For small and midsize businesses located in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides help for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services offer excellent value due to the fact that they have the practical experience and the sophisticated tools to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves even more with incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as major tabs. Progent's penchant for disposing of problems efficiently results in your business saving money.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of optimized technologies and field-proven processes which permit the maximum degree of efficiency for remote consulting and repair for small and midsize business computer systems. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to interface to your computer system remotely without violating network security.
Progent's highly evolved technical support database application stores detailed histories describing all support that Progent's customers have received. Progent's authorized engineers have access to the details of services rendered to every Progent customer by any Progent engineer. This history of issues and resolutions is stored as an easily exploitable internal knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Lexington-Fayette or anywhere in Kentucky or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote technical support experts have credentials in an extensive set of disciplines. This breadth of IT skills allows Progent's consultants to manage virtually any problem likely to take place in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with multi-operating system environments, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to companies in Lexington-Fayette and throughout the state of Kentucky include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older applications to current MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs know how to resolve the most complex issues occurring in network design, deployment, administration, security, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value because their depth of expertise enables them to find solutions for the most intractable problems quickly. In common instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to assist small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get urgent help for serious network problems that are lowering worker productivity but are not within the experience of your local IT maintenance group or consultant. Progent's CCIE consultants can interface to your computer system by means of the latest on-line troubleshooting technology in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP security consultants can provide a variety of security services that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to recover rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; defending your email system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Lexington-Fayette Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for small companies who don't have the resources to support an in-house Help Desk Call Center but who want quick communication with an efficient Call Center with professional phone support plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent addition to your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve the most difficult network challenges, or be ready in those situations when your other resources are swamped.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk or improving your current organization, identifying or customizing Help Desk software to address the particular needs of your business, or adding temporary online personnel to supplement your existing Help Desk team to handle unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of veteran network consultants offers your computer users in Lexington-Fayette or anywhere in the state of Kentucky fast communication with a large technical support group with extensive background delivering telephone-based consulting and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a key driver of company productivity, and Progent's aim is to resolve and not just document IT problems.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To find out more information on Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the artistic facets of Mac systems by delivering phone-based help services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Lexington-Fayette, or anywhere in the state of Kentucky, online network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing possible problems before they grow into downtime, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a mix of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.