In addition to offering rapid contact with high-level network professionals and subject matter experts to assist Lincoln, Nebraska organizations to resolve discrete IT issues or longer-term projects, Progent offers temporary staffing to deal with more generalized assistance like PC help, IT administration, and Help Desk services. On-demand staffing makes it possible for organizations to respond to planned or unplanned surges in demand for network services, which may result from scenarios such as company mergers, site relocation, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary staffing can also fill voids caused by the absence of in-house staff members because of scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staff augmentation services give businesses the flexibility to respond to surges in requirements for network personnel without dealing with the costs and hassle that come with reviewing and hiring reliable technical personnel and without the burden of adding to your full-time staff size.
Key features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Service
- Fast access to proven network professionals
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your in-house network support team
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong working relationship with a world-class, full-service source for network support
Progent's shared Help Desk Call Center service is a specialized on-going staff augmentation alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's nationwide team of IT support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center program is a joint support alternative powered by the industry's leading group PSA tool for managing, service calls, generating tickets, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for organizations of all sizes throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Lincoln, Nebraska Companies
Progent's seasoned team of certified consultants offers Lincoln, Nebraska organizations a broad range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Lincoln, Nebraska Companies
To learn more about Progent's short-term supplemental staffing services for Lincoln, Nebraska businesses, call 800-993-9400 or visit Contact Progent.