Expert Remote Technical Support for Little Rock, Arkansas Networks from Certified Consultants
Small companies have traditionally been overlooked by major network support firms. Many small companies permit themselves to become dangerously dependent on individual engineers or small support firms who lack the bandwidth or extensive skill sets to react promptly or effectively to network emergencies. Other small companies resort to mass-market service firms that employ technicians taught to offer by-the-numbers fixes for ordinary problems but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards that characterizes small company information networks.
Progent's time-tested methodology for delivering low-cost and effective network support to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the industry. Progent has delivered online support to businesses in every state in the country (See Progent's customer testimonials).
For larger companies, Progent offers co-sourcing support to supplement the skills of your in-house network support team. This can save money and minimize technical risks for major projects such as application programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Popular Products and Technologies Supported by Progent's Consultants for Companies in Little Rock, Arkansas
Progent's nationwide group of certified support professionals provides help for virtually all facets of information systems used by businesses of any size. Technologies served by Progent in and around Little Rock include:
Service Delivery Alternatives for Little Rock, Arkansas Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering network support is built on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Service Model ensures rapid response, comprehensive service records, consistent follow-through, and strict expense control for a range of network support delivery options that include online troubleshooting, in-person support, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and fix network issues without the cost or delay of in-person service calls. The background of Progent's network consultants allows them to resolve most network issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting services.
- Onsite Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: hands-on service professionals when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for in-person support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses affordable access to world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system design, virtualization solutions, plus configuration, customization and training for small business programs such as accounting, operations, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office moves and massive software migrations, extended initiatives like management information software development and support, relational database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also easy for customers to migrate to another support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can handle the multi- OS and non- standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Little Rock, Arkansas Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate network consulting allow small businesses to avoid the pitfalls associated with over dependence on thinly staffed support firms or individual engineers.
Working with Progent's Experts enables your small business to:
- Prevent Excessive Reliance on Freelance Support Consultants
For IT services, smaller companies often rely excessively on independent consultants. Though individual support engineers carry lower expenses than more substantial IT service organizations and can afford to charge apparently lower rates, freelancers are sometimes stretched to far to react quickly to urgent network problems. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of replacement staff may force your company to wait for assistance during a crisis. The more your small business grows, network downtime or difficulties with critical programs become more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly due to lower output. Also, when freelance engineers confront new technologies, the unavailability of a big engineering group to count on for advice forces them to learn on the job while your company ends up footing the costs for their continuing education.
- Gain Access to Experts in Complex Network Solutions
Many small support firms or independent engineers specializing in small company network consulting may excel at providing connect-the-dots fixes but lack the experience to deal efficiently with complicated IT configurations with mixed platforms, many offices, VoIP systems, mobile workers, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your small business because big-company environments are inherently complex, support issues require in-depth knowledge in numerous technical areas, and achieving a high degree of robustness, reliability, and security calls for enterprise-proven processes.
- Create a Firm Basis for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a series of ad hoc fixes commonly get thrown onto of a marginal structure. As a company evolves, reliability and scalability problems can undermine the success of the organization. Such networks need proper assessment, intelligent strategic analysis, and in-depth experience to upgrade to an IT environment that will act as the solid foundation to handle critical business requirements and ease future growth.
- Work with Solution Finders, Not Product Vendors
Small companies need direction and education to work through an increasingly complex maze of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT consultant or support organization that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting support with the real needs of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being based on the true requirements of a client.
How to Contact Progent
If your Little Rock, Arkansas company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).