Fast and Affordable Online Troubleshooting for Lexington-Fayette IT Networks
Fast Phone Help for Lexington-Fayette SystemsFor organizations in Lexington-Fayette or anywhere in Kentucky, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve most network issues rapidly. This reduces immediate costs because service calls use up minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven methodologies that promote the highest degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your environment without compromising network security.

Progent's sophisticated customer support reporting application includes detailed documentation for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services provided to each customer by every engineer. This archive of problems and repairs is stored as an easily accessible proprietary database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other massive technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote service specialists can arrive at the most efficient resolutions in the least time.

Online technical support services offered by Progent to businesses in Lexington-Fayette and throughout the state of Kentucky include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your established one, identifying or enhancing Call Center application software to handle the particular requirements of your corporation, or providing temporary phone support personnel to supplement your existing Call Center group during high-demand events like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology experts offers your customers in Lexington-Fayette or anywhere in the state of Kentucky quick assistance from an effective technical support group with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a major enabler of business productivity, and Progent's policy is to solve and not simply document IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team offers remote professional engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your IT support is proactive and automated. By anticipating potential trouble spots before they result in network outages, system monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a variety of operating systems.
How Your Lexington-Fayette Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Lexington-Fayette or anywhere in the state of Kentucky, Progent's online network support engineers can deliver professional and affordable IT support the instant your company needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Lexington-Fayette organization has a local independent support technician or maintains a full time organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address sudden system crises or particularly complicated integration problems.

Details of Progent's Remote Network Support for Lexington-Fayette
Progent's phone support, remote repair, system security consulting, and network administration services offer businesses in Lexington-Fayette or anywhere in the state of Kentucky unparalleled leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.