Fast and Affordable Remote Technical Support for Lincoln Nebraska Networks
Immediate Phone Consulting for Lincoln NetworksFor businesses located in Lincoln Nebraska, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional value because they possess the real-world background and have access to the sophisticated tools needed to solve most information system problems rapidly. This lowers direct expenses since service calls require fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly important in environments that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where fast fixes somehow turn into major bills. Progent's skill at handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes which promote the highest level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to connect to your system without compromising network security.

Progent's powerful customer support reporting system keeps comprehensive records describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help rendered to every Progent client by every engineer. This database of trouble tickets and responses is stored as a quickly accessible support database that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.

Online technical support services provided by Progent to clients in Lincoln Nebraska include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight series of network management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your established one, evaluating or customizing Help Desk Call Center application software to meet the special demands of your business, or providing temporary online staff to work with your internal Call Center team during demanding events such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your clients in Lincoln Nebraska fast communication with an effective support resource with extensive experience providing telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a solid contributor to company efficiency, and Progent's aim is to resolve rather than just annotate network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Lincoln Nebraska remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your network support is proactive and automated. By exposing looming trouble spots before they cause full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.
How Your Lincoln Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Lincoln Nebraska, Progent's phone-based network support engineers can deliver expert and economical IT support the instant your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Lincoln organization deals with a local independent support technician or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to handle sudden network crises or particularly tough integration problems.

Features of Progent's Online Computer Support for Lincoln Nebraska
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services give companies in Lincoln Nebraska the greatest leverage for your support investment. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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    Progent provides nationwide remote phone support and troubleshooting services for businesses that operate Apple Mac OS X environments or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's consultants offer macOS and Mac OS X users a range of services including desktop assistance, upgrading to the most recent edition of OS X from earlier versions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also assist your business with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online IT help offers maximum return for your information technology dollar by preserving client productivity and limiting the time billed for computer repair services. Sophisticated online support technology and experienced technicians and consultants combine to enable Progent to handle most IT issues without wasting time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a combination of phone support and remote access. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist you with the most difficult network problems.

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    Cisco has designed an extensive product line of routers that includes appliances built to provide the security, performance, and availability demanded by customers from branch offices to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your network and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Routers.

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    Microsoft Virtual Server 2005, run on the Windows Server 2003 platform and powered by technology first developed by Connectix, provides the power needed to accomplish hardware reduction, application migration, and server isolation tasks via virtualization technology in an enterprise-ready IT network with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at businesses wishing to enhance operational efficiency in application programming and testing, migration from legacy line-of-business applications, and hardware consolidation. Progent's professional Virtual Server consultants can assist your business to evaluate and integrate MS Virtual Server.

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    Progentís Cisco-Premier technology consultants provide experienced PIX Firewall consulting services encompassing design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from compact, plug-and-play desktop devices for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy level of security, speed and availability for business networks of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management solutions. Progentís Cisco consultants can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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