For small and midsize businesses located in Lawrence or anywhere in the state of Massachusetts, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's online technical support services represent excellent value because they are equipped with the real-world experience and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes which ensure the highest level of efficiency for remote engineering help and repair for small company information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's remote service group to link to your environment without violating system security.
Progent's advanced service database system keeps comprehensive documentation of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help provided to each client by every consultant. This database of problems and responses is organized as a conveniently searchable internal database that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft permit access to additional vast technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with the best resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Lawrence or anywhere in Massachusetts or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's phone-based consulting engineers offer advanced credentials in a comprehensive set of disciplines. This wide range of capability enables Progent's engineers to address practically any crisis likely to crop up in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online technical support services provided by Progent to clients in Lawrence and anywhere in the state of Massachusetts include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and validates an individual's technical knowledge at the master level. CCIEs know how to resolve even the most difficult problems surrounding network infrastructure planning, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent value since their deep expertise permits them to fix the most difficult problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a CCIE so your company can get timely help for severe network problems that are hurting worker efficiency but are outside the experience of your regular IT support personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of the latest remote support technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can deliver computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and deployment,
Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a full range of remote PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security services to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly following a damaging penetration. Security services offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses frequently request. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Lawrence Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for small organizations who lack the budget to create an internal Help Desk but who want quick communication with a reliable Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or enhancing your established organization, evaluating or modifying Call Center software to address the special demands of your company, or providing temporary phone support personnel to supplement your internal Call Center group to handle high-demand events such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Lawrence or anywhere in the state of Massachusetts rapid contact with a large support group with extensive background delivering phone help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a crucial driver of company efficiency, and Progent's target is to resolve and not merely track network problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To read more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative elements of Apple Mac systems by delivering phone-based consulting support and education in graphics, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Lawrence, or anywhere in the state of Massachusetts, remote network and server monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a mix of operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in Boston Metro Area