Progent provides a selection of IT support bundles for small companies. These IT outsourcing and network monitoring solutions are based on the anticipatory problem solving capabilities of Operations Manager, a next-generation server and system management software platform that monitors the reliability, throughput, and safety of your information system and isolates potential problems before they can disrupt your system. With Progent's affordably priced IT service packages, small companies can choose a simple co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package.
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own service brand as a seamless extension of your IT consulting staff.
Progent's certified Windows 2000 Server consultants can provide network support and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows Server 2000 integration, update, and troubleshooting services include system planning, deployment, documentation, on-site and off-site support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.
Progent offers nationwide remote phone support and consulting services for businesses that run Apple Mac networks or whose IT systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's consultants offer Mac users a range of IT services such as desktop assistance, migration to the current version of Mac OS X from other earlier editions of macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Remote IT help provides maximum return for your IT budget by preserving user productivity and shortening the hours charged for computer repair services. Advanced remote access tools and skilled service specialists and engineers allow Progent to solve most IT issues without squandering time and expense by going to your location. In most of situations your IT problems can be dealt with by telephone or through a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to help you with the most challenging network problems.
Progent offers customized online instruction for an array of desktop applications and environments including Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction offers the benefits of conventional physical classroom instruction, such as immediate communication between students and teachers, but avoids the expenses of travel and the hassle of attempting to accommodate the schedules of multiple students. Offered to individuals or groups of any size, Progent's live online instruction allows the instructor to run the class from an online facility and the students can be dispersed across an office or all over the country. Live online education utilizes proven teaching aids like broadcast white boards, real-time questions, and collaborative desktops. Sessions can be brief and personalized to specialized subjects or longer in duration and wider in scope.
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi appliances running across multiple sites with thousands of access points can be remotely configured and managed using free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi consultants who can assist your organization to determine the benefits of Ubiquiti's UniFi technology for your environment and help you to plan, install, manage, and maintain your UniFi ecosystem.
Progent's Co-managed Help Desk service makes it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
DoubleTake/Carbonite Software publishes a selection of products designed to deliver small businesses a range of cost-effective solutions for replicating and recovering business-critical applications such as Exchange Server, Microsoft SQL, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small company information networks to create an advanced state of fault tolerance and business continuity capability at a budget-friendly cost.
Progent's data center support services are designed for businesses with equipment housed at Internet Data Centers or data center colo hosting sites and requiring on-demand on-premises service at the colo site plus remote support from Microsoft and Cisco Certified professionals. Progent offers a full range of Internet Data Centers and IDC and co-location support services including network topology analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and communications networking, development and installation of fault tolerant systems, defining and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and planning fault tolerant server and storage clustering systems.
Progent can provide cost-effective online consulting to assist you to design, deploy, and troubleshoot any facet of your iPhone and Windows integration solution and is available for quick tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or maintain a resilient, protected and scalable network infrastructure that is best suited to your computing model. Progent can also provide remote and on-premises training to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the strategic value of your information network.
Progent can assist small and mid-size organizations to configure IP voice technology to give their telecommuters the benefit of virtual extensions of the corporate phone network.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that enhances cloud readiness, supports popular smart phones and tablets, permits one-time sign-on with Azure Active Directory, and tightens security and compliance. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates nine new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and hands-on experience to resolve the critical IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the return on your investment in this powerful platform.
Windows Server 2008 R2 offers high levels of performance, security, availability, scalability, and flexibility that improve productivity of on-site, branch office, and mobile users. Progent's network professionals can provide cost-effective remote engineering, troubleshooting, and training services to assist you to design, execute, and maintain Windows Server 2008 R2 in order to add substantial strategic value to your network.
Progent's certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.
For enterprise project management support, Progent offers the services of senior information technology experts with years of experience in IT management, application development, and process design for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management skills to help enterprise clients adhere to best practices to ensure that development or deployment projects are successfully completed on schedule and on budget.
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Mid-size companies who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
Progent's support services for patch management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your servers, endpoint devices printers and scanners, network appliances like switches and wireless access points, and Internet-of-Things (IoT) devices such as alarms and robotics.
Progent's Cisco-certified wireless networking experts can assist organizations of all sizes to plan, deploy, administer and troubleshoot Cisco Aironet wireless AP environments to provide the throughput, range, capacity, expandability, security compliance and manageability required for seamless access between Wi-Fi and wired networks. Progent can provide affordable online and on-premises consulting services for legacy and new-generation 802.11ac Aironet access points and Progent can help you plan and manage deployments of indoor and outdoor Aironet Wi-Fi APs.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to contain the progress of an active ransomware breach. Call 800-462-8800
Microsoft Exchange Server 2013 includes significant improvements to the functionality of Exchange Server 2010 and delivers important innovations as well as a redesigned structure. These improvements favorably impact key facets of IT such as ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of migrating to Exchange 2013, create a cost-effective test and deployment strategy, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.
Progent offers cost-effective online consulting services for all editions of Office Access including desktop and browser-based versions and can provide advanced assistance for Access application development, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored online classes for Access application programming and DBA services.
Progent offers fast remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE engineers can connect to your network using powerful remote diagnostic tools to provide quick and affordable analysis and remediation of critical network problems.
This page includes current information on security threats, fixes, and best practices. Call or email Progent if you need assistance protecting your network against the latest IT security threats.
The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting team with practical experience and in-depth familiarity with designing and integrating seamless, comprehensive network technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progent's IT support can help you with designing, installing, administering, and supporting Windows Server systems that maximize the productivity of your IT network. Progent's consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax AP experts can provide affordable online and onsite support for Catalyst next-generation Wi-Fi 6 wireless APs.
For enterprises with branches in California or any area served by Progent's consultants, Progent's Microsoft-Premier network support experts and certified Cisco system consultants can provide a variety of IT consulting services including project planning, SOX compliance, site relocations, enterprise security, system design, local or remote emergency support, and troubleshooting for data center hosting environments. A Progent IT architect can help you plan a multi-site information system that makes smart use of co-location services and Internet data centers. Progent's Microsoft Certified engineers can help large corporations plan, deploy and support major rollouts of the latest releases of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's CCIE and CCNP consultants can assist you to deploy Cisco products for connection solutions that combine simple, high-speed, integrated, and remote networking.
Progent's Intune consultants can help your company to understand the business case for adopting Intune for managing your web-facing mobile computers including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent can assist you to configure security policies, plan and deploy pilot systems to confirm the benefits of Microsoft Intune for your environment, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune deployment.
Progent's Microsoft-Certified SQL Server consultants can provide a range of services to help small companies to design, deploy, administer, and troubleshoot MS SQL 2008 solutions so that they get the optimum business benefit from Microsoft's advanced RDBM platform. Also, Progent can provide assistance with network architecture, enterprise-wide security, and custom software development to optimize the strategic value of your IT investment.
Nagios and MRTG are useful, Open Source monitoring utilities that run with the Linux OS and can be deployed to monitor UNIX/Linux environments, Windows networks, or mixed-OS situations in which Linux and Windows coexist. The Nagios monitor allows network managers to track system services including POP3, HTTP, FTP, and NNTP. MRTG lets you track the traffic in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's network integration consultants can show you how to utilize both these tools to streamline and repair your network.
Microsoft LCS Server 2007 Remote Technical Support
E-Mail Guard from Postini offers continually upgraded spam and virus filtering, content filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to purchase for a standard Postini license, you can still get the use of Postini's Perimeter Manager services via Progent's E-Mail Guard spam filtering and virus protection service program. Progent's expert e-mail protection consultants can help you create an email defense plan that includes antispam and anti-virus products and processes.
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi appliances running across multiple sites with thousands of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, debugging, monitoring, and reporting. Progent offers the skills of veteran wireless consultants who can assist you to assess the value of UniFi technology for your environment and assist you to design, install, administer, and maintain your UniFi ecosystem.
Progent's Microsoft-premier consultants can assist you to update your servers or workstations from 32 to 64 bits. Progent can help you to calculate the costs and advantages of moving to 64-bit computing, plan an affordable migration strategy that reduces operational interruptions, and offer economical, expert online support to assist your organization to configure 64-bit operating systems and application software on your existing computers.
Progent can provide the support of certified consultants as well as experienced database application programmers, database administrators, project management experts, Cisco-certified network architects, business continuity planning specialists, and security professionals to help you to evaluate the likely advantages of SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's test lab, plan and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and define a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
If you want to revamp your production web site, create internal websites for applications such as HR or worker training, establish a powerful web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can supply talented and experienced web designers. Progent's consultants can also show you how to design and maintain a secure, fault-tolerant server and communications network, including remote and wireless access, to support your web solutions.
With virtual servers, businesses are able to operate multiple virtual servers on one actual server. Virtualization technology allows companies to gain all the advantages of server segmentation, but without the expense associated with buying extra server equipment. Virtualization is the enabling technology for building private clouds, which offer important advantages such as lowering the costs of capital equipment, facilities, and management while enhancing data protection, network availability, and disaster recovery. Other important server management technologies are network monitoring software, Windows Server Update Services, and remote server management hardware. Progent's certified server management specialists can help you in all aspects of server virtualization and management to enable your business to cut expenses and save time.
Progent's Microsoft-authorized consultants can show you how to rationalize the business case for implementing SharePoint 2007, advise you on the most sensible version of Microsoft SharePoint for your application, provide configuration and integration services, help you to set up Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your standard and customized application software to operate with Microsoft SharePoint Server 2007, develop a company-wide security strategy that encompasses portal technology, and provide maintenance and Help Desk support.
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, simplifies ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2007 that are best aligned to your business goals.
Progent's Microsoft-certified experts offer organizations of all sizes consulting, technical support, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web technology for efficiently coordinating people, teams and information. SharePoint provides a common location for your workers or customers to access, manage, share and interact with useful data, files, and software and to communicate with other people. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the information they've created in a way that makes data convenient to find, download and re-use. Progent's SharePoint experts can assist you to maintain your current SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.
Progent's Linux consulting experts offer small and mid-size businesses and software developers support for administering and maintaining Linux systems that coexist with Microsoft-based technology. Progent offers your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise provides you with a convenient single consulting firm to show you how to build and maintain a protected and reliable cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Remote Microsoft LCS Server 2007 Network Consultants
Cisco has designed an extensive array of routers that includes appliances built to deliver the protection, performance, and reliability demanded by organizations ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to establish a reliable infrastructure for your network and to make it economical to expand as you support new users, open new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, including Cisco's 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.
Progent's certified cybersecurity consultants can provide cybersecurity evaluations of company-wide security to validate your company's cybersecurity profile adherence to recognized international security standards. Progent can provide ongoing managed services for security monitoring and response, on-demand company-wide security reviews, and focused cybersecurity assessments for specific areas of cybersecurity such as endpoints or ransomware-safe backups. Progent's certified security consultants can also run extensive security tests to determine your organization's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.
Progent's Jabber consultants offer remote or on-premises expertise to assist organizations of all sizes to plan, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for the products, technologies and services that go into creating a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration solution.
Progent's Private Cloud Hosting service offers complete hosting of a small or mid-size organization's production servers in a solution that delivers the highest degree of availability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting services are built on proven virtualization technologies that allow small and midsize companies with multi- platform environments to save significantly on the costs of capital investments, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
Progent's seasoned group of network consultants and application specialists have years of background providing remote and on-premises support for organizations of any size who want to incorporate Android phones and tablets into their information systems so that users can be productive from anywhere. Progent has the range of skills to solve network issues that involve multiple vendors and that entail a combination of older and current technology. Progent provides cost-effective remote expertise to assist you with any facet of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to assist you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major IT initiatives on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and operate Android phones securely and productively.
Live Communications Server 2007 Technology Professional
Microsoft System Center 2016 Operations Manager helps to promote top performance and maximum availability for critical workloads by offering centralized, cross-platform tracking of physical and virtual resources installed throughout on-premises datacenters and cloud environments. Progent's consulting group can provide advanced remote and onsite expertise to assist organizations of any size to design, integrate, optimize, update and repair Operations Manager 2016 deployments. Progent can help your company to move to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring platforms, or integrate multiple monitoring tools into a cohesive IT management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Microsoft Dynamics AX Applications Consultant Design MAS 90
Progent can give you access to experts who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your specific company requirements. Progent's Microsoft support experts offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides custom e-Commerce consulting support for secure, corporate-wide information sharing plus integration with Customer Relationship Management packages.
Progent provides support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewall solutions.
Progent has created several network security packages intended to deliver larger institutions an independent and comprehensive security audit from a group of premier security consultants. All Progent's network security assessment bundles incorporate a suite of procedures including network scans from inside and from outside the company firewall, expert analysis of scanned data by accredited security consultants, creation of a report explaining the results, plus a live high-level executive summary and an extensive live review for internal network engineers.
Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that improves cloud readiness, supports popular smart phones and tablets, allows one-time sign-on with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of technical skills and experience to address the critical technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.