For small and midsize businesses in Lexington-Fayette or anywhere in Kentucky, Progent provides technical support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system issues rapidly. This lowers direct costs because service calls take up fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where fast fixes manage to turn into big invoices. Progent's penchant for dealing with problems efficiently translates into your business saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of customized tools and proven methodologies which ensure the highest level of efficiency for online help and troubleshooting for small company IT networks. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your company's computer system without compromising network security.
Progent's highly evolved service reporting system stores comprehensive documentation describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of services rendered to each Progent customer by every Progent consultant. This database of issues and responses is stored as an easily accessible proprietary knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other extensive support databases and allow fast access to manufacturers' internal support staff with the result that Progent's online service experts can arrive at the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Lexington-Fayette or anywhere in Kentucky or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote network support professionals offer credentials in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's engineers to manage virtually any crisis that may crop up in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help clients with mixed-platform environments, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to customers in Lexington-Fayette and throughout the state of Kentucky include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking consultants, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can resolve even the most intractable issues associated with network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to fix the most intractable problems quickly. In many instances, less seasoned engineers can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few support firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so your company can get urgent support for complex network issues that are hurting business productivity but are outside the scope of your ordinary network support resources. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art remote troubleshooting tools in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-qualified online service professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2013 development,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online desktop services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Qualified Network Security Experts
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate quickly following a serious breach. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Lexington-Fayette Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for small businesses who don't have the budget to create an in-house Help Desk but who require quick access to a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and operates as a transparent extension of your established Help Desk resources. Progent's Virtual Help Desk can operate as an escalation alternative to handle the most difficult technical challenges, or be ready in overflow situations when your other service providers are swamped.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or improving your established organization, identifying or modifying Help Desk Call Center application software to handle the particular demands of your corporation, or providing occasional online staff to supplement your internal Help Desk Call Center team to handle demanding scenarios such as software migrations, mass updates, or installing new applications.
Progent's Help Desk staff of experienced network consultants provides your computer users in Lexington-Fayette or anywhere in the state of Kentucky quick access to a large support resource with substantial experience offering telephone-based help and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a crucial contributor to company productivity, and Progent's target is to resolve and not just annotate IT problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To find out more information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can promote the artistic aspect of Macintosh environments by providing phone-based help support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Lexington-Fayette, or anywhere in the state of Kentucky, online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause crashes, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a mix of operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.