Low-cost Network Help from Microsoft and Cisco certified Professionals for Businesses in Little Rock, AK
By delivering professional know-how whenever you require it, making available in-depth knowledge for key applications, providing innovative services such as virtual data center hosting, invoicing solely for services delivered, and requiring no setup fees or retainers for standard services, Progent allows your company to maximize the competitive value of your It system and reduce support costs. Progent appreciates that network protection, reliability, and efficiency are just as important to small businesses as to major enterprises but that small organizations lack the economy of scale to spend aggressively in computer networks and in-house service groups. Progent's basic value proposition is that no network support organization can match Progent's ability to deliver the network support expertise your business needs when you require it and at prices you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing services to add to the technical skills of your internal network service team. Co-sourcing can save money and minimize technical risks for big IT initiatives like application programming, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited consultants to assist your business to design and implement a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Little Rock, Arkansas Business Networks
A Microsoft-certified Partner IT service company that maintains a large team of Cisco Premier CCIE network consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost online consulting to Little Rock, AK companies for a wide array of computer technologies such as:
Support Delivery Options for Little Rock, Arkansas Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering IT support services is built on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough activity documentation, reliable follow-through, and tight expense control across an array of IT support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the cost or delay of on-premises support visits. The experience of Progent's IT consultants allows them to handle the majority of IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's online network support expertise.
- On-site Support
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to give small companies the ideal combination: in-person support professionals when you require them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how to sign up for Progent's onsite network support services.
- Phone Support
Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need fast and reliable access to an online Help Desk Call Center with effective telephone assistance, remote repair capability, and enough technical depth for all needed problem escalation. Since smaller companies typically are constrained by limited information technology budgets and can spare little management bandwidth for handling network support, Progent's Helpdesk Services could be the most efficient option to ensure that small business information systems are always productive. Learn more details concerning Progent's Help Desk Call Center services.
- Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability network design, server virtualization strategies, plus integration, customization and training for small business software such as financials, operations, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site relocations and major system migrations, extended projects such as business information application programming and support, relational database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of dependability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small companies. Since Progent uses the same data centers that support the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's production servers in a setting that not only provides the top degree of availability and scalability but that is in addition easy for customers to transfer to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit small businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced online support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Little Rock, Arkansas Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT support enable small and midsize companies to avoid the problems associated with over reliance on thinly staffed service organizations or freelance consultants.
Working with Progent's Experts enables your company to:
- Prevent Excessive Dependence on Freelance Support Consultants
For network services, smaller companies sometimes depend heavily on independent engineers. Although freelance service providers have lower expenses than more substantial IT service organizations and can typically charge nominally lower rates, freelancers are frequently unable to respond rapidly to urgent network problems. If a freelance engineer is occupied with another client, sick, on travelling, or in training, the lack of replacement personnel may force your company to go without help in case of a crisis. The more your company grows, system unavailability or problems with critical programs get more costly. The money you thought you were saving on an independent consultant can be eaten up fast because of lost output. In addition, when independent engineers encounter new problems, the lack of a big engineering team to depend on for help requires them to learn with the meter running while your business ends up footing the costs for their continuing education.
- Have Access to Experts in Complex Network Solutions
The majority of small support organizations or freelance engineers specializing in small business IT support may excel at delivering routine fixes but don't have the background to work cost-effectively with complicated network infrastructures that have mixed platforms, multiple locations, Voice over IP implementations, mobile workers, interconnected financial and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your small business because enterprise networks are by nature complicated, integration issues require thorough understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security calls for industry-tested leading practices.
- Create a Firm Foundation for Seamless Growth
Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a solid architecture, a series of improvised repairs often get tossed onto of a tenuous structure. As a company evolves, stability and scalability problems can undermine the success of the business. Such environments need proper evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT environment that can act as the solid basis to meet current business requirements and support downstream growth.
- Team with Solution Consultants, Not Resellers
Small companies require direction and education to work through an ever more complicated maze of IT alternatives available for accelerating growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match technical support services with the real interests of clients. Combining IT support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.
In case your Little Rock, Arkansas company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).