Fast and Affordable Remote Technical Support for Lawrence IT Networks
Immediate Phone Help for Lawrence NetworksFor organizations located in Lawrence or anywhere in Massachusetts, Progent offers online support for networks based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical experience and have access to the sophisticated tools needed to solve most network issues quickly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where fast fixes somehow turn into substantial bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that ensure the maximum level of efficiency for online help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to connect to your environment without violating network security.

Progent's advanced technical support reporting system maintains detailed documentation for the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services delivered to every client by every Progent consultant. This history of issues and solutions is organized as a readily accessible internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with optimal solutions quickly.

Remote support provided by Progent to companies in Lawrence and anywhere in the state of Massachusetts include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can aid you in establishing an effective new Help Desk or improving your current organization, evaluating or modifying Help Desk software to handle the special needs of your corporation, or adding temporary phone support staff to work with your internal Call Center group to handle high-demand situations such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of seasoned information technology experts offers your computer users in Lawrence or anywhere in the state of Massachusetts rapid contact with a dependable network service group with extensive experience delivering telephone-based help and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a significant driver of company performance, and Progent's intent is to resolve instead of merely track technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Lawrence, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your IT support is proactive rather than reactive. By anticipating potential issues before they evolve into network outages, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a mix of OS platforms.
How Your Lawrence Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Lawrence or throughout the state of Massachusetts, Progent's online computer support specialists are ready to deliver expert and economical IT support whenever your business requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Lawrence office deals with a local freelance consultant or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system crises or particularly tough integration projects.

Features of Progent's Online Network Support for Lawrence
Progent's phone support, Internet-based repair, network security expertise, and system administration services give companies in Lawrence or throughout the state of Massachusetts unparalleled leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, executing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.