Besides providing fast access to guidance from top-tier network consultants and subject matter experts (SBEs) to assist Lincoln, Nebraska businesses with specific technical problems or strategic initiatives, Progent offers temporary supplemental staffing to deliver more broadly defined services such as PC help, network management, and Call Center response. Temporary staffing can help organizations to respond to expected or surprise peaks in the need for network personnel, which may result from scenarios such as mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover voids left by the absence of full-time staff members because of scheduled vacations, health issues, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give organizations the ability to react to surges in demand for IT services without dealing with the costs and hassle associated with reviewing and recruiting reliable IT personnel and without the burden of increasing your permanent staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to seasoned IT pros
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your full-time IT staff
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for IT support
Progent's co-managed Help Desk Call Center program is a specialized on-going staff expansion alternative that enables IT organizations to divide the work of Help Desk support transparently between their internal network staff and Progent's extensive team of technical support experts. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center service is a collaborative support alternative based on by the leading shared PSA platform for managing, service calls, generating tickets, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network services for businesses of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Lincoln, Nebraska Businesses
Progent's seasoned roster of certified consultants offers Lincoln, Nebraska businesses a wide range of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staffing Services for Lincoln, Nebraska Businesses
To find out more details about Progent's temporary staff augmentation services for Lincoln, Nebraska organizations, call 800-993-9400 or visit Contact Progent.