Progent has a long background delivering a full-spectrum of online network support and emergency troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced remote IT consulting and has provided IT support to clients in every state. Online support saves travel costs and solves issues faster than on-premises support.


Additional Topics of Interest

Help Desk Process Engineer
Consultant for Computer Support Help Desk Baltimore, Maryland

Progent's Microsoft authorized Consultants offer three service programs to help mid-size and large companies create an efficient and successful internal Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process analysis and enhancement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations analyze the numerous high-quality Help Desk software packages on the market and determine what packages might be excessively expensive, miss key capabilities, or align badly with your organization's corporate culture. Progent also offers temporary staffing for businesses who want to reinforce their internal Help Desk team for occasional tasks or to substitute for absent or incapacitated personnel.

Network Consultant for Office 365 OneDrive Integration
Office 365 Integration Support Outsourcing

Office 365 is Microsoft's expanding family of productivity apps and cloud-hosted services available on a subscription basis. Office 365 programs and cloud-based services are offered in an array of subscription plans intended for markets from students and households to global enterprises. Progent can provide fast and easy remote access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can assist your business to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to build and maintain hybrid networks that seamlessly integrate on-premises and cloud products and services.

Help and Support for SharePoint Server and Mac
Microsoft Outlook for Mac Technology Consulting Services Austin, TX

Microsoft Mac Office allows Mac users to run the world's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor network combining Apple OS X and Windows-powered platforms so that Macintosh users can access the new features in Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who use Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can provide service for environments that combine Apple Macintosh with Windows computers with extensive resource sharing, or environments which intentionally limit sharing between Mac and Windows users.

Private Cloud Integration Specialist
Private Cloud Solutions Consultant Jersey City

Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the maximum degree of availability and expandability and is in addition simple to move to another host. ProSight Virtual Hosting services are based upon proven virtualization architectures that allow small businesses with multi- platform IT systems to economize significantly on the expense of capital investments, system support, and IT management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence.

Consulting for Microsoft SUS
Santa Clara, CA National Microsoft Software Update Services Engineer

Microsoft WSUS allows network administrators to install and track the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, network support personnel can completely and effortlessly manage the installation of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as designing the Microsoft SUS deployment, configuring user's computers, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

Office SharePoint Server 2010 Technology Consulting Services
SPS Technical Support Services Mesa, Arizona

Progent’s Microsoft-certified consultants offer small and medium sized companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server offers a central location for your workers or customers to access, manage, share and interact with relevant data, files, and software and to communicate with one another. It enables quicker and more intelligent decisions, more efficient sharing across groups and more economical business practices. The main objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available within and without an organization. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the knowledge they’ve created in a manner that makes data easy to find, retrieve and re-use.

CISSP Certified Cybersecurity Specialists
Forensics Services for CISSP Certified

Progent's CISSP-premier network security experts can help organizations of any size with any aspect of IT security. Progent can help implement cost-effective security solutions that guard a small office against modern threats or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that support onsite, online, and mobile users accessing network resources distributed over multiple physical sites and various clouds.

MOM 2007 Integration Support
System Center Operations Manager Setup and Support

Progent provides a variety of network support packages for small businesses. These IT outsourcing and server monitoring solutions are built around the proactive problem solving capabilities of Microsoft System Center Operations Manager, a next-generation server and system support product that monitors the reliability, performance, and safety of your network and identifies potential problems before they can bring down your system. With Progent's affordably priced network service programs, small businesses can choose a simple co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.

Windows Server 2012 R2 Computer Engineer
Specialist for Windows Server 2012R2 Active Directory in Hialeah

Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT management team, create an enterprise-wide security plan, automate IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.

Clustered Server Remote Support
Disaster Recovery Remote Consulting Bakersfield, California

Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth experience helping small and mid-size businesses to reduce network downtime by offering cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant IT infrastructure, data backup and restore solutions, and transparent system maintenance. Progent’s business continuity consultants can assist your company to plan and validate an efficient business continuity plan that matches your business needs and budget. Progent’s disaster recovery specialists can help you to design, deploy, and manage fault-tolerant technologies including non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, transparent off-site backup, and multi-location data centers.

Microsoft ISA Server 2006 Network Consultants
Tulsa Technical Consultant for ISA 2006

Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching platform for safeguarding the Internet-facing networks of any sized business against a broad range of attacks. Progent's certified Internet Security and Acceleration Server 2006 engineers can help you design, cost-justify, test, install, configure and support the any version of ISA Server 2006 on your information system.

Linux RedHat Phone-based Consultancy
Linux RedHat Online Configuration Oakland, California

Progent offers national online technical support and consulting services for companies who operate networks based on variants of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Online technical support provides maximum leverage for your IT dollar by preserving user efficiency and shortening the hours charged for network analysis and repair. Advanced remote access utilities and experienced technicians and engineers combine to enable Progent to handle most network issues without wasting time and expense by going to your site. In the vast majority of situations your network issues can be remediated over the phone or via a combination of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP certified security professionals to help with the most challenging system problems.