For small and midsize companies in Lincoln Nebraska, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world background and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs because solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect costs by reducing or eliminating network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick fixes somehow turn into substantial bills. Progent's skill at solving technical issues efficiently translates into your company saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an array of customized technologies and field-tested processes that promote the highest level of efficiency for online help and repair for small company IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment remotely without breaching system security.
Progent's proprietary service database system keeps comprehensive histories for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of services rendered to every customer by every Progent consultant. This database of problems and fixes is stored as a quickly searchable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's online service specialists can determine optimal solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Lincoln Nebraska or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based network support engineers have certified skills in a comprehensive array of disciplines. This broad range of IT skills permits Progent's engineers to resolve practically any crisis likely to take place in a small company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to small businesses in Lincoln include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can resolve the most intractable challenges surrounding network design, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent value since their broad experience permits them to resolve even the most complex problems quickly. In many instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a CCIE so you can receive urgent assistance for serious network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your ordinary IT maintenance personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of sophisticated remote troubleshooting tools in order to provide quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-expert remote service experts offer computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote desktop support including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP security engineers can provide a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly after a damaging breach. Security consulting services available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Lincoln Nebraska Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the budget to assemble and manage an internal Call Center but who want quick response from an effective Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center application software to meet the unique needs of your corporation, or providing temporary online personnel to supplement your existing Call Center group to deal with demanding situations like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced information technology experts provides your customers in Lincoln Nebraska quick contact with a dependable technical support resource with years of background delivering phone support and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a major contributor to business efficiency, and Progent's policy is to solve rather than just report technical problems.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff can supply online professional consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, MS Office Word, and MS Excel. To find out more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the creative aspect of Macintosh systems by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Lincoln Nebraska online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By anticipating possible problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest