Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were once one of the most popular solutions for achieving mobile access to messaging, scheduling, web-based applications, and other vital business information. Progent offers Lexington-Fayette, Kentucky companies support from BlackBerry-certified professionals who can assist businesses to manage existing BlackBerry deployments or transition efficiently to a modern mobile solution.
As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for businesses of all sizes, effective integration and maintenance of BlackBerry technology has become more challenging. To handle issues like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and corporate databases, small businesses frequently resort to outside support firms who offer expertise in BlackBerry installation and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the need for an in-house BlackBerry technology specialist and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of experience, combined with Progent's efficient online support model, gives small companies an economical solution for integrating BlackBerry products seamlessly into their IT system.
Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined management utilities to enable you to track and control BlackBerry smartphones throughout your business, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored quickly and thoroughly.
BlackBerry Enterprise Server Technical Services
The BlackBerry Enterprise Server (BES) offers companies a centralized and safe source for incorporating BlackBerry smartphones into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to access Microsoft Exchange, IBM Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with workstations to achieve data consistency for applications like calendars, address books, to-do lists, notes, and specialized business software. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange, mobile workers with BlackBerry smartphones have push-based connectivity with Exchange email and to IM-enabled applications via Microsoft Office Live Communications Server and Microsoft Lync Server 2010 integration.
Progent's BlackBerry-certified consultants can show you how to plan, install, and maintain BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry users, streamline the administration of a BlackBerry environment, and reduce the cost of supporting a mobile workforce.
Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can also help you to troubleshoot a broad range of problems concerning synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, desktop software configuration, and Desktop Redirector.
As a leader in delivering nationwide online consulting services for small office networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support expenses low and, by resolving problems promptly, maximizes the output of your BlackBerry clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry engineer has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry include business and network requirements analysis, system design, roll-out strategy and execution, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a wireless solution that meets your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, help your organization to decide which administration model and hardware products meet your needs, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, processors and storage, network design, and application set up.
To maximize system protection, Progent's BlackBerry consultant can help you to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security specialists to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.
Contact Progent for Support from a RIM BlackBerry-Qualified Professional
In order to get in touch with Progent about engineering expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.