Little Rock, AK Online Help from World-class Computer Troubleshooting Professionals
Progent's computer network help services can provide your Little Rock, AK business low cost and dependable access to Microsoft and Cisco certified IT experts. By delivering network consulting help when you require it, offering advanced expertise for line-of-business technologies, offering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent offers your Little Rock, Arkansas business an economical alternative for optimizing the profitability of small-scale business networks. If you have a local system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to create and maintain a robust and secure information network and to benefit from quick access to the experienced consulting typically restricted to enterprises who are able to maintain a sizeable internal IT group.
For larger businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal network service staff. This can save money and minimize technical risks for major IT initiatives such as software development, disaster recovery planning, security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of accredited experts to assist your company to plan and execute your cloud strategy.
Key Practice Areas Supported by Progent for Little Rock, Arkansas Office Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco Certified CCIE network experts and Apple accredited consultants, Progent provides urgent troubleshooting and low-cost online consulting to Little Rock, AK small businesses for a wide array of computer technologies such as:
Support Delivery Alternatives Available for Little Rock, Arkansas Companies
Progent offers a variety of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing network support is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Service Model promotes rapid response, comprehensive service records, dependable follow-up, and strict cost monitoring for a range of network support delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online computer support services.
- Onsite Support
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: on-premises support professionals when you need them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to register for Progent's onsite computer service.
- Help Desk
Progent's Help Desk Services are intended for small and midsize businesses who require fast and dependable access to a professional Help Desk Call Center with effective telephone assistance, online troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business information networks stay productive. Read more details concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, high availability network consulting, server virtualization strategies, plus configuration, programming and support for business software including accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as office moves and major system upgrades, extended projects like management reporting software programming and support, relational database application programming and administration support, and web development, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical business applications like Exchange and MS SQL in order to provide small businesses with greater degrees of availability, security, and recoverability than is possible using the class of internal data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the equipment of some of the planet's largest IT companies, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, protection and performance is continually tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is also easy for customers to migrate to another support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit small businesses with multi-vendor environments to save significantly on the expense of hardware, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can support the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote consulting services to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help enterprises meet industry standards and statutory regulations for network data protection and incident reporting.
The breadth and depth of Progent's engineering team bring a unique array of advantages to clients trying to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT service, executing a broad variety of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for fixing actual IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration fee and asks no retainer for services provided during regular working hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for fast fixes. An additional advantage of by-the-minute billing is that your company are less inclined to allow simple problems to fester until they grow into major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The practice of documenting and organizing support records allows more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Little Rock, Arkansas company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).