For small and midsize companies located in Lincoln or anywhere in Nebraska, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote support services offer excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve most information system issues quickly. This reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many online support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick fixes manage to end up as large tabs. Progent's skill at disposing of problems efficiently translates into your business conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for online technical support and troubleshooting for small company information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's remote service group to communicate with your network without breaching system security.
Progent's proprietary technical support database system stores thorough records describing all support that Progent's clients have been provided. Progent's staff consultants have access to the history of all help rendered to every Progent client by every engineer. This archive of problems and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive technical support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine optimal resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Lincoln or anywhere in Nebraska or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based support experts have certified skills in a comprehensive set of technologies. This broad scope of capability permits Progent's engineers to address virtually any crisis likely to crop up in a small company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To help clients with mixed-operating system networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support available from Progent to small businesses in Lincoln and throughout the state of Nebraska include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology such as system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a person's networking knowledge at the master level. CCIEs can handle the most complex challenges occurring in network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to fix the most complex problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can get timely assistance for serious network infrastructure problems that are hurting worker efficiency but are not within the scope of your ordinary computer maintenance personnel. Progent's Cisco CCIE consultants can communicate with your computer system using sophisticated remote support technology to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-certified remote service professionals can deliver network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your company to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; guarding your email system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies frequently need. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Lincoln Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are intended for smaller organizations who lack the budget to create an in-house Call Center but who require quick communication with a dependable Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and acts as a transparent addition to your current Helpdesk staff. Progent's Virtual Help Desk can serve as an escalation resource to resolve complex technical problems, or be available in hectic instances when your ordinary resources are swamped.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or customizing Help Desk software products to handle the special needs of your business, or providing temporary phone support staff to supplement your existing Help Desk team during high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of seasoned information technology professionals provides your customers in Lincoln or anywhere in the state of Nebraska immediate communication with a dependable technical support group with substantial background offering phone support and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a significant driver of company efficiency, and Progent's aim is to fix rather than simply document IT problems.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides remote professional engineering expertise and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and Excel. To learn more about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic facets of Macintosh systems by delivering phone-based help support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or setting up an audio/video production facility.
Online Network Monitoring Support
Progent can provide companies in Lincoln, or anywhere in the state of Nebraska, online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your computer support is proactive rather than reactive. By detecting possible problems before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a mix of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.