Fast and Affordable Online Technical Support for Lexington-Fayette Kentucky Networks
Fast Remote Support for Lexington-Fayette SystemsFor businesses in Lexington-Fayette Kentucky, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology required to solve most information system issues quickly. Efficient support reduces immediate costs since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs somehow end up as big tabs. Progent's skill at disposing of problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and proven processes which ensure the maximum level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to access your computer system without breaching network security.

Progent's advanced customer support reporting system includes extensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services provided to every customer by any engineer. This archive of problems and resolutions is structured as a readily accessible support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the most efficient solutions promptly.

Online services available from Progent to clients in Lexington-Fayette Kentucky include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting expertise can support you in building an effective new Call Center or improving your existing organization, selecting or enhancing Help Desk application software to address the particular demands of your company, or providing temporary phone support staff to reinforce your internal Help Desk group during demanding events like software transitions, mass updates, or installing new applications.

    Progent's Help Desk team of seasoned information technology professionals offers your computer users in Lexington-Fayette Kentucky immediate contact with a dependable technical support group with extensive experience offering phone support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's goal is to fix rather than just annotate technical problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Lexington-Fayette Kentucky remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your IT maintenance is proactive rather than reactive. By spotting possible problems before they grow into crashes, system monitoring can avoid stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by a variety of platforms.
How Your Lexington-Fayette Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Lexington-Fayette Kentucky, Progent's online computer support engineers are ready to provide effective and cost-effective system help the instant your business requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Lexington-Fayette company works with a local freelance support technician or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Lexington-Fayette Kentucky
Progent's remote network troubleshooting services enable your Lexington-Fayette business to have the advantages of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming more available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most organizations in Lexington-Fayette Kentucky, nearby computer service providers, whether made up of freelance consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, major troubles can strike when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's online support specialists give you an easy, quick, and economical solution to supplement your regular help and to pass on useful knowledge to improve your ability to deal with downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on individual freelance consultants. While freelance consultants have smaller internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your network expands, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed environments require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology options capable of promoting business success and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



An index of content::

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    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information.

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  • SCCM 2012 Mobile Device Management Integration
    SCCM 2012 Device Management Support and Setup

    Progent's Microsoft-certified consultants can help your business to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from an older device and application management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your evolving business requirements. In addition, Progent can help you to build an infrastructure that takes full advantage of SCCM 2012 by delivering expertise with associated Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and IIS.


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