Immediate Remote Technical Support for Lima Lima Metropolitan Area Computer Networks
Urgent Remote Help for Lima SystemsFor companies in Lima Lima Metropolitan Area, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they possess the practical background and are equipped with the sophisticated technology needed to solve most network issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven processes that ensure the highest level of effectiveness for remote help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without violating network security.

Progent's powerful customer support database application keeps extensive histories for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by every consultant. This archive of problems and resolutions is organized as a quickly accessible proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's remote service specialists are able to come up with the best resolutions promptly.

Remote technical support services available from Progent to clients in Lima Lima Metropolitan Area include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Lima Lima Metropolitan Area fast access to a large support group with substantial background providing phone support and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to business performance, and Progent's intent is to solve instead of simply annotate IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Lima Lima Metropolitan Area remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your network maintenance is proactive and automated. By exposing possible problems before they grow into crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a mix of platforms.
How Your Lima Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Lima Lima Metropolitan Area, Progent's phone-based computer support specialists are ready to provide expert and affordable system support the moment your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Lima company deals with a regular freelance consultant or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Lima Lima Metropolitan Area
Progent's online help, remote repair, system security expertise, and network management services offer companies in Lima Lima Metropolitan Area unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the front lines of network support, executing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent provides national remote help and troubleshooting services for businesses who operate Apple Mac OS X networks or whose IT systems feature a mix of Apple macOS and OS X with Microsoft products. Progent's consultants can provide Apple macOS and OS X clients a variety of IT services such as desktop assistance, upgrading to the current edition of Mac OS X from earlier versions of Apple macOS and OS X, plus help with Mac application software. Progent can also help your business with iPhone and Apple iPad support, or moving to iCloud. Remote IT help offers optimum return for your IT budget by protecting user efficiency and shortening the hours charged for network analysis and repair. Sophisticated online access tools and skilled technicians and consultants allow Progent to solve most IT issues without wasting time and expense by traveling to your site. In the vast majority of situations your IT problems can be remediated by telephone or via a combination of phone help and online access. Progent can put you in touch with Cisco CCIE network engineers and CISSP certified security professionals to help with the most difficult network problems.

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    Progent’s Cisco-Certified technology consultants offer professional PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from compact, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible combination of protection, speed and availability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and flexible management tools. Progent’s Cisco experts can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum degree of dependability and scalability and is in addition simple to migrate to any data center. ProSight Virtual Hosting and management options are built upon mature virtualization platforms that enable small and midsize companies with multi- platform IT systems to save significantly on the costs of capital investments, system support, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.

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    Progent offers special security service bundles intended to deliver larger corporations an objective and comprehensive network security assessment from a team of premier security engineers. All Progent's network security evaluation bundles incorporate a collection of procedures including network scans from within and from beyond the corporate firewall, professional analysis of captured data by certified security engineers, creation of a paper explaining the findings, plus a live high-level executive summary and an extensive interactive outbrief for internal network engineers.

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    Progent can help you plan and execute a smooth move to Dynamics GP so that you preserve your information, improve your security, modernize your analytics, take complete advantage of Microsoft Office integration, and reduce productivity interruption by designing and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your company reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom line-of-business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP.

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    Cisco's security and remote access solutions for small to mid-size businesses represent a full array of easy-to-administer protection products to help you protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align best with your business objectives.

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    For corporations with branches in California or any area covered by Progent's consultants, Progent's Microsoft-Premier IT support experts and certified Cisco network specialists offer a variety of network consulting services including project management, SOX compliance, site moves, corporate security, system design, on-site or remote emergency support, and troubleshooting for collocation hosting facilities. A Progent network consultant can help you plan a multi-site network that makes smart use of co-location services and Internet hosting sites. Progent’s Microsoft Premier consultants can help major enterprises plan, deploy and support massive rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco products for connectivity solutions that incorporate basic, high-speed, integrated, and remote networking.

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    Progent's Microsoft Office Word and Office 365 Word experts can provide a wide range of economical online support services to assist your organization to manage your legacy Microsoft Office Word solution or assist you to migrate to a current version of Office Word. Support offered by Progent's experts include VBA programming, identifying and resolving compatibility problems between various releases of Word, integrating Office Word with other Microsoft Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone integration, and online training tailored for your special requirements.

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