Fast and Affordable Remote Technical Support for Lima Lima Metropolitan Area Networks
For businesses in Lima Lima Metropolitan Area, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network problems quickly. This lowers direct expenses since solutions use up fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more with indirect costs by reducing or eliminating system outages and related costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the support that you receive. In contrast to typical online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where quick solutions manage to turn into big invoices. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven processes which ensure the highest degree of effectiveness for online help and repair for information networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to access your system without violating system security.
Progent's powerful service database application includes detailed histories of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to every client by every Progent consultant. This history of issues and fixes is organized as a quickly exploitable support knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other massive support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions quickly.
Remote support services provided by Progent to customers in Lima Lima Metropolitan Area include:
Authorized Windows Support
Progent's Microsoft-premier online support engineers can provide network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network professionals, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to handle even the most complex problems surrounding network infrastructure design, deployment, maintenance, compliance, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide exceptional value because their broad experience enables them to fix problems quickly. In common instances, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of the latest remote troubleshooting tools to perform fast, safe, and economical diagnosis and repair.
Lima Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Lima Metro Area.
Progent locations in Lima Metro
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of networking products. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs engineering services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist you to recover quickly after a damaging breach. Security solutions available from Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; securing your email system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a broad spectrum of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Lima Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting support can assist you in building an effective new Help Desk or improving your current organization, selecting or enhancing Call Center software to meet the unique needs of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center group to handle demanding events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran network experts offers your computer users in Lima Lima Metropolitan Area quick communication with a dependable technical support group with years of background offering phone help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a significant contributor to business success, and Progent's intent is to solve and not merely annotate network issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Lima Lima Metropolitan Area remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so that your IT support is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on multiple OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Lima Lima Metropolitan Area, Progent's online computer support engineers can deliver professional and economical system help the instant your company requires it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Lima organization has a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to deal with sudden network crises or especially tough integration projects.
Details of Progent's Online Computer Services for Lima Lima Metropolitan Area
Progent's phone help, remote repair, system security expertise, and network administration services offer businesses in Lima Lima Metropolitan Area the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk call center services and system management, Progent's experts can deliver your company world class network support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Lima Lima Metropolitan Area and is also ideal for networks in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for online support and imposes no periodic subscription fee for services provided during normal business hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized professionals who have skill in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support for critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Database Administration and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that align with the specific requirements of your business.
- Sophisticated Online Connectivity Tools
Protected online connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require a costly personal visit. Sophisticated remote connectivity software and experienced engineers together allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, performing a broad range of IT tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with proven approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to every client. The practice of documenting and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.