Immediate Online Support for Lawrence Massachusetts Computer Networks
Immediate Remote Support for Lawrence SystemsFor businesses located in Lawrence Massachusetts, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they have the practical background and have access to the advanced tools necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses because service calls require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to interface to your system remotely without compromising corporate security.

Progent's advanced service reporting application keeps comprehensive records describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services provided to each Progent client by any engineer. This database of trouble tickets and resolutions is stored as a conveniently accessible internal knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote service experts can determine the best resolutions quickly.

Online technical support services offered by Progent to customers in Lawrence Massachusetts include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Lawrence Massachusetts immediate contact with an effective network service group with extensive experience delivering phone consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a key driver of business efficiency, and Progent's policy is to solve and not simply report IT issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides online and in-depth consulting support and training in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Lawrence Massachusetts online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and costly service failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments based on a mix of OS platforms.
How Your Lawrence Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Lawrence Massachusetts, Progent's online computer support engineers can provide professional and cost-effective IT help whenever your business has to have it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Lawrence business relies on a local freelance consultant or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to deal with sudden network crises or especially complex integration problems.

Features of Progent's Remote Network Services for Lawrence Massachusetts
Progent's phone support, Internet-based repair, network security expertise, and network administration services give offices in Lawrence Massachusetts the greatest leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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