For small companies located in Liverpool United Kingdom, Progent provides help for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they are equipped with the practical background and the advanced technology to resolve most network problems quickly. Efficient support reduces direct expenses since solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes somehow end up as big bills. Progent's skill at handling problems quickly results in your business spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of optimized technologies and proven processes which ensure the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your computer system without compromising corporate security.
Progent's proprietary technical support database application includes comprehensive histories of all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to every Progent customer by any engineer. This history of anomalies and resolutions is stored as a quickly searchable proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft permit access to other vast support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service experts can come up with the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Liverpool United Kingdom or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote network support engineers possess credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's engineers to address practically any emergency that may occur in a small company information system. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with multi-operating system environments, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical support services Offered by Progent to small businesses in Liverpool include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology such as network architecture, email solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and validates an individual's networking skills at the expert level. CCIEs can deal with the most stubborn issues associated with network infrastructure design, installation, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent value because their deep expertise permits them to fix even the most difficult problems rapidly. In many instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get timely support for complex network infrastructure problems that are hurting worker productivity but are not within the experience of your regular computer support providers. Progent's Cisco CCIE engineers can communicate with your computer system using the latest on-line support technology to perform fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-premier online support professionals can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP network security consultants offer a variety of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to recuperate rapidly following a serious penetration. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; securing your email system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Liverpool United Kingdom Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are ideal for small businesses who lack the money or time to build and maintain an in-house Call Center but who want fast response from a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your existing organization, evaluating or enhancing Call Center application software to address the special requirements of your corporation, or adding occasional phone support personnel to supplement your in-house Help Desk resources during unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology experts gives your customers in Liverpool United Kingdom instant assistance from an efficient support group with years of background providing telephone-based support and online repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a crucial driver of business productivity, and Progent's goal is to fix and not simply annotate network problems.
Business Applications Support: Education, Development, and Integration
Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the creative components of Mac computing by delivering remote help support and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Liverpool United Kingdom online computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your network maintenance is proactive and automated. By spotting emerging issues before they result in crashes, remote monitoring can head off disruptive and expensive network failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by multiple platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
Liverpool Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Liverpool Metro Area.
Progent locations in Liverpool Metro