Fast and Affordable Remote Help for Lexington-Fayette Information Networks
For businesses located in Lexington-Fayette or anywhere in Kentucky, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. This reduces immediate costs because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in incidental costs by reducing or avoiding network outages and related costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor fixes manage to turn into big bills. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes which allow the maximum degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's environment without violating corporate security.
Progent's proven service database system keeps comprehensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to each Progent customer by every consultant. This database of issues and fixes is structured as a conveniently accessible support database that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' internal support staff so Progent's remote service experts can find the most efficient resolutions promptly.
Online technical services provided by Progent to businesses in Lexington-Fayette and throughout the state of Kentucky include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support experts offer computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and certifies an individual's technical knowledge at the expert level. CCIEs can handle the most difficult problems associated with network infrastructure design, deployment, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to solve problems quickly. In common instances, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using advanced remote troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of networking appliances by providing consulting services such as:
CISM and CISSP Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your company to recover rapidly after a serious breach. Security support services available from Progent include: thorough information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a broad array of computer technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help analyzing problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Lexington-Fayette Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk software to meet the unique needs of your company, or adding occasional phone support staff to reinforce your existing Call Center group to deal with demanding situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network consultants provides your customers in Lexington-Fayette or anywhere in the state of Kentucky instant contact with a reliable network service group with substantial background providing phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a significant contributor to business success, and Progent's policy is to fix instead of merely annotate network problems.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers remote professional consulting support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Lexington-Fayette, or anywhere in the state of Kentucky, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they result in network outages, system monitoring can head off stressful and costly service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a variety of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Lexington-Fayette or throughout the state of Kentucky, Progent's phone-based computer support specialists are ready to deliver professional and economical IT help the moment your organization requires it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix computer problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Lexington-Fayette business has a local independent support technician or employs a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to solve sudden network emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Businesses in Lexington-Fayette
Progent's online support services allow your Lexington-Fayette business to realize the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added business value by being more available, efficient, and secure. Advantages to your business include:
- Convenient remote extension of your on-site support resources
With most companies in Lexington-Fayette and throughout Kentucky, local computer support providers, whether consisting of independent consultants or a full-time IT staff, can deal with typical technical issues. However, major troubles may spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to supplement your regular resources and to transfer valuable information to increase your ability to handle future problems in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller offices often rely on independent freelance service providers. While independent consultants have smaller internal costs than big consulting firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your network is always up and running.
- Create a Scalable Foundation for Smooth Growth
Businesses often start with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such poorly designed systems require careful assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet current business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller companies require advice and technical training to negotiate an increasingly complicated array of product alternatives capable of promoting business success and improving productivity. Businesses do not need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each client. The discipline of documenting and archiving service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.