Fast Online Help for Liverpool United Kingdom IT Networks
For companies in Liverpool United Kingdom, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent value because they have the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. This lowers direct expenses because service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. Unlike many online support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick solutions somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized tools and field-proven methodologies that permit the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent's remote service group can interface to your computer system without violating network security.
Progent's proven customer support reporting application stores thorough histories describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of support delivered to each client by any Progent engineer. This database of issues and resolutions is organized as a conveniently exploitable support database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to come up with the best resolutions in the least time.
Online technical services available from Progent to businesses in Liverpool United Kingdom include:
-
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers offer computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide variety of technology support such as Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist you company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade assistance and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
-
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates an individual's technical skills at the master level. Cisco-qualified CCIEs know how to resolve the most difficult challenges associated with network design, installation, management, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience permits them to find solutions for problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment via sophisticated on-line support technology in order to provide quick, safe, and affordable diagnosis and remediation.
Liverpool Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Liverpool Metro Area.
Progent locations in Liverpool Metro
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure appliances by offering consulting services such as:
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can help you to identify and quarantine breached servers and endpoints and guard undamaged assets from being compromised. If your Liverpool network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
-
Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Liverpool organization to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of IT security experts have the broad range of skills required to rebuild all critical components of a compromised network rapidly and with little loss of data. To learn more, see Progent's ransomware removal and business continuity experts.
-
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
-
Hybrid Cloud Integration

Progent offers expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration with on-prem Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
-
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
-
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad array of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that incorporate Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent can provide expertise include:
RedHat Linux
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT management staff and your Progent consultant so potential problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow non-disruptive backup and rapid recovery of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity on a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register several verification devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Support: Outsourced and Shared Call Center Services
Progent's Co-managed Help Desk Service offers a seamless supplement to your core IT support group. End user interaction with the Help Desk, provision of technical assistance, issue escalation, ticket generation and tracking, efficiency metrics, and management of the support database are consistent whether issues are resolved by your in-house support organization, by Progent's team, or by a combination. You have complete flexibility to expand or shrink your part of technical support activity as required. Progent takes care of initial installation and provisioning of the professional services PSA software as well as documentation, testing and education.
For details about ProSight Co-Managed Support, visit ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
-
Call Center Services
Progent's Help Desk programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or improving your existing one, selecting or customizing Call Center software to meet the special demands of your business, or providing temporary phone support personnel to supplement your existing Help Desk Call Center group to handle high-demand situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your clients in Liverpool United Kingdom fast communication with an effective network service resource with years of background providing telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a solid enabler of company productivity, and Progent's target is to fix instead of just report IT problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team offers online advanced consulting expertise and training in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Liverpool United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to fit your environment so that your network support is proactive rather than reactive. By exposing potential issues before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of OS platforms.
How Your Liverpool Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Liverpool United Kingdom, Progent's phone-based computer support engineers can deliver professional and economical system support whenever your business has to have it. More than two decades of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Liverpool office deals with a local freelance support technician or employs an in-house organization that know how to handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden network emergencies or particularly complex integration projects.
Details of Progent's Remote Network Services for Liverpool United Kingdom
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give companies in Liverpool United Kingdom the greatest leverage for your IT budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk support and system administration, Progent's experts can deliver your company enterprise-level network support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Liverpool United Kingdom and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone service and asks for no monthly subscription fee for support services provided during normal business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include technology integration, MS Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Project Management and Application Development
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that fit the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite visit. Sophisticated remote access tools and expert technicians combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum Network Availability
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth expertise for Microsoft's powerful server platforms with services that include Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services provided during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each customer. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.