Online Computer Expertise for Local Governments and School Districts
Cost-effective Consulting Services and Emergency Troubleshooting
World-class IT Support at Down-to-Earth Prices
Shrinking budgets have put severe pressure on the IT departments of local governments and school districts throughout the U.S. Crucial maintenance is being deferred, money-saving software upgrades and hardware consolidations are being postponed, and projects designed to improve network reliability, performance, security, and functionality are being cancelled. In many cases, initiatives to save money by deploying IT resources more efficiently are put off because the in-house staff capable of managing these projects are no longer with the organization. Progent has a proven solution.
Progent has extensive experience providing a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industry's pioneers in delivering expert remote network support and has provided IT solutions to organizations in all 50 states. (See Progent's customer testimonials.) Remote support saves travel costs and solves problems faster than onsite service calls.
Progent's Practice Areas
Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent's support professionals also hold certifications from Apple, F5, Citrix, Juniper, Sun, Novell, and all major Linux vendors. Progent's security engineers have earned the industry's most prestigious security certifications including CISA, CISM, CISSP-ISSAP, and GIAC. This breadth and depth of technical know-how allows Progent to resolve problems quickly, even in the non-standardized, multi-vendor environments common to the data centers of local governments and school districts. Fast solutions translate into lower costs cutting service expenses and avoiding network downtime.
Progent's team of more than 100 Microsoft and Cisco-certified engineers and technicians offer world-class consulting and troubleshooting services at prices local governments can afford. With Progent's online help you can, for example, migrate smoothly to the latest products from Microsoft such as Windows Server 2019 and Exchange Server 2019, or maintain products Microsoft no longer supports such as Windows Server 2008. Progent's Cisco experts can help you update your router software without disrupting your network, and Progent's security engineers can help you protect your data and comply with government security mandates. Progent can also help you build and maintain hybrid networks that incorporate both on-premises and cloud-based resources. For cloud computing, Progent can provide the support of Microsoft 365 consultants, Microsoft Azure consultants, Amazon AWS integration experts, and Google Cloud integration consulting.
Progent's online practice areas include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Configuration
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Support Services
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Rapid, Affordable .NET Application Development.
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Recovery Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
A Proven Service Model
Progent's engagement model is simple and efficient. Whether you need help with a long-term project or require emergency troubleshooting, it's easy to initiate and terminate services with Progent. For support services provided during regular business hours, there's no start-up fee, minimum hours requirement, retainer, or other hidden costs. Progent bills by the minute at highly competitive rates and provides thorough documentation of all services delivered.
Here's how a Progent customer described the benefits of using Progent's remote consulting expertise:
I just want to say thank you to Progent and Chris for the level of support and services your company provided me... As of this year I had plans to upgrade an existing barebones server and migrate my Exchange 2003 server to Exchange 2010 on a virtual environment. I originally didn't have much experience with Exchange 2010 or virtual machines in a production environment and I was unsure how smooth the migration process would go. However, the money that I will eventually save from switching from a bare metal to virtual server installs will basically pay for the IT consulting provided by Progent. This was a win-win situation for me. I saved money from switching from bare metal installs to virtual and basically increased my level of comfort because I knew I would have an expert overlooking the migration process.
I also wanted to note that I have talked to three other IT consultants within my area, but none of them where able to provide the level of support that I was looking for. Out of the three companies, the first one didn't have a lot of experience with Exchange 2010, the second company didn't have a whole lot of experience with Hyper-V and recommended a VMware solution that would cost me a significant amount more, and my third company wanted me to pay a high consulting fee, or pay a lower fee (which was still higher then Progent's fee) if I signed a contract for 100 service hours. The second company that suggested to go with a VMware solution wasn't bad. However, the state board of education allows me to buy into a state license agreement with Microsoft. I was able to buy Microsoft products at a 90% discount. VMware's education discounts couldn't even compare to this, and I would still have to buy more software licenses if I went with VMware. This was basically a no brainer for me. I would definitely recommend Progent to other schools and IT personnel looking for some additional help.
Contact Progent for IT Support Services for Local Governments
To contact Progent about IT outsourcing solutions for local governments and school districts, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft Exchange 2003 Consultant Services
Exchange Server 2010 Onsite Technical Support
Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and maintaining email systems for businesses in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email environment features security, high availability, easy connectivity for off-site and wireless users, efficient management utilities, and seamless integration with telephony. Progent offers consulting and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Exchange 2007, Exchange 2003 Server, and Exchange 2K. Progent can also help small or mid-size companies to upgrade to Microsoft Exchange 2016 Server or Exchange 2013 Server.
Microsoft Exchange Upgrade Online Troubleshooting
Exchange 2000 Server Online Help
Progent is one of the most experienced IT consulting firms for designing email systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses receive the full benefits of Microsoft Exchange 2000 for typical situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.
Services Codian
Consultants Tandberg Telepresence
Progent can provide the support of an accredited engineer with expertise integrating technology from the major telepresence vendors such as Cisco/Tandberg, Polycom, and LifeSize and can help you to design, install, upgrade, or maintain a telepresence environment that preserves your investment and optimizes the business value of your information system. Progent also offers the services of infrastructure consultants who can assist companies of any size to build and maintain a network that delivers the performance, dependability, protection, and scalability required to support your video conferencing/telepresence solution.
Server Management Engineers
Server Virtualization Technical Support Services
Server growth wreaks havoc on network budgets and management resources. Server consolidation via a virtual architecture promises lower total cost of ownership of hardware and faster return on investment, more efficient utilization of physical computers, simplified operations, increased system uptime, and easier manageability. Typical usage scenarios for virtual servers are resource consolidation, low-cost platforms for mission-critical legacy software based on obsolete operating systems, and affordable isolation of software development or pilot testing systems from on-line systems.
Remote Support Windows Server 2019 and SQL Server
Windows Server 2019 Hybrid Solutions Outsourcing
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your business to design a DR/BC system based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
wireless IP phone integration Online Support
wireless IP phone integration Computer Consultant
Cisco's wireless VoIP phones are hardened wireless handsets designed for professionals who are on the move within campus, hospitality, retail or other environments where management requires user endpoints that offer more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Creating solutions with Cisco's wireless IP phones typically demands that IT teams set up and fine tune many key pieces of your Wi-Fi environment such as APs, switches, wireless LAN controllers, and management tools. Progent's Cisco-certified consultants can provide remote and onsite support to help your organization build and manage a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.
VoIP Phone System Configuration
SPA300 Series IP Phone Technical Support Services
Progent's Cisco CCIE-certified IP phone and video IP phone experts can help your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
64-bit Server Online Troubleshooting
64-bit Computing Consulting
Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and troubleshoot a system-wide migration to 64-bit server and desktop OS software and business applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit applications which you intend to keep as well as the new 64-bit editions of software you wish to install.
Troubleshooting SCCM Distribution Point
SCCM Azure Integration Consulting Services
Configuration Manager automates application and device provisioning at scale, simplifies security and compliance settings management, inventories network assets, protects against corporate data leakage, performs network health monitoring, allows safe self service, and delivers a single control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist businesses of any size with any facet of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Security Audit Services Juniper Netscreen
Symantec Protect
Progent offers small and medium size organizations expert support for Intrusion Protection Systems and IPsec VPN solutions from major firewall and Virtual Private Network security companies including Check Point Software, Juniper, and SonicWall. Progent can show you how to design a detailed security plan and select the right technologies from a variety of vendors to achieve your security goals while staying within your budget restraints.
Services LockBit ransomware hot line
WannaCry ransomware hot line Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to halt the spread of an active ransomware breach. Call 800-462-8800
Microsoft Lync Server 2013 Professionals
Lync Server 2013 conference bridges Professional
Lync 2013, renamed Skype for Business, allows businesses of any size to build a centrally managed and protected communications ecosystem that supports a BYOD computing model with instant messaging, real-time presence, web conferencing with app sharing and whiteboard, and both IP and PSTN calling enabled for a broad assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist you to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or hybrid model suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and provide custom webinar and on-premises training to your management staff and users. Progent has expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync 2013 with key Microsoft 365 applications such as Outlook and PowerPoint.
Windows Server 2008 Security IT Consultants
Windows Server 2008 Security Consulting Services
Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and versatility that improve output of local, remote, and mobile users. Progent's network experts can deliver cost-effective online consulting, troubleshooting, and education services to assist your company to design, execute, and maintain Windows Server 2008 R2 in order to add substantial business value to your information system.
Exchange 2003 to Exchange 2010 Upgrade Consulting
Award Winning Consulting Services Exchange Upgrade
Progent's Microsoft and Cisco-certified network engineers can assist you to determine the value of Exchange 2010 for your company and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 that will provide quick payback by improving your workers' efficiency, lowering the expense of equipment and support, streamlining administration, and consolidating your vital communications technologies.
24x7 SCCM Migration Online Support Services
Microsoft Configuration Manager Troubleshooting
Configuration Manager automates software deployment at scale, streamlines security and compliance settings control, inventories network resources, protects against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a single point of control for administering multi-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can assist your organization with any aspect of planning, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.
Emergency vSphere Data Protection, Engineer
Consultant Services VMware VDR Backup
Progent can provide affordable remote access to consultants with expertise in a wide range of utilities and services that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and desktops as well as laptops and handhelds. Progent offers help for all major backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can assist your company to install, upgrade, or maintain data backup systems for a variety of environments including on-premises, edge to datacenter, cloud-based, or hybrid.
Microsoft Certified Partner SharePoint 2010 Support
SharePoint Business Connectivity Services Consulting
Progent's Microsoft consultants can provide affordable remote support and programming services to assist you to design, implement, manage, and maintain SharePoint 2010 installations that can involve web pages that can function as portals, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar office productivity applications including Excel, Word, Outlook, and Visio. Progent can help you to upgrade from earlier releases of SharePoint or move a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 solution.
Suse Linux IT Consultants
CentOS Linux Computer Consultants
If your company is producing Linux-based software on a network that has Windows-based servers, PCs, and office applications, Progent can provide comprehensive IT outsourcing that frees you to focus on your area of high-value know-how while avoiding the continual hassle of managing your business network. By using automated server monitoring and by providing remote and on-site support as your business needs it, Progent offers an economical solution for maintaining an IT system that features excellent dependability, security, and efficiency. Progent's UNIX/Linux developer assistance offerings feature full-service network support outsourcing, virtual infrastructure, online and in-person service and troubleshooting, 24x7 monitoring services, and Help Desk Call Center services.
24-Hour Cisco Jabber Support Outsourcing
24/7/365 Unified CM Integration Support
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, operates as the center of Cisco's communications and collaboration platform. CUCM and Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating tightly with applications like Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified network consultants can deliver efficient and budget-friendly online and on-premises expertise to help organizations of any size to build and administer CUCM deployments by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that add optimum productivity. Progent can help with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, creating UCS server failover systems for survivability, capacity planning, and integration with Exchange Server.
Computer Consulting Catalyst Switch IOS-XR
Remote Support Catalyst Switch EVN
With the Catalyst line of switches for small and medium-sized businesses, Cisco allows organizations to realize all the benefits of adding intelligent services to their IT infrastructures. Cisco's switch product line makes it possible to enable features to make your IT network sufficiently available to handle real-time needs, scalable to support future growth, safe enough to guard confidential data, and designed for prioritizing and managing all traffic to optimize network operations. Progent's CCIE certified engineers can show you how to select and integrate Cisco Catalyst switches that make sense for your company. In addition, Progent's CISM and CISSP certified security consultants can show you how to develop a comprehensive protection plan and set up Catalyst switches so they help enforce your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
SCCM 2016 Troubleshooting IT Consulting
Award Winning SCCM 2016 Policy Settings Network Consultants
System Center Configuration Manager 2016 automates application and device provisioning at scale, simplifies compliance settings management, inventories network assets, protects against corporate data leakage, provides health monitoring, allows safe end-user self service, and offers a single control mechanism for administering mixed-OS networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud experts can help your organization with any facet of planning, installing, using and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.
Microsoft 365 Exchange migration Remote Technical Support
Microsoft 365 Exchange migration Consultant
Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have some mailboxes hosted at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is completed on time and on budget.
