For small companies in Leeds United Kingdom, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online support services offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of network issues quickly. This reduces direct expenses since service calls require a smaller number of billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you are billed just for the services that you receive. Unlike many online service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned an array of customized tools and proven processes which permit the maximum level of effectiveness for online consulting and repair for small and midsize business IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your company's network remotely without breaching system security.
Progent's proprietary technical support database system includes comprehensive records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help rendered to every Progent client by any consultant. This history of trouble tickets and fixes is structured as a quickly searchable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft permit access to other massive technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service experts are able to determine the most efficient resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Leeds United Kingdom or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote network support engineers offer certified skills in an extensive set of technologies. This broad range of capability enables Progent's engineers to handle practically any problem that may take place in a small or midsize business network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help businesses with multi-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical support services Offered by Progent to customers in Leeds include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-based environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most difficult issues encountered in network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience permits them to fix even the most complex problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a CCIE so your company can receive timely help for serious network infrastructure problems that are impacting worker productivity but are outside the comfort zone of your regular network maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your network by means of the latest on-line troubleshooting technology in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-premier online service professionals can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to clean up quickly following a serious penetration. Security solutions available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building secure architectures for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for special projects that small businesses frequently need. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Leeds United Kingdom Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are designed for smaller businesses who lack the budget to create an internal Help Desk but who require fast access to a reliable Help Desk with professional telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk or enhancing your current one, selecting or customizing Call Center application software to meet the particular demands of your business, or providing occasional online staff to supplement your internal Call Center group to handle demanding scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your computer users in Leeds United Kingdom quick assistance from an effective network service group with substantial background providing telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a key driver of company success, and Progent's target is to solve rather than just document IT problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Word, and Excel. To read additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can nurture the creative facets of Apple Mac environments by delivering remote help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Leeds United Kingdom remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By detecting possible problems before they cause crashes, system monitoring can ward off stressful and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
Leeds Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Leeds Metro Area.
Progent locations in Leeds Metro