Fast Online Help for Lexington-Fayette Networks
Fast Remote Technical Support for Lexington-Fayette SystemsFor companies located in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve most information system issues quickly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting experience is especially important for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you owe just for the services that you actually get. In contrast to many online service firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the highest level of efficiency for remote help and repair for IT systems of any size. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to interface to your system without violating network security.

Progent's advanced service reporting application includes comprehensive documentation for all support that Progent's customers have received. Progent's staff consultants have the benefit of the records of services provided to each Progent client by every engineer. This archive of issues and responses is organized as a conveniently searchable support database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting experts can arrive at the most efficient resolutions promptly.

Remote support services offered by Progent to companies in Lexington-Fayette and throughout the state of Kentucky include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the budget to create an internal Call Center but who want quick communication with an efficient Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your established organization, selecting or enhancing Help Desk Call Center software products to address the special demands of your business, or providing occasional phone support personnel to supplement your existing Call Center group to handle unusually busy situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in Lexington-Fayette or anywhere in the state of Kentucky instant communication with a reliable support resource with substantial experience delivering phone consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's intent is to solve instead of just report IT problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Lexington-Fayette, or anywhere in the state of Kentucky, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into network outages, system monitoring can avoid inconvenient and expensive service failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a variety of OS platforms.
How Your Lexington-Fayette Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Lexington-Fayette or anywhere in the state of Kentucky, Progent's online network support engineers can provide expert and cost-effective IT support the instant your business requires it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Lexington-Fayette office relies on a regular independent consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Lexington-Fayette
Progent's online network troubleshooting services allow your Lexington-Fayette organization to realize the advantages of timely, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Lexington-Fayette or anywhere in Kentucky, nearby network support providers, whether made up of independent consultants or an in-house maintenance staff, can solve typical network problems. However, major troubles sometimes strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call service experts offer a convenient, fast, and affordable way to supplement your regular resources and to pass on useful knowledge to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations often depend on individual freelance consultants. While freelance service people have less overhead than larger consulting firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, system downtime and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to insure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Companies often begin with an information architecture created on a modest budget. Without a scalable framework, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. These poorly built environments need proper assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture that can provide the solid foundation to meet critical business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complicated array of product options capable of accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.