Fast and Affordable Remote Technical Support for London United Kingdom Information Networks
Immediate Phone Help for London NetworksFor businesses in London United Kingdom, Progent offers online help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve the majority of network issues quickly. This lowers immediate costs because service calls require minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick repairs manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which ensure the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent's online support team can communicate with your company's system remotely without violating network security.

Progent's proven technical support database application maintains comprehensive histories of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of assistance delivered to each Progent client by any consultant. This database of trouble tickets and repairs is organized as a quickly accessible proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service experts can determine the best solutions quickly.

Remote support provided by Progent to clients in London United Kingdom include:

ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your specified IT management staff and your Progent consultant so that potential problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth reporting tools designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast recovery of vital files, apps, images, plus VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used for this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Help Desk Service offers a transparent extension of your core network support team. End user access to the Help Desk, delivery of support, issue escalation, ticket generation and updates, efficiency measurement, and management of the support database are consistent whether incidents are resolved by your in-house IT support resources, by Progent, or by a combination. You have unrestricted flexibility to extend or shrink your share of support work as required. Progent takes care of startup deployment and onboarding of the professional services automation software plus documentation, validation and training. For details about ProSight Shared Support, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your current organization, evaluating or enhancing Call Center software products to address the special demands of your business, or adding occasional phone support staff to reinforce your internal Call Center team to deal with unusually busy events such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of veteran network experts provides your workers in London United Kingdom instant access to a reliable support resource with extensive background providing telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a key contributor to company efficiency, and Progent's policy is to fix instead of simply document technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team provides remote professional engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in London United Kingdom online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By detecting possible problems before they evolve into crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a mix of platforms.
How Your London Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in London United Kingdom, Progent's online network support engineers are ready to provide professional and affordable IT support whenever your company requires it. Over 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your London company works with a local freelance consultant or maintains an in-house IT staff that can deal with common computer issues, Progent's Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to fix unexpected network crises or particularly complicated integration problems.

Details of Progent's Online Computer Services for London United Kingdom
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give companies in London United Kingdom unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your office world class IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each customer. The discipline of documenting and organizing service records allows more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or onsite consulting services to assist you to plan, install, optimize and debug a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup.

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