Progent is structured to provide in-depth online support for all technical areas common to today's small business IT systems and offers a variety of vital, on-demand support services such as a temporary CIO to offer senior-level IT design and budgeting skills, a Technical Response Center for help desk services, proactive remote monitoring, spam/virus protection as an outside-the-firewall service, project management for major initiatives like office moves oroperating system migrations, connectivity experts for building and maintaining fast and robust network infrastructure, certified security specialists to verify data safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or repair business applications.
If you are an information technology consultant with system support expertise, teaming with Progent and assisting our clients will enhance your skills through interaction with Progent's team of mutually supportive, world-class consulting experts. Progent's concentration on offering network consulting and technical help to small and midsize companies will give you the opportunity to consult in depth with decision makers and contribute significantly to the success of exciting companies. In addition, Our virtual office environment offers state-of-the-art technology for remote service and wireless access to allow you to deliver speedy fixes when you troubleshoot business-critical issues.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer support these devices. Progent continues to offer technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you assess if you should move up to next generation firewall technology available from Cisco. Progent's Cisco technology experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
The new ASA 5500-X Family of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can assist you to manage your existing PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, deploy, tune, manage and troubleshoot firewall environments based around ASA firewalls with Firepower Services.
Progent's Microsoft-certified consultants can deliver low-cost online and on-premises support to carry out your migration to Exchange 2010, generate thorough documentation of your upgraded messaging environment, train your IT team and users to get them ramped up quickly on Exchange Server 2010, and provide ongoing administrative consulting and technical support. Progent's consultants can also assist you to upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements favorably impact vital IT areas such as manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Exchange Server 2013 environment. Progent can also provide ongoing remote support and management for Exchange Server 2013.
Progent offers several essential kinds of Help Desk services : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals gives your customers instant access to a dependable technical group with years of experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's focus is on earning the support Helpdesk a respected image as a key contributor to business performance. Progent's target is to resolve and not simply record problems.
Progent provides consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.
Progent offers access to the affordable services of online Internet connectivity consultants to assist your company to evaluate or enhance your Internet services so your Internet access solution meets your business needs. Services provided by Progent's engineers include assessment of your existing bandwidth use, carrier and plan analysis and ordering, network provisioning, and managing a seamless switchover to a different carrier and/or service plan. Network provisioning can include enhancing existing routers and switches and configuring additional ones, setting up firewalls, and designing fault-tolerant BGP architectures.
For Windows desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can assist you to design a XenDesktop environment that maximizes the business impact of your IT network; integrate XenDesktop software with your physical and virtual servers, end-user devices, and printers; migrate your older virtual desktop software to current versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to maintain your XenDesktop solution efficiently.
Progent's Microsoft consultants can provide advanced expertise in implementing, operating and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can provide a wide range of cost-effective online support services following proven best practices to assist businesses of all sizes to get all the benefits of this powerful platform. Consulting support available from Progent include solution planning, installation and migration, setting up safe file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training classes.
Progent's Microsoft-certified consultants can help your company to automate desktop change and update management by providing expertise with administration solutions that include Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
Progent can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Configuration Manager automates application and device deployment at scale, simplifies compliance settings management, keeps track of network resources, guards against company data leakage, performs network health reporting, enables safe end-user self service, and delivers a single point of control for administering multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud integration specialists can assist businesses of any size with any facet of designing, implementing, using and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.
Progent's Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting platform and business management tool based, like all Microsoft accounting solutions, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial products in the Microsoft Dynamics GP/Great Plains line, provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its modular approach you can license only the functions you currently require, with the ability to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP Software support experts can help you deploy, customize and administer Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP.
Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important innovations plus a redesigned architecture. These improvements affect key facets of IT like ease of administration, availability, security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange 2013.
System Center 2016 provides major improvements in the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; unified management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
Progent's pricing policy is to charge for online service and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit simple problems to fester.
Progent's Cisco-premier CCIE network engineers can assist your company to maintain your existing PIX 500 or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a DR solution powered by VMware SRM.
VMware's NSX virtual network technology enables you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high degree of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware SRM can rapidly recover the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.
Progent offers affordable online access to an Oracle MySQL RDBMS DBA or application programmer and can assist organizations of all sizes to configure and support MySQL within a reliable network infrastructure that provides advanced performance, expandability, and protection. Progent also has experience assisting companies migrate applications from Oracle to MySQL.
Progent can provide the support of a certified VMware VCDX expert to help you plan, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid deployments. Progent can provide world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery.
Progent's certified engineers offers offsite and onsite support services to assist your company to administer, maintain, and troubleshoot PCs powered by Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, disaster recovery, remote connectivity, smartphone and tablet management, wireless configuration, and remote system monitoring.
Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, enhancing and repairing System Center Operations Manager solutions and can provide organizations of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises technical support to help you to remediate serious issues detected by SCOM 2012.
Progent's IT outsourcing services provide affordable computer consulting for small businesses. Whether it involves designing system infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or creating an on-line eCommerce solution, outsourcing your IT technical services can contain costs and minimize risks, allowing IT service expenses to increase in a more linear and manageable manner than is possible by building up a large, knowledgeable internal network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available system architecture for your vital applications powered by Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the provisioning and control of wireless APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, improving Wi-Fi availability with rapid failover, and hardening data security by identifying threats and analyzing network traffic based on user type and location. Progent can help your business to configure Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can help you to maintain and debug your current Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.
Progent's SonicWall firewall experts can help you integrate, manage, and tune SonicWall firewall products including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end network protection solution and design protection into your business processes.
Progent's Ekahau-certified Wi-Fi network design experts can assist your business to design, install, tune, manage and debug a Wi-Fi solution adapted to your venue. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for managing the performance of multiple Wi-Fi sites.
Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Progent provides national urgent technical support and troubleshooting services for businesses who operate Solaris environments or whose information systems include a combination of Solaris and Microsoft Windows products. Remote technical support provides optimum leverage for your IT dollar by extending user productivity and shortening the time charged for computer repair services. Advanced remote support tools and experienced service specialists and engineers allow Progent to solve most network issues without squandering time and money by traveling to your location. In most of cases your IT issues can be remediated by telephone or via a mix of phone help and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to help with the most difficult network problems.
Progent has more than 20 years of experience deploying, and supporting the core platforms that make up Microsoft System Center and can help you to plan, configure, manage, and repair your System Center ecosystem to maximize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent's consultants can help your organization to migrate to the latest edition of System Center from an earlier release or from another IT management solution to deliver the advantages of enterprise-class deployment, centralized management, security and compliance, plus infrastructure and application availability and performance monitoring.
Progent's fault tolerant system consultants provide non-stop computing consulting, disaster recovery services, system load balancing, non-stop interoffice connectivity, 24x7 Internet connection design, high-availability data center services, and other 24x7 networking services to help your small business configure a 24x7 network for line-of-business applications. Progent has the knowledge and experience to design economical, high-availability networks by utilizing the expanding suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you design a fault tolerant mutli-site network with a fully redundant Internet connection and intelligent network load balancing.
Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a powerful but easy-to-manage IT network. The technical demands of the Microsoft .NET components included with Microsoft Small Business Server calls for a network support expert with hands-on experience planning and integrating cohesive, end-to-end business technology environments. Progent's SBS Server professionals have an average of over 10 years of background supporting computer systems powered by Microsoft products. This background ensures you success in installing, managing, and maintaining network solutions that include the Microsoft Small Business Server suite of servers and productivity software.
Progent's Cisco-certified CCIE network infrastructure consultants can assist your business to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software expertise.
Progent's Linux support experts offer small and mid-size companies and developers help with administering and maintaining Linux computers that run with Microsoft-powered technology. Progent can give your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide range of experience provides you with an easy single source to help you create and manage a protected and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's remote connectivity and smartphone synchronization specialists can help your business to plan and configure connectivity solutions for remote desktop PCs, laptops, and smartphones so they work tightly with your information network, allowing your business to improve the productivity of your off-site workers.
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks firewalls to provide a modern security environment that extends across your on-premises and cloud-based resources and protects all users anywhere with any endpoint device.
Progent's Microsoft-certified engineers can help you design, document, implement, manage, and repair a system-wide migration to 64-bit server and client OS software and business applications. Progent can help you test your 64-bit environment to verify that it handles all of the important 32-bit applications that you intend to retain as well as the new 64-bit editions of applications you wish to install.
Progent's Cisco-certified Wi-Fi integration consulting experts can help you to configure, manage, and debug Cisco wireless products such as Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.
Progent's Windows Server 2019 disaster recovery preparedness experts can help your business to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.