For small and midsize companies in Lincoln Nebraska, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support services offer exceptional value due to the fact that they have the practical background and the sophisticated tools to solve most information system problems rapidly. This reduces direct costs because solutions take up fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at disposing of problems quickly translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which allow the maximum level of efficiency for online help and troubleshooting for small and midsize company computer systems. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to interface to your network without violating corporate security.
Progent's highly evolved customer support database system maintains detailed records of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to every Progent customer by every Progent engineer. This archive of trouble tickets and repairs is structured as a readily searchable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Lincoln Nebraska or to learn more about Progent's phone support programs, call Progent at
Phone-based Network Support Services Offered Progent
Progent's remote technical support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to manage virtually any crisis that may take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online support services provided by Progent to clients in Lincoln include:
Progent's UNIX and Linux support engineers can offer emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Progent also can deliver a wide range of online PC desktop support services such as Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your established organization, evaluating or modifying Call Center application software to handle the special needs of your corporation, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to deal with high-demand situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced network consultants provides your workers in Lincoln Nebraska instant contact with a large technical support resource with extensive background delivering phone help and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a major contributor to business productivity, and Progent's target is to solve instead of merely document network problems.
Progent's Apple Mac experts can support the creative facets of Mac systems by providing remote help services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Lincoln Nebraska online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they cause downtime, remote monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate multiple OS platforms.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
City | Address | Phone | Link |
Des Moines | 309 Court Avenue, Suite 200 Des Moines, IA 50309 United States |
(515) 985-0700 | Des Moines Network Support Services |
Lincoln | 151 N. 8th Street Lincoln, NE 68508 United States |
(402) 817-1222 | Lincoln Network Support Services |
Omaha | 950 S 10th Street Omaha, NE 68108 United States |
(402) 702-0010 | Omaha Network Support Services |