Immediate Online Support for Lincoln Information Networks
Urgent Remote Help for Lincoln NetworksFor companies in Lincoln or anywhere in the state of Nebraska, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional value because they have the real-world background and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. This reduces immediate costs because solutions use up minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick fixes manage to turn into major invoices. Progent's penchant for handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies that promote the highest degree of efficiency for online technical support and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your computer system remotely without violating system security.

Progent's sophisticated service reporting system keeps thorough histories describing all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance delivered to every Progent client by any engineer. This archive of trouble tickets and responses is organized as a conveniently retrievable support database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft open up additional extensive technical databases and allow quick response from vendors' in-house product engineers so Progent's online consulting specialists can come up with optimal solutions quickly.

Remote support services provided by Progent to clients in Lincoln and anywhere in the state of Nebraska include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who need quick communication with a reliable Help Desk with professional phone support as well as the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Call Center can serve as a an escalation resource to handle complex technical challenges, or be ready in overflow instances when your ordinary support engineers are swamped.

    Progent's Call Center staff of experienced network professionals gives your customers in Lincoln or anywhere in the state of Nebraska immediate contact with a large technical support group with extensive background delivering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of business success, and Progent's intent is to resolve and not just annotate network problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and training in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Lincoln, or anywhere in the state of Nebraska, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so your IT support is proactive and automated. By spotting possible trouble spots before they result in network outages, remote monitoring can minimize disruptive and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a combination of operating systems.
How Your Lincoln Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Lincoln or throughout the state of Nebraska, Progent's online network support specialists can provide effective and affordable system support the instant your company has to have it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Lincoln organization works with a regular freelance consultant or employs a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to fix unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Lincoln
Progent's remote support services enable your Lincoln company to experience the benefits of timely, expert IT support without the cost of managing an in-house IT staff. Your information system will derive added strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most organizations in Lincoln and throughout Nebraska, nearby network support providers, whether represented by independent consultants or a full-time maintenance staff, can handle the majority of network issues. On the other hand, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call support specialists offer a convenient, fast, and economical way to augment your local help and to transfer valuable knowledge to increase your ability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although independent service people have less internal costs than larger consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such badly designed environments need careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a network infrastructure able to deliver the stable foundation to meet vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller offices require advice and technical training to navigate through an increasingly complex maze of technology alternatives capable of promoting business growth and improving efficiency. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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