Fast Remote Technical Support for Lincoln Nebraska Networks
Immediate Online Technical Support for Lincoln NetworksFor organizations located in Lincoln Nebraska, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools required to solve most network issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. Unlike typical online support firms, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as major invoices. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes which permit the maximum level of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to connect to your network without violating system security.

Progent's proven customer support reporting system maintains detailed documentation for all service that Progent's clients have received. Progent's team service personnel have access to the records of support provided to each customer by any Progent engineer. This archive of anomalies and solutions is structured as a readily exploitable internal knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to find the best resolutions quickly.

Remote technical services available from Progent to companies in Lincoln Nebraska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or revamping your existing one, selecting or customizing Call Center application software to handle the special demands of your company, or adding occasional online staff to supplement your internal Call Center group to deal with high-demand scenarios like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Lincoln Nebraska immediate communication with a dependable technical support resource with extensive experience delivering phone consulting and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a key enabler of company performance, and Progent's goal is to resolve instead of merely record IT issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Lincoln Nebraska remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive and automated. By anticipating potential problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a variety of OS platforms.
How Your Lincoln Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Lincoln Nebraska, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support whenever your business needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Lincoln company relies on a regular independent consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to solve unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Lincoln Nebraska
Progent's online technical help services allow your Lincoln company to have the benefits of timely, world-class network support without the expense of managing a full-time IT staff. Your network will acquire greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most companies in Lincoln Nebraska, local computer service providers, whether made up of freelance consultants or an in-house maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local support personnel. In these cases, Progent's online support specialists provide a convenient, quick, and budget-friendly solution to supplement your local resources and to pass on useful information to improve your ability to resolve downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance consultants. Although independent service people carry less overhead than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to go without help during an IT crisis. As your business expands, system downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations often begin with an IT architecture created on a modest budget. Without a scalable framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. Such badly built systems require careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations need guidance and technical training to navigate through an increasingly complex array of product alternatives available for accelerating business growth and improving productivity. They hardly need a network consultant who is attempting to resell a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of IT support, executing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    The server cluster technology built into the high-end versions of Windows Server 2008 is dramatically redesigned to simplify the deployment, configuration, and maintenance of clusters that provide improved levels of network dependability, protection, performance, and flexibility. New or improved features include automated cluster verification, revamped configuration and installation, unified cluster administration, new cluster architecture for increased uptime, hardened protection and quorum models, fewer failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of Windows clustering, plan and implement an installation, educate your network support personnel to administer your cluster environment, deliver ongoing consulting and support services, and create and validate a business continuity procedure.

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    Progent's certified SonicWall firewall experts can show you how to configure, maintain, and troubleshoot SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build security into your business practices.

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    If you are a network consultant with system support expertise, joining Progent and working for Progent's clients will enhance your skills through collaboration with Progent's staff of motivated, high-output consultants. Progent's concentration on providing IT consulting and technical support to small businesses will give you the opportunity to consult closely with business leaders and add significantly to the growth of exciting companies. Also, Our virtual office network provides the most advanced technology for off-site support and wireless connectivity to help you to deliver speedy fixes when you troubleshoot mission-critical issues.

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    By using virtual servers, businesses can operate many virtual servers on a single physical server. Virtual server technology enables IT organizations to enjoy all the advantages of server segmentation, while avoiding the expense associated with purchasing extra server hardware. Virtual servers are also the critical technology behind private clouds, which offer major benefits such as reducing the costs of capital equipment, facilities, and management while enhancing information protection, network availability, and recoverability. Other useful server management options include server monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's professional server management consultants can assist you with all areas of server consolidation and administration to allow your company to cut costs and conserve time.

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