Fast Online Technical Support for Lexington-Fayette Kentucky Networks
For organizations in Lexington-Fayette Kentucky, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and have access to the sophisticated tools necessary to solve the majority of network problems quickly. This reduces immediate costs since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where quick solutions somehow turn into big invoices. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the maximum degree of efficiency for remote technical support and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to communicate with your environment without compromising corporate security.
Progent's proven customer support database application includes detailed documentation for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help provided to every Progent client by every Progent engineer. This database of anomalies and resolutions is organized as a quickly exploitable proprietary database that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's remote consulting specialists can determine the best resolutions quickly.
Online support offered by Progent to businesses in Lexington-Fayette Kentucky include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can provide computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to help you company to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most challenging challenges associated with network planning, installation, management, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience allows them to resolve problems rapidly. In common cases, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your network using state-of-the-art remote support technology to perform fast, safe, and economical analysis and repair.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure products by offering services such as:
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to bolster the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; integrating firewalls; building safe mechanisms for remote and mobile communication; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide spectrum of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help analyzing problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting services include:
How Your Lexington-Fayette Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk team of experienced network experts provides your workers in Lexington-Fayette Kentucky quick assistance from a reliable network service resource with years of experience offering telephone-based consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's intent is to fix instead of just record network issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers online professional engineering support and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Lexington-Fayette Kentucky remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so your computer support is proactive rather than reactive. By spotting emerging problems before they evolve into crashes, automated monitoring can ward off stressful and expensive service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a variety of platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Lexington-Fayette Kentucky, Progent's phone-based network support engineers can provide expert and affordable system support the instant your company needs it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Lexington-Fayette organization has a regular independent support technician or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden network crises or particularly tough integration problems.
Details of Progent's Online Network Support for Lexington-Fayette Kentucky
Progent's online support, remote troubleshooting, network security consulting, and system administration services give companies in Lexington-Fayette Kentucky unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Lexington-Fayette Kentucky and is also ideal for customers in more remote regions that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for online service and imposes no monthly retainer for support services delivered during regular working hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services include system integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Help offered by the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Software Programming
MySQL Project Management and Software Design
Apple Macintosh Help
Amazon MWS Software Integration
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that fit the unique needs of your company.
- Sophisticated Remote Connectivity Software
Secure remote access permits Progent's service professionals to see exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite service call. Sophisticated online access software and expert technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Popular VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, refined support tools, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the front lines of IT support, executing a broad range of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.