For small and midsize businesses in Liverpool United Kingdom, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the advanced tools to solve most network problems quickly. This lowers immediate costs because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where fast fixes somehow turn into major tabs. Progent's penchant for dealing with technical issues efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has refined an array of optimized tools and field-proven processes that permit the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's remote service group to link to your company's network without compromising system security.
Progent's powerful customer support database system includes detailed histories of all support that Progent's clients have received. Progent's authorized consultants have access to the history of all help rendered to every Progent client by every Progent engineer. This database of issues and fixes is structured as a quickly searchable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other massive technical databases and allow priority response from vendors' in-house support staff so Progent's remote service experts can arrive at optimal solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Liverpool United Kingdom or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's online support professionals possess advanced credentials in an extensive array of products and technologies. This broad scope of technical skills allows Progent's engineers to handle practically any emergency likely to crop up in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To help customers with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to customers in Liverpool include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy applications to current Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates a person's technical knowledge at the master level. Cisco CCIEs can handle the most complex problems occurring in network planning, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to solve even the most intractable problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few support firms make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone contact with a CCIE so your company can get urgent help for complex network problems that are lowering business efficiency but are outside the comfort zone of your regular computer service resources. Progent's CCIE consultants can interface to your environment via sophisticated on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Engineers
Progent's certified CISM and CISSP network security engineers offer a variety of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging penetration. Security consulting services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Liverpool United Kingdom Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk service options for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who lack the budget to create an internal Help Desk but who require quick access to an efficient Help Desk with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an effective new Call Center or improving your current organization, evaluating or modifying Call Center software products to handle the particular demands of your company, or adding occasional online staff to work with your in-house Help Desk team to handle unusually busy scenarios like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your workers in Liverpool United Kingdom quick assistance from a large support resource with substantial background providing phone support and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of business efficiency, and Progent's aim is to fix and not simply track IT problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To read more on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the artistic components of Mac environments by providing phone-based help services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Liverpool United Kingdom remote network and server monitoring services based on MS Operations Manager network monitoring, customized by Progent to fit your business so your computer support is proactive and automated. By uncovering potential trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks based on a combination of OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Liverpool Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Liverpool Metro Area.
Progent locations in Liverpool Metro