For small businesses located in Lincoln Nebraska, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and the advanced technology to solve the majority of information system issues quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor fixes somehow end up as large tabs. Progent's skill at solving technical issues quickly translates into your company conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized technologies and field-proven methodologies that promote the highest degree of efficiency for remote technical support and repair for small business computer networks. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's online support team to communicate with your environment remotely without breaching system security.
Progent's proprietary customer support reporting application stores thorough documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to every Progent customer by any Progent consultant. This archive of issues and responses is stored as an easily exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online consulting specialists can come up with the best solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Lincoln Nebraska or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online consulting engineers possess credentials in a comprehensive array of technologies. This broad range of capability permits Progent's engineers to resolve virtually any emergency likely to take place in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with multi-platform networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to small businesses in Lincoln include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad range of information technology including network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and certifies a person's networking knowledge at the master level. Cisco qualified CCIEs can resolve even the most complex challenges occurring in network planning, deployment, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. CCIEs represent an excellent value since their deep expertise enables them to resolve the most difficult problems quickly. In common cases, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so you can receive immediate assistance for serious network infrastructure problems that are crippling business productivity but are beyond the experience of your regular computer service resources. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting technology to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can provide computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support services such as Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP and ISSAP security consultants can provide a variety of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to recover rapidly following a damaging breach. Security consulting services available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Lincoln Nebraska Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for small organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who require quick access to an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Call Center software to address the unique demands of your business, or adding occasional online personnel to supplement your internal Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of experienced network experts provides your customers in Lincoln Nebraska fast access to a reliable technical support group with years of background delivering phone consulting and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business success, and Progent's intent is to fix rather than merely document IT problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply remote professional consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac consultants can support the artistic facets of Mac computing by delivering phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Lincoln Nebraska online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By exposing emerging problems before they cause crashes, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support multiple platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest