For small and midsize companies in Lincoln Nebraska, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world background and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs because solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect costs by reducing or eliminating network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick fixes somehow turn into substantial bills. Progent's skill at solving technical issues efficiently translates into your company saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an array of customized technologies and field-tested processes that promote the highest level of efficiency for online help and repair for small company IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment remotely without breaching system security.
Progent's proprietary service database system keeps comprehensive histories for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of services rendered to every customer by every Progent consultant. This database of problems and fixes is stored as a quickly searchable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's online service specialists can determine optimal solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Lincoln Nebraska or to find out more about Progent's online support programs, call Progent at
Phone-based Technical Services Provided by Progent
Progent's phone-based network support engineers have certified skills in a comprehensive array of disciplines. This broad range of IT skills permits Progent's engineers to resolve practically any crisis likely to take place in a small company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to small businesses in Lincoln include:
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Progent in addition offers a full array of remote desktop support including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center application software to meet the unique needs of your corporation, or providing temporary online personnel to supplement your existing Call Center group to deal with demanding situations like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced information technology experts provides your customers in Lincoln Nebraska quick contact with a dependable technical support resource with years of background delivering phone support and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a major contributor to business efficiency, and Progent's policy is to solve rather than just report technical problems.
Progent's Apple Mac experts can nurture the creative aspect of Macintosh systems by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Lincoln Nebraska online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By anticipating possible problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a combination of operating systems.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
City | Address | Phone | Link |
Des Moines | 309 Court Avenue, Suite 200 Des Moines, IA 50309 United States |
(515) 985-0700 | Des Moines Network Support Services |
Lincoln | 151 N. 8th Street Lincoln, NE 68508 United States |
(402) 817-1222 | Lincoln Network Support Services |
Omaha | 950 S 10th Street Omaha, NE 68108 United States |
(402) 702-0010 | Omaha Network Support Services |