For small companies located in Lexington-Fayette Kentucky, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online support services represent excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve the majority of network problems quickly. This lowers immediate expenses because service calls require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with scenarios where quick repairs manage to turn into large bills. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Online Support Tools
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for small business IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to access your system without breaching network security.
Progent's advanced service database system stores thorough records describing the support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support provided to each client by any consultant. This history of issues and responses is stored as a readily accessible support database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can determine optimal solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Lexington-Fayette Kentucky or to learn additional information about Progent's online support programs, contact Progent at
Online Network Support Services Provided by Progent
Progent's online support experts offer advanced credentials in an extensive set of disciplines. This broad range of technical skills allows Progent's consultants to tackle virtually any problem likely to occur in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To provide assistance to companies with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to small businesses in Lexington-Fayette include:
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Progent in addition can deliver a full range of remote PC desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or improving your current organization, selecting or modifying Help Desk application software to address the special demands of your company, or adding occasional online personnel to work with your internal Call Center resources during unusually busy events like software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center team of veteran network professionals offers your clients in Lexington-Fayette Kentucky immediate contact with a large technical support group with extensive experience providing telephone-based help and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a crucial contributor to company efficiency, and Progent's intent is to solve instead of simply record network issues.
Progent's Mac professionals can nurture the creative elements of Macintosh computing by delivering remote help support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Lexington-Fayette Kentucky online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating looming problems before they cause downtime, remote monitoring can avoid stressful and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate multiple operating systems.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
City | Address | Phone | Link |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |