Fast Online Help for Lexington-Fayette IT Networks
For companies located in Lexington-Fayette or anywhere in the state of Kentucky, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools required to solve most information system problems rapidly. This reduces immediate costs since solutions use up fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where quick fixes somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-proven methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your system without violating network security.
Progent's powerful technical support reporting application maintains thorough documentation for all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to every customer by any Progent engineer. This history of trouble tickets and fixes is structured as a conveniently searchable support knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions quickly.
Online support provided by Progent to businesses in Lexington-Fayette and anywhere in the state of Kentucky include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server application development, SharePoint 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn problems encountered in network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional value because their deep experience permits them to fix problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system by means of state-of-the-art on-line troubleshooting tools to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure products by offering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your business to recover quickly after a damaging penetration. Security consulting services available from Progent cover in depth information security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; building safe architectures for remote and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a broad range of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Lexington-Fayette Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the budget to support an in-house Call Center but who want fast response from a dependable Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for larger companies and acts as a seamless addition to your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve complex technical problems, or be ready in hectic circumstances when your ordinary resources are swamped.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Lexington-Fayette or anywhere in the state of Kentucky rapid communication with a reliable support group with substantial experience delivering phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's aim is to fix and not merely track network issues.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team offers online advanced consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid stressful and expensive service crises. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a combination of operating systems.
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Lexington-Fayette or anywhere in the state of Kentucky, Progent's phone-based network support specialists can deliver effective and cost-effective system support whenever your business needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair IT problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Lexington-Fayette office relies on a regular independent consultant or employs a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to fix unexpected system emergencies or particularly complex integration problems.
Benefits of Progent's IT Support for Companies in Lexington-Fayette
Progent's remote network troubleshooting services allow your Lexington-Fayette organization to enjoy the advantages of on-call, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
With most businesses in Lexington-Fayette or anywhere in Kentucky, nearby network support resources, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of technical problems. However, major troubles may spring up when local resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual support personnel. In these cases, Progent's online support specialists provide a convenient, quick, and economical solution to augment your local resources and to pass on valuable knowledge to increase your capability to handle future problems locally.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent consultants have less internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system remains up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These poorly built systems require careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the solid foundation to meet vital business demands and facilitate future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices need advice and technical training to navigate through an increasingly complicated maze of product options available for promoting business growth and enhancing productivity. Businesses hardly need a computer consultant who is trying to sell a certain vendor's technology. IT support and product selling can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be tempted to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by every staff member to every customer. The practice of documenting and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.