Immediate Remote Troubleshooting for Lexington-Fayette Networks
For organizations located in Lexington-Fayette or anywhere in Kentucky, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools needed to solve most network problems quickly. Efficient support lowers immediate expenses since solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting experience is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick repairs somehow turn into big invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies which allow the highest degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your computer system remotely without compromising system security.
Progent's advanced customer support database system maintains thorough records of the support that Progent's clients have received. Progent's authorized service personnel have access to the records of all help provided to every Progent customer by every Progent engineer. This archive of issues and solutions is stored as a quickly exploitable proprietary database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to come up with the best resolutions promptly.
Remote services available from Progent to businesses in Lexington-Fayette and anywhere in the state of Kentucky include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the master level. CCIEs know how to handle even the most stubborn issues occurring in network design, installation, management, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to fix problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system by means of advanced on-line troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking devices. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points deployment support, Cisco wireless controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to clean up rapidly following a serious penetration. Security services offered by Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of information technologies including network architecture, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that combine Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Lexington-Fayette Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the resources to build and maintain an internal Help Desk Call Center but who need fast communication with a dependable Call Center with proficient phone support as well as the expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless supplement to your existing Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult computer system challenges, or be ready in hectic circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk staff of veteran information technology professionals gives your customers in Lexington-Fayette or anywhere in the state of Kentucky rapid communication with a dependable technical support group with substantial background offering telephone-based consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to business success, and Progent's intent is to solve rather than simply track IT issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers remote professional engineering support and education in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive and automated. By anticipating potential issues before they expand into downtime, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Lexington-Fayette or throughout the state of Kentucky, Progent's online computer support specialists can provide professional and cost-effective IT help the instant your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Lexington-Fayette business works with a regular independent support technician or employs a full time IT staff that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden network emergencies or especially complicated integration projects.
Features of Progent's Remote Computer Support for Lexington-Fayette
Progent's online help, remote repair, system security expertise, and network administration services offer offices in Lexington-Fayette or throughout the state of Kentucky unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Lexington-Fayette and is also ideal for networks in more remote regions of Kentucky that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and asks for no monthly retainer for support services delivered during regular working hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange Server consulting, system security planning, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting support for critical business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Development
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that fit the specific requirements of your company.
- State of the Art Online Access Tools
Secure online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce fast fixes to problems that could otherwise require a costly onsite visit. State-of-the-art online connectivity software and experienced engineers combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every staff member to every customer. The discipline of detailing and archiving service activity allows more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.