Progent has a long background delivering a full-spectrum of online IT support and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industry’s pioneers in providing advanced online network support and has delivered network solutions to organizations in all 50 states. Remote support saves travel expenses and solves problems faster than onsite support.


Additional Topics of Interest

CISSP Certified Cybersecurity Manager Consulting
Chicago, IL Consultancy

Progent's CISSP-premier network security consultants can help businesses of all sizes with any facet of IT security. Progent can help implement efficient cybersecurity solutions that protect a small business from modern threats or Progent can design, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile clients accessing network resources spread across a mix of physical datacenters and various clouds.

Outsourcing IT for MCSA
 CCDP Network Help

Progent provides customers access to engineers who have been awarded some of the IT industry's most prized credentials. Progent thinks that customers have the right to know that their computer support consultants have accredited training as well as extensive real-world experience so that Progent's customers can engage Progent's service with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts brings priority for significantly superior vendor assistance than is available to uncertified consultants, enabling Progent to deliver clients a higher level of computer support. In other cases, major certifications such as CISM or CISSP for network security can help enterprise customers to show compliance with regulatory requirements by using the services of recognized industry professionals.

Network Recovery for Planning Phase: Design and Architecture Proposals
Small Office IT Outsourcing for MSF Kansas

When performing IT projects for corporate customers, Progent follows a structured approach driven by defined milestones so as to meet budgetary, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the leading practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional implementation. All phases are documented to provide a comprehensive description of IT services performed and to assist in downstream system support.

Exchange Server 2003 Specialist
Exchange 2003 Upgrade Specialists Birmingham

Progent's Microsoft Premier engineers can provide expert support for corporate-wide deployments of Microsoft Exchange. Progent's consultants can help you prepare for multi-location Exchange Server 2007 rollouts or upgrades and can provide onsite personnel to assist enterprises with installations of Exchange Server in the or any region served by Progent's consultants.

Computer Consulting for Windows Server 2012 Security
Oklahoma City, OK Windows Server 2012 Private Cloud Technology Consulting Services

Progent's Microsoft-certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your organization, develop test environments and migration strategies, optimize your network for local, multi-location, cloud-based, and hybrid environments, educate your IT management, staff, create a corporate-wide security plan, streamline IT administration, help with creating applications, and generate and validate a DR/BC plan.

7800 Series IP Phone Technical Support Services
Setup and Support

Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, installing ISR G2 routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Small Business Private Clouds Consultants
Specialist for Hosting for Virtual Servers El Dorado Hills, CA

Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size company's production servers in a solution that gives the highest level of availability and expandability and is also simple to migrate to any data center. Progent's Private Cloud Hosting and Management options are built on mature virtualization techniques that allow small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital equipment, system support, and network management while achieving world-class reliability and an unmatched degree of vendor flexibility.

Penetration Testing Auditor
Stealth Penetration Testing Network Security Auditor in Phoenix

Stealth intrusion testing is a key component of any comprehensive network security strategy. Progent’s security experts can run thorough intrusion checks without the knowledge of your company's internal IT staff. Unannounced penetration testing uncovers whether current security defense systems such as intrusion incident warnings and event history monitoring are properly configured and consistently monitored.

Microsoft Hyper-V Server Virtualization Professional
Hyper-V Virtual Remote Troubleshooting Sunnyvale, California

Progent's Microsoft-certified professionals can help you evaluate the possible benefits of Hyper-V-based virtualization for your business, conduct test implementations to validate Hyper-V's compatibility with your line-of-business applications, evaluate your network and server infrastructure for smooth performance with virtualization solutions, help you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, train your IT personnel to monitor and administer Hyper-V, offer expert consulting help for enhancing the protection of your virtual machines, design and test disaster recovery processes that maximize network uptime, and provide ongoing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk outsourcing.

SQL Server 2017 Reporting Services Professionals
Support Services Milpitas, CA

Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to design and implement a cost-effective migration of your current SQL Server environment to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support ranging from as-needed design assessment or debugging to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on schedule and within budget.