Fast and Affordable Online Troubleshooting for Lexington-Fayette IT Networks
For companies located in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support experience is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs manage to turn into large bills. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to interface to your computer system without violating system security.
Progent's proven service reporting system includes detailed records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the details of support rendered to each client by every Progent consultant. This database of trouble tickets and fixes is structured as a conveniently exploitable proprietary database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can find optimal solutions in the least time.
Online technical services available from Progent to companies in Lexington-Fayette and anywhere in the state of Kentucky include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service experts can provide computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve the most difficult problems encountered in network design, installation, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to solve problems quickly. In many instances, less qualified service providers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your network using sophisticated remote troubleshooting technology in order to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products. Cisco infrastructure consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points planning and integration services, Cisco WiFi controllers consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Qualified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recuperate rapidly after a serious penetration. Security solutions offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; designing safe architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require fast access to a dependable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve complex network problems, or be ready in hectic circumstances when your ordinary service providers are too busy.
Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Lexington-Fayette or anywhere in the state of Kentucky rapid communication with an effective support group with years of background offering phone support and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a significant enabler of company success, and Progent's goal is to resolve instead of merely record IT problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Lexington-Fayette, or anywhere in the state of Kentucky, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your computer support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's online computer support specialists can provide effective and affordable system support the moment your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Lexington-Fayette business has a regular freelance consultant or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to address unexpected system crises or especially tough integration projects.
Details of Progent's Online Computer Services for Lexington-Fayette
Progent's phone help, Internet-based repair, network security consulting, and system administration services give offices in Lexington-Fayette or anywhere in the state of Kentucky the greatest leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Lexington-Fayette and is also ideal for networks in more remote areas of Kentucky that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for online support and imposes no periodic retainer for support services delivered during normal working hours. This saves you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized specialists with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services consist of technology integration, MS Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL 2016 Software Design and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that align with the specific requirements of your company.
- State of the Art Remote Access Tools
Protected online access allows Progent's service professionals to see exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise require an expensive personal service call. Sophisticated online connectivity tools and expert technicians together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-constrained offices whose clients require instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.