If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.

Progent's services to support Linux developers include:

  • Full-Service Network Support Outsourcing
    Progent's information technology outsourcing service gives UNIX, Linux, and Solaris product developers access to skilled consulting professionals to maintain and manage your business network without the cost and hassle of keeping your own internal administrative and support staff. Progent's IT outsourcing services enables UNIX, Linux, and Solaris developers to focus on core competitive initiatives while at the same time having the benefits of high-quality network services. Progent has released a Small Company Network Support Outsourcing White Paper that summarizes how outsourcing can save money and improve operational efficiency.

  • Virtual Infrastructure
    Progent can show you how to reduce the need for server hardware and maximize your investment in high-availability technology by configuring a virtual server infrastructure with technology including VMware Server. A virtual infrastructure permits UNIX, Linux, and Solaris developers working in a predominantly Windows environment to maximize the efficiency of costly computing investments by dividing physical servers into protected, logical components that are easy to administer and can economically and securely support a mix of developer operating systems including UNIX, Linux, and Sun Solaris. Progent's network consultants can assist you to set up robust physical and virtual network infrastructures that are ideal for developing and testing new software products.

  • Remote and on-premises service and Troubleshooting
    Progent's nationwide remote technical support and troubleshooting services are ideal for UNIX and Linux software developers operating in a mostly Windows environment. Remote technical support offers maximum return for your information technology budget. Advanced remote access tools and skilled service specialists and consultants combine to enable Progent to solve most network issues without squandering time and expense by going to your site. Phone-based support can be escalated to onsite technical service and troubleshooting if needed, but in most of cases your network problems can be dealt with over the phone or via a mix of telephone help and online connectivity. Progent's in-person support is available in key cities across the U.S.

  • Proactive Network Monitoring
    Progent's round-the-clock network management service packages are enabled by Microsoft System Center Operations Manager 2007, advanced technology that intelligently tracks vital servers to identify potential trouble spots before they cause system failure. Microsoft Operations Manager 2007 automatically examines event archives from strategic servers, then organizes and evaluates these network events based on an extensive support database. When System Center Operations Manager detects an anomaly, it executes special remedial routines or issues alarms to warn predetermined support personnel. Microsoft System Center Operations Manager also generates historical reports so you are able to track the health of your IT system.

  • Help Desk Call Center Support
    Progent's Contact Center Support Services are intended for organizations who must work within a limited information technology budget yet who require fast access to a Help Desk Call Center with expert telephone assistance and complete escalation support. Key features include help desk online assistance for desktop help and network repair, secure online access to permit Progent's support experts to observe precisely what your customers see so they can fix problems quickly, and expert prioritization and problem escalation.

If you are a UNIX, Linux, or Solaris developer who needs full-service network support for a predominantly Windows environment, contact Progent at 800-993-9400 or refer to Contact Progent.

Progent's Help for UNIX-family Environments
Progent's UNIX consulting services provide small businesses and software developers assistance with administering and supporting UNIX/Linux/Mac-based networks that may coexist with Microsoft environments. Progent offers your business the services of UNIX support experts, certified Microsoft consultants, Cisco-certified CCIEs, and security experts accredited by CISM. This broad range of expertise gives your company a readily available one-stop source to help your business to build and support a secure and resilient cross-platform network and communications solution that incorporates Microsoft technology with leading derivatives of UNIX such as: Apple macOS and OS X , Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or important Linux distributions such as RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo.

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