Fast and Affordable Online Technical Support for Lexington-Fayette Kentucky Computer Systems
For organizations in Lexington-Fayette Kentucky, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to solve most network problems rapidly. This lowers direct expenses because solutions require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical online support firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that permit the maximum level of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your company's environment without compromising system security.
Progent's proven service reporting system maintains detailed documentation for all support that Progent's customers have been provided. Progent's team engineers have access to the history of assistance rendered to each Progent client by any Progent engineer. This database of issues and repairs is structured as an easily retrievable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft open up other extensive technical support databases and permit fast response from manufacturers' internal support staff so Progent's remote consulting experts are able to come up with the best solutions in the least time.
Remote services provided by Progent to businesses in Lexington-Fayette Kentucky include:
Certified MS Windows Experts
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to help your company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and certifies a person's technical skills at the expert level. Cisco CCIEs know how to deal with the most stubborn problems surrounding network planning, installation, management, protection, and repair. CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. CCIEs offer exceptional value since their broad expertise permits them to fix problems quickly. In many instances, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of sophisticated on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's Cisco-qualified CCIEs offer help for all of Cisco's market leading family of infrastructure products by offering consulting services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to recover quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive information security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile access; defending your email system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a wide array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Lexington-Fayette Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting support can assist you in establishing an effective new Call Center or revamping your current one, evaluating or modifying Help Desk Call Center software to address the special demands of your company, or providing occasional online personnel to supplement your existing Call Center team to deal with unusually busy situations such as software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Lexington-Fayette Kentucky rapid contact with an efficient technical support group with years of background delivering phone support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a major driver of business success, and Progent's intent is to fix and not simply report network problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team offers online advanced engineering expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Lexington-Fayette Kentucky remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting emerging problems before they grow into network outages, automated monitoring can ward off inconvenient and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by a variety of OS platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Lexington-Fayette Kentucky, Progent's phone-based network support specialists can provide professional and economical system help the moment your business needs it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.
Even if your Lexington-Fayette company relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with common network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or especially tough integration problems.
Details of Progent's Remote Computer Support for Lexington-Fayette Kentucky
Progent's phone help, remote troubleshooting, network security consulting, and network administration services offer companies in Lexington-Fayette Kentucky the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Lexington-Fayette Kentucky and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for online support and asks for no monthly subscription fee for services provided during regular business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from authorized professionals who have skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings include technology integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that align with the special needs of your business.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's support professionals to see exactly what your users see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive personal visit. Effective remote connectivity tools and expert engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For organizations with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained offices whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the front lines of IT support, executing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service records results in more efficient service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.