Quick, Affordable Online Computer Network Help for Little Rock, Arkansas Small Companies
For more than two decades, Progent has focused on providing world-quality computer support services to customers who have small-company budgets. Progent has built a unique support solution that features a low-overhead, tightly connected virtual office network, sophisticated remote troubleshooting tools, a large team of consultants certified in a wide array of technical disciplines, a Help Desk service structure that maximizes responsiveness and guarantees follow-through, a global group of remote support experts, on-site service availability for the majority of most zip codes in the U.S., and a company ethos committed to fixing network problems in the shortest time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network service staff. This can reduce expenses and help meet schedules for major IT initiatives such as application development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to design and implement your cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Companies in Little Rock, Arkansas
Progent's national team of industry certified support professionals offers support for all aspects of network technology found in organizations of any size. Areas served by Progent in and around Little Rock include:

Support Delivery Alternatives for Little Rock, Arkansas Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Support Model promotes fast support, thorough service records, reliable follow-up, and strict cost monitoring for an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix network issues without the expense or delay of in-person service calls. The experience of Progent's IT engineers allows them to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small businesses the optimal solution: onsite support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning why to register for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Services are designed for all companies who require prompt and reliable support from a professional Helpdesk with effective phone support, online repair tools, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically have tight information technology budgets and can spare little executive attention for handling IT support, Progent's Contact Center Services could be the most efficient way to make sure that small business information systems stay up and running. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, high availability network consulting, server virtualization solutions, plus integration, programming and training for small business software including financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive software upgrades, longer term projects such as business reporting software programming and support, database software development and DBA services, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange and MS SQL in order to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of on-site data center that is achievable for the majority of small organizations. Since Progent uses the same facilities that support the equipment of some of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually tracked, and systems are regularly archived and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also convenient for customers to transfer to another service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with mixed environments to benefit significantly on the expense of hardware, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Little Rock, Arkansas Small Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise network consulting enable small businesses to avoid the problems related to over dependence on thinly staffed service firms or freelance engineers.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, smaller businesses often depend heavily on independent engineers. Though freelance support providers have lower expenses than larger support firms and can typically bill apparently lower fees, freelancers are sometimes unable to react rapidly to urgent situations. If an independent engineer is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may require your company to wait for assistance in case of an emergency. The more your company expands, network unavailability or difficulties with critical programs become more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lost productivity. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to count on for advice forces them to learn in place while your organization ends up with the bill for their continuing education.

  • Have Access to Experts in Advanced IT Issues
    The majority of small service firms or independent engineers who concentrate on small business IT support may excel at providing routine fixes but don't have the experience to work cost-effectively with complicated IT infrastructures with mixed operating systems, many locations, VoIP systems, remote workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your company because big-company environments are inherently complex, support problems demand thorough understanding of in numerous technical areas, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven processes.

  • Create a Solid Foundation for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a proper architecture, a series of band-aid repairs often get piled onto of a marginal foundation. As a company evolves, reliability and expandability issues can hinder the success of the business. Such environments require thorough assessment, smart strategic analysis, and in-depth experience to upgrade to a network environment that will act as the reliable basis to meet current business needs and support future growth.

  • Work with Solution Finders, Not Product Vendors
    Small companies need guidance and education to navigate through an ever more complicated maze of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align consulting support with the real needs of clients. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual requirements of a customer.

How to Contact Progent
In case your Little Rock, Arkansas business wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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