Progent's Microsoft Gold-certified Windows Server 2022 experts can help your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.
Progent's experts can provide Mac users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and Exchange Server expertise, security services, and custom education. Progent can help clients to upgrade to macOS from OS X or other earlier versions of Mac OS X and Progent can offer expertise with Apple Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone support and iPad synchronization, or migrating to iCloud. For business networks built exclusively on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, configuring and supporting a network environment that is available, safe, fast and able to achieve your company's business goals.
Progent's data protection experts can assist your company to create, implement and debug a backup solution built around MSP360 technology. MSP360 offers file/folder or image backup/restore for VMs and physical machines, works with all leading public clouds, and allows you to build a data protection solution with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup system to protect against data loss caused by user miscues, system glitches, malicious insiders, and external attacks like ransomware.
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help you to configure your Fortinet FortiGate firewalls to protect all your IT assets at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge.
Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide selection of economical online consulting services to assist you to maintain your existing Microsoft Office Word environment or assist you to move to a newer release of Office Word. Support offered by Progent's Word experts include VBA software development, identifying and fixing compatibility problems between different versions of Word, integrating Office Word with different Office applications like Office Excel and Outlook or with third-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone integration, and online training classes tailored for your special requirements.
Progent's Cisco-certified CCIE networking experts can assist you to configure, manage, update, optimize and debug Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and move smoothly from outdated appliances to modern devices.
Progent's certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to assist your small business in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your information protection needs without overly restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of ISA Server.
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also supports cost-effective cloud backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your exposure to data loss, advanced encryption, item-level restore options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for managing large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and offers a wide range of consulting services to assist you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.
Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and PSTN telephony. Microsoft Lync 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications experts offer remote and on-premises support to help your company to maintain and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help your organization to plan and execute a smooth Skype for Business upgrade.
Progent's Microsoft certified Consultants offer several service programs to help mid-size and large companies develop a cost-effective and productive internal Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process study and enhancement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Services help businesses sift through the numerous top level Help Desk software packages on the market and decide which packages might be excessively expensive, lack critical features, or align badly with your company's business goals. Progent also offers temporary staffing for companies who need to augment their internal Help Desk team for special projects or to fill in for vacationing or incapacitated workers.
Progent's Microsoft-certified failover clustering experts can help businesses to assess the benefits of deploying Windows Server 2012 clustering to create an advanced high-availability/disaster recovery solution, assist your organization to plan and install a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual ones, and show you how to automate the management of failover clusters.
Progent's Microsoft experts offer small and mid-size companies enterprise-grade consulting support for SMS Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and configuration automation. System Center Configuration Manager 2007 is Microsoft's new title for the update management platform previously known as SMS Server. Configuration Manager 2007 offers a range of new features to Microsoft Systems Management Server 2003 including full automation, built-in Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's certified consulting professionals can show you how to use SMS or System Center Configuration Manager economically for streamlined operating system and application installation, security patch administration, software tracking, and software license compliance. Progent's engineers can also help you to migrate smoothly from SMS Server to System Center Configuration Manager.
Progent provides consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Progent can provide remote and onsite expertise to assist you with any facet of business intelligence reporting ranging from troubleshooting or modernizing reports to planning and deploying a comprehensive BI environment. Progent's management reporting consultants can help you to support your current BI environment, help you to migrate reports from a legacy reporting product to a modern solution, and deliver as-needed remote mentoring to meet your specific needs. Progent's business reporting and analytics professionals offer experience in all popular business analytics reporting and visualization tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Progent's Technical Response Center (TRC) offers affordable national after-hours remote support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide extended hours telephone support and online direct computer connection to isolate and resolve network problems rapidly and economically.
Progent's certified failover clustering experts can assist you to assess the advantages of utilizing Microsoft Windows Server 2012 clustering technology to create a powerful fault-tolerant/disaster recovery solution, assist you to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and show you how to automate the administration of clustered servers.
Progent can provide cost-effective online and onsite support to help businesses to move any portion of their critical network infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design and review, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.
SQL Server 2014 incorporates significant enhancements in critical areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and on-premises consulting services including planning, configuration, administration, remediation, and application development services to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment.
Progent can deliver a variety of economical remote and onsite consulting services to assist you to configure, administer, and troubleshoot workstations and mobile devices powered by Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.
Progent has more than 20 years of background integrating, maintaining and troubleshooting the key platforms that make up System Center and can help your organization to plan, deploy, manage, and repair your System Center 2012 R2 ecosystem to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent can assist you to upgrade to the current version of System Center from an earlier one or from a third-party datacenter management solution to provide the benefits of enterprise-class provisioning, centralized management, security and compliance, plus infrastructure and application performance monitoring.
If your company is developing Linux-based applications in an environment that has MS Windows-based processors, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to focus on your field of strategic expertise while avoiding the continual hassle of managing your business network. Through the use of smart network monitoring and by providing online and on-site support as your business needs it, Progent offers an affordable way for maintaining an information network that provides excellent reliability, security, and efficiency. Progent's Linux developer support services feature comprehensive information technology outsourcing, virtual server infrastructure, online and on-site service and repair, 24x7 monitoring, and Contact Center services.
Progent can help you to evaluate the many subscription plans offered with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also assist your business to create and maintain hybrid networks that seamlessly integrate local and cloud products and services.
Progent's consultants can provide Mac users a variety of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and email help, security services, and one-on-one education. Progent can help clients to upgrade to macOS from OS X or earlier versions of Mac OS X and Progent can offer expertise with Apple Mac application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud. For computer networks based exclusively on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of planning, integrating and supporting a network environment that is reliable, secure, fast and able to achieve your organization's objectives.
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's servers in a solution that gives the maximum degree of dependability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting and management services are built on mature virtualization techniques that enable small businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, system maintenance, and IT administration while achieving world-class reliability and an unmatched degree of vendor independence.
Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft premier consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, enabling Mac users to get and transmit email, search the GAL, copy addresses, synchronize appointments, and alert people to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage training.
Progent's Ekahau-certified Wi-Fi site design consultants can assist you to plan, implement, tune, manage and debug a Wi-Fi network optimized for your building. Progent can provide remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for tracking the performance of multiple Wi-Fi sites.
VMware's popular Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent can show you how to design, configure, manage, and repair a viable Wi-Fi network architecture, recommend sensible hardware and software, and configure wireless access points, wireless bridges, antennas, wireless controllers, and other wireless products. Progent can also show you how to create a complete 802.11x system security plan that is well integrated with the security strategy for your overall business network.
Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite technical support to assist you to fix serious problems uncovered by Microsoft SCOM 2012.
Progent can provide the assistance of a certified VMware VCDX expert to help you plan, deploy, manage and repair VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility.
Altaro VM Backup software offers small businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also supports low-cost backup to Azure Block Blob storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and VMware vCenter for managing larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a wide array of services to help you to design, install, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup.
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development system and are able to create or enhance .NET applications quickly and at low cost.
Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud or mixed implementation of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Progent's CISSP-premier network security consultants can help businesses of all sizes with any facet of information system security. Progent can create cost-effective cybersecurity solutions that guard a small office from advanced threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, online, and mobile users sharing IT resources spread over multiple physical sites and various clouds.
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to create specialized mission-critical programs and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can show you how to create reports that allow you to analyze your business more effectively, turning uncooked information into valuable understanding of your business.
Progent's certified information technology experts offer Windows Server 2016 integration consulting to assist businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable remote and on-premises consulting expertise, application development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a seamless information management system.
Microsoft Office Communications Server delivers IM and presence as part of an extensible, world-class package offering advanced protection, seamless compatibility with other Microsoft software, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows cost savings and elevated business efficiencies, enhanced individual output, and stronger IP security. Microsoft Office Communications Server 2007 has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support and mediation services for your Office Communications Server 2007 environment and can help you to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to plan and carry out a smooth upgrade that will add business value to your information network
Progent can help your business in any and all facets of your upgrade to Exchange 2016 such as planning high availability (HA) architecture for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing for high-availability CAS services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's Meraki Wi-Fi AP consultants offer online and onsite support to assist businesses of any size to plan, install, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to set up and manage Cisco's Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products including switches, ASR routers and firewalls to create a cohesive network infrastructure that delivers identical connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi clients irrespective of their location or device.
Progent's Power BI consultants can help you to design, deploy, maintain, enhance or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your target data for Power BI visualizations. Progent can show you how to implement and administer an onsite, cloud based, or hybrid network model for Power BI.
System Center Configuration Manager 2016 automates software provisioning at scale, centralizes security and compliance settings management, keeps track of network assets, protects against corporate data leakage, performs health monitoring, enables safe self service, and offers a single control mechanism for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help businesses of any size with any aspect of designing, installing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
Progent's wireless consultants can help small businesses plan, choose, pilot, deploy and support protected building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of protection that equals or excels wired connections. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you identify and deploy the wireless connectivity solutions that align best your company needs.
Cisco's security and offsite connectivity technology for small to mid-size companies offer a full array of manageable protection hardware and software to help you protect your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate goals.
Progent can assist companies of any size to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce equipment investments. Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure that you avoid the typical errors small organizations make when migrating to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android handhelds.
Progent offers the support of a certified engineer with expertise deploying products from the leading telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help you to design, configure, upgrade, or maintain a video conferencing solution that protects your investment and maximizes the business value of your information system. Progent can also provide the services of infrastructure consultants who can help companies of any size to build and maintain a network that provides the speed, reliability, protection, and expandability required to support your telepresence solution.
Progent offers economical remote support from consultants with expertise in a broad array of products and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as notebooks and smartphones. Progent can provide expertise for all major data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can assist your company to design, enhance, or troubleshoot data backup solutions for a variety of topologies such as on-premises, remote, cloud-based, or a mix.
Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Help Desk services are provided at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent can assist you to design, deploy and administer a backup solution based on MSP360 Backup software to protect your resources hosted on any leading public cloud. Progent can provide end-to-end monitoring and management to protect against data loss resulting from human miscues, computer glitches, malicious insiders, and malware assaults like ransomware.
Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the front lines of IT service, executing a broad variety of technical projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.
Progent offers several essential types of Helpdesk services including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your customers instant access to a dependable technical resource with extensive experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a positive reputation as a solid contributor to business performance. Progent's target is to fix rather than simply report problems.
If your office computer system combines Linux-based products technology with MS Windows, Progent can help you to integrate your servers into a cohesive network that permits all your OS platforms to coexist for simple administration, seamless dataflow, high reliability, enhanced performance, and strong protection. Progent's Linux and Windows integration assistance services feature IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, remote technical support and repair, on-site technical support, and Helpdesk support.
For Windows desktop virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can help your company to design a XenDesktop environment that improves the strategic impact of your IT system; integrate XenDesktop technology with your servers, user computers, and printers; migrate your older virtual desktop software to the latest releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your network managers to adhere to industry leading practices to manage your XenDesktop solution efficiently.
Progent has a long background delivering a full-spectrum of online IT support and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in delivering advanced online IT support and has delivered IT solutions to organizations in all 50 states. Online support eliminates travel costs and solves issues more quickly than onsite service calls.
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size company's production servers in an environment that delivers the highest degree of dependability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management services are based upon mature virtualization architectures that enable small companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Progent offers access to the affordable services of online Internet connectivity consultants to assist your organization to evaluate or enhance your ISP services so your Internet access solution aligns with your business needs. Services provided by Progent include evaluation of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and overseeing a smooth move to a different ISP and/or service arrangement. Provisioning can include optimizing existing routers and switches and deploying additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud readiness, works with popular smart phones and tablets, permits single login with Azure Active Directory, and tightens security. Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 improvements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of technical skills and experience to address the critical IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the return on your investment in this mission-critical platform.
Progent's Citrix-certified consultants can help you to plan, deploy, administer, and support a virtualized application delivery system built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support consultants can assist you to manage and support an off-site datacenter that offers high availability, enhanced security, and rapid recovery.
Before Progent's Microsoft Operations Manager solution, network issues were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend reports sent by MOM, Progent can now anticipate server troubles before they becomes serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before customers know that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class availability, security and performance.
Progent's Microsoft-certified failover clustering consultants can assist you to evaluate the advantages of adopting Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery solution, assist you to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual machines, and show you how to automate the administration of failover clusters.
Progent's Technical Response Center offers low-cost nationwide extended hours remote support for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide extended hours phone help and remote secure network connection to isolate and repair network problems rapidly and affordably.
Progent can assist your business to design and execute an efficient migration from a UNIX-powered information system to a network powered by Windows and suited for running Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can assist you to preserve your data and reduce business discontinuity by designing an effective transition plan that protects your existing investments in UNIX application and technology. UNIX-to-Windows migration support expertise offered by Progent include evaluation of existing infrastructure, transition strategy and testing, Exchange migration services, data and application transition, and processor and media transition and consolidation.
Progent offers a variety of network support packages for small organizations. These IT outsourcing and server monitoring solutions are based on the anticipatory problem solving capabilities of Microsoft Operations Manager, a state-of-the-art server and system management product that tracks the availability, performance, and security of your information system and isolates incipient troubles before they can bring down your network. With Progent's affordably priced IT support packages, small companies can choose a basic co-sourcing package based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.