Fast and Affordable Remote Help for Lawrence Computer Systems
For companies in Lawrence or anywhere in the state of Massachusetts, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent value because they possess the real-world background and are equipped with the advanced tools necessary to resolve most information system issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from situations where fast solutions somehow turn into large invoices. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and proven methodologies which permit the highest level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to interface to your company's computer system remotely without compromising system security.
Progent's sophisticated customer support database system stores thorough documentation describing the service that Progent's customers have been provided. Progent's staff consultants have access to the history of support delivered to every customer by every Progent engineer. This history of trouble tickets and responses is stored as a readily searchable support database that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the best solutions promptly.
Online support offered by Progent to businesses in Lawrence and anywhere in the state of Massachusetts include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts offer computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server application development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience enables them to find solutions for problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your network via sophisticated remote support technology to perform quick, secure, and affordable analysis and repair.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of networking appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or help you to recover rapidly following a damaging penetration. Security support services available from Progent cover comprehensive data security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance resolving problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Lawrence Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the money or time to support an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient phone assistance plus the ability to escalate the most challenging problems to advanced engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a transparent extension of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex technical problems, or be ready in hectic instances when your regular service providers are overwhelmed.
Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Lawrence or anywhere in the state of Massachusetts rapid access to a dependable support resource with extensive background offering telephone-based help and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's policy is to solve instead of merely annotate IT issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team provides online professional engineering expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Lawrence, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so your computer support is proactive and automated. By uncovering looming trouble spots before they grow into downtime, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments based on a combination of operating systems.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Lawrence or anywhere in the state of Massachusetts, Progent's online computer support engineers are ready to provide effective and affordable system help the moment your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to repair IT problems quickly while eliminating the cost and lost time associated with on-site support visits.
Even if your Lawrence company has a local freelance consultant or maintains an in-house organization that can handle day-to-day computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network crises or particularly challenging integration problems.
Details of Progent's Remote Network Services for Lawrence
Progent's online help, remote troubleshooting, system security expertise, and network administration services give offices in Lawrence or throughout the state of Massachusetts unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Lawrence and is also ideal for customers in more remote areas of Massachusetts that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone service and asks for no periodic retainer for services provided during normal working hours. This protects you from facing big bills for routine fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support in specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Development
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that meet the special needs of your company.
- Advanced Remote Access Software
Secure online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly onsite visit. Sophisticated online access software and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated system analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum System Availability
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the forefront of IT service, performing a wide variety of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to permit minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to every client. The discipline of detailing and organizing service activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.