Additional Topics of Interest

Consulting Hourly Cost Computer Tech
Computer Installation Consultant Rates

Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for quick solutions so you will not be tempted to permit minor problems to fester.

24-Hour Engineers UNIX, Windows
Professionals UNIX with Windows

If your business has a UNIX, Linux, or Solaris environment or a multi-OS network, Progent's CISM and ISSAP-certified security specialists can help your entire enterprise in a wide array of security topics including security management procedures, security architecture and strategies, connection management products and methodology, software development security, operations security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISA and CISSP define the basic competencies and international standards of performance that information security professionals are expected to master. These accreditations give executive management the assurance that consultants who have achieved their CISM or ISSAP qualification have demonstrated the experience and theory to deliver world-class security management and engineering services.

Exchange 2016 Migration Specialist
Microsoft Exchange 2016 Migration Remote Troubleshooting

Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your VMs, databases and logs; configuring HLB for fault-tolerant CAS services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Microsoft Exchange 2010 Upgrade Consultancy
Microsoft Exchange 2010 Migration Professional

Progent offers expert support for every step of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management services, site readiness preparation, project planning, specification of all new software and equipment required, suggested vendor sourcing, pilot testing at client site or at Progent's testing facility, setting up transitional coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the old system, and webinar training for client's IT group and end users.

Internal Network Security Inventory Consulting
Network Security Scan Engineers

Progent has put together two low-cost service packages intended to enable small businesses to receive a professional security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive test of your IT infrastructure from beyond your company firewall to uncover potential weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a network scan from an authorized computer inside your company firewall to determine vulnerabilities to internal attacks. Both security inventory packages are configured and executed from a protected remote location.

Microsoft SharePoint Server 2010 Network Consultants
SharePoint Server 2010 Support

Progent's Microsoft engineers offer affordable remote technical support and programming services to assist you to design, deploy, manage, and maintain SharePoint 2010 installations that can include web pages that can function as intranets, extranets, document and media management tools, wikis, data warehouses, business analytics, enterprise search engines, Visio-driven workflows, and other utilities to promote and improve teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar desktop programs like Office Excel, Word, PowerPoint, and Project. Progent can help you to migrate from earlier versions of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

SQL Server 2017 Development Remote Support Services
SQL Server 2017 Always On Availability Groups Consultant

Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business benefits of migrating to SQL Server 2017 and can help your organization to plan and implement a smooth migration of your databases and applications to any deployment model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support services ranging from as-needed design review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and within budget.

Unified Attendant Console Technology Consulting
Unified Communications Manager Express Network Engineer

Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the heart of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express (CME) provide a borderless IP-PBX by integrating closely with apps like Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified network consultants can deliver efficient and affordable online and on-premises support to help businesses of all sizes to create and administer CUCM environments by providing Unified Communications Manager integration and technical support services that add maximum productivity. Progent's consultants can help with any aspect of Unified Communications Manager configuration and debugging in areas that include integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing ISR G2 routers with CUBE support, designing UCS server clustering solutions for survivability, capacity planning, and integration with Microsoft Exchange Server.

Email Security and Virus Protection Migration Company
Consultancy Services Company Microsoft Exchange 2000

Progent's Microsoft-certified professionals have over 10 years of background providing messaging solutions for customers ranging from small businesses to global corporations. Progent provides affordable support for all versions of Microsoft Exchange Server to strengthen email and virus security, configure high availability email systems, and facilitate remote and mobile email connectivity. Progentís Exchange support services can assist you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2016. In addition provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can show you how to integrate Outlook Web App for all major web browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard managed services.

Colocation Computer Consultant
Data Center Colocation Support and Help

Progentís data center IT services are intended for businesses with hardware located at Internet Data Centers or data center colo hosting facilities and in need of on-demand in-person help at the co-location site plus remote support from Microsoft and Cisco Premier Certified professionals. Progent offers a complete range of Internet Data Centers and data center and colo support services such as network architecture analysis, Windows and UNIX server installation and support, tech support for server and communications infrastructure, design and deployment of high availability systems, defining and deploying layered security structures, firewall integration and support, designing load balancing solutions, and creating fault tolerant server cluster configurations.

Citrix Virtual Server Consultancy
Citrix XenServer Consultant

Progent's Citrix-accredited engineers can help you to evaluate the business benefits of XenServer as well as other Citrix platforms, and can assist your IT organization to design, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can also assess your current Citrix technology deployment and help you to optimize consolidation, performance, protection, uptime, and disaster recovery.

Virtual Service Desk Support and Integration
CCIE Expert Certified Supplemental Call Center Specialists

Progent's Microsoft and Cisco certified Consultants offer several service programs to help medium-size and large businesses develop a cost-effective and productive internal Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, executive reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Integration Services help businesses analyze the numerous high-quality Help Desk application programs available and determine which products may be too costly, lack key functions, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for businesses who need to augment their in-house Help Desk team for occasional projects or to substitute for absent or indisposed workers.