For small businesses in Lincoln or anywhere in the state of Nebraska, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you receive. Unlike typical online support companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick fixes manage to end up as big invoices. Progent's penchant for dealing with technical issues efficiently translates into your company conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies that ensure the maximum level of effectiveness for online technical support and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to access your company's system remotely without breaching system security.
Progent's sophisticated customer support reporting application stores comprehensive records for the support that Progent's customers have received. Progent's staff consultants have the benefit of the details of services delivered to each client by every Progent engineer. This archive of problems and repairs is stored as a conveniently searchable support knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and allow priority access to vendors' in-house support staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Lincoln or anywhere in Nebraska or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's remote technical support engineers have advanced credentials in a comprehensive array of disciplines. This broad scope of IT skills permits Progent's engineers to address almost any problem that may crop up in a small or midsize business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help clients with multi-operating system environments, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support Offered by Progent to clients in Lincoln and anywhere in the state of Nebraska include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with the most stubborn challenges associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs provide excellent value since their broad experience enables them to fix even the most difficult problems rapidly. In many cases, less experienced service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make CCIEs accessible to support small and medium sized companies. Progent offers fast telephone access to a Cisco CCIE so your company can receive timely assistance for serious network problems that are impacting worker productivity but are outside the scope of your local computer support providers. Progent's CCIE support experts can interface to your environment via advanced remote support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified online service experts can deliver computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online PC desktop consulting and support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recover quickly after a damaging penetration. Security services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small companies frequently need. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Lincoln Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center service options for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small organizations who don't have the resources to create an in-house Call Center but who want quick access to a dependable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and acts as a transparent addition to your established Helpdesk staff. Progent's Virtual Call Center can serve as an escalation alternative to resolve the most difficult network problems, or be ready in overflow instances when your other resources are overwhelmed.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or improving your existing organization, selecting or enhancing Help Desk software products to meet the particular demands of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center resources to deal with demanding situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned network consultants gives your computer users in Lincoln or anywhere in the state of Nebraska rapid assistance from a large technical support resource with substantial background delivering phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a key driver of company efficiency, and Progent's aim is to resolve rather than simply document IT problems.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group offers remote professional engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To learn more information about Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative facets of Mac systems by providing remote help support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Lincoln, or anywhere in the state of Nebraska, remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.