For small companies in Lima Lima Metropolitan Area, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's pricing model for online support is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical online support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently results in your company saving money.
Progent's Remote Service Tools
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies which allow the highest degree of effectiveness for online consulting and repair for small company information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your system without breaching corporate security.
Progent's highly evolved service reporting system includes thorough histories describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support delivered to every client by any engineer. This history of problems and resolutions is stored as an easily searchable proprietary database that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine optimal resolutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Lima Lima Metropolitan Area or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's online network support experts have certified skills in a comprehensive array of technologies. This broad range of technical skills enables Progent's consultants to tackle virtually any problem that may crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-OS environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support provided by Progent to small businesses in Lima include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide range of computer technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy management, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency online help for diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for networking engineers, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable issues encountered in network planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to resolve the most difficult problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can get urgent support for serious network issues that are hurting business efficiency but are not within the experience of your regular network maintenance group or consultant. Progent's Cisco CCIE engineers can connect to your environment by means of state-of-the-art on-line support technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-expert online service experts can provide computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP network security consultants offer a variety of system protection services to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly following a damaging penetration. Security support services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies frequently need. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Lima Lima Metropolitan Area Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller companies who don't have the money or time to create an in-house Call Center but who need quick response from a dependable Help Desk with proficient phone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or improving your existing organization, evaluating or enhancing Help Desk software to meet the special demands of your corporation, or providing occasional online staff to reinforce your in-house Help Desk Call Center group to handle high-demand events such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology experts gives your clients in Lima Lima Metropolitan Area quick assistance from a reliable technical support group with extensive experience delivering telephone-based support and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant contributor to company productivity, and Progent's goal is to fix instead of simply document network issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and Excel. To read more on Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can support the artistic facets of Macintosh environments by providing remote help support and education in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Lima Lima Metropolitan Area remote network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your network support is proactive rather than reactive. By uncovering possible problems before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks powered by a mix of operating systems.
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Lima Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Lima Metro Area.
Progent locations in Lima Metro