Immediate Remote Troubleshooting for Leeds United Kingdom Networks
Fast Online Support for Leeds NetworksFor businesses in Leeds United Kingdom, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they have the practical background and have access to the advanced tools necessary to resolve the majority of information system problems quickly. This lowers direct costs since solutions use up fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves even more with incidental expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate situations where fast fixes manage to end up as big invoices. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and proven processes which allow the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to interface to your environment without violating corporate security.

Progent's powerful service reporting system includes extensive records of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help rendered to every client by every engineer. This database of anomalies and responses is structured as a quickly exploitable proprietary knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting experts can determine the most efficient resolutions quickly.

Online technical support services provided by Progent to customers in Leeds United Kingdom include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or enhancing your established one, identifying or customizing Help Desk software products to handle the unique needs of your company, or providing occasional online staff to work with your existing Help Desk Call Center resources during demanding events like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Leeds United Kingdom instant contact with a reliable network service resource with years of experience offering phone support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a significant driver of business success, and Progent's policy is to solve rather than just track IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based advanced engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Leeds United Kingdom online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they result in network outages, proactive monitoring can minimize stressful and costly service failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support multiple OS platforms.
How Your Leeds Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Leeds United Kingdom, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT help the instant your company has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Leeds organization relies on a local independent support technician or employs an in-house IT staff that can handle typical network issues, Progent’s Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Services for Leeds United Kingdom
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services offer companies in Leeds United Kingdom unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical experience, fine tuned support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of network support, performing a broad range of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven methods for using computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who work with familiar freelance consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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