Fast and Affordable Remote Troubleshooting for Leeds United Kingdom Computer Networks
For companies located in Leeds United Kingdom, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of information system problems rapidly. This lowers direct costs since service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where quick repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and proven processes which permit the highest degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to connect to your company's system without violating corporate security.
Progent's proven service reporting system includes detailed histories describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of support rendered to each client by every Progent consultant. This database of issues and solutions is stored as a quickly exploitable support knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts can determine the best resolutions in the least time.
Remote technical support services provided by Progent to companies in Leeds United Kingdom include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers offer network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop services to help your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. CCIEs know how to deal with the most challenging issues encountered in network planning, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness since their deep experience enables them to resolve problems quickly. In common cases, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your network using advanced remote support technology in order to perform efficient, secure, and affordable diagnosis and repair.
Leeds Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Leeds Metro Area.
Progent locations in Leeds Metro
Progent's Cisco CCIEs offer help for all of Cisco's market leading selection of connectivity appliances by delivering consulting services that include:
CISM and CISSP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly after a serious penetration. Security services available from Progent cover in depth data security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers advanced online support services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies including network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight series of network management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Leeds Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of seasoned information technology professionals offers your customers in Leeds United Kingdom immediate communication with an effective technical support resource with extensive experience offering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a crucial contributor to business efficiency, and Progent's target is to fix rather than just document technical problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff can supply online advanced engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Leeds United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause network outages, automated monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems based on a mix of platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Leeds United Kingdom, Progent's phone-based computer support engineers can deliver professional and economical IT support whenever your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Leeds company relies on a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Businesses in Leeds United Kingdom
Progent's remote IT consulting services allow your Leeds organization to have the advantages of on-call, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic value by being increasingly available, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
For most organizations in Leeds United Kingdom, local computer support providers, whether consisting of freelance consultants or a full-time IT staff, can handle the majority of technical problems. On the other hand, IT crises might occur when your regular resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's online service specialists give you a convenient, fast, and economical way to supplement your local resources and to convey useful knowledge to improve your ability to handle downstream problems locally.
- Less Dependence on Freelance Service Providers
For network support, smaller businesses often rely on independent freelance service providers. Although freelance service people have smaller internal costs than big support organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network remains available.
- Build a Solid Basis for Smooth Expansion
Companies typically start with an IT architecture created on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, reliability and expandability problems can hinder the success of the business. These badly built systems need proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet current business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT support, executing a wide variety of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The discipline of documenting and archiving support activity allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.