For small businesses in Leeds United Kingdom, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's online technical support services represent exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of network issues quickly. This lowers direct costs since solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick repairs somehow turn into large tabs. Progent's penchant for solving technical issues quickly results in your company saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the highest degree of efficiency for online technical support and repair for small business computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to communicate with your company's system remotely without violating corporate security.
Progent's advanced technical support reporting application stores thorough documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of services rendered to every customer by any Progent engineer. This archive of problems and fixes is stored as a readily accessible proprietary database that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online service specialists can find optimal resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Leeds United Kingdom or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's online support experts have certified skills in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to handle virtually any crisis that may crop up in a small business information system. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-operating system environments, Progent also provides access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to companies in Leeds include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology such as system infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs can handle the most complex issues associated with network design, deployment, maintenance, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to solve the most intractable problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with the same tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast telephone access to a CCIE so your company can get timely help for serious network issues that are impacting worker efficiency but are outside the experience of your ordinary network maintenance resources. Progent's CCIE consultants can tie into your network via the latest on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online desktop support including Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly following a damaging penetration. Security services available from Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Leeds United Kingdom Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who don't have the resources to create an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk Call Center application software to address the particular needs of your corporation, or providing temporary online staff to work with your in-house Call Center team to handle demanding events like software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of experienced information technology consultants offers your customers in Leeds United Kingdom fast contact with a large support resource with extensive experience offering telephone-based support and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's target is to resolve and not just annotate IT problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group offers online advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To read additional information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the creative facets of Mac systems by delivering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Leeds United Kingdom remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By spotting looming problems before they cause full-scale emergencies, system monitoring can head off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support multiple operating systems.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
Leeds Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Leeds Metro Area.
Progent locations in Leeds Metro