For small businesses located in Lawrence or anywhere in the state of Massachusetts, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support services offer exceptional value due to the fact that they have the practical background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves additionally in indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you actually get. Unlike typical remote service companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick solutions manage to end up as big invoices. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of customized technologies and field-proven processes that promote the highest degree of effectiveness for remote technical support and repair for small company information systems. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without breaching network security.
Progent's proprietary service database application includes thorough documentation of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to each client by any Progent engineer. This archive of anomalies and resolutions is organized as a conveniently exploitable support database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to find the best resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Lawrence or anywhere in Massachusetts or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's phone-based network support engineers possess credentials in an extensive set of disciplines. This wide range of capability permits Progent's engineers to address practically any emergency that may occur in a small company network. Certifications held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To help businesses with multi-platform networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote support services available from Progent to customers in Lawrence and throughout the state of Massachusetts include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology including network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to deal with the most difficult challenges associated with network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise permits them to resolve the most complex problems quickly. In common cases, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few service organizations make CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can receive timely assistance for serious network problems that are hurting worker productivity but are not within the experience of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can interface to your environment by means of advanced remote support tools in order to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers offer computer repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and ISSAP network security consultants can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your company to recuperate quickly following a damaging breach. Security consulting services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile communication; securing your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for special projects that small businesses often request. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Lawrence Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller organizations who lack the resources to support an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent extension of your existing Helpdesk organization. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network issues, or be ready in those situations when your other resources are overwhelmed.
Progent's Call Center consulting services can support you in establishing an effective new Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center software to address the particular demands of your company, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center team to handle demanding situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk staff of experienced network experts offers your computer users in Lawrence or anywhere in the state of Massachusetts immediate communication with a reliable network service resource with extensive experience offering phone support and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a solid contributor to company success, and Progent's target is to fix rather than simply track IT problems.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers online professional consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Excel. For more about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the creative aspect of Mac systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Lawrence, or anywhere in the state of Massachusetts, online network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they cause network outages, remote monitoring can ward off disruptive and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support a variety of operating systems.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area