For small and midsize companies in Lima Lima Metropolitan Area, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike typical online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow end up as major bills. Progent's skill at disposing of technical issues quickly results in your business saving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which promote the highest level of efficiency for online engineering help and repair for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to connect to your environment without violating system security.
Progent's proprietary service database system maintains extensive records of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services rendered to every Progent customer by every engineer. This database of anomalies and responses is stored as a readily accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online service specialists can determine the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Lima Lima Metropolitan Area or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's phone-based consulting experts have advanced credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's engineers to manage almost any problem likely to take place in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support businesses with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote services provided by Progent to companies in Lima include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as system infrastructure, email systems, network and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to current Windows or Linux environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. CCIEs can resolve even the most complex issues occurring in network planning, installation, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional value since their deep experience permits them to resolve even the most difficult problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive urgent help for complex network infrastructure problems that are lowering business efficiency but are beyond the scope of your local IT support personnel. Progent's Cisco CCIE support experts can connect to your environment via sophisticated on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals can provide network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recuperate quickly following a damaging breach. Security solutions available from Progent cover in depth security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for special projects that small companies often request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Lima Lima Metropolitan Area Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for smaller businesses who lack the money or time to support an in-house Help Desk but who want fast communication with an efficient Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software to address the special demands of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk group to handle high-demand situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Lima Lima Metropolitan Area fast access to a dependable support group with extensive background offering telephone-based help and remote troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a key driver of company performance, and Progent's aim is to fix and not simply track technical problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers online and in-depth engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To learn more on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can support the artistic components of Macintosh environments by providing remote consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Lima Lima Metropolitan Area online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your IT support is proactive rather than reactive. By anticipating looming issues before they cause network outages, proactive monitoring can avoid stressful and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on multiple operating systems.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
Lima Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Lima Metro Area.
Progent locations in Lima Metro