For small and midsize businesses located in Lexington-Fayette Kentucky, Progent offers technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISSP-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers represent excellent value due to the fact that they have the practical experience and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where speedy. minor solutions somehow end up as big bills. Progent's skill at handling problems efficiently results in your company saving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes which permit the maximum degree of efficiency for online help and repair for small business information systems. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's online support team to communicate with your company's system remotely without violating network security.
Progent's advanced service reporting application stores thorough histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services delivered to every Progent customer by every consultant. This history of trouble tickets and resolutions is stored as an easily searchable internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other massive support databases and permit quick access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can find optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Lexington-Fayette Kentucky or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's online technical service experts have advanced credentials in a comprehensive array of disciplines. This broad scope of IT skills enables Progent's engineers to resolve almost any emergency that may take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help customers with multi-operating system environments, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to companies in Lexington-Fayette include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad range of computer technology such as network architecture, email solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older applications to current Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to handle the most complex challenges surrounding network infrastructure design, deployment, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise permits them to solve even the most intractable problems quickly. In many instances, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get timely assistance for severe network issues that are crippling worker efficiency but are beyond the experience of your regular IT service personnel. Progent's CCIE engineers can interface to your environment by means of advanced remote support technology in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Experts
Progent's Microsoft-expert online support engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a variety of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: in depth network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; building secure architectures for off-site and mobile communication; securing your email system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for contract projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Lexington-Fayette Kentucky Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who lack the money or time to create an internal Help Desk but who need quick communication with an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or enhancing your existing one, evaluating or customizing Call Center software to meet the special demands of your corporation, or adding occasional online staff to work with your existing Help Desk resources to deal with demanding situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned information technology professionals gives your workers in Lexington-Fayette Kentucky immediate contact with an effective support group with extensive experience providing telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to business performance, and Progent's intent is to fix and not merely document technical issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Excel. To read more on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the creative facets of Mac environments by offering remote help support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio/video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Lexington-Fayette Kentucky remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your IT support is proactive and automated. By detecting looming problems before they result in downtime, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on multiple OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State