Immediate Online Technical Support for Lincoln Computer Systems
For businesses in Lincoln or anywhere in Nebraska, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve most network problems quickly. This reduces immediate costs since solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor repairs manage to end up as big bills. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized tools and proven processes which promote the maximum degree of effectiveness for remote consulting and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to access your company's computer system without violating system security.
Progent's powerful technical support reporting system includes extensive documentation describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to every customer by every Progent engineer. This archive of trouble tickets and repairs is stored as a quickly accessible proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with major vendors such as Cisco and Microsoft make available other vast technical support databases and allow priority response from manufacturers' internal product engineers so Progent's online service specialists are able to find optimal resolutions quickly.
Remote technical services offered by Progent to customers in Lincoln and throughout the state of Nebraska include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support engineers offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most stubborn problems associated with network design, installation, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to fix problems quickly. In typical cases, less experienced service providers can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network via state-of-the-art remote troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to recuperate rapidly following a damaging breach. Security solutions available from Progent cover in depth data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide array of computer technologies including system architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online help troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Lincoln Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the money or time to build and maintain an internal Help Desk but who want quick access to an effective Call Center with professional phone support plus the expertise to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center application software to handle the special demands of your business, or adding temporary phone support staff to supplement your in-house Call Center team during unusually busy situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network consultants provides your clients in Lincoln or anywhere in the state of Nebraska rapid contact with an effective network service resource with substantial experience offering telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk the reputation as a key enabler of company productivity, and Progent's intent is to solve and not simply document technical problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Lincoln, or anywhere in the state of Nebraska, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By detecting looming problems before they cause downtime, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Lincoln or throughout the state of Nebraska, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT help the instant your business has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Lincoln organization deals with a local independent consultant or maintains an in-house organization that can deal with typical computer issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to address unexpected system emergencies or especially complex integration problems.
Features of Progent's Online Network Services for Lincoln
Progent's phone help, remote repair, network security expertise, and system management services offer companies in Lincoln or throughout the state of Nebraska the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Lincoln and is also ideal for customers in geographic areas of Nebraska that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad array of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Minimize Costs
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone help and imposes no ongoing subscription fee for support services provided during regular business hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from authorized specialists with skill in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support services consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting support in critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL DBA Services and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that fit the special requirements of your business.
- Advanced Remote Access Tools
Secure remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive onsite visit. State-of-the-art remote access tools and expert technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for Maximum Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to every client. The discipline of documenting and archiving service activity allows more efficient service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.