Immediate Online Support for Lexington-Fayette Computer Networks
For businesses located in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online help is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many remote service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor fixes manage to turn into big tabs. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies which promote the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without breaching system security.
Progent's powerful service database system keeps comprehensive documentation describing all support that Progent's clients have received. Progent's team consultants have the benefit of the details of support provided to each Progent customer by every Progent consultant. This database of trouble tickets and solutions is organized as a conveniently exploitable support database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service experts can find the most efficient solutions quickly.
Online services offered by Progent to companies in Lexington-Fayette and anywhere in the state of Kentucky include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service engineers can deliver computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a person's network technology knowledge at the expert level. CCIEs know how to deal with the most challenging problems associated with network design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience permits them to solve problems quickly. In many instances, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can tie into your network using the latest on-line support tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer help for all of Cisco's popular family of networking appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent cover thorough data security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a broad array of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Lexington-Fayette Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network experts offers your workers in Lexington-Fayette or anywhere in the state of Kentucky rapid access to a reliable technical support group with extensive background offering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid enabler of business performance, and Progent's aim is to solve rather than simply document network problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Lexington-Fayette, or anywhere in the state of Kentucky, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a mix of platforms.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Lexington-Fayette or anywhere in the state of Kentucky, Progent's online network support engineers are ready to provide professional and economical IT help the moment your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Lexington-Fayette office has a regular independent support technician or maintains a full time organization that can handle ordinary network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with unexpected network crises or especially complicated integration problems.
Details of Progent's Online Network Support for Lexington-Fayette
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services offer companies in Lexington-Fayette or throughout the state of Kentucky unparalleled leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can provide your business world class IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Lexington-Fayette and is also ideal for networks in more remote areas of Kentucky that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online service and asks for no monthly subscription fee for services provided during regular business hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers access to on-staff professionals with skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop source for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive IT solutions that match the special needs of your business.
- Advanced Remote Connectivity Tools
Secure online access permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise require an expensive personal visit. Cutting-edge online connectivity software and experienced engineers together enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Availability
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-constrained organizations whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT background, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, in the trenches of network service, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.