Colocation data centers allow businesses to share world-class data centers for housing network equipment that runs vital applications. Progent's Microsoft and Cisco certified consultants can assist your small business with all aspects of your colocation program including selecting and migrating to a colocation site, creating system topology, defining required equipment, on-site and remote troubleshooting, establishing online system management, and education your IT staff.
Progent's certified Office Excel and Office 365 Excel consultants offer a wide range of online services to help your organization to plan, program, pilot test, deploy, administer, and troubleshoot business applications powered by any release of Excel, including Excel 2016 and Office 365 Excel. Progent can assist you to upgrade your legacy Excel solutions to the newest releases of Excel, support Excel on Apple iOS-based iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between various versions of Office Excel. Progent can provide on-demand help to clients who need a quick fix to a specific issue associated with Excel and Progent also offers full project management services for upgrading or creating line-of-business applications based on Office Excel. Progent's cost-effective webinar training for Excel can be customized to address the needs of individuals or teams.
Progent's Cisco-certified Catalyst 802.11ax Access Point consultants can provide affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.
For custom program development, Progent can provide software design experts to produce business applications in areas such as eCommerce, web development, Microsoft Dynamics products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent's CISSP-certified network security consultants can help businesses of any size with any facet of information system security. Progent can help implement cost-effective security systems that guard a small office against modern threats or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile clients sharing network resources spread across multiple physical datacenters and public and private clouds.
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration support, and 1-on-1 or group webinar training classes tailored to meet your particular requirements. Progent's experts also can show you how to integrate and support a secure, reliable network infrastructure to run your ERP, MRP and accounting applications.
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to create a modern security ecosystem that extends across your on-premises and cloud assets and guards all users at any location with any endpoint device.
Cisco has developed a full product line of routers including appliances built to provide the protection, bandwidth, and availability required by customers from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network uptime. Progent can help you choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you add new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.
Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.
Progent offers national online technical support and consulting services for businesses that operate Apple macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft products. Progent's consultants offer Mac clients a range of IT services including desktop support, migration to the most recent edition of macOS from legacy versions of macOS or OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and iPad support, or migrating to Apple's iCloud services. Online network consulting offers maximum return for your information technology budget by extending user efficiency and shortening the hours billed for computer repair services. Sophisticated online support utilities and skilled service specialists and engineers allow Progent to handle most IT issues without wasting time and money by going to your location. In most of cases your IT problems can be dealt with by telephone or through a mix of phone help and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult system issues.
Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier consultants can help you install Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, allowing Mac users to get and send messages, examine the Exchange global address list, import addresses, sync up appointments, and invite people to conferences with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage education.
Progent's Co-managed Call Center service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Wi-Fi site survey services make it easy to plan, implement and debug a Wi-Fi LAN optimized for your facilities, offering your business a WLAN that has the coverage, performance, density, Quality of Service, security, and hand-off ability your business requires. Wi-Fi survey services from Progent include online predictive modeling for planning a Wi-Fi LAN and on-premises site survey services for validating, optimizing, and troubleshooting a functioning Wi-Fi network.
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and can create or modernize .NET applications quickly and at low cost.
Progent's Computer Contact Center Outsourcing Services for PC desktop support are designed especially for small businesses who need immediate access to a Help Desk Service Center with professional telephone support and full escalation options but who must operate within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support, Optional Remote Access Support, System Assessment, Problem Escalation, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Recommendation and Deployment.
Progent can assist you to evaluate the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 so you realize top business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and manage hybrid ecosystems that transparently combine on-premises and cloud-based products and services.
Progent is among the most qualified network consulting companies for integrating e-mail solutions powered by Exchange 2000. Progent specializes in helping small businesses get the full benefits of Microsoft Exchange 2000 under common situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.
Our Experts Team offers consulting in important areas that include Macintosh integration and applications; Expertise for Linux-based, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and vertical program help; CIO, business analyst, and project management services; Special applications design and integration; Web, electronic business, EDI, and customer portal development and integration; DBM management and performance consulting; Business information expertise; and Telecommunications architecture consulting.
Progent provides several essential types of Help Desk services : Microsoft Help Desk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your customers convenient access to a reliable technical resource with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive reputation as a solid contributor to business performance. Progent's goal is to resolve rather than simply record problems.
Progent's certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Windows Server 2019 delivers significant enhancements in scale, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Progent's Cisco certified Wi-Fi experts can provide affordable remote and on-premises support for end-of-life and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist you to plan and manage Wi-Fi solutions that incorporate indoor and outside/industrial Aironet access points.
For corporations with branches in California or any region covered by Progent's consultants, Progent's Microsoft-Premier network consulting professionals and certified Cisco system consultants offer a variety of IT support services such as project planning, Sarbanes Oxley compliance, site moves, enterprise security, system design, local or remote emergency support, and technical support for data center hosting facilities. A Progent network architect can help you design a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progent's Microsoft Premier consultants can help major enterprises design, integrate and support massive rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and CCNP experts can assist you to deploy Cisco products for connection solutions that combine basic, high-performance, integrated, and wireless networking.
Progent's Cisco-Certified network engineers can show you how to run Cisco's network management tools along with a variety of specialized third-party applications to build a comprehensive network management solution to keep your network operating reliably, conserve expensive resources, protect your data, revive rapidly from device breakdown or deliberate assaults, and enable you to expand or reassign valuable resources sensibly and economically as your business grows.
Progent's seasoned solution designers and programmers can assist your company to build customizations to Microsoft Dynamics GP that support the unique requirement of your business without losing the benefits of Windows integration. Progent can also offer expertise with a range of development tools that can be used to create integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Progent has created special security packages designed to deliver larger corporations an impartial and comprehensive security assessment from a team of certified security engineers. All Progent's network security evaluation packages feature a suite of services like automated scans from inside and from beyond the corporate firewall, professional analysis of scanned data by accredited security consultants, creation of a paper documenting the findings, plus an interactive concise executive outbrief and a detailed interactive review for in-house IT managers.
Progent's Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid creation of enterprise-class business programs that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT system. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Small companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Progent can provide the affordable support of remote Internet connectivity consultants to help your organization to evaluate or update your Internet services so your Internet access solution aligns with your business requirements. Services available from Progent's engineers include assessment of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and managing a seamless switchover to a different ISP and/or service plan. Network provisioning can include enhancing existing routers and switches and deploying new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.
Progent's engineers can provide a variety of IT outsourcing and co-sourcing services to help companies of any size to install, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can help design and configure test environments to evaluate Microsoft Windows 8.1 and develop and implement Windows 8.1 migration projects based on proven methodologies.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Progent's Microsoft certified engineers can provide offsite and on-premises support expertise to help you to administer, support, and repair computers powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, data and identity protection, backup and restore, remote access, smartphone and tablet integration, wireless configuration, and remote system monitoring.
System Center Configuration Manager automates application and device deployment across multiple sites, streamlines compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health reporting, enables safe end-user self service, and offers a common point of control for managing multi-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud specialists can help businesses of any size with any aspect of designing, installing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and can create or enhance .NET applications quickly and at low cost.
If you want to update your production web site, build internal websites for purposes such as human resources or worker training, design a powerful web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's consultants can also show you how to build and maintain a secure, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web solutions.
Progent's Cisco-Premier network management consultants can assist you to use Cisco's management tools along with a variety of specialized third-party applications to create a complete network management solution in order to keep your environment running smoothly, conserve limited resources, protect your data, recover rapidly from device failure or malicious assaults, and enable you to expand or reassign valuable resources intelligently and affordably as your business evolves.
Progent's Reseller Program for IT Service Providers lets you use Progent's consulting experts under your own brand as a transparent arm of your IT consulting staff.
Progent's certified Microsoft Office and Microsoft 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft 365 applications including Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a cohesive productivity solution that offers quick return on investment and promotes improved business outcomes. Progent can help your company to integrate Microsoft Office or Microsoft 365 applications with each other and with additional core Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server running locally or in the cloud. Progent's consultants can also help you to resolve compatibility problems between various releases of Office and can provide customized online training to individual users or groups.
SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid creation of a new generation of high-end programs that can provide your business a significant competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Progent has extensive experience providing a full-spectrum of online network support and urgent repair services to local governments and school districts across the United States. Progent is one of the industry's pioneers in providing expert remote network consulting and has provided IT support to clients in all 50 states. Remote support saves travel costs and resolves problems faster than on-premises service calls.
Progent practices information transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Small companies who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
Progent's Cisco-certified Wi-Fi integration consultants can help organizations to configure, manage, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Progent's Standard Help Desk Services offer a complete solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Support services are provided at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.
Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, acts as the center of Cisco's collaboration platform. Cisco Unified Communications Manager and Unified CM Express (CME) offer a modern IP-PBX by integrating with unified messaging applications that include Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified consultants can deliver efficient and budget-friendly remote and on-premises support to help organizations of all sizes to build and administer Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support consulting services that deliver optimum business value. Progent can help with any aspect of Unified CM setup and debugging in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, designing UCS server failover systems for survivability, performance tuning, and integration with Exchange Server and Skype for Business.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to contain the progress of an active ransomware breach. Call 800-462-8800
Progent can assist your business to evaluate the wealth of subscription options offered with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist you to create and manage hybrid networks that seamlessly integrate on-premises and cloud-based resources.
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the front lines of IT service, performing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a proven set of individual best practices that are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems rapidly.
Progent's CISSP-certified network security experts can assist businesses of all sizes with any facet of information system security. Progent can help implement efficient security systems that protect a small business from advanced threats or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid networks that support local, remote, and mobile users accessing IT resources spread over a mix of physical datacenters and various clouds.
Progent has 20 years of background helping small and mid-size businesses to design, implement, tune, manage, and debug IT networks that support teleworkers.
Progent's Check Point consultants can show you how to choose and configure Check Point Software Firewall/VPN software and appliances powered by Check Point's security platform to provide an affordable and effective security defense for your information network. Progent can also show you how to configure other Check Point products including Check Point ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and provide a single stop for on-going technical support, administration, education, and consulting services.
Progent's Windows consulting experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises evaluation and upgrade services for Windows 10 available from Progent's experts include Return on Investment analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, security and compliance, streamlined deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and users, and ongoing consulting support.
Progent's Microsoft-certified experts can provide a variety of consulting services to assist organizations of any size to deploy, manage, and troubleshoot networks that incorporate workstations, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's senior project managers can help set up test labs to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 migration plans based on proven methodologies.
Microsoft CRM helps mid-market companies nurture positive client interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help promote selling success and deliver steady, effective customer service. Progent can configure the most sensible network environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer service data.
Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.
Even if your business has a minimal computer support group and a limited IT budget, your information system can still have the same high reliability and responsiveness that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier network consultants, the latest network management products for 24x7 monitoring and alerts, and economical service programs such as a help desk service to keep your vital business applications and servers up and running.