Professional Remote Troubleshooting for Little Rock, Arkansas Computer Networks from World-class Engineers
Small companies have typically been overlooked by large IT service organizations. Many small businesses allow themselves to grow overly reliant on individual consultants or small support organizations who don't have the bandwidth or broad knowledge to react quickly or efficiently to technical crises. Still other small companies turn to giant service firms that employ personnel trained to provide standardized solutions to common problems but who are missing the experience and technical scope to deal with the diversity of environments and lack of standardization that characterizes small business information networks.
Progent's proven methodology for providing affordable and successful network service to small companies has made Progent one of the premier Microsoft-certified network consulting organizations in the country. Progent has delivered online help to companies in every state in the country (See Progent's customer testimonials).
For larger businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service staff. This can reduce expenses and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified experts to help your business to plan and implement a sensible cloud strategy.
Core Technologies Supported by Progent's Consultants for Businesses in Little Rock, Arkansas
Progent's nationwide group of world-class experts offers support for all facets of information systems deployed by businesses of all sizes. Technologies served by Progent in and around Little Rock include:
Support Delivery Alternatives for Little Rock, Arkansas Companies
Progent has a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering computer support services is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model ensures rapid support, comprehensive activity records, dependable follow-up, and tight cost monitoring for an array of network service delivery options that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the cost or delay of in-person support calls. The background of Progent's network engineers allows them to resolve most IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service experts to give small and midsize companies the ideal combination: on-premises support technicians when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more about how and why to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues. for more information, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small companies affordable access to world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, non-stop it system consulting, virtualization strategies, plus configuration, programming and support for business software including accounting, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software migrations, longer term projects such as management analytics software programming and customization, relational database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host critical business applications such as Exchange and MS SQL in order to provide small and midsize businesses with higher levels of dependability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the world's biggest IT companies, Progent can save you the expense of creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for customers to migrate to another support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for network data security and reporting.
The scope and depth of Progent's consulting staff offer a unique array of benefits to clients wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, in the trenches of network support, executing a broad range of IT tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for fixing actual network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids big bills for fast repairs. An additional advantage of granular invoicing is that clients are less tempted to allow incipient issues to fester until they become major ones.
Read more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports given by each consultant to every customer. The discipline of detailing and archiving service records results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain internal support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Little Rock, Arkansas business wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).