Fast and Affordable Remote Technical Support for Lincoln Nebraska Networks
For businesses located in Lincoln Nebraska, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value because they possess the real-world background and have access to the sophisticated tools needed to solve most information system problems rapidly. This lowers direct expenses since service calls require fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly important in environments that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where fast fixes somehow turn into major bills. Progent's skill at handling problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes which promote the highest level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to connect to your system without compromising network security.
Progent's powerful customer support reporting system keeps comprehensive records describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help rendered to every Progent client by every engineer. This database of trouble tickets and responses is stored as a quickly accessible support database that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.
Online technical support services provided by Progent to clients in Lincoln Nebraska include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can provide network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and validates a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most difficult issues associated with network planning, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to resolve problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system using state-of-the-art on-line troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular selection of networking products by providing services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a range of security services to strengthen the defenses of your Windows, macOS and OS X, Linux environment against attacks or assist your company to clean up rapidly following a serious penetration. Security solutions available from Progent include: comprehensive network security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight series of network management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Lincoln Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your established one, evaluating or customizing Help Desk Call Center application software to meet the special demands of your business, or providing temporary online staff to work with your internal Call Center team during demanding events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology professionals gives your clients in Lincoln Nebraska fast communication with an effective support resource with extensive experience providing telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a solid contributor to company efficiency, and Progent's aim is to resolve rather than just annotate network problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based advanced engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Lincoln Nebraska remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your network support is proactive and automated. By exposing looming trouble spots before they cause full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Lincoln Nebraska, Progent's phone-based network support engineers can deliver expert and economical IT support the instant your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Lincoln organization deals with a local independent support technician or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to handle sudden network crises or particularly tough integration problems.
Features of Progent's Online Computer Support for Lincoln Nebraska
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services give companies in Lincoln Nebraska the greatest leverage for your support investment. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Lincoln Nebraska and is also ideal for networks in more remote areas that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service databases, and on-going education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone support and imposes no ongoing retainer for services delivered during regular working hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services include technology integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Application Design
Apple Mac Help
Amazon MWS Software Integration
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that match the specific requirements of your company.
- State of the Art Remote Connectivity Tools
Secure online connectivity permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick fixes to issues that could otherwise demand an expensive personal visit. Effective remote access software and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained companies whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to every customer. The discipline of documenting and archiving service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.