Fast and Affordable Remote Support for Lexington-Fayette Kentucky Computer Networks
Fast Phone Help for Lexington-Fayette NetworksFor companies located in Lexington-Fayette Kentucky, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world experience and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions use up minimal billable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast solutions manage to turn into big bills. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven processes which ensure the highest level of efficiency for online consulting and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to link to your system without compromising system security.

Progent's proven customer support reporting system includes comprehensive documentation describing all support that Progent's clients have received. Progent's team engineers have access to the records of support delivered to every Progent client by every Progent consultant. This archive of trouble tickets and resolutions is stored as an easily retrievable proprietary database that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit quick response from vendors' in-house product engineers so Progent's online service specialists are able to come up with the best resolutions quickly.

Online technical support services provided by Progent to businesses in Lexington-Fayette Kentucky include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you have and that uses a separate network channel. A broad selection of devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Call Center software to address the special needs of your business, or adding temporary online staff to reinforce your in-house Help Desk resources during demanding scenarios such as software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center staff of seasoned network professionals gives your computer users in Lexington-Fayette Kentucky instant communication with a large technical support group with extensive experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a significant contributor to business performance, and Progent's policy is to resolve instead of just document network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. For more about Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Lexington-Fayette Kentucky online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to suit your environment so your computer support is proactive and automated. By spotting possible problems before they grow into network outages, automated monitoring can head off disruptive and costly network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a variety of platforms.
How Your Lexington-Fayette Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Lexington-Fayette Kentucky, Progent's online computer support specialists are ready to provide professional and cost-effective IT help the instant your company has to have it. More than two decades of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Lexington-Fayette organization relies on a regular freelance support technician or maintains an in-house IT staff that can handle ordinary computer issues, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to handle unexpected network crises or particularly challenging integration projects.

Details of Progent's Remote Network Support for Lexington-Fayette Kentucky
Progent's online help, remote repair, system security expertise, and network management services give businesses in Lexington-Fayette Kentucky unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the forefront of network support, executing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit minor problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to every customer. The discipline of documenting and organizing support activity allows more efficient service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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