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of computer technology including network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified management, and migration from older applications to the latest Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving problems affecting UNIX/Linux systems based on popular variants of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and validates an individual's network technology skills at the master level. CCIEs know how to resolve the most intractable problems surrounding network design, integration, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and developing workarounds or identifying software patches. CCIEs offer exceptional value because their depth of experience enables them to find solutions for the most complex problems quickly. In many cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make CCIEs accessible to assist small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get urgent assistance for serious network problems that are lowering worker productivity but are beyond the experience of your regular IT service providers. Progent's Cisco-qualified CCIE engineers can interface to your network by means of advanced on-line support tools in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-expert online service professionals can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP security consultants offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist you to clean up quickly after a damaging breach. Security solutions available from Progent include: comprehensive security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile access; guarding your email system from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies frequently need. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Lawrence Massachusetts Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for small businesses who don't have the money or time to assemble and manage an in-house Help Desk but who require quick communication with a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk software to address the unique demands of your corporation, or providing occasional phone support staff to work with your existing Help Desk resources during demanding scenarios like software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned network professionals offers your workers in Lawrence Massachusetts rapid access to an efficient technical support group with years of experience delivering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a solid driver of business performance, and Progent's policy is to solve rather than just track technical issues.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To find out additional information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can promote the imaginative facets of Macintosh environments by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Lawrence Massachusetts remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England