Immediate Online Help for Lincoln Computer Networks
For businesses in Lincoln or anywhere in Nebraska, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at solving problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online consulting and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your company's computer system remotely without breaching corporate security.
Progent's proven service database system stores extensive records of the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help rendered to every client by every consultant. This archive of issues and responses is stored as a quickly retrievable internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the best resolutions quickly.
Remote technical services available from Progent to clients in Lincoln and anywhere in the state of Nebraska include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs can deal with even the most complex challenges encountered in network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise permits them to fix problems quickly. In common instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your environment using state-of-the-art remote support tools in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking devices. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of system protection solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: in depth data security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote support services to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine local resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a wide range of information technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance troubleshooting problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online engineering services include:
How Your Lincoln Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center software to address the unique requirements of your company, or adding temporary phone support personnel to work with your in-house Help Desk Call Center team to handle high-demand situations like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology experts provides your customers in Lincoln or anywhere in the state of Nebraska instant communication with an effective technical support group with substantial background offering telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to business performance, and Progent's goal is to solve rather than just annotate IT problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote and in-depth engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Lincoln, or anywhere in the state of Nebraska, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By exposing potential issues before they evolve into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Lincoln or anywhere in the state of Nebraska, Progent's online network support engineers can deliver expert and affordable IT help the moment your company requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to solve network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Lincoln organization deals with a local freelance consultant or employs a full time organization that know how to handle typical network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve unexpected network crises or especially complicated integration problems.
Details of Progent's Online Computer Services for Lincoln
Progent's online support, remote troubleshooting, system security expertise, and network management services offer businesses in Lincoln or anywhere in the state of Nebraska the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Lincoln and is also ideal for networks in geographic regions of Nebraska that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone service and asks for no monthly retainer for services provided during normal working hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop resource for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that meet the specific requirements of your company.
- Advanced Online Connectivity Tools
Protected online access allows Progent's support experts to see precisely what your customers see. This makes it easier to find quick fixes to problems that might otherwise require a costly personal service call. Sophisticated remote access tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for Maximum System Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be tempted to allow simple problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The discipline of documenting and archiving support records results in more efficient support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.