Fast Remote Support for Lawrence Information Networks
Fast Online Support for Lawrence NetworksFor companies located in Lawrence or anywhere in Massachusetts, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses since service calls use up minimal billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick solutions manage to turn into big invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to connect to your computer system without violating corporate security.

Progent's proven service database application includes extensive documentation describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services rendered to every customer by any Progent consultant. This archive of anomalies and resolutions is organized as a conveniently retrievable internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive support databases and permit quick response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the best resolutions quickly.

Remote technical support services offered by Progent to customers in Lawrence and throughout the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your workers in Lawrence or anywhere in the state of Massachusetts instant communication with a reliable support resource with extensive background delivering phone consulting and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a key contributor to business success, and Progent's target is to solve instead of just document IT problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Lawrence, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your computer support is proactive rather than reactive. By detecting emerging issues before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a mix of OS platforms.
How Your Lawrence Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Lawrence or anywhere in the state of Massachusetts, Progent's phone-based network support specialists are ready to provide professional and economical system support whenever your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Lawrence organization deals with a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in Lawrence
Progent's online support services allow your Lawrence company to experience the advantages of immediate, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic value by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most organizations in Lawrence or anywhere in Massachusetts, local network support providers, whether consisting of outside consultants or an internal maintenance staff, can take care of typical network issues. However, serious problems might spring up when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call support experts give you an easy, quick, and budget-friendly solution to supplement your regular resources and to convey useful information to increase your ability to deal with downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on individual freelance service providers. While independent consultants carry less overhead than larger consulting organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your network expands, network downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically start with an information system created on a shoestring budget. Without a robust framework, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to offer the solid foundation to meet current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complex array of product options capable of promoting business growth and improving efficiency. They do not need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical expertise, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.