Fast and Affordable Online Troubleshooting for Lexington-Fayette IT Networks
Fast Phone Technical Support for Lexington-Fayette SystemsFor companies located in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support experience is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs manage to turn into large bills. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to interface to your computer system without violating system security.

Progent's proven service reporting system includes detailed records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the details of support rendered to each client by every Progent consultant. This database of trouble tickets and fixes is structured as a conveniently exploitable proprietary database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can find optimal solutions in the least time.

Online technical services available from Progent to companies in Lexington-Fayette and anywhere in the state of Kentucky include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require fast access to a dependable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve complex network problems, or be ready in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Lexington-Fayette or anywhere in the state of Kentucky rapid communication with an effective support group with years of background offering phone support and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a significant enabler of company success, and Progent's goal is to resolve instead of merely record IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Lexington-Fayette, or anywhere in the state of Kentucky, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your computer support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a combination of OS platforms.
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's online computer support specialists can provide effective and affordable system support the moment your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Lexington-Fayette business has a regular freelance consultant or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to address unexpected system crises or especially tough integration projects.

Details of Progent's Online Computer Services for Lexington-Fayette
Progent's phone help, Internet-based repair, network security consulting, and system administration services give offices in Lexington-Fayette or anywhere in the state of Kentucky the greatest leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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