Fast and Affordable Online Technical Support for Lexington-Fayette Kentucky Networks
For businesses in Lexington-Fayette Kentucky, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology required to solve most information system issues quickly. Efficient support reduces immediate costs since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs somehow end up as big tabs. Progent's skill at disposing of problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and proven processes which ensure the maximum level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to access your computer system without breaching network security.
Progent's advanced customer support reporting system includes extensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services provided to every customer by any engineer. This archive of problems and resolutions is structured as a readily accessible support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the most efficient solutions promptly.
Online services available from Progent to clients in Lexington-Fayette Kentucky include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most difficult challenges encountered in network design, deployment, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value because their broad expertise enables them to fix problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system via sophisticated on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of connectivity devices by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover quickly following a damaging breach. Security consulting services available from Progent include: thorough data security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile access; defending your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide array of computer technologies such as system architecture, email systems, system and operational security, plus UNIX and Windows integration. For server economization and easy administration in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can support you in building an effective new Call Center or improving your existing organization, selecting or enhancing Help Desk application software to address the particular demands of your company, or providing temporary phone support staff to reinforce your internal Help Desk group during demanding events like software transitions, mass updates, or installing new applications.
Progent's Help Desk team of seasoned information technology professionals offers your computer users in Lexington-Fayette Kentucky immediate contact with a dependable technical support group with extensive experience offering phone support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's goal is to fix rather than just annotate technical problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Lexington-Fayette Kentucky remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your IT maintenance is proactive rather than reactive. By spotting possible problems before they grow into crashes, system monitoring can avoid stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by a variety of platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Lexington-Fayette Kentucky, Progent's online computer support engineers are ready to provide effective and cost-effective system help the instant your business requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Lexington-Fayette company works with a local freelance support technician or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Companies in Lexington-Fayette Kentucky
Progent's remote network troubleshooting services enable your Lexington-Fayette business to have the advantages of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming more available, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
With most organizations in Lexington-Fayette Kentucky, nearby computer service providers, whether made up of freelance consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, major troubles can strike when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's online support specialists give you an easy, quick, and economical solution to supplement your regular help and to pass on useful knowledge to improve your ability to deal with downstream problems in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller organizations often rely on individual freelance consultants. While freelance consultants have smaller internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your network expands, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network stays available.
- Create a Scalable Basis for Smooth Growth
Companies often begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed environments require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology options capable of promoting business success and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to each customer. The discipline of detailing and archiving support records allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.