For small companies located in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent excellent value because they are equipped with the real-world experience and the sophisticated tools to solve most information system problems quickly. This reduces immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate situations where quick repairs manage to end up as large tabs. Progent's penchant for handling problems quickly results in your company conserving money.
Progent's Online Support Technologies
Over the years, Progent has developed an array of customized tools and proven processes that promote the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company computer networks. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your system without compromising corporate security.
Progent's sophisticated technical support reporting application keeps thorough records describing the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of support delivered to every Progent client by every Progent engineer. This database of anomalies and fixes is organized as a conveniently retrievable internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service experts can arrive at the best resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Lexington-Fayette or anywhere in Kentucky or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's remote technical support engineers possess credentials in an extensive array of products and technologies. This breadth of technical skills enables Progent's consultants to manage virtually any problem that may crop up in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support businesses with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote services available from Progent to clients in Lexington-Fayette and throughout the state of Kentucky include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of information technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and certifies an individual's technical skills at the expert level. CCIEs know how to handle the most stubborn challenges associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an excellent value because their broad expertise permits them to resolve the most complex problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few support organizations make CCIEs available to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can get immediate support for severe network issues that are hurting business productivity but are beyond the scope of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment using advanced remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-premier online support professionals can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online PC desktop services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recover rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies often need. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Lexington-Fayette Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for smaller companies who don't have the budget to create an internal Call Center but who want fast communication with an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or improving your existing one, evaluating or customizing Call Center software to address the unique demands of your business, or providing temporary phone support personnel to supplement your in-house Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology professionals offers your computer users in Lexington-Fayette or anywhere in the state of Kentucky instant contact with an effective technical support resource with substantial background offering telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a major driver of business efficiency, and Progent's goal is to resolve instead of simply record IT issues.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, Office Project, Office Word, and MS Excel. For more information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the creative elements of Macintosh computing by offering remote help support and training in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Lexington-Fayette, or anywhere in the state of Kentucky, remote network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your network support is proactive and automated. By anticipating potential trouble spots before they evolve into downtime, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support multiple platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.