For small companies in Lincoln or anywhere in Nebraska, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services offer exceptional leverage due to the fact that they have the real-world background and the advanced tools to resolve most information system issues rapidly. This lowers direct costs because solutions require fewer billable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you receive. In contrast to many online support companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where quick solutions manage to turn into substantial tabs. Progent's skill at solving problems quickly translates into your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which allow the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's computer system remotely without compromising corporate security.
Progent's powerful customer support database system keeps comprehensive histories of the support that Progent's clients have received. Progent's team service personnel have access to the details of all help provided to every customer by any Progent consultant. This database of anomalies and solutions is stored as a quickly exploitable proprietary database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at the best solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Lincoln or anywhere in Nebraska or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote support professionals possess credentials in an extensive array of disciplines. This broad range of IT skills permits Progent's engineers to resolve virtually any crisis that may take place in a small or midsize company information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-OS networks, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services Offered by Progent to clients in Lincoln and throughout the state of Nebraska include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of computer technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and validates a person's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult issues encountered in network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to resolve the most complex problems rapidly. In common instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get immediate support for serious network infrastructure issues that are hurting business efficiency but are beyond the scope of your regular IT service providers. Progent's CCIE engineers can tie into your network by means of advanced remote support tools to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
Authorized Windows Support
Progent's Microsoft-certified online support professionals offer network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of online PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Qualified Network Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a range of security services that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly after a damaging penetration. Security solutions offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies often need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Lincoln Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk programs for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who lack the resources to build and maintain an internal Help Desk Call Center but who need quick response from an effective Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless reinforcement of your established Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve complex technical challenges, or be available in hectic situations when your regular service providers are overwhelmed.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk software products to address the particular demands of your corporation, or adding temporary online staff to reinforce your existing Help Desk resources to deal with unusually busy events like software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of experienced information technology professionals provides your workers in Lincoln or anywhere in the state of Nebraska immediate access to a dependable network service resource with years of experience offering phone support and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's aim is to resolve rather than just track IT issues.
Applications Services: Training, Development, and Integration
Progent's Applications Experts Team can supply phone-based professional engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To read more about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the imaginative components of Apple Mac computing by offering remote help services and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent offers businesses in Lincoln, or anywhere in the state of Nebraska, online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating possible problems before they grow into network outages, system monitoring can head off inconvenient and costly network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks based on a combination of platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.