Fast and Affordable Remote Technical Support for Lexington-Fayette Computer Systems
For companies in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote support engineers offer excellent leverage because they possess the real-world background and have access to the advanced technology required to solve most network issues quickly. Efficient support reduces direct expenses since solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick fixes somehow end up as substantial bills. Progent's skill at handling problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven processes that ensure the maximum level of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's network remotely without compromising system security.
Progent's proven technical support reporting system includes thorough documentation for all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance provided to each customer by every consultant. This database of issues and resolutions is organized as an easily accessible proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional extensive technical databases and permit quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to arrive at the best resolutions promptly.
Remote technical services provided by Progent to businesses in Lexington-Fayette and anywhere in the state of Kentucky include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified online support professionals can deliver network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and validates a consultant's networking knowledge at the expert level. CCIEs know how to deal with the most difficult challenges associated with network planning, integration, administration, compliance, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional value because their broad expertise allows them to find solutions for problems quickly. In many instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your environment using sophisticated on-line support tools to provide efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity devices by providing consulting services such as:
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security solutions to bolster the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist your company to clean up quickly after a damaging penetration. Security support services offered by Progent cover thorough information security and compliance assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert online support services to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the budget to support an in-house Call Center but who need fast response from an effective Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Call Center or revamping your existing one, identifying or modifying Help Desk Call Center software products to address the special requirements of your company, or adding occasional online personnel to work with your in-house Help Desk team to handle unusually busy situations like software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of veteran information technology professionals gives your customers in Lexington-Fayette or anywhere in the state of Kentucky rapid communication with an effective support resource with substantial experience delivering phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a solid enabler of business success, and Progent's aim is to solve rather than simply document technical problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides remote professional consulting expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive and automated. By spotting potential issues before they cause full-scale emergencies, system monitoring can avoid inconvenient and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a mix of platforms.
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Lexington-Fayette or throughout the state of Kentucky, Progent's phone-based network support specialists can deliver effective and cost-effective IT help the moment your business needs it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Lexington-Fayette organization works with a regular freelance support technician or maintains a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to fix sudden network emergencies or especially complicated integration projects.
Features of Progent's Remote Network Services for Lexington-Fayette
Progent's phone help, Internet-based repair, system security expertise, and system management services give companies in Lexington-Fayette or throughout the state of Kentucky the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your office world class network support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Lexington-Fayette and is also ideal for customers in more remote areas of Kentucky that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone help and asks for no monthly subscription fee for services provided during regular working hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to authorized specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that fit the unique requirements of your business.
- State of the Art Remote Connectivity Tools
Secure remote connectivity permits Progent's support experts to see precisely what your users see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive personal service call. Cutting-edge online access tools and experienced engineers together enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for High Network Uptime
For businesses with vital applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT background, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.