Fast and Affordable Online Troubleshooting for Liverpool United Kingdom Networks
For organizations in Liverpool United Kingdom, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most network problems quickly. This reduces immediate costs since solutions use up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating network outages and associated losses due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes manage to turn into major invoices. Progent's skill at handling problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and proven processes that permit the maximum level of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your company's computer system without violating network security.
Progent's powerful customer support reporting system stores detailed documentation for the service that Progent's clients have received. Progent's team engineers have the benefit of the details of support provided to every client by every engineer. This database of trouble tickets and repairs is stored as an easily retrievable support database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service experts can arrive at optimal resolutions in the least time.
Remote technical services provided by Progent to businesses in Liverpool United Kingdom include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals can provide network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist you business to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and validates an individual's networking knowledge at the master level. CCIEs know how to handle even the most difficult challenges occurring in network infrastructure design, deployment, administration, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide exceptional value because their deep expertise permits them to fix problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated remote troubleshooting technology in order to provide efficient, safe, and affordable analysis and repair.
Liverpool Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Liverpool Metro Area.
Progent locations in Liverpool Metro
Progent's Cisco CCIEs offer help for the entire range of Cisco's top-selling selection of infrastructure devices by offering services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to clean up quickly following a damaging breach. Security support services available from Progent include: in depth information security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing safe mechanisms for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Liverpool Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals gives your workers in Liverpool United Kingdom fast contact with a dependable support group with substantial experience providing telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial driver of company productivity, and Progent's aim is to resolve instead of just track IT issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers online advanced consulting expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Liverpool United Kingdom remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so your network support is proactive and automated. By anticipating potential problems before they cause crashes, system monitoring can head off inconvenient and costly service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by a variety of operating systems.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Liverpool United Kingdom, Progent's online network support engineers can deliver expert and affordable IT help whenever your business requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Liverpool organization deals with a regular independent consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to handle sudden system emergencies or particularly complex integration projects.
Features of Progent's Online Computer Services for Liverpool United Kingdom
Progent's online help, Internet-based repair, network security consulting, and system management services offer offices in Liverpool United Kingdom unparalleled leverage for your support budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Liverpool United Kingdom and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers online help on a per-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for online service and imposes no monthly subscription fee for services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from authorized professionals with skill in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, Microsoft Exchange Server consulting, corporate security design, and shared Help Desk services. Progent's Experts group offers in-depth consulting support in specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL Management and Application Programming
Apple Mac Support
Amazon MWS Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that meet the unique needs of your company.
- Sophisticated Remote Access Tools
Protected online access allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive personal visit. State-of-the-art online access software and experienced engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious businesses whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the front lines of network support, executing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to every customer. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.