Fast and Affordable Remote Support for Lincoln Nebraska Computer Networks
Urgent Online Help for Lincoln NetworksFor businesses in Lincoln Nebraska, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network issues quickly. This lowers direct expenses because service calls require minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where speedy. minor fixes manage to turn into big bills. Progent's skill at handling problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies that permit the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's network without compromising corporate security.

Progent's advanced customer support database application stores comprehensive documentation describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of all help provided to every Progent customer by every Progent engineer. This history of trouble tickets and fixes is structured as a readily accessible proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast response from vendors' internal product engineers so Progent's online service specialists can find the most efficient solutions promptly.

Online services offered by Progent to businesses in Lincoln Nebraska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's top corporations. The ProSight series of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center team of veteran information technology experts gives your computer users in Lincoln Nebraska rapid access to a reliable network service group with substantial experience providing phone help and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's target is to fix instead of merely document technical issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based professional engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Lincoln Nebraska remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your IT maintenance is proactive and automated. By uncovering potential issues before they evolve into crashes, automated monitoring can minimize stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support a variety of platforms.
How Your Lincoln Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Lincoln Nebraska, Progent's online computer support engineers can provide expert and economical IT support the instant your company has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Lincoln company relies on a regular freelance consultant or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to solve unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Lincoln Nebraska
Progent's online IT consulting services allow your Lincoln company to realize the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your network will derive added strategic value by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    With most organizations in Lincoln Nebraska, nearby network service providers, whether made up of freelance consultants or an internal IT staff, can resolve the majority of technical problems. However, serious problems might strike when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support specialists provide a convenient, fast, and economical way to augment your regular resources and to pass on valuable information to increase your capability to deal with future problems locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While independent service people have smaller overhead than larger consulting companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve help may require your business to wait for help during an emergency. As your network grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support expertise to insure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often start with an IT system created on a modest budget. Lacking a strong framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly built systems need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. They hardly need a network engineer who is trying to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the front lines of network support, performing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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    Progent's compensation model is built on revenue sharing, so similar to being a freelance consultant, your income is entirely driven by your work effort. Certain of our consultants stress quality of life and elect to consult at an easy pace, utilizing our self-determined schedule to follow personal pursuits such as hiking, car racing, snow boarding, surfing, travel, or sharing private time with relatives and friends. Other consultants take advantage of the opportunity to earn big dollars via lots of effort and long hours. Progent fully encourages either end of the spectrum plus any point in between.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco appliances for unified management.

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    For replies to common enquiries concerning being employed by Progent, go to Consulting at Progent Q&A.

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    Progent's Cisco Meraki wireless access point consultants offer online and onsite support to assist organizations of all sizes to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to create a seamless ecosystem that delivers identical access, performance, security, manageability and uptime for wired and Wi-Fi users irrespective of their location or computing device.

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    Progentís experienced Cisco IT security consultants offer high-level PIX and ASA Firewall consulting services including infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer advanced protection, performance, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating common OS-specific security gaps.

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    Microsoft Windows Enterprise Directory requires extensive practical experience to configure optimally across a large corporation. Progentís Microsoft Certified engineers are experts in designing, deploying, and supporting complex Enterprise Active Directory installations. Progentís fields of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with legacy legacy software configuration objects in online AD systems, and repair of unsuccessful installations of Active Directory and Active Directory-associated programs.

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    Progent's Cisco CCIE-certified networking consultants can provide advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing Microsoft ISA Server-based security solutions for IT networks with many sites, remote workers, and mission-critical web applications. Progent's ISA Firewall consultants can help your small business in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that supports your information protection requirements without adversely limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent offers nationwide remote help and troubleshooting services for businesses that operate Apple macOS and OS X networks or whose information systems include a combination of Mac and Microsoft Windows technology. Progent's experts can provide Mac users a variety of services such as desktop support, migration to the most recent edition of macOS from legacy versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and iPad integration and management, or migrating to iCloud services. Remote IT help offers maximum return for your IT budget by protecting client productivity and limiting the time billed for computer repair services. Sophisticated remote support technology and skilled technicians and engineers combine to enable Progent to handle most network problems without squandering time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of phone support and remote network analysis. Progent can make available Cisco CCIE network engineers and CISM and CISSP premier security professionals to help you with the toughest network problems.

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    Cisco Cisco Unified Communications Manager (Unified CM), previously known as CallManager, operates as the heart of Cisco's collaboration platform. Cisco Unified CM and Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating with unified messaging apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified network consultants offer efficient and affordable remote and onsite expertise to assist businesses of any size to create and administer Unified CM deployments by providing Unified Communications Manager integration and technical support services that deliver optimum productivity. Progent's consultants can assist with any aspect of CUCM configuration and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN support, deploying ISR G2 routers with CUBE support, designing Cisco UCS server failover systems for survivability, performance tuning, and integration with Exchange Server.

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    For custom program creation, Progent can provide software design experts to write line-of-business software in areas such as eCommerce, web development, Microsoft Dynamics products including Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Microsoft IIS to build custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers experts in a wide array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    Progent can provide the assistance of a certified VMware VCDX expert to help you plan, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for local datacenters, cloud environments, or hybrid deployments. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, fault tolerance, and application mobility.

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    If your business does not need immediate remote support but you think you will require assistance with your network soon, you can conserve time and money and guarantee that the appropriate expertise will be available when you require it by getting in touch with a Progent sales agent and registering as a client. For more information, phone 800-993-9400 or send email to

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    Remote continuous monitoring, automated alarms, and actionable reports are vital to preserving the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of all sizes can get a level of protection that was previously reserved for large enterprises. Progent can provide several Remote Monitoring and Management options delivered as low-cost service packages created to assist your company to detect and fix a most IT network issues before they can disrupt your business.

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    Progent's Microsoft and Cisco premier network engineers can provide expert support for a broad array of technologies and can deliver that expertise online nationwide or onsite in major cities across the United States and anywhere in California. Progent offers online help for information systems based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Windows and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE network specialists for complex network issues, as well as the the support of CISA and CISSP-accredited security engineers to handle complex security design and troubleshooting. Progent has delivered remote network support to businesses in every state in the U.S.

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    Progent's Cisco Jabber consultants can provide online or on-premises expertise to assist organizations of all sizes to design, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth expertise for all the technologies that make up building an end-to-end Jabber solution including Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

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    Our Experts Team offers support in important fields that include Macintosh networking and applications; Expertise for Linux, UNIX-based, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized application help; Chief Information Officer, business analyst, and project logistics outsourcing; Special applications development and deployment; Web, electronic business, Electronic Data Interchange, and customer portal design and deployment; Database management and performance help; Management information consulting; and Telecom systems consulting.

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    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including planning high availability infrastructure for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.

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    Windows 8.1 is designed to power computers from smartphones and slates to engineering workstations. An abundance of innovative features, including touch screen interface and signature live tiles GUI, offer a wide selection of benefits for companies who know how to exploit them. Progent's Windows consultants can help get your organization up to speed with Microsoft Windows 8.1 and show you how to gain significant business advantage from the product's many technical enhancements.

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