For small and midsize businesses in Lincoln Nebraska, Progent provides help for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. This reduces immediate costs because service calls require fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more with indirect costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical online support organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at handling problems efficiently translates into your business spending less money.
Progent's Remote Service Tools
Over the years, Progent has refined an arsenal of customized tools and field-tested processes that allow the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company computer systems. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.
Progent's powerful customer support database system keeps thorough histories of all support that Progent's clients have received. Progent's team engineers have access to the details of services rendered to each customer by any Progent engineer. This history of problems and fixes is organized as a readily searchable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft permit access to additional extensive support databases and allow priority access to manufacturers' internal support staff so Progent's online consulting experts can come up with optimal resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Lincoln Nebraska or to learn more about Progent's phone support options, contact Progent at
Online Technical Support Services Provided by Progent
Progent's online technical service engineers possess credentials in an extensive array of technologies. This wide range of technical skills permits Progent's engineers to address almost any emergency likely to take place in a small business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical services Offered by Progent to small businesses in Lincoln include:
Progent's UNIX/Linux support engineers can offer emergency online help for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and certifies a consultant's technical skills at the master level. Cisco CCIEs can handle the most complex problems surrounding network infrastructure planning, deployment, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional value because their broad experience enables them to resolve even the most complex problems rapidly. In common cases, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a CCIE so your company can get timely assistance for serious network infrastructure problems that are crippling worker efficiency but are not within the experience of your local IT support providers. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of sophisticated remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.
Progent's Microsoft-expert online service professionals can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help you with a wide variety of platform support such as Microsoft Windows Server 2022 solution design and migration support,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of remote desktop support services including Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to recover rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Call Center software to address the unique demands of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk team during demanding events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants gives your clients in Lincoln Nebraska fast contact with an effective support group with substantial experience delivering telephone-based consulting and remote repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a major enabler of company productivity, and Progent's goal is to fix and not simply annotate IT issues.
Progent's Apple Mac experts can promote the imaginative components of Macintosh systems by delivering remote help support and education in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio or video or integrating an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Lincoln Nebraska online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so your computer support is proactive and automated. By spotting emerging trouble spots before they evolve into downtime, proactive monitoring can minimize stressful and costly network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems based on multiple operating systems.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
| City | Address | Phone | Link |
| Des Moines | 309 Court Avenue, Suite 200 Des Moines, IA 50309 United States |
(515) 985-0700 | Des Moines Network Support Services |
| Lincoln | 151 N. 8th Street Lincoln, NE 68508 United States |
(402) 817-1222 | Lincoln Network Support Services |
| Omaha | 950 S 10th Street Omaha, NE 68108 United States |
(402) 702-0010 | Omaha Network Support Services |