Progent can help your business to understand the many subscription plans offered with Microsoft 365, formerly branded Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also help you to create and manage hybrid ecosystems that transparently integrate on-premises and cloud-based products and services.
Microsoft Office Communications Server provides IM and presence in a scalable, enterprise-grade solution featuring advanced protection, transparent compatibility with additional Microsoft software, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated operational efficiencies, increased worker productivity, and better IP protection. Microsoft Office Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can help your organization to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and execute an efficient migration that will add significant strategic value to your information network
Microsoft Exchange 2013 incorporates significant improvements to the functionality of Exchange 2010 and introduces important innovations as well as a revamped structure. These enhancements affect vital areas like ease of administration, availability, security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective test and deployment plan, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide ongoing online support and management for Microsoft Exchange 2013.
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Progent's wireless IP phone configuration and troubleshooting consultants offer remote and on-premises assistance to help your organization build and administer a Cisco Wi-Fi VoIP phone deployment by providing integration services that range from troubleshooting the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.
Progent offers onsite education designed for people who want to expand their understanding of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online classes for macOS and Mac OS X application software.
Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management team, create an enterprise-wide security strategy, automate IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.
Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and carry out a smooth migration of your databases and applications to any network model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support ranging from as-needed architecture review or troubleshooting to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and within budget.
Progent's certified consultants can help you to calculate the advantages of Windows Server 2008 for your business, create pilot systems and migration strategies, install Windows Server 2008 with your IT infrastructure and applications, educate your IT staff how to use enhanced administration tools, and deliver ongoing consulting and tech support via budget-friendly options including Helpdesk support and online technical assistance.
Progent can assist you in any facet of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the versatility to expand with your changing business needs. Progent’s Cisco-Certified network consultants are familiar with Cisco’s comprehensive family of products aimed at eliminating data theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco products to get secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
Key characteristics of Microsoft Dynamics GP accounting include a modular design that lets you buy just the components you need, a standardized foundation built on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting capabilities that allow you to monitor all operations, income and expenses and sales trends, compatibility with Microsoft Office to enable access to business data, the ability to process information from almost any database or workstation application into Microsoft Dynamics GP, plus an open design that makes it possible to create custom programs. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to help you convert the powerful features of Microsoft Dynamics GP business accounting software into a productive business solution.
Progent can help your business in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
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24 Hour Cisco Certified Louisiana - New Orleans, LA, Baton Rouge, LA, Shreveport, LA, Metairie, LA Tech Services Louisiana On-site IT Support
Progent's remote connectivity and smartphone synchronization experts can help you to design and deploy secure access solutions for off-site desktops, notebooks, and wireless handhelds so they integrate tightly with your IT network, enabling you to optimize the productivity of your remote workers.
Altaro VM Backup offers small and mid-size businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also supports low-cost backup to Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective, advanced encryption, granular recovery capability for individual files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for managing large-scale deployments, and the ability to leverage Microsoft VSS technology to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide array of services to assist you to design, deploy, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software.
Configuration Manager 2016 automates software deployment across multiple sites, streamlines compliance settings control, inventories network assets, guards against company data leakage, provides health reporting, enables safe end-user self service, and offers a single control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can assist you with any facet of planning, installing, using and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid environments.
Progent provides a selection of network service bundles for small organizations. These IT outsourcing and server monitoring services are based on the proactive problem solving abilities of System Center Operations Manager, a state-of-the-art network and system support software platform that monitors the availability, performance, and security of your information system and isolates incipient problems before they can bring down your system. With Progent's affordably priced network service programs, small companies can select a simple co-sourcing package based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package.
Cisco's wireless VoIP phones are hardened wireless handsets intended for workers who are on the move within campus, warehouse, health-care or other venues where IT management requires portable phones that provide more administrative control, data security and durability than is possible with the BYOD mode of workplace communications. Successful integration of Cisco's wireless IP phones typically requires that you configure and optimize many key pieces of your wireless environment including access points, routers, wireless LAN controllers, and network management software. Progent's Cisco-certified experts offer online and onsite assistance to help you create and manage a Cisco wireless VoIP phone solution by providing services that can range from debugging the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks.
Progent offers economical remote support for all editions of Office Access including Access desktop and Access Web App and can provide expert support for Access application development, database migration, performance tuning, report design, and maintenance. Progent also can provide tailored webinar training for Office Access application development and database administration.
Progent’s Microsoft certified professionals offer small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can protect your business network from attack by external and inside sources. Forefront TMG and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many threats that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through expert planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can help your company to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
System Center Configuration Manager automates software deployment at scale, simplifies compliance settings management, inventories network assets, protects against corporate data leakage, performs network health reporting, allows secure self service, and delivers a single control mechanism for managing multi-OS networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can help you with any aspect of designing, installing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid environments.
Progent's Duo services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
Progent provides expertise for security analysis packages such as LANguard from GFI for running a variety of automatic system testing scans to uncover possible security problems. Progent has broad experience with network analysis tools and can show you how to understand testing reports and react appropriately. Progent can help you design security into your company operations, configure auditing software, plan and implement a protected system architecture, and suggest policies to optimize the safety of your IT system. Progent's security engineers are ready to help you configure a firewall, design secure remote access to email and data, and integrate VPN. Progent's qualified security experts can also validate the security of web software and can run comprehensive information security evaluations of company-wide security to determine your company's compliance with key international security standards such as FISMA, NIST, and ISO.
Configuration Manager automates software provisioning and updating, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, provides network health monitoring, allows secure end-user self service, and offers a common control mechanism for administering multi-OS networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can assist businesses of any size with any aspect of designing, implementing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Cisco's security and remote access solutions for small to medium sized businesses offer a complete range of easy-to-administer protection hardware and software to let you protect your wired and wireless network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that align most closely with your business goals.
The Help Desk support delivery model adopted by Progent's Technical Response Center gives small organizations an efficient alternative to reliance on freelance consultants by offering extensive expertise accessible to multiple engineering teams, optional 24x7 access to urgent assistance, escalation capability to top-level engineers for handling even the most difficult issues, support consistency and dependability, quick follow through overseen by seasoned support administrators, a variety of easy-to-use mechanisms for requesting service tasks, plus excellent process visibility made possible by ticket updates and available through a web-based portal.
Progent can provide online and onsite consulting to help your organization with any phase of business intelligence (BI) reporting from debugging or enhancing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist you to support your current BI environment, assist you to migrate reports and databases from a legacy reporting product to a current solution, and provide as-needed online mentoring to meet your specific requirements. Progent’s management reporting consultants can provide expertise in the leading business intelligence reporting and visualization platforms such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, and Report Builder.
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The practice of documenting and archiving service activity results in more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Progent can deliver comprehensive remote consulting for all major technical areas associated with small business IT systems and allows you to outsource a variety of strategic, on-demand support services including a part-time Chief Information Officer to provide senior-level IT design and budgeting skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for major projects like site moves oroperating system upgrades, connectivity experts for building and maintaining fast and robust infrastructure, security specialists to verify information safety and compliance, disaster recovery experts to create business continuity plans, and software developers to create, enhance, or repair business applications.
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help you to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Colocation sites allow companies to share world-class data centers for housing network equipment that runs vital applications. Progent's Microsoft and Cisco premier IT experts can help your company with all facets of your colocation program such as selecting and moving to a colo site, designing network architecture, defining required equipment, on-premises and on-line maintenance, establishing online system management, and education your support personnel.
Progent's Data Center engineers can show you how to identify high availability data centers that meet the particular requirements of your business. High availability colocation sites are particularly appealing to small organizations because of their low cost and simplified logistics in comparison to pursuing a do-it-yourself strategy. Trying to build an in-house data center with even a basic level of fault tolerance is too expensive for typical small organizations. Progent can show you how to get all the advantages of high availability data centers and fault tolerant colo sites by offering a complete array of consulting and maintenance services.
Progent's certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT support, team, develop a corporate-wide security plan, streamline network administration, help with application development, and build and validate a DR/BC plan.
Microsoft System Center 2016 Data Protection Manager provides automatic backup and simplified restore functions for Microsoft-based environment. SCDPM 2016 offers application-aware backup for critical workloads like Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, implement, manage, and troubleshoot a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can provide as-needed expertise to help you through challenging issues or provide comprehensive project management or co-management support to help you finish your Data Protection Manager 2016 initiative on time and within your budget.
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats.
Progent offers Windows Cluster Server consulting to help your organization implement high availability server clusters that can deliver 100% operation. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, SQL Cluster, and Microsoft Exchange Server Cluster. By helping you create high availability server clustering environments powered by Microsoft Windows Clustered Server 2003, Progent’s Certified Windows consultants ensure that your zero-downtime clustered servers are set up to maximize the business value of your information network.
Progent can provide enterprise clients the services of a certified NetApp consultant for online or on-premises expertise for NetApp's complete portfolio of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN deployments efficiently following best practices.
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in an environment that gives the maximum level of dependability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting services are built on proven virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor independence.
Progent's certified IT experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Progent can show you how to prepare and implement an efficient migration to Dynamics GP so that you retain your data, strengthen your security, modernize your analytics, take complete advantage of Microsoft Office integration, and reduce productivity interruption by creating and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized business software and eCommerce programs that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.
For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop environment that maximizes the business impact of your IT network; integrate XenDesktop software with your physical and virtual servers, user devices, and printers; upgrade your older virtual desktop software to the latest versions of XenDesktop; and provide comprehensive online troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to manage your XenDesktop solution efficiently.
Progent's Cisco-certified wireless consulting experts can assist businesses of all sizes to plan, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the performance, range, density, expandability, security and ease of management required for seamless access between Wi-Fi and wired network infrastructure. Progent can provide affordable remote and on-premises consulting services for both legacy and current 802.11ac Aironet wireless access points and Progent can assist you design and maintain deployments of indoor and outdoor/industrial Aironet Wi-Fi access points.
If your office network combines UNIX, Linux or Solaris technology with MS Windows, Progent can show you how to incorporate your servers into a cohesive network that permits all your OS platforms to coexist for simple administration, seamless information exchange, high availability, enhanced performance, and strong protection. Progent's UNIX and Microsoft Windows integration support services include IT architecture integration and support, support for Windows services for UNIX, online network monitoring and administration, online network help and troubleshooting, in-person technical support, and Help Desk Call Center support.
Microsoft SQL Server 2005 offers powerful, familiar tools to IT experts and network users, lessening the complexity of creating, integrating, administering, and using enterprise data and database programs in environments ranging from mobile devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and broad knowledge in designing and building information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent's Microsoft and Cisco-certified network engineers can assist you to determine the value of Microsoft Exchange 2010 for your company and can help you to design and carry out an efficient migration to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will offer quick payback by increasing your workers' efficiency, lowering the cost of equipment and service, streamlining administration, and integrating your key communications technologies.