Additional Topics of Interest

Services Chief Information Officer Outsourcing
Specialist Network Support Outsourcing

Progent can provide comprehensive online consulting for all technologies associated with small company information systems and offers an array of vital, on-demand support services including a part-time Chief Information Officer to provide senior-level planning and negotiating skills, a Call Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as a managed service, best-practices project management help for major projects such as site moves orOS migrations, Cisco-certified consultants for designing high-performance and robust network infrastructure, certified security specialists to ensure data safety and compliance, disaster recovery specialists to design and document business continuity strategies, and software developers to create, enhance, or repair business applications.

Freelancing Jobs Work from Cisco Engineering
Work from Cisco Engineering Telecommuter Job

Progent is convinced that a well architected and implemented information system can be a vital piece for accelerating a company's success, and Progent follows this philosophy in our own network environment. Progent has created a zero-downtime virtual office infrastructure that enables our staff consultants and authorized contractors to deliver fast and efficient support, collaborate easily on sophisticated jobs, and gain from professional and private growth by acting as part of a dynamic business ethos of self motivation and independence.

Biggest Online Troubleshooting Windows and Linux
Windows and Linux Technical Support

If your business computer system mixes Linux platforms with Microsoft Windows, Progent can help you to integrate your servers into a unified environment that allows all your operating systems to run side by side for easy administration, seamless information exchange, high dependability, enhanced performance, and strong protection. Progent's Linux and Microsoft Windows integration assistance services feature network architecture integration and service, support for Windows services for UNIX, remote network monitoring and management, online network help and troubleshooting, on-site technical support, and Help Desk Call Center support.

Service Reporting Computer Consultants
24x7 Integration Services Services Documentation

Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each staff member to every customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.

Linux Online Consulting Services
Solaris Remote Consulting Services

Progent offers national remote technical support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX and Microsoft products. Remote technical support provides maximum leverage for your information technology dollar by protecting client productivity and shortening the hours billed for network analysis and repair. Advanced remote support technology and experienced technicians and consultants allow Progent to solve the majority of IT issues without squandering time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of telephone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM premier security specialists to assist you with the most difficult network issues.

Metro Ethernet Consultant Services
Engineers Internet Connection

Progent offers access to the cost-effective support of online Internet connectivity experts to help your company to assess or update your Internet services so your Internet connectivity solution matches your business requirements. Services available from Progent include assessment of your existing bandwidth utilization, carrier and service plan comparison and selection, network provisioning, and overseeing a smooth move to a different carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and designing fault-tolerant BGP architectures.




Les Kent has a 35-year history of effective technology integration, corporate management, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions while working as a network architect, software developer, project manager, deployment expert, and troubleshooter for small companies, new ventures, and global enterprises.

Microsoft Information Technology Consultants
Service Microsoft Office 2000

Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

Consultancy Small Business Network Management Services
Small Business Managed IT services Engineer

Progent's ProSight family of managed IT services are geared to provide organizations who have small internal IT administration and support teams with low-cost help from world-class management platforms and consulting expertise. Benefits of the ProSight catalog of managed IT services include fixed network maintenance expenses, automation of common management tasks, ongoing absorption of new technology, graceful transition from legacy systems to current solutions, improved fit between computer technology with business goals, access to seasoned network consultants, and allowing management to concentrate on business instead of ever-changing information technology.

Support Outsourcing ProSight Remote Monitoring and Reporting
ProSight Windows Server Management Support Outsourcing

ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital devices that power your network environment. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity.

Microsoft Expert Windows Server 2019 upgrade Technical Consultant
Microsoft Windows Server 2019 Online Technical Support

Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.

Award Winning 802.11ac Upgrade Onsite Technical Support
Office Wireless Consulting

Progent's Wireless Consulting Services offer a convenient, economical option for companies of any size to configure, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

IPsec VPN Compliance Audit
Network Security Auditor IPsec VPN

Progent provides small and mid-size companies professional support for Intrusion Protection products and IPsec VPN products from major firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to create a comprehensive security plan and select the right products from a variety of vendors to achieve your security goals while staying within your budget restraints.

Consulting Services Microsoft Windows Server Essentials
Windows Server Essentials Hyper-V Specialists

Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small businesses to make the move from the older physical in-house datacenter to the new hybrid networking model that combines on-premises and cloud-based software and infrastructure. Progent's consultants can provide budget-friendly online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your network environment. Progent offers full-service project management to help you plan and execute a smooth move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent also offers as-needed consulting, troubleshooting, and training.