Fast and Affordable Remote Troubleshooting for Lawrence Massachusetts Computer Systems
For businesses located in Lawrence Massachusetts, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's remote support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced technology required to resolve most information system problems rapidly. This reduces immediate expenses because service calls accumulate minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you pay only for the support that you actually get. Unlike typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick fixes somehow turn into large bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and proven processes which permit the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising corporate security.
Progent's proven service reporting application maintains extensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of services rendered to every Progent customer by every consultant. This database of trouble tickets and repairs is organized as a quickly searchable support knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' internal engineering staff so Progent's online consulting specialists can find the best solutions in the least time.
Online services provided by Progent to businesses in Lawrence Massachusetts include:
Certified Windows Experts
Progent's Microsoft-certified online service engineers can deliver network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and certifies a consultant's networking skills at the master level. CCIEs can deal with the most challenging problems occurring in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent value because their broad expertise allows them to fix problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of state-of-the-art on-line troubleshooting technology to provide efficient, safe, and economical analysis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of connectivity products by delivering services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide array of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance troubleshooting anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Lawrence Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to address the particular demands of your business, or adding occasional phone support personnel to reinforce your in-house Call Center team during demanding events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Lawrence Massachusetts fast contact with an effective support group with substantial experience providing phone support and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's policy is to fix and not merely record network problems.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply remote professional engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Lawrence Massachusetts remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive and automated. By anticipating possible trouble spots before they result in crashes, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Lawrence Massachusetts, Progent's phone-based network support specialists are ready to deliver expert and economical system help the instant your business has to have it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Lawrence business has a regular independent support technician or maintains an in-house organization that can handle the majority of network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden network emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Organizations in Lawrence Massachusetts
Progent's remote network troubleshooting services allow your Lawrence organization to have the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your network will acquire added business value by being more available, productive, and protected. Benefits to your company include:
- Convenient remote extension of your local IT resources
With most businesses in Lawrence Massachusetts, local network support providers, whether consisting of outside consultants or an internal maintenance staff, can resolve typical technical problems. However, major troubles may spring up when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's online service professionals offer an easy, fast, and economical solution to supplement your regular resources and to convey useful knowledge to improve your capability to deal with future problems in-house.
- Less Dependence on Individual Consultants
For network maintenance, smaller companies commonly depend on independent freelance consultants. While independent consultants carry smaller overhead than big consulting organizations and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to go without assistance during an emergency. As your business grows, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always available.
- Create a Solid Foundation for Smooth Growth
Businesses typically start with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get thrown onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle critical business demands and ease future expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller companies need advice and technical education to negotiate an ever more complex maze of product alternatives capable of promoting business success and improving productivity. These companies hardly need a network engineer who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the best interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every customer. The practice of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.