For small businesses located in Leeds United Kingdom, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network issues rapidly. This lowers immediate expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast solutions somehow end up as substantial tabs. Progent's skill at solving technical issues quickly translates into your business saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of customized technologies and field-tested processes which allow the highest degree of effectiveness for online help and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's online support team to connect to your company's system without compromising system security.
Progent's powerful customer support database application includes thorough records describing the support that Progent's clients have received. Progent's authorized engineers have access to the details of all help provided to each client by every engineer. This database of issues and fixes is structured as a quickly searchable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' in-house support staff with the result that Progent's online consulting specialists can determine the best solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Leeds United Kingdom or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive array of disciplines. This breadth of IT skills enables Progent's consultants to manage practically any problem likely to occur in a small company network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help customers with multi-OS environments, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support services Offered by Progent to companies in Leeds include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad array of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and validates an individual's technical skills at the expert level. CCIEs can handle the most complex challenges surrounding network infrastructure design, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to find solutions for even the most intractable problems quickly. In many instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few support organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive timely help for serious network infrastructure issues that are lowering worker productivity but are beyond the experience of your regular network service providers. Progent's CCIE support experts can interface to your computer system by means of sophisticated on-line support technology to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP network security engineers offer a range of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly after a damaging breach. Security consulting services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete major projects within budget and on time. Progent's special remote engineering services include:
How Your Leeds United Kingdom Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small organizations who don't have the money or time to build and maintain an in-house Help Desk but who need fast response from a reliable Help Desk with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software to address the particular needs of your corporation, or adding temporary online personnel to supplement your in-house Help Desk team to handle demanding events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your clients in Leeds United Kingdom quick communication with an efficient support resource with years of experience providing phone consulting and online repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a solid driver of company success, and Progent's intent is to resolve rather than merely record network problems.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team offers online advanced engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out additional information about Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative elements of Apple Mac systems by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Leeds United Kingdom online network monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they cause full-scale emergencies, proactive monitoring can ward off stressful and expensive information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate a combination of platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Leeds Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Leeds Metro Area.
Progent locations in Leeds Metro