On-premises and Remote Computer Consulting and Troubleshooting

Immediate Remote Troubleshooting for Liverpool United Kingdom Computer Networks
For organizations in Liverpool United Kingdom, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the real-world experience and have access to the sophisticated technology necessary to resolve most network problems quickly. Efficient support reduces direct expenses because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick repairs somehow end up as major bills. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and proven processes that ensure the highest level of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to link to your system without compromising network security.

Progent's proven customer support reporting application keeps extensive histories of the service that Progent's clients have received. Progent's staff consultants have access to the history of all help delivered to every Progent client by any Progent consultant. This history of problems and fixes is stored as a readily searchable internal database that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit quick access to manufacturers' internal support staff with the result that Progent's online service specialists are able to come up with the best solutions promptly.

Remote services offered by Progent to businesses in Liverpool United Kingdom include:

• Certified Microsoft Windows Support
  Progent's Microsoft-premier online service engineers offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of platform support services including Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Project Server Online training, Microsoft Access Programming, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide range of cost-effective desktop consulting and support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and validates a person's technical knowledge at the master level. Cisco CCIEs can handle even the most difficult challenges encountered in network planning, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent value since their depth of experience permits them to resolve problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network using sophisticated on-line troubleshooting technology to perform quick, secure, and economical analysis and remediation.

  Liverpool Metro Contact Information:
  Progent offers consulting services and onsite technical support throughout the Liverpool Metro Area.
  

  Progent locations in Liverpool Metro

  City	Address	Phone	Link
  Liverpool	17 Mann Island Liverpool, L3 1BP United Kingdom	+44 151 808 0405	Liverpool Network Support Services

  
  
  

  Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Access Points deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.

• CISSP and ISSAP Premier System Security Experts
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux network against assaults or assist your business to recover quickly following a damaging breach. Security support services offered by Progent cover thorough information security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

• Cloud Integration
  Progent can provide expert remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.

  Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a broad spectrum of information technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.

  Major Linux variants for which Progent can provide expertise include:
  — RedHat Linux
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

• Help Desk Call Center Support
  Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

  Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center team of veteran information technology experts gives your customers in Liverpool United Kingdom rapid assistance from a large network service group with extensive experience offering phone support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a crucial driver of company productivity, and Progent's goal is to resolve and not just track network issues.

• Business Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Consulting staff offers online and in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.

• Unified and Automated Administration of Hybrid Cloud Environments
  System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

• Remote IT Infrastructure Monitoring Support
  Progent can deliver organizations in Liverpool United Kingdom online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By exposing possible problems before they evolve into crashes, system monitoring can head off inconvenient and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a mix of platforms.

Even if your Liverpool organization relies on a regular independent support technician or employs a full time IT staff that can handle ordinary computer issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to fix sudden system emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Liverpool United Kingdom
Progent's phone support, remote repair, system security expertise, and network management services offer offices in Liverpool United Kingdom unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your business world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:

• Fast Telephone Access to Microsoft Premier Experts
  Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Liverpool United Kingdom and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and on-going education.

• Per Minute Rates to Minimize Expenses
  Progent offers online help on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone support and requires no monthly retainer for services delivered during regular business hours. This protects you from facing big bills for quick repairs.

• Access to Cisco Certified Network Infrastructure Experts
  Progent's registered experts for Cisco offers help from authorized professionals who have skill in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

• Application Experts Group
  Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting support for specific business applications. Help available from the Application Experts Team covers:
  — Dynamics GP Support and Programming
  — MS Project Training
  — Office 365 solutions support
  — Office Excel and Office 365 Excel Consulting and VBA Programming
  — Microsoft Office Word and Office 365 Word Consulting
  — Business Information (BI) Reporting Development and Training
  — Microsoft Power BI Consulting Services
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
  — Oracle Database Administration and Software Development
  — MySQL Management Support and Application Development
  — Apple Mac Integration
  — Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming

  By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that match the specific requirements of your business.

• State of the Art Online Access Software
  Protected online access allows Progent's support experts to see exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly personal service call. State-of-the-art online connectivity software and expert technicians combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online support and remote network monitoring.

• Support for Mainstream VPN Products
  Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

• 24-hour Support for High System Availability
  For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network availability.

• Help Desk Call Center
  Progent's Help Desk outsourcing programs are intended especially for budget-conscious offices whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, refined support software, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Complete Family of Servers
  Progent can provide world-class expertise for Microsoft’s popular server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be forced to permit less critical problems to fester.

• Full Documentation of Delivered Services
  Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every staff member to each client. The discipline of detailing and archiving service records results in more effective support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the few support companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.