Progent can provide cost-effective online consulting to help companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.
Progent offers enterprise clients the help of a NetApp-certified consultant for online or on-premises support for NetApp's entire family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN storage solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to resolve issues with NetApp SAN storage environments quickly and affordably based on leading practices.
Progent's Microsoft consultants can provide advanced expertise in implementing, using and debugging all versions of Project, Project Server, and Project Online and can deliver a wide variety of cost-effective remote support services based on industry best practices to assist businesses of any size to receive all the advantages of this leading platform. Consulting support offered by Progent include solution planning, installation and migration, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and specialized online training classes.
If your office network mixes UNIX, Linux or Solaris technology with Windows, Progent can help you to incorporate your computers into a cohesive environment that permits all your OS platforms to run side by side for simple administration, transparent information exchange, high dependability, enhanced performance, and strong protection. Progent's UNIX and MS Windows integration support services feature network architecture configuration and support, consulting for Windows services for UNIX, remote server monitoring and administration, online technical help and repair, on-site technical support, and Contact Center services.
Progent can assist your organization to utilize Cisco's networking technology to build a robust foundation for your local, private cloud, or hybrid-cloud data center and streamline operations in key areas including compute and storage utilization, security and compliance, manageability, availability, and disaster recovery.
Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade smoothly from outdated equipment to the latest versions. Progent's Junos OS engineers can also offer support for Juniper's premier network operating system to enable your business to simplify the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist you manage environments that incorporate a combination of Juniper's OS platforms.
Progent's Microsoft-certified consultants can assist you to enhance your servers or workstations from 32 to 64 bits. Progent can help you to calculate the risks and benefits of moving to 64-bit computing, design an affordable upgrade process that minimizes operational disruptions, and offer inexpensive, professional remote support to assist you to install 64-bit software and application programs on your existing computers.
Progent is among the most experienced IT support firms for integrating email and messaging systems based on Exchange 2000. Progent specializes in helping small and mid-size businesses receive all the benefits of Exchange Server 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 management.
For desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can help your company to plan a XenDesktop solution that improves the business value of your IT network; integrate XenDesktop technology with your physical and virtual servers, user computers, and printers; upgrade your existing desktop virtualization software to current releases of XenDesktop; and deliver advanced remote technical support. Progent can also instruct your network managers to adhere to industry leading practices to maintain XenDesktop efficiently.
Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, safe remote connectivity, SSL tunnel VPN, high-security SD-WAN, and Zero-Trust support along with centrally managed and monitored services across your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Azure, AWS, and Google Cloud Platform (GCP). Progent can deliver the depth of expertise to be your single source for network support, administration, education, and cybersecurity consulting.
Progent provides customers the services of engineers who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that clients deserve to know that their computer support providers have accredited training as well as extensive real-world experience so that Progent's clients can use Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly better vendor help than is offered to non-certified service providers, allowing Progent to deliver customers a higher level of computer service. In addition, recognized credentials such as CISM or CISSP for IT security can aid corporate clients to show compliance with regulatory requirements by engaging the assistance of recognized industry professionals.
Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, economical creation of a failover cluster quorum witness.
Progent's Microsoft-certified consultants average more than a decade of experience delivering email support for companies that range from small offices to large corporations. Progent offers affordable support for all versions of Microsoft Exchange Server to enhance email and virus security, design high availability email environments, and implement off-site and wireless email access. Progent's Microsoft Exchange support services can help you in designing and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange 2019 Server. Progent also provides integration help for Windows 10 and Windows 11 clients using Outlook and can show you how to configure Outlook Web App for popular browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.
Progent can help you in any and all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Progent's Microsoft and Cisco authorized experts offer three ways to help medium-size and large organizations develop an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include ROI analysis, process analysis and enhancement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help organizations sift through the numerous top level Help Desk application programs available and determine what packages might be excessively costly, miss key features, or align poorly with your company's business goals. Progent also provides short-term staffing for organizations who need to reinforce their internal Help Desk team for special tasks or to fill in for absent or indisposed personnel.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's CISSP-premier cybersecurity consultants can help organizations of any size with any facet of information system security. Progent can help create efficient security systems that protect a small office from advanced threats or Progent can plan, configure, and monitor an end-to-end security environment for hybrid enterprise networks that support local, online, and mobile users accessing IT resources spread over a mix of physical sites and various clouds.
Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most popular office productivity applications. Progent's Apple-certified Macintosh experts can help you set up Mac Office on a multi-vendor network combining Apple OS X and Windows platforms so that Mac users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who run Windows. Progent's consultants have experience with both Mac and Windows technology and can provide service for networks that combine Apple Macintosh with Windows computers with extensive resource sharing, or environments which carefully restrict sharing between Mac and Windows systems.
Progent's seasoned team of IT consultants and subject matter specialists have extensive background delivering remote and onsite assistance for businesses of all sizes who want to integrate Android phones into their IT systems so that users can communicate and collaborate from anywhere. Progent offers the breadth of skills to resolve technical problems that involve numerous manufacturers and that entail a combination of older and current information technology. Progent offers budget-friendly online expertise to assist you with any facet of designing, deploying, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to assist you to handle especially challenging technical issues, or Progent can provide comprehensive project management services to help you finish strategic network projects on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and use Android phones efficiently.
The Certified Information Systems Auditor credential is a prestigious achievement that indicates expertise in IS security auditing. Accredited by the American National Standards Institute, the CISA accreditation has consultants undergo a comprehensive examination given by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified Cybersecurity audit professional trained to help companies in the fields of IS audit process, information technology governance, systems and infrastructure ROI, information technology service delivery, protection of information resources, and disaster recovery preparedness.
Progent can provide cost-effective online support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security.
Progent can deliver in-depth remote consulting for all major technical areas associated with small company information networks and allows you to outsource an array of strategic, as-needed support services such as a temporary CIO to offer senior-level planning and negotiating skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for major projects such as office relocations orOS migrations, connectivity consultants for designing fast and robust infrastructure, security engineers to ensure information protection and regulatory compliance, disaster recovery experts to design and document business continuity plans, and software developers to create, enhance, or troubleshoot business application programs.
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide variety of remote support services to assist you to design, program, pilot test, deploy, administer, and debug applications based on any version of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to migrate your legacy Excel solutions to the newest versions of Excel, integrate Excel with iOS-powered iPhones and iPads and Google Android phones and tablets, and fix compatibility issues between various releases of Office Excel. Progent can provide on-demand help to clients looking for a fast solution to a stubborn issue related to Excel and Progent can also provide comprehensive project management support for migrating or creating mission-critical applications based on Office Excel. Progent's affordable webinar training for Excel can be custom tailored to meet the special requirements of individuals or teams.
If your company runs a UNIX or Linux network or a mixed-platform network, Progent's CISA and CISSP-certified consultants can assist your entire organization in a broad range of security topics including security administration practices, security architecture and strategies, connection management systems and techniques, applications development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISA and CISM define the basic skills and worldwide standards of performance that information security managers are required to master. These certification give executive management the assurance that those who have earned their CISM or CISSP qualification have the experience and theory to deliver world-class security management and consulting services.
Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for services provided during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you won't be forced to allow minor problems to fester.
Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Medium-size businesses who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices.
Progent's Microsoft-certified Windows Server 2000 experts offer computer support and IT consulting services for the complete line of .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, update, and troubleshooting services include network design, deployment, project management, local and off-site support, Call Center outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.
Progent's certified Windows Server 2022 experts can assist your organization to design and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art 24x7 remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital devices.
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter.
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest degree of availability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management services are built on proven virtualization architectures that enable small and midsize businesses with mixed- platform environments to economize significantly on the expense of capital investments, system support, and network management while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to plan and carry out a smooth migration of your current SQL Server environment to any network architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or on-premises support ranging from as-needed design review or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and within budget.
Progent's Microsoft certified consultants can provide small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the rapid creation of enterprise-class business programs that offer your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information system. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.
Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver fast online or on-premises technical support to help you to fix serious problems uncovered by System Center 2012 Operations Manager.
Progent's Technical Response Center (TRC) offers national extended hours remote troubleshooting for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer after-hours telephone help and remote secure computer access to troubleshoot and repair network problems quickly and affordably. The breadth of IT experience represented by Progent's staff of country-wide support professionals allows Progent to escalate even the toughest problems to qualified experts as required. For critical issues, the TRC endeavors to respond to your call for service in less than one hour.
Progent's certified security experts can perform NodeZero-powered PEN tests to verify your security monitoring and protection tools and policies are properly set up and effective.