Fast and Affordable Remote Support for Lincoln Nebraska Computer Networks
For businesses in Lincoln Nebraska, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network issues quickly. This lowers direct expenses because service calls require minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where speedy. minor fixes manage to turn into big bills. Progent's skill at handling problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies that permit the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's network without compromising corporate security.
Progent's advanced customer support database application stores comprehensive documentation describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of all help provided to every Progent customer by every Progent engineer. This history of trouble tickets and fixes is structured as a readily accessible proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast response from vendors' internal product engineers so Progent's online service specialists can find the most efficient solutions promptly.
Online services offered by Progent to businesses in Lincoln Nebraska include:
Authorized Windows Expertise
Progent's Microsoft-premier online support engineers offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting services, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help you business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates an individual's networking skills at the expert level. CCIEs know how to handle even the most challenging challenges occurring in network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional value since their deep expertise permits them to fix problems quickly. In common instances, less qualified service providers can wrestle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can interface to your network via the latest on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity appliances by delivering services such as:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly following a serious penetration. Security support services offered by Progent cover thorough network security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide array of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's top corporations. The ProSight series of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Lincoln Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center team of veteran information technology experts gives your computer users in Lincoln Nebraska rapid access to a reliable network service group with substantial experience providing phone help and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's target is to fix instead of merely document technical issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, customization, and training services, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Lincoln Nebraska remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your IT maintenance is proactive and automated. By uncovering potential issues before they evolve into crashes, automated monitoring can minimize stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support a variety of platforms.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Lincoln Nebraska, Progent's online computer support engineers can provide expert and economical IT support the instant your company has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Lincoln company relies on a regular freelance consultant or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to solve unexpected network crises or especially challenging integration projects.
Advantages of Progent's IT Support for Companies in Lincoln Nebraska
Progent's online IT consulting services allow your Lincoln company to realize the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your network will derive added strategic value by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote extension of your local IT resources
With most organizations in Lincoln Nebraska, nearby network service providers, whether made up of freelance consultants or an internal IT staff, can resolve the majority of technical problems. However, serious problems might strike when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support specialists provide a convenient, fast, and economical way to augment your regular resources and to pass on valuable information to increase your capability to deal with future problems locally.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While independent service people have smaller overhead than larger consulting companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve help may require your business to wait for help during an emergency. As your network grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support expertise to insure your network stays available.
- Build a Solid Foundation for Seamless Expansion
Companies often start with an IT system created on a modest budget. Lacking a strong framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly built systems need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet vital business requirements and simplify downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller offices need advice and technical education to negotiate an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. They hardly need a network engineer who is trying to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the front lines of network support, performing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.