For small companies located in Lexington-Fayette Kentucky, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online support services represent excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve the majority of network problems quickly. This lowers immediate expenses because service calls require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with scenarios where quick repairs manage to turn into large bills. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Online Support Tools
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for small business IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to access your system without breaching network security.
Progent's advanced service database system stores thorough records describing the support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support provided to each client by any consultant. This history of issues and responses is stored as a readily accessible support database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can determine optimal solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Lexington-Fayette Kentucky or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online support experts offer advanced credentials in an extensive set of disciplines. This broad range of technical skills allows Progent's consultants to tackle virtually any problem likely to occur in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To provide assistance to companies with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to small businesses in Lexington-Fayette include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and migration from older systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies a person's networking skills at the master level. Cisco CCIEs can resolve even the most complex challenges encountered in network infrastructure planning, integration, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value because their depth of experience permits them to solve the most difficult problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few service providers make CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can receive urgent assistance for complex network issues that are lowering worker productivity but are beyond the scope of your regular IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via the latest on-line support tools to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recuperate quickly after a damaging breach. Security services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting experts for special projects that small businesses often request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Lexington-Fayette Kentucky Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or improving your current organization, selecting or modifying Help Desk application software to address the special demands of your company, or adding occasional online personnel to work with your internal Call Center resources during unusually busy events like software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center team of veteran network professionals offers your clients in Lexington-Fayette Kentucky immediate contact with a large technical support group with extensive experience providing telephone-based help and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a crucial contributor to company efficiency, and Progent's intent is to solve instead of simply record network issues.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers remote advanced engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as CRM, Project, Office Word, and Microsoft Excel. To find out more concerning Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative elements of Macintosh computing by delivering remote help support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Lexington-Fayette Kentucky online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating looming problems before they cause downtime, remote monitoring can avoid stressful and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State