Immediate Remote Technical Support for Lima Lima Metropolitan Area Computer Networks
For companies in Lima Lima Metropolitan Area, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional value because they possess the practical background and are equipped with the sophisticated technology needed to solve most network issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven processes that ensure the highest level of effectiveness for remote help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without violating network security.
Progent's powerful customer support database application keeps extensive histories for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by every consultant. This archive of problems and resolutions is organized as a quickly accessible proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's remote service specialists are able to come up with the best resolutions promptly.
Remote technical support services available from Progent to clients in Lima Lima Metropolitan Area include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service professionals can deliver computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for networking consultants, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most challenging issues occurring in network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs represent an excellent value because their deep experience permits them to find solutions for problems quickly. In common instances, less qualified engineers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of state-of-the-art on-line troubleshooting technology to provide efficient, safe, and affordable analysis and repair.
Lima Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Lima Metro Area.
Progent locations in Lima Metro
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of infrastructure products by delivering services such as:
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help you to recover quickly after a serious penetration. Security consulting services available from Progent include: in depth information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a broad spectrum of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's special online engineering services include:
How Your Lima Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Lima Lima Metropolitan Area fast access to a large support group with substantial background providing phone support and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to business performance, and Progent's intent is to solve instead of simply annotate IT issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based advanced engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Lima Lima Metropolitan Area remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your network maintenance is proactive and automated. By exposing possible problems before they grow into crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a mix of platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Lima Lima Metropolitan Area, Progent's phone-based computer support specialists are ready to provide expert and affordable system support the moment your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site support calls.
Even if your Lima company deals with a regular freelance consultant or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complicated integration projects.
Features of Progent's Remote Computer Support for Lima Lima Metropolitan Area
Progent's online help, remote repair, system security expertise, and network management services offer companies in Lima Lima Metropolitan Area unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Lima Lima Metropolitan Area and is also ideal for customers in more remote regions that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone service and requires no periodic subscription fee for support services delivered during regular working hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide access to authorized specialists with skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Development
MySQL Database Administration and Application Programming
Amazon MWS Software Design and Programming
By offering a convenient centralized resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that match the specific requirements of your business.
- Sophisticated Online Access Software
Protected remote access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly onsite visit. Sophisticated remote access tools and experienced technicians combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Service for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose workers require immediate access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the front lines of network support, executing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.