Progent can provide comprehensive online consulting for all technologies associated with small company information systems and offers an array of vital, on-demand support services including a part-time Chief Information Officer to provide senior-level planning and negotiating skills, a Call Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as a managed service, best-practices project management help for major projects such as site moves orOS migrations, Cisco-certified consultants for designing high-performance and robust network infrastructure, certified security specialists to ensure data safety and compliance, disaster recovery specialists to design and document business continuity strategies, and software developers to create, enhance, or repair business applications.
Progent is convinced that a well architected and implemented information system can be a vital piece for accelerating a company's success, and Progent follows this philosophy in our own network environment. Progent has created a zero-downtime virtual office infrastructure that enables our staff consultants and authorized contractors to deliver fast and efficient support, collaborate easily on sophisticated jobs, and gain from professional and private growth by acting as part of a dynamic business ethos of self motivation and independence.
If your business computer system mixes Linux platforms with Microsoft Windows, Progent can help you to integrate your servers into a unified environment that allows all your operating systems to run side by side for easy administration, seamless information exchange, high dependability, enhanced performance, and strong protection. Progent's Linux and Microsoft Windows integration assistance services feature network architecture integration and service, support for Windows services for UNIX, remote network monitoring and management, online network help and troubleshooting, on-site technical support, and Help Desk Call Center support.
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Progent offers national remote technical support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX and Microsoft products. Remote technical support provides maximum leverage for your information technology dollar by protecting client productivity and shortening the hours billed for network analysis and repair. Advanced remote support technology and experienced technicians and consultants allow Progent to solve the majority of IT issues without squandering time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of telephone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM premier security specialists to assist you with the most difficult network issues.
Progent offers access to the cost-effective support of online Internet connectivity experts to help your company to assess or update your Internet services so your Internet connectivity solution matches your business requirements. Services available from Progent include assessment of your existing bandwidth utilization, carrier and service plan comparison and selection, network provisioning, and overseeing a smooth move to a different carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and designing fault-tolerant BGP architectures.
Les Kent has a 35-year history of effective technology integration, corporate management, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions while working as a network architect, software developer, project manager, deployment expert, and troubleshooter for small companies, new ventures, and global enterprises.
Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
Progent's ProSight family of managed IT services are geared to provide organizations who have small internal IT administration and support teams with low-cost help from world-class management platforms and consulting expertise. Benefits of the ProSight catalog of managed IT services include fixed network maintenance expenses, automation of common management tasks, ongoing absorption of new technology, graceful transition from legacy systems to current solutions, improved fit between computer technology with business goals, access to seasoned network consultants, and allowing management to concentrate on business instead of ever-changing information technology.
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital devices that power your network environment. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.
Progent's Wireless Consulting Services offer a convenient, economical option for companies of any size to configure, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent provides small and mid-size companies professional support for Intrusion Protection products and IPsec VPN products from major firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to create a comprehensive security plan and select the right products from a variety of vendors to achieve your security goals while staying within your budget restraints.
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small businesses to make the move from the older physical in-house datacenter to the new hybrid networking model that combines on-premises and cloud-based software and infrastructure. Progent's consultants can provide budget-friendly online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your network environment. Progent offers full-service project management to help you plan and execute a smooth move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent also offers as-needed consulting, troubleshooting, and training.
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.
SQL Server 2014 includes significant improvements in critical areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates transparently across all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services such as planning, configuration, administration, troubleshooting, and software development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.
Microsoft Exchange 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements favorably impact key areas like ease of administration, availability, security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and train your IT team to maintain your Exchange 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange 2013.
Progent's Cisco certified Wi-Fi experts offer affordable online and on-premises help for both end-of-life and modern 802.11ac Aironet Wi-Fi APs and Progent can assist your business to design and manage Wi-Fi environments that incorporate indoor and outdoor/ruggedized Aironet access points.
Microsoft supports transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange systems. This allows you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is carried out on schedule and on budget.
Microsoft Windows Server 2008 represents a major step forward in making information networks more secure and available, easier to virtualize and manage, faster, and able to offer an improved environment for web hosting and development. Progent can help your business get the most from the enhancements built into Microsoft Windows Server 2008 by delivering certified consulting, technical support, education, staffing, network monitoring, and security engineering expertise.
Progent provides national online help and troubleshooting services for businesses that run environments powered by variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Online IT help provides optimum return for your IT dollar by protecting user efficiency and limiting the time billed for computer repair services. Advanced remote support tools and experienced technicians and engineers combine to enable Progent to solve most IT problems without squandering time and expense by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a mix of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM certified security specialists to assist with the most difficult system issues.
Progent's Microsoft-certified professionals have more than 10 years of experience providing unified communications support for companies that range from small offices to large corporations. Progent offers economical support for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email environments, and implement remote and wireless email connectivity. Progentís Microsoft Exchange support services can assist you in designing and carrying out a move from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. Progent provides support for Windows 8, Windows 7, and Windows XP clients using Office Outlook and can help you integrate Outlook Web App for popular browsers. For email virus defense, spam filtering and data data leak protection, Progent offers Email Guard managed services.
Cisco has developed an extensive product line of routers that includes appliances built to provide the security, performance, and availability required by customers ranging from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your network and to make it economical to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
Progent offers the support of Microsoft-certified consultants and experienced database application programmers, DBAs, project management experts, network infrastructure engineers, business continuity planning specialists, and certified security professionals to assist you to evaluate the potential benefits of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and define an efficient and safe IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Progentís Microsoft-certified consultants provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for change and deployment automation. Configuration Manager 2007 is the new name for the update management solution formerly known as Systems Management Server. Configuration Manager 2007 provides a variety of enhancements to SMS Server 2003 including full automation, built-in Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified engineers can help you use SMS or System Center Configuration Manager economically for streamlined operating system and application installation, security patch administration, software tracking, and licensing compliance. Progent's consultants can also help you to move efficiently from Microsoft Systems Management Server to System Center Configuration Manager 2007.
Progent's certified engineers provide computer help and IT consulting services for Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, integration, administration, and support services for Microsoft Exchange 2003 Server include system design, installation, project management, onsite and remote troubleshooting, Help Desk Call Center support, certified security consulting, and full-service IT outsourcing.
Microsoft Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office or Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also reduce expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy teleconferencing technology. Progent's certified unified communications experts offer remote and onsite support to assist you to maintain and troubleshoot your existing Lync 2010 environment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to design and execute a smooth Skype for Business migration.
Progent's Microsoft-certified consultants can help you rationalize the business justification for deploying Microsoft SharePoint Server 2007, consult with you on the most appropriate version of SharePoint Server for your application, provide setup and deployment expertise, assist you to install Microsoft SQL Server as a back-end database manager, improve your network infrastructure, integrate your off-the-shelf and customized application software to operate with Microsoft SharePoint 2007, develop a company-wide security plan that incorporates portal solutions, and provide troubleshooting and Help Desk services.
Colocation data centers allow businesses to share world-class facilities for hosting network hardware that runs mission-critical applications. Progent's Microsoft and Cisco certified consultants can help your company with all aspects of your colocation strategy including choosing and moving to a colocation facility, designing system topology, defining required equipment, on-premises and remote troubleshooting, setting up offsite network management, and training your support personnel.
Progent is seeking to hire full-time, solutions-driven Microsoft certified engineers with MCSE credentials; Cisco certified network engineers with Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISA or equivalent security certification; and high-end system design consultants with experience in mobile solutions, wireless connectivity, high availability, workplace recovery, information preservation, and VMware. Progent also is looking for professionals to join Progent's team of desktop service technicians and off-site troubleshooting professionals. Also, Progent is hiring talented managers able to operate productively in our high-growth, virtual office culture.
Progentís IT outsourcing packages provide budget-friendly computer support for small companies. Whether it involves designing system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new email system, monitoring your network, or building an on-line eCommerce solution, outsourcing your IT technical services can reduce costs and minimize risks, permitting network service budgets to grow in a more moderate and manageable manner than is possible by building up a large, knowledgeable internal IT staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust system foundation for your vital business software powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Progent offers nationwide remote technical support and consulting services for companies who run networks based on versions of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Remote technical support offers optimum leverage for your IT budget by preserving client efficiency and shortening the time billed for computer analysis and repair. Advanced remote access tools and experienced service specialists and engineers combine to enable Progent to handle most IT issues without squandering time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated over the phone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist with the toughest system issues.
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the rapid creation of cutting-edge enterprise-class programs that can give your company a significant competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET environment.
In conducting consulting projects for corporate clients, Progent follows a structured approach driven by specified milestones in order to meet budgetary, timing and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional implementation. All phases are documented to provide a comprehensive summary of IT services delivered and to help in ongoing system support.
Progent's Wireless Consulting Services offer a fast, economical way for companies of all sizes to integrate, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your business.
Progentís IT outsourcing services provide budget-friendly network consulting for small businesses. Whether it includes designing network infrastructure, setting up an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or developing an on-line business solution, outsourcing your network technical services can reduce expenses and eliminate uncertainties, permitting IT service budgets to increase in a more moderate and manageable manner than is possible by building up a bulky, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available network architecture for your vital business software powered by Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent can provide cost-effective remote and onsite consulting to help companies to move any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable access to Google's state-of-the-art machine learning technology. Progent can assist you with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, system design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.
Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller solutions.
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that enables small organizations to make the move from the traditional physical in-house datacenter to the new hybrid networking paradigm that combines local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified consultants offer cost-effective online consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost advantages of migrating to Essentials and adopting a hybrid on-premises/cloud model for your computing ecosystem. Progent offers comprehensive project management support to help you design and carry out an efficient migration to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers ongoing consulting, technical support, and training.
System Center 2016 Data Protection Manager provides automatic backup and easy restore functions for Microsoft networks. SCDPM 2016 offers application-sensitive protection for critical platforms such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to plan, implement, administer, and troubleshoot an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can provide occasional guidance to help you through technical bottlenecks or deliver end-to-end project management services to help you complete your Data Protection Manager 2016 initiative on schedule and on budget.
Microsoft CRM helps small companies nurture positive client relationships. Built-in Sales and Customer Service modules enable employees to share data to help improve sales success and deliver consistent, efficient customer service. Progent can set up the optimal server and communications infrastructure, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can show you how to combine Microsoft CRM with your sales or customer support databases.
Progent's UNIX platform consulting experts offer small and mid-size businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience provides you with an easy one-stop consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft interoperability by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client endorsement and enjoy the closest operational relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your company better technical solutions for your information system.
Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and troubleshooting services to help you to plan, install, administer, optimize, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's consultants can also assist your organization to design and deploy hybrid environments that integrate local and cloud-based resources and that deliver easy access, advanced security, unified management, and consistent performance for all your mobile and desktop endpoints.
SQL Server 2005 offers powerful, familiar tools to IT experts as well as to information workers, lessening the difficulty of designing, deploying, administering, and accessing company data and database applications in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent offers nationwide online phone support and troubleshooting services for companies who operate UNIX or Linux networks or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Remote network consulting offers optimum return for your IT dollar by protecting user productivity and shortening the time billed for computer analysis and repair. Advanced remote support tools and experienced service specialists and engineers allow Progent to solve most network issues without wasting time and money by going to your site. In the vast majority of cases your network issues can be remediated by telephone or through a mix of phone help and remote network analysis. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP premier security specialists to help you with the toughest network problems.
Progentís data center IT services are designed for companies with hardware located at IDCs or data center collocation hosting sites and in need of timely on-premises help at the co-location facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent provides a full range of IDC and IDC and collocation support services such as system architecture analysis, Windows and UNIX server integration and maintenance, tech support for server and communications infrastructure, design and deployment of fault tolerant configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server clustering systems.
Progent offers one-on-one training customized for people who wish to broaden their knowledge of the macOS and OS X platform, Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar classes for macOS and Mac OS X applications.
Progent's Linux support experts provide small and mid-size companies and developers support for administering and maintaining Linux systems that coexist with Microsoft-based networks. Progent can give your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide range of expertise offers you an easy single consulting firm to help you build and maintain a protected and reliable mixed-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating MS Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
For Windows desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist your company to plan a XenDesktop solution that improves the business value of your IT network; integrate XenDesktop technology with your physical and virtual servers, user devices, and printers; migrate your older virtual desktop software to the latest releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your network managers to follow industry leading practices to manage your XenDesktop solution effectively.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.
Progent offers nationwide remote technical support and consulting services for companies that operate Apple Mac OS X environments or whose information systems feature a mix of Mac with Microsoft Windows products. Progent's experts offer Mac clients a range of services such as desktop support, migration to the latest version of Mac OS X from earlier versions of Apple macOS and OS X, plus expertise with macOS and Mac OS X applications. Progent can also assist your business with iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Online IT help provides optimum return for your information technology budget by protecting client efficiency and shortening the hours charged for network analysis and repair. Advanced online support technology and skilled service specialists and engineers allow Progent to handle most IT problems without squandering time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISM and CISSP premier security professionals to assist you with the most challenging system problems.
Progent's certified consultants offer technical support and IT consulting expertise for Microsoft Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange Server include system design, deployment, documentation, onsite and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service IT outsourcing.
Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on time and on budget.
Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can help you to manage outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.
Progentís wireless professionals can help small organizations design, select, test, install and maintain protected building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that matches or exceeds wired interfaces. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to select and deploy the wireless link technology that match your company requirements.
Progent can provide the support of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, fault tolerance, and application mobility.
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical deployment of a stretch cluster quorum arbitration point.
Progent's network engineers can assist your company to streamline desktop PC update and patch management by delivering expertise with management platforms that include System Center Configuration Manager 2007, SMS 2003, and WSUS.
Progent has more than 10 years of background configuring, maintaining and troubleshooting the key platforms included with System Center and can assist you to design, deploy, manage, and repair your Microsoft System Center solution to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent can help your organization to migrate to the latest edition of Microsoft System Center from a previous release or from a third-party IT management solution to deliver the advantages of enterprise-class deployment, automation, security, plus datacenter and application availability and performance monitoring.
Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network (PSTN) calling. Microsoft Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify management via integration with Windows AD. Lync can also cut expenses by doing away with VoIP equipment and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified unified communications consultants offer online and on-premises support services to assist your company to manage and troubleshoot your current Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to design and carry out a smooth Skype for Business migration.
The clustering feature set built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is dramatically re-engineered to streamline the deployment, setup, and administration of server clusters that provide greater levels of network dependability, security, performance, and flexibility. New or enhanced capabilities include cluster verification, revamped setup and installation, improved cluster administration, new cluster infrastructure for increased uptime, better protection and quorum models, elimination of failure points, more disk and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you assess the advantages of Windows clustering, design and implement a deployment, educate your IT personnel to administer your cluster environment, deliver continuing consulting and technical help services, and create and test a disaster recovery plan.
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with continual replication to provide rapid, zero RPO disaster recovery between sites that are as far as 185 miles apart from each other. Progent's team of seasoned IT experts can assist you to design, deploy, manage, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your functional requirements and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by providing guidance with tasks such as assigning disk pools and shelf IDs, arranging plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network, and verifying your DR solution to show compliance with industry standards and regulatory requirements.
By using virtual servers, businesses are able to run many virtual machines on one physical server. Virtual server technology allows companies to enjoy all the benefits of server segmentation, but without the costs that goes with purchasing extra server hardware. Virtualization is the enabling technology for private clouds, which provide important advantages such as reducing the costs of capital equipment, facilities, and administration while enhancing data security, system reliability, and disaster recovery. Other key server management technologies are server monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's certified server management consultants can assist you with all areas of server virtualization and management to enable your business to cut costs and conserve time.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, enhancing and repairing System Center Operations Manager solutions and offer organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite technical support to assist you to fix critical issues detected by System Center 2012 Operations Manager.
SQL Server 2016 introduces significant enhancements in speed, scale, security, availability, mobile computing integration, and built-in analytics and reporting. Innovations include PolyBase for handling structured and unstructured databases in one appliance for big data applications, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to help organizations of any size to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Progent uses a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every consultant to every client. The practice of documenting and organizing support records results in more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Microsoft Virtual Server 2005, run on the Windows Server platform and powered by technology originally developed by Connectix, provides the power necessary to accomplish hardware reduction, application migration, and server isolation projects via virtualization technology in an enterprise-class IT network with advanced scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses wishing to improve ROI in software development and piloting, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server consultants can assist your IT staff to assess and integrate MS Virtual Server.
Progent's Symantec experts can assist you to support discontinued Symantec firewall and Symantec VPN products such as the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to newer firewall technology. Progent can also help you create and execute a comprehensive security strategy that can incorporate firewall and VPN appliances and software, outsourced security and network protection services, server and application monitoring products, and documented policies and processes. Progent has the skill to be your single resource for on-going network support, maintenance, education, and security expertise.
The QTS Colocation Center is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation site or if you are planning on moving your main or offsite backup equipment to Herakles/QTS, Progent can provide a range of cost-effective consulting services that include colocation relocation, equipment installation and updates, infrastructure improvements, comprehensive project management, virtualization configuration, offsite network monitoring, automated system management, software programming, disaster recovery planning, security assessment, and the use of the Progent Test Lab.
Progent's Office Word and Office 365 Word experts can provide a broad selection of economical remote consulting services to assist your organization to maintain your current Microsoft Word solution or help you to migrate to a newer version of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, isolating and resolving compatibility problems between various versions of Word, interfacing Word with other Office apps such as Excel and Outlook or with third-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security support, smart phone and tablet integration, and remote training classes tailored for individuals or groups.
Progent's Cisco CCIE-certified wireless network infrastructure consultants offer remote or on-premises integration and debugging support to assist you to plan, implement, update, optimize, administer and debug Aironet wireless AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to help you to decide the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your unique office layout, building structure, and expected network traffic.
Progent can provide enterprise clients the help of a NetApp-certified consultant to deliver remote or onsite support for NetApp's entire family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to resolve issues with NetApp SAN storage environments efficiently based on leading practices.
If your company is producing UNIX or Linux applications on a network that includes MS Windows-based processors, PCs, and office applications, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your field of high-value know-how while avoiding the constant distraction of managing your business network. By using smart server monitoring and by providing online and on-site support as your business needs it, Progent represents an affordable solution for managing an IT network that features high reliability, protection, and performance. Progent's Linux developer assistance services feature comprehensive network support outsourcing, virtual server infrastructure, remote and on-premises support and repair, proactive network monitoring services, and Contact Center outsourcing.