For small businesses in Lawrence or anywhere in the state of Massachusetts, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services offer exceptional value because they are equipped with the practical background and the advanced technology to solve most information system issues quickly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical remote service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly results in your company spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to communicate with your network remotely without breaching network security.
Progent's sophisticated technical support reporting system includes thorough documentation for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services delivered to every Progent customer by any Progent engineer. This database of problems and fixes is structured as a readily retrievable support knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical support databases and allow quick access to vendors' in-house support staff so Progent's online consulting specialists can find optimal solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Lawrence or anywhere in Massachusetts or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's remote technical service engineers possess credentials in an extensive set of technologies. This wide range of technical skills permits Progent's engineers to tackle virtually any emergency that may crop up in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote services provided by Progent to customers in Lawrence and anywhere in the state of Massachusetts include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide range of information technology including network infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and certifies a consultant's network technology knowledge at the expert level. CCIEs can deal with even the most stubborn issues surrounding network design, integration, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience permits them to fix the most complex problems quickly. In common cases, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a CCIE so you can get immediate help for severe network infrastructure problems that are impacting worker productivity but are outside the scope of your regular IT service providers. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of the latest remote troubleshooting tools in order to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-premier remote service experts can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recover rapidly following a damaging penetration. Security services available from Progent cover in depth security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; designing secure techniques for remote and mobile access; securing your email system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for special projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Lawrence Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for small organizations who don't have the resources to create an in-house Call Center but who want fast response from a dependable Call Center with professional phone support plus the available expertise to escalate complex problems to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or revamping your existing one, selecting or customizing Help Desk Call Center software to handle the special needs of your business, or providing occasional online personnel to supplement your internal Call Center team during unusually busy scenarios such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of veteran information technology consultants provides your customers in Lawrence or anywhere in the state of Massachusetts quick contact with an efficient network service resource with years of background offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a significant contributor to business efficiency, and Progent's intent is to resolve and not simply record IT issues.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and MS Excel. For more information concerning Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can promote the artistic facets of Apple Mac systems by providing remote help services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Lawrence, or anywhere in the state of Massachusetts, remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network maintenance is proactive and automated. By detecting potential trouble spots before they grow into crashes, system monitoring can ward off disruptive and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area