Immediate Online Technical Support for Lincoln Networks
For businesses in Lincoln or anywhere in the state of Nebraska, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools required to resolve most information system issues rapidly. This reduces immediate costs because solutions use up minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you pay only for the services that you actually get. Unlike many remote support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions manage to end up as major bills. Progent's penchant for handling technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that promote the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to link to your company's environment remotely without violating network security.
Progent's proven customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance delivered to every Progent client by every consultant. This archive of issues and solutions is structured as a quickly accessible internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft open up other vast technical support knowledge bases and allow priority access to vendors' in-house support staff so Progent's online service experts can come up with the best solutions promptly.
Online services provided by Progent to companies in Lincoln and throughout the state of Nebraska include:
Authorized Windows Support
Progent's Microsoft-expert online service professionals can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to help your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In common cases, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using state-of-the-art on-line troubleshooting technology to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of networking products. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help you to clean up rapidly after a damaging penetration. Security services offered by Progent cover comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide advanced online consulting services to help businesses of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a wide array of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Lincoln Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk Call Center with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk consulting services can support you in building an effective new Help Desk or enhancing your existing one, identifying or modifying Call Center software products to meet the special requirements of your corporation, or providing temporary online personnel to supplement your in-house Help Desk resources to handle unusually busy events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Lincoln or anywhere in the state of Nebraska instant access to an effective support group with substantial experience delivering phone consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of company success, and Progent's goal is to solve and not simply report IT problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team offers online advanced consulting support and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Lincoln, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause crashes, proactive monitoring can avoid stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by multiple platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Lincoln or anywhere in the state of Nebraska, Progent's online network support engineers can deliver effective and affordable system support the instant your company needs it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Lincoln business relies on a regular independent support technician or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to handle sudden system emergencies or particularly challenging integration projects.
Details of Progent's Online Computer Services for Lincoln
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer companies in Lincoln or anywhere in the state of Nebraska unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Lincoln and is also ideal for networks in geographic regions of Nebraska that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for phone support and asks for no ongoing retainer for services provided during normal working hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic support services consist of system integration, MS Exchange expertise, network security design, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Support and Programming
MS Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Project Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique requirements of your company.
- Sophisticated Online Access Software
Secure remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive onsite visit. Sophisticated remote connectivity tools and experienced technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated system analysis.
- Support for Popular VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For offices with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients need instant access to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical background, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.