Fast Online Troubleshooting for Lincoln Networks
For companies in Lincoln or anywhere in Nebraska, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online technical support experts offer exceptional value because they possess the real-world experience and are equipped with the advanced technology necessary to resolve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote service firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast repairs manage to turn into large tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote help and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your computer system remotely without breaching corporate security.
Progent's proven customer support reporting application stores extensive histories of all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support rendered to each customer by every consultant. This archive of anomalies and resolutions is stored as a conveniently retrievable support knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts can find the best resolutions quickly.
Online support available from Progent to clients in Lincoln and anywhere in the state of Nebraska include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can provide computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop support services to assist you company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. CCIEs know how to deal with the most challenging issues surrounding network planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent value since their deep experience enables them to fix problems rapidly. In common cases, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system using sophisticated remote support tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking products. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your business to recover rapidly after a serious penetration. Security solutions available from Progent include: thorough information security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to cover a broad spectrum of information technologies including system architecture, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help analyzing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Lincoln Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or modifying Call Center application software to address the particular requirements of your company, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center team to handle high-demand situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts offers your clients in Lincoln or anywhere in the state of Nebraska instant communication with a dependable technical support resource with years of experience offering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's goal is to solve rather than simply report technical problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth engineering support and training in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Lincoln, or anywhere in the state of Nebraska, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause crashes, automated monitoring can avoid inconvenient and expensive network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments based on multiple operating systems.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Lincoln or anywhere in the state of Nebraska, Progent's online network support specialists are ready to deliver effective and affordable IT support whenever your company has to have it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with in-person support visits.
Even if your Lincoln office deals with a local freelance consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve unexpected network crises or particularly tough integration projects.
Details of Progent's Online Network Support for Lincoln
Progent's online help, remote troubleshooting, system security consulting, and system management services give offices in Lincoln or anywhere in the state of Nebraska the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Lincoln and is also ideal for customers in more remote areas of Nebraska that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a minute-by-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone support and imposes no periodic subscription fee for support services provided during normal business hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized professionals with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that meet the specific needs of your company.
- Advanced Remote Connectivity Tools
Secure online connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly onsite visit. Effective online access software and expert engineers combine to allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Support for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained organizations whose clients need immediate access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, refined support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the front lines of IT support, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to every client. The practice of detailing and organizing support records allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.