Fast and Affordable Remote Technical Support for Lincoln Networks
For businesses located in Lincoln or anywhere in Nebraska, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value because they have the practical background and have access to the sophisticated technology needed to solve most network problems quickly. Efficient support lowers direct costs since service calls use up minimal billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support know-how is especially valuable in environments that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. Unlike many remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast solutions somehow end up as substantial tabs. Progent's skill at solving problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the highest level of effectiveness for remote help and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your company's environment without violating corporate security.
Progent's proven customer support database system keeps extensive histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the records of assistance delivered to every Progent client by every consultant. This history of trouble tickets and resolutions is stored as a conveniently retrievable support database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from manufacturers' in-house support staff so Progent's online consulting specialists are able to determine the best solutions promptly.
Remote services offered by Progent to clients in Lincoln and anywhere in the state of Nebraska include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates a consultant's networking knowledge at the expert level. CCIEs can resolve the most complex issues associated with network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs are an excellent value since their broad experience allows them to solve problems quickly. In many cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your environment by means of the latest on-line support tools to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's market leading family of infrastructure appliances by offering consulting services that include:
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to bolster the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or help your company to recover quickly following a serious penetration. Security support services offered by Progent cover thorough network security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize local resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a wide array of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance analyzing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Lincoln Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can support you in building an effective new Call Center or improving your established organization, identifying or customizing Help Desk software to address the unique requirements of your corporation, or providing temporary phone support personnel to reinforce your in-house Help Desk team to handle high-demand events such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your customers in Lincoln or anywhere in the state of Nebraska rapid contact with an efficient technical support group with extensive background delivering telephone-based support and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a key driver of business success, and Progent's policy is to fix rather than simply report technical issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group can supply remote professional consulting support and education in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Lincoln, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network support is proactive and automated. By spotting potential trouble spots before they expand into network outages, remote monitoring can ward off stressful and costly information system crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Lincoln or throughout the state of Nebraska, Progent's online network support specialists can provide effective and affordable IT help whenever your business has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Lincoln business has a local freelance consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to resolve unexpected system emergencies or especially complex integration problems.
Features of Progent's Remote Computer Services for Lincoln
Progent's phone support, Internet-based repair, system security consulting, and system management services give companies in Lincoln or anywhere in the state of Nebraska unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Lincoln and is also ideal for customers in more remote areas of Nebraska that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone support and asks for no monthly subscription fee for services provided during normal working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Software Development
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that align with the special requirements of your company.
- State of the Art Remote Connectivity Tools
Protected remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise require a costly onsite service call. State-of-the-art remote access software and expert engineers combine to enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for Maximum Network Availability
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained offices whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to every client. The practice of documenting and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.