Fast and Affordable Online Help for Lexington-Fayette Computer Networks
For businesses in Lexington-Fayette or anywhere in Kentucky, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools required to solve the majority of information system issues rapidly. This lowers direct expenses because solutions require minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick fixes manage to end up as major bills. Progent's skill at solving problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that allow the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your company's computer system without compromising corporate security.
Progent's proven customer support database system stores extensive records for all support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of support delivered to each client by every consultant. This archive of anomalies and responses is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions promptly.
Remote services provided by Progent to businesses in Lexington-Fayette and anywhere in the state of Kentucky include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts offer network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to help you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and certifies a person's networking skills at the master level. Cisco CCIEs know how to resolve the most stubborn issues encountered in network planning, installation, administration, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. CCIEs are an exceptional value because their deep expertise permits them to fix problems quickly. In many instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network by means of state-of-the-art on-line support tools in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices by delivering services such as:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services that can strengthen the defenses of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to recover rapidly following a serious penetration. Security solutions available from Progent cover in depth network security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a wide range of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading corporations. The ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Lexington-Fayette Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the money or time to support an in-house Call Center but who require fast response from a dependable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex network problems, or be available in those situations when your regular service providers are too busy.
Progent's Help Desk staff of experienced information technology consultants offers your workers in Lexington-Fayette or anywhere in the state of Kentucky quick communication with a large network service group with substantial experience providing telephone-based support and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a key contributor to business success, and Progent's policy is to fix rather than simply annotate network problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team offers remote advanced engineering expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so your computer support is proactive rather than reactive. By exposing possible problems before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a combination of platforms.
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Lexington-Fayette or anywhere in the state of Kentucky, Progent's online computer support engineers are ready to deliver effective and economical IT help whenever your business has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix IT problems rapidly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Lexington-Fayette office deals with a regular freelance support technician or maintains a full time organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system emergencies or especially complex integration problems.
Advantages of Progent's Network Help for Organizations in Lexington-Fayette
Progent's remote IT consulting services allow your Lexington-Fayette company to experience the benefits of on-call, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive added business value by being increasingly reliable, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your on-site IT resources
For most offices in Lexington-Fayette or anywhere in Kentucky, local computer support resources, whether made up of freelance consultants or a full-time IT staff, can deal with typical technical problems. On the other hand, major troubles may occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support experts give you a convenient, fast, and budget-friendly way to supplement your regular help and to transfer useful information to improve your capability to resolve downstream issues in-house.
- Less Reliance on Freelance Consultants
For network support, smaller businesses commonly rely on independent freelance service providers. Although freelance consultants have smaller overhead than larger service organizations and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, network downtime and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your IT system stays available.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically begin with an information architecture implemented on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. Such poorly built environments require proper assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to handle critical business demands and ease future growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller businesses require guidance and technical training to navigate through an ever more complex maze of technology alternatives capable of accelerating business success and improving efficiency. They hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every consultant to every customer. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.