If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.

Progent's services to support Linux developers include:

  • Full-Service Network Support Outsourcing
    Progent's network support outsourcing offers UNIX, Linux, and Sun Solaris developers access to highly-skilled consulting engineers to maintain and manage your business network while avoiding the cost and distraction of keeping a large internal administrative and support team. Progent's IT outsourcing allows UNIX, Linux, and Solaris developers to focus on core competitive projects while at the same time enjoying the advantages of high-quality network support. Progent has released a Small Business Network Support Outsourcing White Paper that explains how outsourcing can conserve budgets and enhance operational efficiency.

  • Virtual Infrastructure
    Progent can help you to minimize server hardware and leverage your investment in high-availability technology by designing a virtual server architecture with products including VMware Server. A virtual server architecture allows UNIX, Linux, and Solaris developers operating in a mostly MS Windows environment to consolidate costly network resources by partitioning physical servers into secure, logical components that are simple to administer and can affordably and securely support a variety of development operating systems such as UNIX, Linux, and Solaris. Progent's expert consultants can assist you to set up robust physical and virtual network architectures that are optimized for developing and testing new software products.

  • Remote and on-premises Support and Troubleshooting
    Progent's nationwide remote technical support and repair services are ideal for UNIX and Linux developers operating in a mainly Microsoft Windows environment. Online technical support offers maximum leverage for your information technology budget. Advanced online support utilities and skilled service specialists and consultants allow Progent to resolve the majority of IT issues without squandering time and money by going to your site. Phone-based help can be escalated to onsite technical support and repair when needed, but in most of cases your IT problems can be dealt with over the phone or via a combination of telephone support and online access. Progent's on-site support is available in key cities throughout the U.S.

  • 24x7 Monitoring
    Progent's 24x7 network management services are enabled by System Center Operations Manager, advanced technology that intelligently observes critical servers to identify potential trouble spots before they result in downtime. Microsoft Operations Manager automatically examines event logs from strategic servers, then filters and analyzes these network events according to a comprehensive IT support database. When System Center Operations Manager detects an anomaly, it runs special remedial routines or issues alerts to notify selected service personnel. Microsoft System Center Operations Manager also produces historical summaries so you can track the health of your information network.

  • Help Desk Call Center Support
    Progent's Helpdesk Outsourcing Services are designed for businesses who must operate within a modest information technology budget yet who require immediate access to a Help Desk Call Center with efficient telephone support and complete escalation capability. Important components include help desk remote assistance for desktop help and network troubleshooting, secure online access to allow Progent's technical specialists to observe exactly what your customers experience in order to resolve issues quickly, and expert prioritization and escalation.

If you are a UNIX, Linux, or Sun Solaris product developer who needs comprehensive network assistance for a mostly Microsoft Windows system, phone Progent at 800-993-9400 or refer to Contact Progent.

Progent's Expertise for UNIX-based Systems
Progent's UNIX support experts offer small companies and software developers assistance with managing and maintaining UNIX/Linux/Mac-based networks that may coexist with Microsoft-based technology. Progent provides your business the services of UNIX technical professionals, certified Microsoft engineers, Cisco-certified CCIEs, and security specialists certified by CISSP. This broad array of expertise offers you a convenient one-stop source to help your business to create and support a safe and dependable multi-vendor network and communications solution that incorporates Windows with popular variants of UNIX such as: Apple macOS and OS X , Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and SGI/Irix or important Linux distributions such as RedHat, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

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