For small companies located in Lincoln or anywhere in the state of Nebraska, Progent provides help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent value because they have the practical experience and the advanced tools to solve the majority of network issues quickly. This lowers immediate costs since solutions require a smaller number of billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with indirect costs by reducing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe just for the services that you receive. Unlike typical online service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor fixes manage to end up as substantial bills. Progent's skill at disposing of technical issues efficiently results in your company spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-proven methodologies that ensure the maximum degree of efficiency for remote help and repair for small company computer networks. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without compromising network security.
Progent's powerful customer support database system keeps thorough histories of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance provided to each Progent customer by any engineer. This history of issues and repairs is structured as an easily accessible internal database that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to vendors' internal product engineers so Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Lincoln or anywhere in Nebraska or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote network support engineers offer credentials in an extensive set of products and technologies. This breadth of capability enables Progent's consultants to manage virtually any crisis that may crop up in a small or midsize company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To help businesses with mixed-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to customers in Lincoln and throughout the state of Nebraska include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing problems affecting UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most intractable problems associated with network planning, installation, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to find solutions for the most intractable problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network problems that are lowering worker productivity but are outside the scope of your ordinary IT service personnel. Progent's Cisco-qualified CCIE engineers can interface to your network via sophisticated remote troubleshooting technology to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM and CISSP security engineers offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recuperate quickly following a serious breach. Security support services offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies frequently need. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Lincoln Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the resources to assemble and manage an in-house Call Center but who need fast communication with an efficient Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or enhancing your current organization, selecting or modifying Help Desk software to handle the special needs of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team to deal with high-demand events such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Lincoln or anywhere in the state of Nebraska immediate access to a reliable network service resource with years of background delivering telephone-based consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a solid enabler of business productivity, and Progent's aim is to solve instead of simply document technical issues.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides remote professional consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Project, Word, and MS Office Excel. To learn additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can support the imaginative elements of Macintosh environments by providing remote consulting services and education in imaging, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Lincoln, or anywhere in the state of Nebraska, online network and server monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into crashes, proactive monitoring can ward off stressful and costly service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a variety of OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.