Immediate Online Technical Support for London United Kingdom IT Networks
For companies in London United Kingdom, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast solutions somehow end up as big tabs. Progent's skill at disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-tested processes which permit the highest degree of efficiency for remote consulting and repair for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's Technical Response Center to link to your company's system without compromising network security.
Progent's proven customer support database application stores comprehensive documentation for the service that Progent's clients have received. Progent's authorized engineers have access to the records of assistance rendered to each client by any consultant. This history of anomalies and repairs is structured as a quickly retrievable internal database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and allow quick response from vendors' in-house product engineers so Progent's online consulting experts are able to determine optimal resolutions quickly.
Remote support services provided by Progent to customers in London United Kingdom include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support professionals can provide network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and validates a person's networking knowledge at the expert level. CCIEs know how to resolve even the most challenging issues encountered in network infrastructure planning, integration, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. CCIEs provide exceptional value since their broad experience enables them to fix problems quickly. In typical instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line support technology to perform efficient, safe, and economical analysis and repair.
London Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater London metro area.
Progent locations in London Metro
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's popular family of connectivity appliances by providing services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate quickly after a damaging breach. Security solutions offered by Progent cover in depth information security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad range of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your London Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in London United Kingdom immediate access to a large support resource with extensive experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's aim is to fix and not just report technical issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in London United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your IT support is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, proactive monitoring can head off inconvenient and costly service failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support multiple platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in London United Kingdom, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system support the instant your company has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your London business deals with a regular freelance support technician or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to handle unexpected network emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Companies in London United Kingdom
Progent's online technical help services enable your London organization to realize the benefits of immediate, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming more available, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your local IT resources
For most businesses in London United Kingdom, nearby network support providers, whether made up of freelance consultants or a full-time IT staff, can handle the majority of technical issues. However, serious problems may strike when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call support professionals give you an easy, fast, and economical solution to augment your local resources and to transfer valuable knowledge to improve your capability to resolve future problems locally.
- Reduced Reliance on Individual Consultants
For IT support, smaller organizations commonly rely on individual freelance consultants. While independent consultants carry less internal costs than larger support companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your network grows, system downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.
- Build a Scalable Foundation for Seamless Growth
Businesses typically start with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. These poorly built environments need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the solid foundation to handle critical business demands and simplify future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller companies require guidance and technical training to negotiate an ever more complicated maze of technology options available for promoting business success and improving productivity. They hardly need a network engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT experience, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.