Low-cost Computer Support from Microsoft and Cisco Qualified Consultants for Companies in Little Rock, AK
By offering world-class know-how whenever you need it, providing specialized expertise for key business applications, providing high-value services such as virtual server hosting, invoicing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to maximize the business value of your It network and reduce support expenses. Progent understands that information system security, dependability, and efficiency are just as important to small businesses as to major corporations but that smaller companies lack the leverage to spend aggressively in computer technology and internal service staffs. Progent's basic value proposition is that no network consulting organization can match Progent's ability to provide the IT support expertise your business needs whenever you need it and at a cost you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support group. This can cut costs and minimize technical risks for major IT initiatives like software development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to plan and execute your cloud strategy.

Main Practice Areas Serviced by Progent for Businesses in Little Rock, Arkansas
Progent's team of world-class experts provides help for all aspects of network systems used by companies of all sizes. Technologies served by Progent in and around Little Rock include:

Support Delivery Alternatives Available for Little Rock, Arkansas Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing computer support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, thorough activity records, reliable follow-through, and tight cost control across an array of network support delivery modes that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and fix network problems without the cost or delay of in-person service visits. The background of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to deliver small businesses the ideal combination: in-person service professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses who need prompt and dependable support from a professional Help Desk Call Center with effective phone assistance, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient way to ensure that business information systems stay productive. Learn more concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network engineering, virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects including office relocations and major system migrations, longer term projects such as management information application programming and customization, relational database application programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host key business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for most small businesses. Since Progent uses the same data centers that support the gear of some of the planet's biggest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly tracked, and systems are consistently backed up and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can handle the multi- platform and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized system is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Little Rock, Arkansas Businesses
Progent's staff size, depth of information technology expertise, and experience with corporate IT support enable small businesses to sidestep the pitfalls associated with excessive reliance on small support organizations or independent engineers.

Working with Progent enables your company to:

  • Prevent Excessive Dependence on Individual Consultants
    For network support, small businesses often rely heavily on independent consultants. Though freelance service engineers have lower overhead than more substantial IT service firms and can typically bill nominally smaller fees, freelancers are often spread too thin to respond quickly to critical network problems. If an independent engineer is busy with different client, ill, on travelling, or in class, the absence of backup staff may force your company to wait for assistance in case of an emergency. The more your small business grows, network unavailability or difficulties with critical programs get more costly. The money you believed you were saving on an independent consultant can be eaten up quickly because of lost output. In addition, when independent engineers encounter new technologies, the lack of a big consulting group to count on for assistance requires them to learn in place while your company winds up footing the bill for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of small support organizations or independent engineers focused on small business IT support are capable of delivering routine fixes but don't have the seasoning to deal cost-effectively with complicated IT environments with a variety of operating systems, numerous offices, Voice over IP implementations, remote clients, interconnected accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large group of experts can be valuable to your company because big-company networks are inherently complicated, integration issues demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of stability, reliability, and security requires enterprise-tested best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of ad hoc fixes commonly get thrown on top of a weak structure. As a business grows, stability and expandability problems can undermine the success of the business. Such networks require proper evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT infrastructure that will act as the reliable basis to meet critical business requirements and support future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller companies require direction and education to navigate through an ever more complex maze of technology options available for accelerating growth and improving efficiency. Businesses do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services only. This allows Progent to align consulting services with the real interests of clients. Combining network support and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the actual needs of a customer.

Contact Progent
If your Little Rock, Arkansas company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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