Immediate Remote Support for Lexington-Fayette Kentucky IT Networks
For organizations in Lexington-Fayette Kentucky, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged just for the support that you receive. In contrast to typical online service firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick repairs manage to end up as substantial tabs. Progent's skill at dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-proven methodologies that permit the highest level of efficiency for remote help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to access your environment without violating system security.
Progent's advanced customer support database application includes comprehensive documentation of all support that Progent's clients have been provided. Progent's team engineers have access to the records of all help provided to each Progent client by any Progent consultant. This database of issues and fixes is stored as a quickly accessible internal database that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available additional vast support databases and allow quick access to manufacturers' internal engineering staff so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.
Online services provided by Progent to customers in Lexington-Fayette Kentucky include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help you company to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the master level. CCIEs know how to handle even the most stubborn challenges surrounding network infrastructure planning, integration, administration, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying program patches. CCIEs provide exceptional value since their broad experience enables them to resolve problems quickly. In common instances, less experienced consultants can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using sophisticated on-line support technology in order to provide fast, secure, and economical analysis and remediation.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of networking products by providing consulting services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to clean up rapidly following a serious breach. Security consulting services available from Progent include: comprehensive information security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; setting up firewalls; building safe architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in environments that include Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight series of network monitoring and management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your Lexington-Fayette Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of veteran network consultants provides your workers in Lexington-Fayette Kentucky rapid assistance from a large support resource with years of experience offering telephone-based consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a major driver of business efficiency, and Progent's goal is to resolve rather than simply report IT issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply remote professional engineering expertise and training in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Lexington-Fayette Kentucky remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your network maintenance is proactive and automated. By anticipating potential trouble spots before they result in downtime, system monitoring can ward off disruptive and costly service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a combination of operating systems.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Lexington-Fayette Kentucky, Progent's online network support specialists can deliver expert and economical system support the moment your business requires it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.
Even if your Lexington-Fayette organization works with a local independent support technician or employs an in-house organization that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected system emergencies or particularly challenging integration problems.
Details of Progent's Remote Network Support for Lexington-Fayette Kentucky
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services give companies in Lexington-Fayette Kentucky unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Lexington-Fayette Kentucky and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone support and imposes no ongoing subscription fee for services provided during regular working hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from on-staff specialists with skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings include technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Management and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Programming
By offering a full service centralized source for network generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that match the special needs of your business.
- Sophisticated Online Connectivity Tools
Protected remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to find quick fixes to issues that might otherwise require a costly onsite visit. Sophisticated online connectivity tools and expert engineers combine to enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for High Network Availability
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-constrained offices whose workers need instant recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.