Fast, Affordable Remote Computer Help for Little Rock, Arkansas Small Companies
For over two decades, Progent has specialized in providing world-class IT support to clients with small-business budgets. Progent has developed a powerful service solution that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a large team of consultants accredited in a wide array of IT disciplines, a Call Center service structure that promotes efficiency and guarantees follow-through, a global group of remote service professionals, in-person service options for the majority of most zip codes in the United States, and a corporate culture focused on solving technical issues in the least time and at the least cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service team. This can reduce expenses and minimize technical risks for big IT initiatives such as application development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.
Main Technologies Serviced by Progent for Office Networks in Little Rock, Arkansas
Progent provides the support of qualified consultants for all facets of information technology deployed in small companies and local governments. Products and technologies supported by Progent include:
Support Delivery Options Available for Little Rock, Arkansas Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Support Mechanism promotes fast response, thorough activity documentation, consistent follow-up, and tight cost control across a range of network service delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software problems without the expense or delay of on-premises support calls. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to accommodate urgent situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's online computer troubleshooting services.
- Onsite Support
Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system engineering, virtualization solutions, plus integration, customization and training for small business applications such as financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, longer term initiatives like management information software development and support, relational database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like data restoration and virus removal.
- Application Server Hosting
Progent can host critical business applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of availability, security, and performance than is feasible using the class of internal data center that is practical for most small businesses. Since Progent uses the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay current, protection and efficiency is constantly tracked, and systems are consistently archived and available for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is also convenient for customers to transfer to another support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while getting world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can handle the multi- platform and non- standardized networks common with smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can help with complex security programs such as SIEM solutions to help enterprises comply with business guidelines and government regulations for network information security and reporting.
The scope and size of Progent's consulting team offer a powerful array of benefits to companies trying to maximize the business value of their information network within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the forefront of IT service, performing a broad variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for resolving actual network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big bills for fast fixes. Another advantage of by-the-minute pricing is that your company are not inclined to allow simple issues to fester until they grow into big problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each client. The discipline of documenting and organizing service activity results in more efficient support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small companies who work with independent consultants or who employ in-house support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Find out more about Progent's knowledge transfer services.
If your Little Rock, Arkansas business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).