Immediate Online Help for Lawrence Computer Systems
For organizations located in Lawrence or anywhere in the state of Massachusetts, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage because they have the practical background and have access to the sophisticated technology needed to solve the majority of information system issues quickly. This reduces immediate costs since service calls use up minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you receive. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions somehow turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-proven methodologies that ensure the highest degree of efficiency for remote technical support and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's environment without compromising corporate security.
Progent's powerful technical support database system includes thorough records for the service that Progent's clients have been provided. Progent's staff engineers have access to the history of services delivered to every Progent customer by every Progent engineer. This database of problems and resolutions is structured as a quickly searchable internal knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can find the best solutions in the least time.
Online technical services offered by Progent to companies in Lawrence and anywhere in the state of Massachusetts include:
Certified MS Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to assist you business to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with the most challenging issues encountered in network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to fix problems rapidly. In many cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your environment via state-of-the-art remote support technology to provide efficient, secure, and economical diagnosis and repair.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of networking appliances. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs planning and integration services, Cisco wireless controllers support Services, Cisco VPN and Security engineering assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your business to recuperate rapidly after a damaging breach. Security support services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; building secure techniques for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote consulting support to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to address a wide range of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency online help analyzing anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Lawrence Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology professionals offers your clients in Lawrence or anywhere in the state of Massachusetts instant access to an effective network service group with substantial experience offering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a significant contributor to business productivity, and Progent's aim is to fix instead of simply annotate IT issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based professional consulting support and education in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Lawrence, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing potential trouble spots before they grow into network outages, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a variety of platforms.
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Lawrence or throughout the state of Massachusetts, Progent's online network support specialists can deliver professional and cost-effective system support the instant your organization has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Lawrence company works with a regular independent consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected system emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Businesses in Lawrence
Progent's online IT consulting services enable your Lawrence company to enjoy the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
With most businesses in Lawrence or anywhere in Massachusetts, nearby network support providers, whether consisting of independent consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, IT crises can occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service experts offer an easy, fast, and economical way to supplement your regular resources and to convey valuable knowledge to increase your capability to handle downstream problems in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller offices often rely on independent freelance consultants. Although freelance service people carry less internal costs than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback help may force your business to go without assistance during an emergency. As your business grows, system downtime and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your network remains up and running.
- Build a Solid Basis for Smooth Expansion
Organizations often begin with an IT system created on a modest budget. Without a proper framework, band-aid fixes often get piled onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed environments require careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business requirements and facilitate future expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices need advice and technical education to navigate through an increasingly complicated array of technology options available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the proposed
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.