For small companies in Lexington-Fayette Kentucky, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage because they have the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This lowers direct costs because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in incidental expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where fast repairs manage to end up as big bills. Progent's penchant for disposing of problems efficiently translates into your company conserving money.
Progent's Online Support Tools
Over time, Progent has developed a collection of optimized technologies and proven methodologies which allow the highest degree of efficiency for online consulting and repair for small company information systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your system remotely without violating corporate security.
Progent's powerful customer support reporting application includes thorough documentation of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance rendered to every customer by every Progent consultant. This database of trouble tickets and repairs is structured as a conveniently accessible internal database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting experts can determine the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Lexington-Fayette Kentucky or to find out more about Progent's phone support programs, contact Progent at
Remote Technical Services Offered Progent
Progent's phone-based consulting experts offer credentials in an extensive set of technologies. This wide range of IT skills allows Progent's engineers to handle almost any problem likely to crop up in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services available from Progent to customers in Lexington-Fayette include:
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for analyzing problems within UNIX/Linux systems based on popular variants of UNIX including:
Progent in addition can deliver a full array of remote desktop support services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your established organization, selecting or customizing Call Center software to meet the special needs of your company, or providing temporary online staff to supplement your in-house Help Desk team to deal with unusually busy scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology experts offers your workers in Lexington-Fayette Kentucky quick contact with a reliable technical support group with substantial background delivering phone consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a solid driver of business success, and Progent's goal is to fix and not merely report IT issues.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac computing by offering remote help support and training in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Lexington-Fayette Kentucky remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By detecting looming issues before they grow into network outages, system monitoring can minimize stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a mix of OS platforms.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
City | Address | Phone | Link |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |