Immediate Online Troubleshooting for Lincoln IT Networks
For businesses in Lincoln or anywhere in the state of Nebraska, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most network problems rapidly. Efficient support lowers immediate costs since service calls require minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at solving problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies that permit the maximum degree of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to link to your system remotely without breaching corporate security.
Progent's sophisticated service database application includes extensive histories describing all support that Progent's customers have received. Progent's team consultants have the benefit of the details of services rendered to every Progent customer by every engineer. This history of trouble tickets and solutions is stored as a conveniently retrievable support knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists can determine the most efficient solutions promptly.
Remote technical services available from Progent to clients in Lincoln and throughout the state of Nebraska include:
Certified MS Windows Experts
Progent's Microsoft-qualified online support engineers offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and certifies a person's technical skills at the master level. Cisco CCIEs can resolve the most stubborn issues occurring in network design, integration, maintenance, security, and repair. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience permits them to fix problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your environment using the latest on-line troubleshooting technology to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity products. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs deployment support, Cisco wireless controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to recuperate quickly following a serious penetration. Security solutions offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad range of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Lincoln Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the money or time to support an in-house Help Desk Call Center but who require fast access to a dependable Help Desk with professional phone assistance plus the ability to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your existing Call Center staff. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve the toughest computer system issues, or be available in those instances when your ordinary support engineers are swamped.
Progent's Help Desk staff of seasoned information technology consultants gives your customers in Lincoln or anywhere in the state of Nebraska rapid assistance from a dependable support resource with years of background delivering phone support and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a key driver of company efficiency, and Progent's intent is to fix and not just track network problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Lincoln, or anywhere in the state of Nebraska, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your IT support is proactive and automated. By spotting possible problems before they expand into crashes, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple operating systems.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Lincoln or anywhere in the state of Nebraska, Progent's online computer support specialists can provide effective and affordable system help the instant your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Lincoln company has a regular independent consultant or maintains a full time organization that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to solve sudden network emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Lincoln
Progent's online support services enable your Lincoln company to experience the benefits of timely, world-class network support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by being more available, productive, and protected. Benefits to your company include:
- Seamless remote extension of your local IT resources
With most businesses in Lincoln or anywhere in Nebraska, nearby network service resources, whether consisting of freelance consultants or a full-time IT staff, can handle typical technical problems. On the other hand, major troubles may occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual service people. In these cases, Progent's on-call service professionals provide a convenient, quick, and economical way to supplement your regular resources and to pass on useful knowledge to increase your ability to handle downstream problems locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller companies commonly rely on independent freelance service providers. While independent consultants carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your network expands, system unavailability and problems with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your network remains up and running.
- Create a Scalable Basis for Seamless Growth
Companies often start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the business. These badly built systems need careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to provide the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller organizations need advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and enhancing efficiency. They do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, fine tuned support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the front lines of network support, executing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for using technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each staff member to each customer. The discipline of documenting and archiving service records results in more effective service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.