Immediate Online Technical Support for Lexington-Fayette Networks
Immediate Phone Support for Lexington-Fayette SystemsFor businesses located in Lexington-Fayette or anywhere in the state of Kentucky, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting experience is particularly important for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to typical online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which promote the maximum degree of effectiveness for online help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to connect to your network without violating system security.

Progent's powerful service reporting system keeps comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support rendered to every Progent customer by any Progent engineer. This history of trouble tickets and responses is stored as an easily accessible support database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft open up other massive support databases and permit priority response from manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions in the least time.

Online services provided by Progent to customers in Lexington-Fayette and throughout the state of Kentucky include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the resources to create an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless supplement to your existing Help Desk organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve the most difficult technical challenges, or be available in overflow circumstances when your regular service providers are overwhelmed.

    Progent's Call Center staff of seasoned network consultants offers your workers in Lexington-Fayette or anywhere in the state of Kentucky fast assistance from a dependable technical support group with substantial background providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a major enabler of business efficiency, and Progent's intent is to resolve instead of just annotate IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Lexington-Fayette, or anywhere in the state of Kentucky, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By anticipating possible problems before they cause network outages, system monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on multiple platforms.
How Your Lexington-Fayette Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Lexington-Fayette or anywhere in the state of Kentucky, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT help the instant your company requires it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to repair network problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Lexington-Fayette office works with a regular independent consultant or employs an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Services for Lexington-Fayette
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services give businesses in Lexington-Fayette or anywhere in the state of Kentucky the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's experts can deliver your company world class IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Range of Servers
    Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to each client. The practice of documenting and organizing support records results in more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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