Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once one of the most popular solutions for achieving mobile connectivity to messaging, calendars, web applications, and other critical business information. Progent offers Lincoln, Nebraska businesses support from BlackBerry-certified experts who can help businesses to maintain their BlackBerry deployments or migrate efficiently to a current mobile solution.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small organizations often resort to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the need for an internal BlackBerry solutions specialist and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient remote service delivery model, provides small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their information system.

Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you monitor and control BlackBerry devices throughout your company, define security policies that are right for your business, customize mobile software, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be recovered rapidly and safely.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

Onsite IT Consulting
Progent locations in Midwest

City Address Phone Link
Des Moines 309 Court Avenue, Suite 200
Des Moines, IA 50309
United States
(515) 985-0700 Des Moines Network Support Services
Lincoln 151 N. 8th Street
Lincoln, NE 68508
United States
(402) 817-1222 Lincoln Network Support Services
Omaha 950 S 10th Street
Omaha, NE 68108
United States
(402) 702-0010 Omaha Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server
RIM's high-end platform for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive messages that stay encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a broad variety of crucial management jobs that span from smartphone configuration and updates to wireless security and high availability.

BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-premier engineers can also help your company to utilize BlackBerry BES Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Configure and manage BES Server's high-availability architecture using VMware
  • Install BlackBerry devices wirelessly
  • Establish custom administration roles
  • Automatically track and analyze the health of your BlackBerry system

Professional RIM BlackBerry Technical Support Services Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are accessible online to deliver expert technical help to companies in the Lincoln area or throughout Nebraska. Progent's experienced remote technical support experts have helped IT organizations solve network problems and cut support costs in each state in the country and built a substantial following of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers remote consulting support for a broad selection of technologies related to BlackBerry products such as wireless synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can in addition help your company to resolve a broad range of problems associated with synchronization, device detection, email consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small office IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support costs low and, by resolving problems quickly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and help you to define and install sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, control Exchange data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
In order to ask Progent about technical support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.



An index of content::



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    The cluster technology built into the high-end versions of Windows Server 2008 is radically redesigned to streamline the installation, configuration, and management of server clusters that provide improved levels of system availability, protection, performance, and versatility. New or improved features include automated cluster Validation, easier setup and deployment, improved cluster management, redesigned cluster infrastructure for increased uptime, better protection and quorum structure, fewer failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist you assess the business benefits of failover clusters, design and implement a deployment, train your IT personnel to manage your cluster environment, provide continuing consulting and technical help services, and create and validate a business continuity procedure.

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    Progent's UNIX family consulting services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise provides you with a convenient single consulting firm to show you how to build and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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    For businesses with a combination of Apple Mac and Microsoft Windows desktops, there are two popular solutions for running Windows-dependent software on an Apple Mac: remote access to a physical Windows computer or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a remote Windows-based PC to use Windows programs and access network resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on a Mac computer so that you can run Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist your business to manage these products for running Windows programs on your Apple Macs and can also assist your company to assess and configure third-party products for Windows PC emulation.

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    Remote 24x7 monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the health of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of any size can afford a degree of protection that was once reserved for enterprises. Progent offers several RMM options delivered as low-cost service packages designed to assist your company to detect and resolve a an array of network problems before they can disrupt your business.

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    Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a feature-rich but manageable information. The inter-connectivity demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT expert with hands-on background and broad experience in designing and implementing cohesive and comprehensive information technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, administering, and servicing network solutions based on the SBS line of servers and applications.

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    Microsoft Operations Manager Online Consulting

    Progent offers a variety of IT support bundles for small companies. These information technology outsourcing and server monitoring solutions are built around the anticipatory problem handling abilities of System Center Operations Manager 2007, a state-of-the-art server and system support software platform that tracks the reliability, throughput, and safety of your information system and identifies incipient troubles before they can disrupt your network. With Progent's economically priced IT service packages, small organizations can choose a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package.

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    Progent's Microsoft-certified consultants can help organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your company to migrate from an older edition of System Center Virtual Machine Manager or from another management system, and Progent can help you to enhance and repair your current SCVMM ecosystem so you get the highest possible return on investment.

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    Progentís private cloud hosting service enables small and midsize organizations to run mission-critical applications like SQL and Exchange from a hardened Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup and restore. You can use Progentís private cloud hosting service to avoid major capital costs for the acquisition, upkeep, and management of computer hardware and facilities while benefiting world-class levels of system availability and physical security.

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  • Consulting Services Aironet 2700 Access Point
    Aironet 600 Access Point Technical Consultant

    Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide remote or on-premises integration and troubleshooting services to assist you to design, implement, update, tune, administer and debug Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless environment with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique workplace design, construction, and expected workloads.

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    Professional Microsoft Active Directory

    Microsoft Windows Enterprise Directory demands extensive field experience to integrate optimally across an enterprise. Progentís Microsoft Premier engineers are skilled in designing, deploying, and supporting sophisticated Enterprise AD installations. Progentís fields of proven competence with Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted AD objects, cleaning up legacy legacy version configuration objects in production Active Directory systems, and fixing unsuccessful configurations of AD and AD-integrated programs.

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    24-7 IT Consulting SharePoint 2010

    Progent's Microsoft consultants can provide affordable remote technical support and programming services to assist your business to plan, implement, manage, and troubleshoot SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document and media management applications, blogs, data marts, business information systems, enterprise-wide search, workflows, and other tools to promote and enhance collaboration. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's familiar desktop programs including Office Excel, Word, PowerPoint, and Visio. Progent can help your business to migrate from earlier releases of SharePoint or adapt a mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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    BlackBerry Smartphone Network Consultants

    Progent can provide the support of RIM BlackBerry-premier engineers who can assist small businesses to plan, manage, and repair BlackBerry technology economically and effectively, eliminating the need for an in-house BlackBerry expert and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security professionals. This wide range of knowledge, combined with Progent's efficient remote support model, offers small and mid-size companies a cost-effective solution for incorporating BlackBerry technology seamlessly into their information network.

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  • System Center MOM Specialist
    Remote Monitoring and Reporting Consultants

    Medium-size companies can enjoy all the benefits of Operations Manager 2007 and have quick access to Progentís Microsoft and Cisco Premier Certified network consulting professionals. Thanks to Progent's affordably priced IT service programs, mid-size organizations can choose a basic co-sourcing package built around Operations Manager 2007 with network monitoring, proactive alerts, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For businesses with mission-critical environments who need zero-downtime networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer medium-size company information systems enterprise-class availability, security and performance.

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  • Visual Basic Expert Development Microsoft Access application programming Engineers
  • Windows Server 2008 DirectAccess Onsite Technical Support Windows Server 2008 Hyper-VI Professionals
  • Windows Server 2012 R2 Security Remote Consulting Support Windows Server 2012 R2

  • Fault Tolerant ISP Computer Consulting
    Network Consulting Non-stop Internet Access

    Progent's Cisco-certified IT consultants can help you create an affordable, high availability Internet connection solution that can achieve non-stop Internet connectivity through a broad range of fault tolerant Internet network products and services including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to help you apply the most current technology for high availability Internet connectivity to create a cost-effective, fully redundant Internet network with automatic failover and other capabilities to create non-stop Internet access.

  • Windows Server 2019 Remote Consulting Support Windows Server 2019 High Availability
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