Immediate Remote Troubleshooting for Lexington-Fayette Networks
For organizations located in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's online support engineers offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor fixes manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that promote the maximum level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to link to your company's network without violating system security.
Progent's advanced technical support reporting system includes detailed documentation of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support provided to every client by every engineer. This history of trouble tickets and resolutions is stored as an easily accessible internal database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to vendors' internal support staff so Progent's remote service experts are able to come up with the best solutions quickly.
Online support services offered by Progent to businesses in Lexington-Fayette and anywhere in the state of Kentucky include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers offer computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can handle the most difficult problems associated with network planning, installation, management, compliance, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. CCIEs offer excellent value because their broad expertise permits them to solve problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via state-of-the-art on-line support technology to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity products by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly after a damaging breach. Security support services available from Progent include: comprehensive data security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight suite of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Lexington-Fayette Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk or improving your existing organization, identifying or enhancing Help Desk software products to meet the unique needs of your business, or adding occasional online personnel to reinforce your existing Call Center resources to deal with high-demand events like software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of veteran information technology experts provides your computer users in Lexington-Fayette or anywhere in the state of Kentucky immediate contact with a reliable technical support resource with extensive experience offering telephone-based support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of business success, and Progent's aim is to fix and not merely annotate IT issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Lexington-Fayette, or anywhere in the state of Kentucky, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your IT maintenance is proactive and automated. By detecting potential issues before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by multiple OS platforms.
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Lexington-Fayette or anywhere in the state of Kentucky, Progent's phone-based network support engineers can provide expert and economical IT support the instant your organization needs it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Lexington-Fayette organization deals with a regular independent consultant or maintains a full time IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle sudden system emergencies or especially complex integration problems.
Benefits of Progent's IT Support for Businesses in Lexington-Fayette
Progent's remote network troubleshooting services allow your Lexington-Fayette business to experience the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming increasingly available, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your local support resources
For most organizations in Lexington-Fayette or anywhere in Kentucky, nearby network service providers, whether represented by outside consultants or an internal IT staff, can solve typical network issues. On the other hand, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service technicians. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly way to augment your regular resources and to pass on useful information to increase your capability to resolve downstream issues locally.
- Less Reliance on Individual Service Providers
For IT support, smaller businesses often depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of backup help may require your business to wait for help during an emergency. As your company grows, system unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system stays up and running.
- Build a Solid Basis for Smooth Growth
Businesses often start with an IT architecture created on a modest budget. Lacking a scalable framework, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and expandability problems can impede the success of the organization. These badly built systems need proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle current business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of product options capable of accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is attempting to sell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of IT service, performing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Businesses who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.