For small and midsize companies in Lincoln or anywhere in Nebraska, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of network issues rapidly. Efficient support reduces direct costs because service calls take up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you receive. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick repairs manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently translates into your company spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of customized technologies and proven methodologies that permit the highest degree of efficiency for remote help and repair for small and midsize company IT networks. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your company's computer system remotely without breaching system security.
Progent's highly evolved customer support database application stores extensive histories for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support provided to every client by every engineer. This database of problems and fixes is stored as an easily retrievable internal database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive support databases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Lincoln or anywhere in Nebraska or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's online technical service engineers have credentials in an extensive array of products and technologies. This broad range of capability permits Progent's engineers to tackle almost any emergency that may occur in a small business information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to small businesses in Lincoln and throughout the state of Nebraska include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad range of information technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult issues associated with network infrastructure planning, installation, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying program patches. CCIEs provide excellent value since their broad expertise permits them to fix even the most difficult problems quickly. In common cases, less experienced consultants can wrestle for hours or days with identical tasks that a CCIE can fix in minutes.
Few service organizations make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get timely support for severe network infrastructure problems that are crippling worker efficiency but are outside the scope of your regular network support personnel. Progent's Cisco CCIE engineers can connect to your network by means of advanced remote support tools to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-expert online support engineers offer network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support services such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security services to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly following a damaging penetration. Security services available from Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Lincoln Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are intended for small organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who want fast response from an effective Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the unique requirements of your corporation, or providing temporary online personnel to reinforce your internal Help Desk Call Center group to handle unusually busy situations such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Lincoln or anywhere in the state of Nebraska instant communication with an efficient support resource with substantial experience offering telephone-based support and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial enabler of business success, and Progent's target is to resolve rather than merely report network issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides online advanced engineering expertise and education in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Office Word, and MS Excel. To read more concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the creative aspect of Mac systems by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Lincoln, or anywhere in the state of Nebraska, remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating looming trouble spots before they cause crashes, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a mix of operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.