Fast Online Troubleshooting for Lima Lima Metropolitan Area Networks
Fast Online Consulting for Lima NetworksFor organizations in Lima Lima Metropolitan Area, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's online support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support reduces direct expenses since solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more in indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support experience is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. Unlike typical remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick solutions manage to turn into major bills. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven processes which promote the highest degree of effectiveness for online consulting and repair for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to access your network without violating network security.

Progent's sophisticated service reporting application maintains comprehensive histories for all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of services delivered to each Progent customer by any engineer. This database of trouble tickets and repairs is structured as a conveniently searchable support knowledge base that allows Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft open up other massive support databases and allow quick response from vendors' in-house support staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions in the least time.

Remote support available from Progent to clients in Lima Lima Metropolitan Area include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your existing one, evaluating or enhancing Call Center software products to address the special requirements of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center resources to handle demanding situations such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk staff of seasoned network experts provides your workers in Lima Lima Metropolitan Area quick access to a reliable support group with extensive experience delivering telephone-based support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid contributor to business productivity, and Progent's aim is to fix rather than simply annotate IT problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group offers online advanced consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Lima Lima Metropolitan Area remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so your computer support is proactive and automated. By spotting emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of operating systems.
How Your Lima Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Lima Lima Metropolitan Area, Progent's phone-based computer support engineers are ready to provide expert and affordable system help whenever your organization needs it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Lima organization deals with a local freelance support technician or maintains an in-house IT staff that can handle the majority of network problems, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to solve unexpected system crises or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Lima Lima Metropolitan Area
Progent's online support services allow your Lima business to experience the advantages of on-call, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most offices in Lima Lima Metropolitan Area, nearby computer support resources, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of network problems. However, IT crises might strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual support personnel. In these instances, Progent's online support experts give you a convenient, quick, and economical solution to augment your local help and to pass on valuable knowledge to increase your capability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller organizations commonly depend on individual freelance consultants. While independent service people have less overhead than big service firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of backup help may require your business to wait for help during an emergency. As your company expands, network unavailability and trouble with critical software are more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses often start with an IT system created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the organization. Such badly designed environments need proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network architecture able to provide the stable foundation to meet critical business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of technology options capable of accelerating business success and enhancing productivity. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

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    Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, cloud environments, or hybrid cloud systems. Progent can provide world-class expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.

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    Progent provides nationwide online phone support and consulting services for companies who run UNIX or Linux environments or whose information systems feature a mix of UNIX and Microsoft Windows technology. Online technical support provides maximum leverage for your information technology budget by protecting user productivity and shortening the time billed for network analysis and repair. Advanced online access tools and skilled service specialists and consultants allow Progent to solve most network problems without wasting time and expense by going to your site. In most of situations your IT problems can be remediated over the phone or via a mix of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to help you with the most challenging system problems.

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    Progent's ProSight Virtual hosting services provide small and midsize businesses a variety of advantages such as reduced capital costs, reductions in operational expense, improved management focus, world-class protection, enhanced fault tolerance, and regulatory compliance.

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    Progent provides small organizations two low-cost network security evaluation scanning packages that provide, for a set fee, remotely managed scans of your network security profile which are evaluated by expert information security specialists who assess the data collected by the remote scan, deliver unbiased summaries of your current network security, and make recommendations for enhancements. Progent offers two complementary security evaluation scanning packages for external and internal security testing that are priced to meet the budgets of small companies while offering enterprise-class evaluations of your network's exposure to assault.

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    Remote server management cards give network administrators complete control of a server without the need for a personal visit. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and support a fault-tolerant company network that incorporates remote management cards and Progent can use these remote management cards to provide low-cost remote technical support. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

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    Progent can help small and medium-size businesses to set up endpoint security defense systems and provide mitigation expertise required for work-from-home employees.

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    Progent's certified engineers offer technical support and IT consulting expertise for Exchange 2003 Server, Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, administration, and support expertise for Microsoft Exchange 2003 Server include system design, deployment, documentation, onsite and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service network management outsourcing.

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    Before Progentís Microsoft Operations Manager solution, network issues were handled reactively, after workers were impacted by them. With the help of proactive, automated alerts and trend reports created by MOM, Progent is now able to anticipate server troubles before they becomes critical enough to disrupt network availability. Thanks to MOM, Progent can resolve incipient problems before clients know that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to offer small company networks enterprise-class availability, security and performance.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of the time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it.

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    Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management technology has progressed to the point that companies of any size can get a level of network stability that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as economical services designed to help you to identify and fix a most network issues before they get big enough to disrupt your business.

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