For small businesses in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's remote support services represent excellent value because they are equipped with the practical experience and the advanced tools to resolve the majority of network issues quickly. This lowers direct expenses since service calls require a smaller number of billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor fixes somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly results in your business saving money.
Progent's Online Service Technologies
Over the years, Progent has developed an arsenal of customized tools and field-proven processes that permit the maximum degree of efficiency for remote engineering help and troubleshooting for small business IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to communicate with your company's environment remotely without compromising network security.
Progent's advanced customer support database application stores thorough records of the support that Progent's customers have received. Progent's team consultants have the benefit of the history of assistance delivered to each client by any consultant. This history of problems and repairs is organized as a quickly exploitable internal database that allows Progent's online technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to find the best solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Lexington-Fayette or anywhere in Kentucky or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive set of disciplines. This breadth of technical skills enables Progent's consultants to handle almost any emergency likely to occur in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To help customers with mixed-OS networks, Progent also offers the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to small businesses in Lexington-Fayette and anywhere in the state of Kentucky include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of information technology including system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and certifies an individual's networking skills at the master level. Cisco CCIEs know how to resolve the most stubborn issues associated with network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an exceptional value since their deep expertise permits them to fix even the most complex problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get timely support for severe network infrastructure problems that are lowering worker productivity but are not within the scope of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your network using advanced remote support technology in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-certified online support professionals can deliver network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and configuration,
Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM and CISSP network security engineers offer a variety of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help you to recover quickly following a serious penetration. Security support services available from Progent include: thorough security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; designing safe techniques for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract projects that small companies frequently need. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Lexington-Fayette Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are intended for smaller companies who don't have the resources to support an internal Call Center but who require fast communication with a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting support can support you in creating an effective new Help Desk or improving your existing one, identifying or enhancing Help Desk application software to meet the particular requirements of your company, or providing temporary online staff to reinforce your existing Help Desk Call Center group to deal with high-demand situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network consultants provides your clients in Lexington-Fayette or anywhere in the state of Kentucky instant contact with a dependable technical support resource with substantial experience providing phone help and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a crucial contributor to business efficiency, and Progent's policy is to solve instead of just document IT problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Word, and Excel. To find out more information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the imaginative aspect of Apple Mac computing by delivering remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Lexington-Fayette, or anywhere in the state of Kentucky, remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your computer support is proactive and automated. By spotting possible issues before they evolve into network outages, remote monitoring can ward off disruptive and expensive network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that support a combination of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.