If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.
Progent's services to support Linux developers include:
- Comprehensive Information Technology Outsourcing
Progent's IT outsourcing service gives UNIX, Linux, and Solaris developers access to highly-skilled IT professionals to support and administer your business network while avoiding the expense and hassle of maintaining your own internal administrative and support staff. Progent's information technology outsourcing allows UNIX, Linux, and Solaris software developers to concentrate on strategic competitive initiatives while at the same time having the advantages of expert network services. Progent has produced a Small Business Information Technology Outsourcing White Paper that summarizes how outsourcing can cut expenses and enhance operational efficiency.
- Virtual Infrastructure
Progent can show you how to reduce the need for physical servers and maximize your company's investment in fault-tolerant technology by configuring a virtual server architecture with technology such as VMware Server. A virtual infrastructure permits UNIX, Linux, and Solaris product developers operating in a mostly Windows environment to maximize the efficiency of costly computing investments by partitioning servers into protected, logical components that are simple to administer and can affordably and safely support a mix of developer platforms such as UNIX, Linux, and Solaris. Progent's expert consulting professionals can show you how to create robust physical and virtual system architectures that are optimized for developing and testing commercial-quality software products.
- Remote and On-site service and Troubleshooting
Progent's nationwide remote technical support and troubleshooting services are ideal for UNIX, Linux, and Solaris software developers operating in a mostly Microsoft Windows network. Online IT help offers optimum leverage for your IT budget. Sophisticated remote access technology and experienced technicians and engineers allow Progent to handle most IT issues without squandering time and expense by traveling to your site. Phone-based help can be escalated to onsite technical support and troubleshooting if necessary, but in most of situations your network issues can be remediated by telephone or via a mix of telephone support and remote connectivity. Progent's on-premises support is offered in major cities across the United States.
- Proactive Network Monitoring Services
Progent's round-the-clock network management services are centered on System Center Operations Manager, state-of-the-art software that proactively watches key network servers to identify incipient problems before they cause network crashes. Microsoft System Center Operations Manager 2007 continually scans event archives from critical servers, then filters and evaluates these network phenomena based on a comprehensive IT support database. When Microsoft System Center Operations Manager uncovers a problem, it launches special corrective routines or issues alerts to notify selected support technicians. Microsoft System Center Operations Manager 2007 also produces trend summaries so you are able to track the health of your information system.
- Helpdesk Outsourcing
Progent's Help Desk Outsourcing Services are designed for organizations who have to work within a modest IT budget yet who need fast access to a Call Center with expert phone support and complete escalation support. Important components include help desk call center remote assistance for desktop support and network troubleshooting, secure remote access to permit Progent's technical experts to see precisely what your customers see so they can fix issues rapidly, and intelligent prioritization and escalation.
If you are a UNIX, Linux, or Solaris product developer who needs full-service network assistance for a predominantly MS Windows system, contact Progent at 800-993-9400 or visit Contact Progent.
Progent's Help for UNIX Environments
Progent's UNIX support services offer small companies and developers assistance with administering and maintaining UNIX/Linux/Mac-based systems that may coexist with Microsoft technology. Progent offers your business the services of UNIX support professionals, certified Microsoft engineers, Cisco CCIEs, and security specialists certified by CISSP. This broad array of knowledge offers you a readily available single resource to help your business to create and support a protected and reliable cross-platform network and communications infrastructure that blends Microsoft Windows with leading derivatives of UNIX including:
Apple macOS and OS X ,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including
Debian GNU/Linux and
fedora Linux, and