Fast Remote Technical Support for Lincoln Nebraska Networks
For organizations located in Lincoln Nebraska, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools required to solve most network issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. Unlike typical online support firms, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as major invoices. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes which permit the maximum level of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to connect to your network without violating system security.
Progent's proven customer support reporting system maintains detailed documentation for all service that Progent's clients have received. Progent's team service personnel have access to the records of support provided to each customer by any Progent engineer. This archive of anomalies and solutions is structured as a readily exploitable internal knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to find the best resolutions quickly.
Remote technical services available from Progent to companies in Lincoln Nebraska include:
Authorized Windows Experts
Progent's Microsoft-expert online support engineers offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates a consultant's networking knowledge at the expert level. CCIEs know how to handle even the most stubborn problems surrounding network infrastructure planning, deployment, maintenance, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness since their broad expertise permits them to resolve problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via state-of-the-art remote support technology to provide quick, secure, and affordable analysis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover quickly after a serious breach. Security support services available from Progent cover in depth information security and compliance evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a wide range of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online help troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Lincoln Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or revamping your existing one, selecting or customizing Call Center application software to handle the special demands of your company, or adding occasional online staff to supplement your internal Call Center group to deal with high-demand scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Lincoln Nebraska immediate communication with a dependable technical support resource with extensive experience delivering phone consulting and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a key enabler of company performance, and Progent's goal is to resolve instead of merely record IT issues.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Lincoln Nebraska remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a variety of OS platforms.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Lincoln Nebraska, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support whenever your business needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Lincoln company relies on a regular independent consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to solve unexpected system crises or particularly tough integration problems.
Advantages of Progent's IT Support for Offices in Lincoln Nebraska
Progent's online technical help services allow your Lincoln company to have the benefits of timely, world-class network support without the expense of managing a full-time IT staff. Your network will acquire greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless remote extension of your local support resources
With most companies in Lincoln Nebraska, local computer service providers, whether made up of freelance consultants or an in-house maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local support personnel. In these cases, Progent's online support specialists provide a convenient, quick, and budget-friendly solution to supplement your local resources and to pass on useful information to improve your ability to resolve downstream issues in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller organizations often depend on individual freelance consultants. Although independent service people carry less overhead than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to go without help during an IT crisis. As your business expands, system downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network stays up and running.
- Build a Scalable Basis for Seamless Growth
Organizations often begin with an IT architecture created on a modest budget. Without a scalable framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. Such badly built systems require careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate future expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller organizations need guidance and technical training to navigate through an increasingly complex array of product alternatives available for accelerating business growth and improving productivity. They hardly need a network consultant who is attempting to resell a certain vendor's technology. Network support and product selling can result in a scenario where the recommended
solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of IT support, executing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.