Immediate Online Troubleshooting for Liverpool United Kingdom Computer Networks
For organizations in Liverpool United Kingdom, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide exceptional value because they have the real-world experience and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical online service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor solutions manage to turn into major bills. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which promote the maximum level of effectiveness for online engineering help and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your company's network remotely without breaching corporate security.
Progent's sophisticated technical support database system includes detailed documentation describing the support that Progent's clients have received. Progent's team engineers have access to the specifics of services rendered to every client by every engineer. This archive of anomalies and solutions is structured as a conveniently searchable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can determine the best solutions promptly.
Online services offered by Progent to businesses in Liverpool United Kingdom include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service engineers can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop services to assist you company to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and certifies a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult issues occurring in network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs are an excellent cost-effectiveness because their depth of experience permits them to find solutions for problems quickly. In many instances, less qualified consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your environment using advanced remote troubleshooting technology in order to perform fast, safe, and economical analysis and remediation.
Liverpool Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Liverpool Metro Area.
Progent locations in Liverpool Metro
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of networking appliances. Cisco networking support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs consulting services, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover comprehensive network security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide spectrum of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that include Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Liverpool Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your current organization, evaluating or modifying Call Center software products to address the unique needs of your business, or providing occasional online personnel to supplement your in-house Help Desk Call Center team during high-demand scenarios like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned network consultants gives your clients in Liverpool United Kingdom instant assistance from an efficient technical support resource with years of experience delivering phone consulting and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of company efficiency, and Progent's aim is to solve and not just track IT issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group offers online and in-depth engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Liverpool United Kingdom remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so your network maintenance is proactive and automated. By anticipating possible issues before they evolve into crashes, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Liverpool United Kingdom, Progent's phone-based network support specialists are ready to deliver professional and economical IT help whenever your company has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Liverpool company works with a local freelance consultant or employs a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to solve sudden network crises or particularly challenging integration projects.
Features of Progent's Online Network Support for Liverpool United Kingdom
Progent's online help, remote repair, network security expertise, and system management services offer companies in Liverpool United Kingdom the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Liverpool United Kingdom and is also ideal for networks in more remote areas that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online support and imposes no periodic subscription fee for support services delivered during regular business hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include technology integration, MS Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support for critical business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that address the specific requirements of your company.
- State of the Art Remote Access Software
Secure remote access allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise require an expensive onsite visit. State-of-the-art remote connectivity tools and expert engineers together enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in online support and automated system analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for High System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 support, Windows 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.