For small businesses located in Lincoln or anywhere in Nebraska, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support services offer exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of information system issues quickly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. In contrast to typical online support firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick solutions manage to end up as large tabs. Progent's skill at handling problems efficiently translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote consulting and repair for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to connect to your company's system without breaching corporate security.
Progent's highly evolved customer support database application maintains comprehensive records of all support that Progent's clients have received. Progent's authorized consultants have access to the history of support provided to each Progent customer by every Progent consultant. This archive of problems and repairs is stored as a conveniently searchable internal knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's online service specialists can find the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Lincoln or anywhere in Nebraska or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's remote network support engineers offer certified skills in a comprehensive array of technologies. This broad range of IT skills allows Progent's consultants to handle practically any emergency likely to crop up in a small company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online services Offered by Progent to small businesses in Lincoln and throughout the state of Nebraska include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide spectrum of information technology such as network architecture, email systems, network and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve even the most complex issues encountered in network infrastructure design, installation, administration, protection, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to find solutions for the most intractable problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive urgent assistance for complex network infrastructure problems that are impacting worker productivity but are outside the experience of your ordinary network service providers. Progent's Cisco-qualified CCIE engineers can communicate with your environment via the latest on-line support technology in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist your business to recuperate quickly after a serious breach. Security consulting services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe architectures for off-site and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Lincoln Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Call Center support services are designed for smaller companies who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast communication with a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk or improving your current organization, evaluating or modifying Call Center application software to meet the particular demands of your corporation, or adding occasional online personnel to work with your in-house Help Desk Call Center resources during demanding events such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of experienced information technology professionals gives your customers in Lincoln or anywhere in the state of Nebraska rapid contact with a large network service resource with years of background offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a major enabler of company productivity, and Progent's policy is to solve instead of merely document technical issues.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and MS Office Excel. To learn additional information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can support the creative elements of Mac environments by delivering remote help support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide businesses in Lincoln, or anywhere in the state of Nebraska, remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your network maintenance is proactive and automated. By uncovering looming problems before they expand into network outages, remote monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks based on multiple operating systems.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.