Immediate Online Troubleshooting for Lincoln Nebraska Networks
For organizations located in Lincoln Nebraska, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs because solutions require minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to access your company's environment without compromising system security.
Progent's advanced customer support reporting system includes extensive histories for all service that Progent's customers have received. Progent's authorized service personnel have access to the history of support delivered to each Progent client by any consultant. This archive of anomalies and resolutions is organized as a conveniently accessible proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other vast technical databases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service specialists can come up with the most efficient solutions in the least time.
Online support available from Progent to businesses in Lincoln Nebraska include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist your company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex issues occurring in network infrastructure planning, integration, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs offer excellent cost-effectiveness because their deep expertise permits them to fix problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your environment using state-of-the-art remote support tools to provide fast, safe, and economical analysis and repair.
Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.
Progent locations in Midwest
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking products. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to clean up quickly after a damaging penetration. Security services available from Progent include: in depth information security and compliance assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a wide array of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help analyzing problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's leading corporations. The ProSight series of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Lincoln Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Call Center or revamping your existing organization, evaluating or enhancing Help Desk application software to handle the particular requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network experts gives your clients in Lincoln Nebraska fast contact with an effective technical support group with extensive experience providing phone support and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a crucial driver of business success, and Progent's intent is to fix rather than simply report IT issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based advanced consulting expertise and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Lincoln Nebraska online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so that your computer maintenance is proactive and automated. By uncovering emerging issues before they grow into network outages, proactive monitoring can head off stressful and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a variety of platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Lincoln Nebraska, Progent's phone-based computer support engineers can provide effective and affordable IT support the moment your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Lincoln business relies on a regular freelance consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve sudden network emergencies or particularly complex integration problems.
Features of Progent's Online Network Services for Lincoln Nebraska
Progent's phone help, remote repair, network security expertise, and system administration services offer companies in Lincoln Nebraska the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Lincoln Nebraska and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for phone support and asks for no monthly retainer for support services provided during normal business hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, MS Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support in specific application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL DBA Services and Software Design
Apple Macintosh Integration
Amazon MWS Programming and Debugging
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that fit the specific requirements of your business.
- Sophisticated Online Access Software
Secure remote access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly onsite service call. State-of-the-art online access software and expert engineers together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for Maximum Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the front lines of network service, performing a wide range of technical tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to every customer. The practice of documenting and archiving service records results in more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.