Additional Topics of Interest

Q and A about Microsoft Certified Professional Job Opportunities
FAQ about Senior Network Engineer Telecommute Jobs

To see answers to frequent enquiries about being a consultant at Progent, see Working with Progent Q&A.

IT Services Co-managed Help Desk
Support and Integration Shared Support Desk

Progent's Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

QTS Sacramento Colocation Center Consultants
QTS Sacramento Natomas Data Center Professional

The QTS (formerly Herakles) Colocation Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is now using the QTS data center as a colocation facility or if your business is planning on migrating your main or offsite backup equipment to the Herakles data center, Progent offers a range of budget-friendly consulting services such as colocation relocation, equipment deployment and upgrades, infrastructure optimization, comprehensive project management, virtualization expertise, remote monitoring, centralized system management, application development, disaster recovery/business continuity planning and testing, security evaluation, and the support of Progent's Test Lab.

Carrier Routing System Online Consulting
Professionals 1800 ISR Router

Cisco offers a full array of routers that includes appliances designed to provide the protection, bandwidth, and availability required by customers from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to select and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you add new users, open new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

North Dakota Small Business Network Support
MCSE Expert Certified Connecticut Computer Consulting Company

Progent's Technical Response Center (TRC) provides national extended hours remote troubleshooting for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide after-hours phone support and online secure computer access to troubleshoot and resolve technical problems quickly and affordably. The scope of technical expertise represented by Progent's staff of nationwide support engineers allows Progent to escalate even the toughest network issues to competent specialists as required. For critical problems, the TRC endeavors to respond to your request for service in less than one hour.

Online Consulting 2500 Wireless Controller
9800-80 wireless controller IT Consulting

Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of Wi-Fi APs, tuning wireless performance by limiting the effect of radio frequency congestion, improving Wi-Fi uptime with rapid failover, and strengthening data security by detecting threats and analyzing network traffic based on user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.

Urgent Microsoft SQL Server 2019 Computer Engineer
Immediate SQL Server 2016 Consulting

Progent's Microsoft certified consultants can provide small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the rapid creation of enterprise-class business programs that can give your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT network. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.

Microsoft Certified Expert Online Technical Support Exchange Server 2016 Migration
Network Engineer Exchange 2016 Migration Planning

Progent can assist you in all phases of your upgrade to Exchange 2016 such as planning high availability (HA) architecture for a local, cloud-based or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

Teleworker Onsite Technical Support
24x7 Telecommuter Integration Configuration

Progent has two decades of background assisting small and medium-size companies to plan, implement, tune, manage, and troubleshoot IT networks that support a remote workforce.

Online HelpDesk Call Center On-site Technical Support
Network Support Help Desk Support and Setup

The Contact Center support model used by Progent gives small companies an affordable alternative to dependence on freelance service individuals by offering broad expertise accessible to numerous engineering teams, optional round-the-clock availability of emergency assistance, fast escalation to top-level experts for solving the most difficult problems, service consistency and dependability, prompt follow through overseen by veteran IT service administrators, a variety of easy-to-use mechanisms for requesting service jobs, and excellent progress visibility made possible by trouble ticket updates and accessible via a web-based portal.

IT Consultant ProSight Ransomware Recovery
Virus Recovery Network Consultant

ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology from SentinelOne to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks.

SCDPM 2012 Cloud Backup Information Technology Consulting
Professional SCDPM 2012 and SharePoint

Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of any size to plan, deploy, administer, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide as-needed support for resolving especially challenging issues, or full project management support. Progent can also help you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

Hornetsecurity Altaro VM Backup and vCenter Online Consulting
24-Hour Hornetsecurity Altaro VM Backup Restore On-site Support

Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or onsite consulting services to help you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.