Fast Remote Technical Support for Lincoln Networks
For companies located in Lincoln or anywhere in Nebraska, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the advanced tools required to resolve the majority of network problems rapidly. This lowers direct expenses since service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast fixes manage to turn into major invoices. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes which promote the highest degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to connect to your network without breaching network security.
Progent's proven customer support database application stores extensive records describing all support that Progent's customers have received. Progent's staff engineers have access to the specifics of support delivered to every customer by every Progent engineer. This database of issues and fixes is structured as an easily accessible support database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft open up additional massive support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting experts are able to determine the best solutions in the least time.
Online technical services provided by Progent to customers in Lincoln and anywhere in the state of Nebraska include:
Authorized Windows Support
Progent's Microsoft-certified online support engineers can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2013 development, SharePoint 2016 migration expertise, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most stubborn challenges encountered in network planning, integration, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent value since their deep experience enables them to fix problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your network by means of sophisticated on-line support tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure appliances. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet APs engineering services, Cisco wireless controllers consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up quickly after a serious penetration. Security services offered by Progent cover comprehensive network security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile access; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to address a broad range of information technologies including network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Lincoln Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center team of seasoned information technology experts offers your workers in Lincoln or anywhere in the state of Nebraska quick communication with a dependable support resource with years of background offering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a solid enabler of company performance, and Progent's goal is to fix and not merely annotate IT issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers online advanced engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Lincoln, or anywhere in the state of Nebraska, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network maintenance is proactive and automated. By detecting possible trouble spots before they cause crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a combination of operating systems.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Lincoln or throughout the state of Nebraska, Progent's online network support engineers are ready to provide effective and economical IT help the moment your organization has to have it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Lincoln office deals with a local independent consultant or employs a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified engineers can provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix sudden system emergencies or particularly complicated integration problems.
Features of Progent's Online Network Services for Lincoln
Progent's online support, remote troubleshooting, network security consulting, and system management services offer businesses in Lincoln or anywhere in the state of Nebraska unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Lincoln and is also ideal for customers in geographic regions of Nebraska that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone service and imposes no monthly retainer for services delivered during regular working hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting support in critical application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that address the specific needs of your company.
- Advanced Remote Access Software
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise require a costly onsite service call. State-of-the-art remote access tools and expert engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for High Network Availability
For businesses with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained companies whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the forefront of network service, executing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.