Fast and Affordable Remote Troubleshooting for Lincoln IT Networks
For organizations located in Lincoln or anywhere in Nebraska, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve the majority of network issues rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to many online support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from scenarios where speedy. minor solutions manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes which permit the highest level of efficiency for remote help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to connect to your company's computer system remotely without violating network security.
Progent's advanced technical support database application includes detailed records of all support that Progent's customers have received. Progent's team engineers have access to the details of all help rendered to every Progent customer by any engineer. This history of trouble tickets and responses is stored as an easily retrievable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional vast support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting experts can come up with the most efficient resolutions promptly.
Remote support provided by Progent to clients in Lincoln and anywhere in the state of Nebraska include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers offer computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to assist you business to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and certifies a person's network technology knowledge at the expert level. CCIEs can resolve the most complex problems associated with network planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness since their deep experience permits them to find solutions for problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment by means of state-of-the-art remote troubleshooting technology to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer help for the entire range of Cisco's industry-leading selection of connectivity devices by offering consulting services that include:
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or assist you to clean up rapidly following a damaging breach. Security support services available from Progent cover comprehensive data security assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; building safe techniques for off-site and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad range of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Lincoln Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or improving your established one, selecting or customizing Help Desk Call Center application software to meet the unique needs of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center group to deal with high-demand scenarios like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology experts provides your computer users in Lincoln or anywhere in the state of Nebraska immediate access to an effective support group with substantial experience providing phone support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a major driver of company productivity, and Progent's aim is to solve rather than simply track IT issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Lincoln, or anywhere in the state of Nebraska, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network support is proactive and automated. By anticipating potential problems before they grow into network outages, remote monitoring can minimize stressful and expensive network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a variety of operating systems.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Lincoln or throughout the state of Nebraska, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the instant your company has to have it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Lincoln business works with a regular independent consultant or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to fix sudden system crises or particularly complex integration projects.
Features of Progent's Remote Computer Support for Lincoln
Progent's phone support, remote troubleshooting, system security expertise, and system administration services give offices in Lincoln or anywhere in the state of Nebraska the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can deliver your office world class IT support while allowing you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Lincoln and is also ideal for networks in geographic regions of Nebraska that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone help and imposes no periodic retainer for services delivered during regular business hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting services include technology integration, MS Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise in critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Software Development
Apple Mac Help
Amazon MWS Software Design and Programming
By offering a convenient centralized resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that address the specific needs of your business.
- State of the Art Online Access Software
Secure remote connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require an expensive onsite visit. Sophisticated remote connectivity software and experienced engineers combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High Network Uptime
For organizations with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-constrained organizations whose clients need instant access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the forefront of network support, performing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each customer. The discipline of detailing and organizing service activity results in more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.