Affordable Computer Tech Support from Microsoft premier Experts for Companies in Little Rock, AK
By delivering world-class support when you require it, making available in-depth expertise for key applications, providing innovative services like virtual server hosting, invoicing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and reduce support expenses. Progent appreciates that network protection, reliability, and efficiency are just as important to small companies as to large enterprises but that small organizations lack the leverage to invest heavily in information networks and internal support staffs. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's ability to deliver the IT support expertise your business needs whenever you require it and at prices you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT support group. This can reduce expenses and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your company to design and implement a sensible cloud strategy.
Core Practice Areas Supported by Progent for Little Rock, Arkansas Businesses
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco Certified CCIE networking experts and Apple Computer accredited consultants, Progent provides emergency assistance and affordable online consulting to Little Rock, AK businesses for a broad array of information technologies such as:
Service Delivery Alternatives for Little Rock, Arkansas Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes fast response, thorough service records, dependable follow-through, and tight expense control across an array of network service delivery modes that include online repairs, onsite help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can assist customers to analyze and repair network problems without the cost or delay of on-premises service calls. The experience of Progent's network consultants allows them to handle the majority of IT issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's online computer support expertise.
- Onsite Service
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the ideal combination: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning how to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security consulting, non-stop network engineering, virtual server strategies, plus integration, programming and support for small business applications including financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with short-term projects including office relocations and major system upgrades, extended initiatives like management information software development and customization, database application programming and administration services, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and MS SQL in order to provide small companies with higher levels of reliability, protection, and performance than is feasible using the class of internal data center that is achievable for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay current, security and performance is continually tracked, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of dependability and expandability but that is in addition convenient for customers to transfer to a different support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with mixed networks to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the mixed- OS and non- standardized networks common with small companies, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Little Rock, Arkansas Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise IT consulting enable small companies to avoid the problems associated with excessive reliance on small service organizations or freelance engineers.
Working with Progent enables your business to:
- Prevent Over Dependence on Freelance Support Consultants
For IT support, smaller companies often rely heavily on freelance consultants. Though individual service engineers carry lower overhead than more substantial support firms and can typically bill apparently lower rates, freelancers are often unable to react quickly to urgent network problems. If a freelance engineer is busy with different customer, ill, on vacation, or in training, the absence of replacement personnel may force your business to go without help in case of an emergency. The more your small business expands, system downtime or problems with line-of-business programs get more expensive. The money you thought you were conserving on a freelancer can disappear fast due to lower output. In addition, when freelance consultants confront new problems, the lack of a big consulting team to rely on for help requires them to learn on the job while your organization ends up footing the bill for their ongoing training.
- Have Access to Experts in Advanced Information Technology Issues
Many smaller support firms or independent engineers who concentrate on small business network support are capable of providing connect-the-dots fixes but lack the experience to deal efficiently with complicated network configurations that have mixed operating systems, numerous offices, Voice over IP implementations, remote workers, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your small business because enterprise networks are by nature complex, support problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-tested leading practices.
- Create a Firm Basis for Growth
Small companies typically begin with a network implemented on a shoestring budget. Without a carefully designed architecture, a sequence of improvised fixes commonly get tossed on top of a marginal structure. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such networks require thorough evaluation, smart business planning, and in-depth expertise to upgrade to an IT environment that can provide the reliable foundation to meet critical business requirements and ease future expansion.
- Partner with Solution Providers, Not Product Vendors
Small companies need guidance and insight to navigate through an increasingly complicated maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match technical services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a small business.
Get in Touch with Progent
If your Little Rock, Arkansas business wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).