For small and midsize companies in Lima Lima Metropolitan Area, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike typical online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow end up as major bills. Progent's skill at disposing of technical issues quickly results in your business saving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which promote the highest level of efficiency for online engineering help and repair for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to connect to your environment without violating system security.
Progent's proprietary service database system maintains extensive records of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services rendered to every Progent customer by every engineer. This database of anomalies and responses is stored as a readily accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online service specialists can determine the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Lima Lima Metropolitan Area or to find out additional information about Progent's phone support programs, call Progent at
Phone-based Support Services Available from Progent
Progent's phone-based consulting experts have advanced credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's engineers to manage almost any problem likely to take place in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support businesses with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote services provided by Progent to companies in Lima include:
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Progent in addition can deliver a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software to address the special demands of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk group to handle high-demand situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Lima Lima Metropolitan Area fast access to a dependable support group with extensive background offering telephone-based help and remote troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a key driver of company performance, and Progent's aim is to fix and not simply track technical problems.
Progent's Mac consultants can support the artistic components of Macintosh environments by providing remote consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Lima Lima Metropolitan Area online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your IT support is proactive rather than reactive. By anticipating looming issues before they cause network outages, proactive monitoring can avoid stressful and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on multiple operating systems.
Lima Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Lima Metro Area.
City | Address | Phone | Link |
Lima | Av Juan de Arona 755 Lima, 15046 Peru |
+51 1 7097616 | Lima Network Support Services |