Fast and Affordable Online Technical Support for Lincoln Computer Systems
For companies located in Lincoln or anywhere in the state of Nebraska, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage because they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick repairs manage to turn into big bills. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-proven methodologies that allow the maximum level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to access your environment without breaching corporate security.
Progent's proven service reporting application stores comprehensive documentation of all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of services rendered to every Progent client by any Progent consultant. This history of problems and solutions is stored as a readily searchable proprietary database that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote service specialists are able to come up with the best solutions in the least time.
Remote support services available from Progent to businesses in Lincoln and throughout the state of Nebraska include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service experts offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. CCIEs can deal with even the most complex problems associated with network planning, integration, administration, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide exceptional value since their deep expertise enables them to fix problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your network by means of sophisticated remote support tools to perform fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling family of networking devices. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points planning and integration services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of security services to strengthen the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate quickly after a damaging breach. Security support services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; designing secure architectures for off-site and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to address a broad array of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online help diagnosing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Lincoln Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned network consultants gives your customers in Lincoln or anywhere in the state of Nebraska fast contact with a large support group with years of background providing telephone-based help and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's aim is to solve instead of merely record network problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so your computer support is proactive and automated. By exposing potential trouble spots before they grow into network outages, remote monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a variety of platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Lincoln or anywhere in the state of Nebraska, Progent's online computer support specialists are ready to provide effective and cost-effective system support the instant your organization needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Lincoln company relies on a regular independent consultant or employs a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to deal with sudden system crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Businesses in Lincoln
Progent's online IT consulting services enable your Lincoln business to have the advantages of timely, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by being increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your on-site IT resources
For most businesses in Lincoln and throughout Nebraska, local computer service providers, whether consisting of outside consultants or an internal IT staff, can resolve the majority of technical problems. However, IT crises might strike when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and affordable way to supplement your regular resources and to convey valuable information to increase your ability to handle downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller offices often depend on independent freelance consultants. Although freelance service people carry smaller overhead than big service organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of reserve help may require your company to wait for help during an IT crisis. As your business expands, network downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service experts to insure your IT system is always available.
- Create a Solid Basis for Smooth Growth
Organizations typically start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet vital business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller offices need advice and technical training to negotiate an increasingly complex maze of product options available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is trying to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the best needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of network support, executing a broad variety of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to every client. The practice of detailing and organizing support records results in more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.