Immediate Remote Technical Support for Lima Lima Metropolitan Area Information Networks
For organizations in Lima Lima Metropolitan Area, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced technology required to resolve most information system issues rapidly. This reduces immediate costs because service calls use up minimal chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where fast fixes manage to end up as large tabs. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and field-proven methodologies which promote the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to interface to your company's computer system remotely without violating corporate security.
Progent's sophisticated service reporting application maintains detailed records for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to each Progent customer by any consultant. This archive of anomalies and repairs is stored as a quickly accessible support knowledge base that allows Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with major industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to find optimal solutions promptly.
Online technical services provided by Progent to businesses in Lima Lima Metropolitan Area include:
Authorized Windows Support
Progent's Microsoft-certified online support professionals can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop support services to assist your company to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and validates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most difficult issues encountered in network infrastructure design, integration, administration, compliance, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep experience allows them to find solutions for problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network using sophisticated remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Lima Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Lima Metro Area.
Progent locations in Lima Metro
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure products. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points deployment services, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your company to recuperate quickly after a damaging breach. Security solutions offered by Progent include: in depth data security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a broad array of information technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Lima Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of experienced information technology consultants gives your workers in Lima Lima Metropolitan Area quick communication with an effective technical support resource with years of background offering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a solid enabler of company productivity, and Progent's intent is to resolve and not just record network issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply remote professional consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Lima Lima Metropolitan Area online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your network maintenance is proactive and automated. By uncovering potential problems before they evolve into full-scale emergencies, remote monitoring can avoid stressful and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple platforms.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Lima Lima Metropolitan Area, Progent's online computer support engineers can deliver expert and affordable IT help the moment your company needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Lima office deals with a local independent consultant or employs an in-house organization that know how to handle the majority of network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to address sudden network crises or particularly complex integration projects.
Features of Progent's Online Computer Services for Lima Lima Metropolitan Area
Progent's phone support, Internet-based repair, system security consulting, and network management services offer businesses in Lima Lima Metropolitan Area unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can deliver your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Lima Lima Metropolitan Area and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for phone service and imposes no monthly retainer for support services delivered during normal working hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange consulting, network security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting expertise for critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL DBA Services and Software Development
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the specific requirements of your company.
- State of the Art Remote Access Tools
Protected online connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive personal visit. Effective online connectivity tools and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote system tracking.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with trusted independent consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.