Fast and Affordable Remote Troubleshooting for Lawrence Massachusetts Computer Systems
Urgent Online Support for Lawrence NetworksFor businesses located in Lawrence Massachusetts, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced technology required to resolve most information system problems rapidly. This reduces immediate expenses because service calls accumulate minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you pay only for the support that you actually get. Unlike typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick fixes somehow turn into large bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and proven processes which permit the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising corporate security.

Progent's proven service reporting application maintains extensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of services rendered to every Progent customer by every consultant. This database of trouble tickets and repairs is organized as a quickly searchable support knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' internal engineering staff so Progent's online consulting specialists can find the best solutions in the least time.

Online services provided by Progent to businesses in Lawrence Massachusetts include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to address the particular demands of your business, or adding occasional phone support personnel to reinforce your in-house Call Center team during demanding events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Lawrence Massachusetts fast contact with an effective support group with substantial experience providing phone support and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's policy is to fix and not merely record network problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Lawrence Massachusetts remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive and automated. By anticipating possible trouble spots before they result in crashes, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
How Your Lawrence Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Lawrence Massachusetts, Progent's phone-based network support specialists are ready to deliver expert and economical system help the instant your business has to have it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Lawrence business has a regular independent support technician or maintains an in-house organization that can handle the majority of network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden network emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Organizations in Lawrence Massachusetts
Progent's remote network troubleshooting services allow your Lawrence organization to have the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your network will acquire added business value by being more available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most businesses in Lawrence Massachusetts, local network support providers, whether consisting of outside consultants or an internal maintenance staff, can resolve typical technical problems. However, major troubles may spring up when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's online service professionals offer an easy, fast, and economical solution to supplement your regular resources and to convey useful knowledge to improve your capability to deal with future problems in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller companies commonly depend on independent freelance consultants. While independent consultants carry smaller overhead than big consulting organizations and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to go without assistance during an emergency. As your business grows, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Businesses typically start with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get thrown onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle critical business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need advice and technical education to negotiate an ever more complex maze of product alternatives capable of promoting business success and improving productivity. These companies hardly need a network engineer who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



An index of content::

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    Dynamics GP Software Setup and Support

    Progentís Microsoft certified experts offer a variety of support services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis platform built, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and configure, and with its segmented approach you are able to license only the functions you currently need, with the ability to add users and increase functionality when necessary. Progentís Microsoft Dynamics GP support experts can show you how to install, configure and manage the current release of Microsoft Dynamics GP or migrate smoothly from an earlier release.

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    Progent can provide the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management strategy following best practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and budgetary guidelines.

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    Progent provides nationwide urgent help and consulting services for businesses who operate networks powered by versions of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft technology. Online network consulting provides optimum leverage for your IT budget by protecting client productivity and shortening the hours charged for computer analysis and repair. Advanced online access utilities and skilled service specialists and consultants combine to enable Progent to handle most network problems without squandering time and expense by going to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a combination of telephone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM certified security specialists to help with the most difficult system problems.

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    Computer Engineer wireless controller

    Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's latest Wi-Fi controller products. Progent can provide expertise for both physical and software-based Wi-Fi controllers and can help you to decide which type is appropriare for your Wi-Fi environment. For Wave 2 wireless controllers, Progent can provide Cisco 3504 Wi-Fi controller consulting, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller support.

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  • Small Business IT Outsourcing Company Microsoft Certified Partner
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    Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the top customer satisfaction and enjoy the tightest working relationship with Microsoft. The understanding, skills, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business better technical solutions for your IT network.

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