If your company is developing Linux products in an environment that includes Microsoft Windows-powered servers, PCs and applications, Progent can provide IT outsourcing and network management support so that your network stays productive while allowing you the freedom to concentrate on strategic business issues. Through the use of automated and proactive system monitoring tools and delivering both remote and in-person support services as necessary, Progent represents an economical way for developers to manage a high-productivity information system that offers dependability, security, and efficiency.
Progent's services to support Linux developers include:
- Full-Service Information Technology Outsourcing
Progent's network support outsourcing service gives UNIX, Linux, and Sun Solaris developers access to skilled consulting engineers to support and manage your IT network while avoiding the expense and distraction of maintaining your own in-house network support staff. Progent's IT outsourcing services allows UNIX and Linux product developers to focus on core business initiatives while still having the benefits of high-quality IT support. Progent has produced a Small Company IT Outsourcing White Paper that explains ways that outsourcing can conserve budgets and enhance operational efficiency.
- Virtual Infrastructure
Progent can show you how to cut the proliferation of server hardware and maximize your company's investment in high-availability products by configuring a virtual server architecture with technology such as VMware. A virtual server architecture permits UNIX and Linux software developers operating in a mostly Microsoft Windows environment to maximize the efficiency of expensive computing investments by dividing servers into protected, logical segments that are easy to manage and can affordably and securely support a mix of developer operating systems such as UNIX, Linux, and Solaris. Progent's expert consultants can show you how to create robust physical and virtual system architectures that are ideal for developing and validating commercial-quality software products.
- Remote and on-premises Support and Repair
Progent's nationwide online technical support and troubleshooting services are well suited for UNIX, Linux, and Sun Solaris software developers working in a mainly MS Windows network. Remote IT help provides maximum leverage for your information technology budget. Advanced remote support utilities and skilled service specialists and engineers allow Progent to solve the majority of IT problems without wasting time and money by traveling to your site. Telephone-based help can be upgraded to in-person technical service and troubleshooting when needed, but in most of situations your network issues can be remediated by telephone or via a mix of telephone support and remote network analysis. Progent's on-premises support is available in key cities throughout the United States.
- Proactive Network Monitoring
Progent's round-the-clock network support service packages are enabled by System Center Operations Manager, advanced software that proactively observes critical servers to identify incipient trouble spots before they result in downtime. MS Operations Manager 2007 continually scans event logs from critical servers, then filters and evaluates these system events based on a comprehensive IT support database. When System Center Operations Manager detects a problem, it launches special remedial scripts or issues alarms to notify selected service personnel. System Center Operations Manager also produces historical reports so you are able to track the vitality of your IT system.
- Help Desk Services
Progent's Helpdesk Outsourcing Services are designed for organizations who must operate within a limited information technology budget yet who require fast access to a Help Desk Call Center with expert phone support and complete escalation capability. Key components include help desk call center remote assistance for PC help and network repair, secure online connectivity to permit Progent's support specialists to see precisely what your clients see in order to fix problems rapidly, and expert prioritization and problem escalation.
If you are a UNIX, Linux, or Solaris software developer who requires comprehensive IT support for a predominantly Windows system, phone Progent at 800-993-9400 or see Contact Progent.
Progent's Support for UNIX Environments
Progent's UNIX support experts offer small companies and developers assistance with managing and maintaining UNIX/Linux/Mac-based systems that may coexist with Microsoft-based environments. Progent provides your company contact with UNIX support professionals, authorized Microsoft consultants, Cisco-certified CCIEs, and security experts certified by CISSP and CISM. This broad array of expertise gives you a readily available one-stop resource to assist you to build and maintain a secure and resilient cross-platform connectivity and communications solution that blends Windows with leading variants of UNIX including:
Apple macOS and OS X ,
Solaris,
IBM AIX,
HP-UX,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
RedHat Linux,
SUSE,
Debian GNU/Linux and
CentOS Linux,
Ubuntu Linux,
Mandriva,
PCLOS,
fedora Linux, and
Gentoo.