Fast and Affordable Online Troubleshooting for Lexington-Fayette IT Networks
For organizations in Lexington-Fayette or anywhere in Kentucky, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve most network issues rapidly. This reduces immediate costs because service calls use up minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven methodologies that promote the highest degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your environment without compromising network security.
Progent's sophisticated customer support reporting application includes detailed documentation for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services provided to each customer by every engineer. This archive of problems and repairs is stored as an easily accessible proprietary database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other massive technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote service specialists can arrive at the most efficient resolutions in the least time.
Online technical support services offered by Progent to businesses in Lexington-Fayette and throughout the state of Kentucky include:
Authorized Windows Experts
Progent's Microsoft-premier remote service engineers can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help you company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and validates a person's networking knowledge at the expert level. CCIEs know how to resolve even the most challenging challenges surrounding network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their deep experience allows them to solve problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of advanced on-line support tools in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of networking devices. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points planning and integration services, Cisco wireless controllers support Services, Cisco VPN Integration assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate rapidly after a damaging penetration. Security services offered by Progent cover comprehensive network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of computer technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote help diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Mac OS X
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Lexington-Fayette Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your established one, identifying or enhancing Call Center application software to handle the particular requirements of your corporation, or providing temporary phone support personnel to supplement your existing Call Center group during high-demand events like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts offers your customers in Lexington-Fayette or anywhere in the state of Kentucky quick assistance from an effective technical support group with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a major enabler of business productivity, and Progent's policy is to solve and not simply document IT problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team offers remote professional engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Lexington-Fayette, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your IT support is proactive and automated. By anticipating potential trouble spots before they result in network outages, system monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a variety of operating systems.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Lexington-Fayette or anywhere in the state of Kentucky, Progent's online network support engineers can deliver professional and affordable IT support the instant your company needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Lexington-Fayette organization has a local independent support technician or maintains a full time organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address sudden system crises or particularly complicated integration problems.
Details of Progent's Remote Network Support for Lexington-Fayette
Progent's phone support, remote repair, system security consulting, and network administration services offer businesses in Lexington-Fayette or anywhere in the state of Kentucky unparalleled leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Lexington-Fayette and is also ideal for customers in geographic regions of Kentucky that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for online support and imposes no periodic subscription fee for support services provided during regular business hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to authorized specialists who have experience in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, Microsoft Exchange Server consulting, corporate security design, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support in critical application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for network generalists and application experts, Progent can deliver timely, affordable, and comprehensive information technology solutions that address the unique needs of your business.
- Sophisticated Online Connectivity Software
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to find quick solutions to problems that could otherwise require an expensive personal service call. Sophisticated remote connectivity software and experienced technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum System Availability
For offices with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each consultant to each client. The practice of documenting and organizing support activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.