Immediate Remote Support for Lexington-Fayette Kentucky Computer Systems
Immediate Online Support for Lexington-Fayette SystemsFor organizations in Lexington-Fayette Kentucky, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. This reduces immediate costs because service calls use up minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick fixes manage to end up as substantial bills. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies that allow the highest level of efficiency for online help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to connect to your company's system remotely without violating system security.

Progent's powerful technical support database system keeps extensive histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services provided to every customer by every Progent consultant. This history of trouble tickets and resolutions is structured as a readily retrievable internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft open up additional vast support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.

Online support offered by Progent to customers in Lexington-Fayette Kentucky include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of seasoned network experts gives your workers in Lexington-Fayette Kentucky rapid access to a dependable technical support resource with extensive background providing telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's aim is to fix and not merely annotate technical problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Lexington-Fayette Kentucky remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into crashes, proactive monitoring can head off stressful and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on a mix of platforms.
How Your Lexington-Fayette Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Lexington-Fayette Kentucky, Progent's online network support specialists are ready to provide professional and affordable system support whenever your organization has to have it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Lexington-Fayette company deals with a regular independent consultant or maintains a full time organization that can deal with common computer problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to address sudden network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Lexington-Fayette Kentucky
Progent's online IT consulting services allow your Lexington-Fayette business to enjoy the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most businesses in Lexington-Fayette Kentucky, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, serious problems sometimes spring up when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual support people. In these instances, Progent's online service specialists offer an easy, quick, and budget-friendly way to supplement your local help and to convey useful knowledge to improve your capability to handle future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. While independent consultants carry less internal costs than big support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your company expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network remains available.

  • Build a Solid Basis for Seamless Growth
    Businesses often start with an IT architecture created on a shoestring budget. Without a strong framework, band-aid repairs often get piled onto a weak foundation. As a company grows, reliability and scalability problems can impede the success of the organization. Such poorly built systems require proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to provide the stable foundation to meet current business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices require advice and technical education to negotiate an ever more complicated array of technology alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a network engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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