Immediate Online Help for Lawrence Computer Systems
Fast Remote Support for Lawrence SystemsFor organizations located in Lawrence or anywhere in the state of Massachusetts, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they have the practical background and have access to the sophisticated technology needed to solve the majority of information system issues quickly. This reduces immediate costs since service calls use up minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you receive. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions somehow turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-proven methodologies that ensure the highest degree of efficiency for remote technical support and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's environment without compromising corporate security.

Progent's powerful technical support database system includes thorough records for the service that Progent's clients have been provided. Progent's staff engineers have access to the history of services delivered to every Progent customer by every Progent engineer. This database of problems and resolutions is structured as a quickly searchable internal knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can find the best solutions in the least time.

Online technical services offered by Progent to companies in Lawrence and anywhere in the state of Massachusetts include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of veteran information technology professionals offers your clients in Lawrence or anywhere in the state of Massachusetts instant access to an effective network service group with substantial experience offering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a significant contributor to business productivity, and Progent's aim is to fix instead of simply annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting support and education in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Lawrence, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing potential trouble spots before they grow into network outages, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a variety of platforms.
How Your Lawrence Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Lawrence or throughout the state of Massachusetts, Progent's online network support specialists can deliver professional and cost-effective system support the instant your organization has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Lawrence company works with a regular independent consultant or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected system emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Lawrence
Progent's online IT consulting services enable your Lawrence company to enjoy the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most businesses in Lawrence or anywhere in Massachusetts, nearby network support providers, whether consisting of independent consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, IT crises can occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service experts offer an easy, fast, and economical way to supplement your regular resources and to convey valuable knowledge to increase your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices often rely on independent freelance consultants. Although freelance service people carry less internal costs than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback help may force your business to go without assistance during an emergency. As your business grows, system downtime and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your network remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations often begin with an IT system created on a modest budget. Without a proper framework, band-aid fixes often get piled onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed environments require careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices need advice and technical education to navigate through an increasingly complicated array of technology options available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.