For small companies located in Lexington-Fayette or anywhere in Kentucky, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services offer excellent leverage because they have the practical background and the sophisticated technology to resolve most network issues quickly. Efficient support lowers immediate costs since service calls require fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives.
Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick solutions somehow turn into major tabs. Progent's penchant for disposing of problems efficiently results in your company saving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed an arsenal of optimized tools and proven processes that permit the maximum degree of effectiveness for online consulting and troubleshooting for small company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to access your company's environment remotely without compromising network security.
Progent's highly evolved technical support database application maintains extensive records describing the support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support provided to each Progent customer by any consultant. This archive of problems and resolutions is stored as a readily retrievable proprietary database that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at the best resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Lexington-Fayette or anywhere in Kentucky or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive set of disciplines. This broad range of IT skills permits Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize business information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with mixed-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services Offered by Progent to companies in Lexington-Fayette and throughout the state of Kentucky include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of computer technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates an individual's technical skills at the expert level. CCIEs know how to resolve the most stubborn challenges occurring in network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to fix even the most difficult problems quickly. In many cases, less experienced consultants can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get timely support for serious network infrastructure problems that are crippling worker efficiency but are outside the scope of your ordinary IT support resources. Progent's Cisco CCIE support experts can connect to your environment via the latest remote support tools in order to provide quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server development,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online PC desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM and CISSP network security consultants can provide a range of system protection services to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recuperate quickly after a serious penetration. Security solutions available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies often request. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Lexington-Fayette Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center service options for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the budget to support an internal Call Center but who require fast communication with an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk software products to meet the unique needs of your company, or adding occasional online staff to supplement your in-house Help Desk Call Center resources during demanding events such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Lexington-Fayette or anywhere in the state of Kentucky quick communication with an effective support group with extensive background providing telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a significant contributor to company productivity, and Progent's aim is to solve and not simply record technical problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering support and training in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic facets of Apple Mac computing by delivering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or building an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your computer maintenance is proactive and automated. By anticipating potential issues before they cause crashes, remote monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.