The Help Desk support delivery structure used by Progent's Technical Response Center offers small and midsize businesses an affordable alternative to dependence on freelance consultants by offering broad expertise accessible to multiple support groups, optional 24x7 access to emergency help, escalation capability to top-level experts for handling the most complex issues, service consistency and dependability, prompt follow through overseen by seasoned service administrators, a choice of convenient ways for requesting service jobs, and excellent progress visibility enabled by trouble ticket updates and accessible through a web-based portal.
Cisco has developed an extensive product line of routers that includes appliances built to provide the security, bandwidth, and availability demanded by customers from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.
Cisco's Meraki MS line of access and aggregation switches are intended for environments ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer affordable remote expertise to help your company to plan and deploy an efficient network solution based on Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, set up policies to maintain security and compliance, create and validate a disaster preparedness strategy, and resolve technical issues related to any facet of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking solution.
If your business computer system mixes Sun Solaris platforms with Microsoft Windows, Progent can help you to integrate your computers into a unified environment that permits all your operating systems to coexist for easy administration, seamless information exchange, high reliability, superior performance, and tight security. Progent's Solaris and MS Windows integration support services feature network infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical help and troubleshooting, in-person technical support, and Contact Center services.
Progent's Microsoft-certified experts offer companies of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web technology for intelligently coordinating people, groups and information. SharePoint provides a common spot for your workers or clients to connect to, organize, share and manipulate useful data, files, and applications and to interact with other people. Microsoft SharePoint enables faster and more intelligent decisions, more effective sharing across teams and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data they've created in a way that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint experts can help your organization to support your existing SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your organization to plan and implement an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with an on-site installation of Windows Server 2022.
Progent's Microsoft-certified experts can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).
Progent's Check Point Software consultants can help you select and deploy Check Point Software Firewall and VPN software and appliances powered by Check Point Software's technology to offer an affordable and effective security defense for your corporate network. Progent can also show you how to integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Series 80 appliances with security products from other suppliers and offer a central stop for on-going network support, maintenance, education, and design expertise.
Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
Progent can provide the services of a CRISC-certified risk management consultant to help you to design and deploy an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to match your company's risk appetite, business goals, and budgetary guidelines.
Progent's Microsoft-certified consultants can provide small and medium sized businesses IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a central location for your workers or clients to access, manage, share and manipulate relevant data, files, and software and to interact with one another. It allows quicker and more intelligent decisions, more efficient access across teams and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge accessible within and without an organization. Windows SharePoint Services connect workers, customers, teams and major tasks with the information they've created in a way that makes data easy to locate, download and re-use.
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and advanced services to deliver comprehensive endpoint detection and response (EDR).
Progent can help your company to create, deploy and debug a backup solution built around MSP360 software. MSP360 offers file/folder or image backup/restore for VMs and physical computers, supports all leading public clouds, and allows businesses to build a data protection solution with a low RTO and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss resulting from user miscues, system errors, malicious users, and malware assaults like ransomware. To read more, go to ProSight DPS 360 Backup solutions.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools by SentinelOne to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats.
Progent's ransomware experts can help you to evaluate your ransomware defenses, monitor and guard your IT environment, help with settlement negotiations with a hacker, and restore an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
Progent can provide affordable online support for all editions of Microsoft Access including desktop and browser-based versions and can provide advanced support for Access application programming, database migration, performance tuning, report design, and maintenance. Progent also offers tailored webinar training for Office Access application development and database administration.
Progent can assist small businesses to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment investments. Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure you sidestep the typical errors small companies make when moving to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and to integrate iPhones and iPads and Google Android handhelds.
Progent's Cisco CCIE-certified wireless infrastructure experts can provide remote or on-premises integration and debugging support to help your organization to design, configure, upgrade, tune, administer and troubleshoot Aironet wireless access point environments of any size or topology. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to build a seamless enterprise connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to help you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi APs to work with your unique workplace design, construction, and anticipated workloads.
Stealth penetration testing is a key component of any overall network security strategy. Progent's security professionals can run extensive intrusion tests without the awareness of your company's in-house IT staff. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion incident alerts and event log monitoring are properly configured and actively monitored. Progent can provide ongoing autonomous PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, overlooked patches, and dangerous IT product defaults can be chained together by threat actors into the multi-front attacks typical of the latest strains of ransomware.
E-Mail Guard is Progent's affordable spam filtering and anti-virus managed service that offers small businesses enterprise-quality protection from spam, viruses, directory harvesting, and other types of e-mail-based attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-based antispam and virus protection services that ward off email attacks before they can breech the network firewall. Perimeter Manager also lets administrators track and manage their email application, regardless of server vendor, hardware type, or geographic location.
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their market, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.
Stealth intrusion checking is a key part of any overall IT system security plan. Progent's security experts can perform extensive penetration tests without the awareness of your organization's internal network support resources. Stealth penetration checking shows whether current security defense tools such as intrusion detection warnings and event log analysis are correctly set up and consistently monitored. Progent can implement continuous automatic penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, missing patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks typical of modern versions of ransomware.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.
Progent can provide fast access to the expertise of veteran wireless consultants who can help you to determine the value of Ubiquiti UniFi Wi-Fi access points for your company and assist you to design, install, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and place UniFi Wi-Fi APs for optimal coverage and performance.
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with similar functionality but which uses your own storage hardware. Barracuda Backup safeguards critical business data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting support services to help your business to design, integrate, operate and troubleshoot a BDR solution based on Barracuda technology.
SQL Server 2014 includes major enhancements in critical areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates transparently across all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite services that include planning, deployment, administration, remediation, and software development services to enable organizations of any size to achieve fast return from their SQL Server 2014 investment.
Progent is a leader in economically providing world-class IT help to small businesses. Progent's achievement in handling the IT support needs of the chronically underserviced small business market is the cumulative outcome of major technical and operational innovations that have eliminated a great deal of the conventional expenses out of managing network support, injected unprecedented technical skill into the support mechanism, and dramatically accelerated the repair process.
Progent provides small and medium size organizations expert support for Intrusion Protection Systems and IPsec VPN products from leading firewall and VPN security vendors including WatchGuard, Juniper Networks, and Symantec. Progent can help you create a comprehensive security strategy and choose the right products from a variety of suppliers to support your security objectives while staying within your spending restraints.
For help creating, improving, or troubleshooting business aplications for Windows, Linux, or for the Web, Progent's expert team of programmers, relational database architects, and project managers can ensure you get the job completed on schedule and within your budget. Progent's experienced application developers can provide affordable and expert remote consulting for jobs as simple as creating Vidual Basic macros for Excel or as challenging as rolling out line-of-business database applications built on Microsoft SQL Server or MySQL.
Progent's IT outsourcing packages provide budget-friendly computer support for mid-size businesses. Whether it includes designing network architecture, creating an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or building an on-line eCommerce solution, outsourcing your IT engineering services can smooth out expenses and eliminate risks, allowing network service budgets to grow in a more linear and manageable manner than is possible by amassing a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available network foundation for your critical Windows-powered business software such as Windows Server 2008, Exchange Server, and SQL Server 2008.
Progent is one of the most qualified information technology consulting firms for creating email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small companies derive all the advantages of Exchange Server 2000 under common scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Progent's ProSight Virtual hosting services offer small businesses a variety of advantages including reduced capital expenditures, reductions in operational expense, better management focus, enterprise-class protection, greater fault tolerance, and regulatory compliance.
Dynamics GP 2010 software is a full-featured business management platform that unifies data and processes across your company, interfaces easily with other applications, and brings together workers, clients and suppliers regardless of time or place. Designed for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, protected computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business benefit from the full power of Dynamics GP/Great Plains 2010.