World-class IT Support at Down-to-Earth Prices
Shrinking budgets have put severe pressure on the IT departments of local governments and school districts throughout the U.S. Crucial maintenance is being deferred, money-saving software upgrades and hardware consolidations are being postponed, and projects designed to improve network reliability, performance, security, and functionality are being cancelled. In many cases, initiatives to save money by deploying IT resources more efficiently are put off because the in-house staff capable of managing these projects are no longer with the organization. Progent has a proven solution.

Progent has extensive experience providing a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industry's pioneers in delivering expert remote network support and has provided IT solutions to organizations in all 50 states. (See Progent's customer testimonials.) Remote support saves travel costs and solves problems faster than onsite service calls.

Progent's Practice Areas
Microsoft Certified ConsultantsProgent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent's support professionals also hold certifications from Apple, F5, Citrix, Juniper, Sun, Novell, and all major Linux vendors. Progent's security engineers have earned the industry's most prestigious security certifications including CISA, CISM, CISSP-ISSAP, and GIAC. This breadth and depth of technical know-how allows Progent to resolve problems quickly, even in the non-standardized, multi-vendor environments common to the data centers of local governments and school districts. Fast solutions translate into lower costs cutting service expenses and avoiding network downtime.

Cisco Certified ConsultantsProgent's team of more than 100 Microsoft and Cisco-certified engineers and technicians offer world-class consulting and troubleshooting services at prices local governments can afford. With Progent's online help you can, for example, migrate smoothly to the latest products from Microsoft such as Windows Server 2019 and Exchange Server 2019, or maintain products Microsoft no longer supports such as Windows Server 2008. Progent's Cisco experts can help you update your router software without disrupting your network, and Progent's security engineers can help you protect your data and comply with government security mandates. Progent can also help you build and maintain hybrid networks that incorporate both on-premises and cloud-based resources. For cloud computing, Progent can provide the support of Microsoft 365 consultants, Microsoft Azure consultants, Amazon AWS integration experts, and Google Cloud integration consulting.

Progent's online practice areas include:

Progent's Ransomware Protection and Recovery Services
Ransomware Protection ExpertsRansomware can seriously harm or even wipe out a business. Progent has developed specialized services that marshal advanced machine leaning technology and the knowledge of certified cybersecurity professionals to help organizations of all sizes to counter or clean up after a ransomware assault. Progent's services include network-wide preparedness reports, continuous monitoring, ransomware protection using advanced heuristics, and rapid recovery led by Progent's veteran group of ransomware cleanup experts.

Progent's ransomware protection services are built to stop ransomware attacks before they damage your business, and to return victimized IT systems to ongoing operation without delay. Progent's ransomware protection solutions are delivered remotely to save time and control expenses, and Progent has experience working with leading IT insurance companies like Chubb to deliver vulnerability audits, non-stop monitoring, fast recovery, ransom settlement negotiation, and root-cause forensic analysis.

Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineer can assist you to identify and quarantine infected devices and guard undamaged resources from being compromised. If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

Progent's ProSight Ransomware Vulnerability Audit: Online Assessment Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to defend against ransomware or recover rapidly following an assault by a ransomware strain like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Nephilim. Progent will consult with you directly to gather information about your existing security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that reduces your vulnerability to a ransomware attack and meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based threat analysis technology to guard physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

Ransomware Recovery Services: Progent's Ransomware Response Consulting Support
Progent's ransomware recovery consultants can assist your business to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. To find out more, visit Progent's ransomware removal and operational continuity services.

Ransomware Settlement Negotiation Consulting: Settlement with Ransomware Threat Actors
Progent's seasoned ransomware negotiation experts can assist you to reach a settlement agreement with threat actors (TAs) following an attack by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. For more information, see Progent's ransomware settlement expertise.

Ransomware Forensics: Ransomware Forensics Analysis and Reporting Services
Progent's ransomware forensics experts can preserve the system state after a ransomware assault and perform a comprehensive forensics analysis without slowing down activity related to business continuity and data restoration. For details, visit Progent's ransomware forensics investigation and reporting services.

A Proven Service Model
Progent's engagement model is simple and efficient. Whether you need help with a long-term project or require emergency troubleshooting, it's easy to initiate and terminate services with Progent. For support services provided during regular business hours, there's no start-up fee, minimum hours requirement, retainer, or other hidden costs. Progent bills by the minute at highly competitive rates and provides thorough documentation of all services delivered.

Here's how a Progent customer described the benefits of using Progent's remote consulting expertise:

I just want to say thank you to Progent and Chris for the level of support and services your company provided me... As of this year I had plans to upgrade an existing barebones server and migrate my Exchange 2003 server to Exchange 2010 on a virtual environment. I originally didn't have much experience with Exchange 2010 or virtual machines in a production environment and I was unsure how smooth the migration process would go. However, the money that I will eventually save from switching from a bare metal to virtual server installs will basically pay for the IT consulting provided by Progent. This was a win-win situation for me. I saved money from switching from bare metal installs to virtual and basically increased my level of comfort because I knew I would have an expert overlooking the migration process.

I also wanted to note that I have talked to three other IT consultants within my area, but none of them where able to provide the level of support that I was looking for. Out of the three companies, the first one didn't have a lot of experience with Exchange 2010, the second company didn't have a whole lot of experience with Hyper-V and recommended a VMware solution that would cost me a significant amount more, and my third company wanted me to pay a high consulting fee, or pay a lower fee (which was still higher then Progent's fee) if I signed a contract for 100 service hours. The second company that suggested to go with a VMware solution wasn't bad. However, the state board of education allows me to buy into a state license agreement with Microsoft. I was able to buy Microsoft products at a 90% discount. VMware's education discounts couldn't even compare to this, and I would still have to buy more software licenses if I went with VMware. This was basically a no brainer for me. I would definitely recommend Progent to other schools and IT personnel looking for some additional help.

Contact Progent for IT Support Services for Local Governments
To contact Progent about IT outsourcing solutions for local governments and school districts, call 1-800-993-9400 or visit Contact Progent.

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