Immediate Online Technical Support for London United Kingdom IT Networks
Fast Online Technical Support for London NetworksFor companies in London United Kingdom, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast solutions somehow end up as big tabs. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-tested processes which permit the highest degree of efficiency for remote consulting and repair for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's Technical Response Center to link to your company's system without compromising network security.

Progent's proven customer support database application stores comprehensive documentation for the service that Progent's clients have received. Progent's authorized engineers have access to the records of assistance rendered to each client by any consultant. This history of anomalies and repairs is structured as a quickly retrievable internal database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and allow quick response from vendors' in-house product engineers so Progent's online consulting experts are able to determine optimal resolutions quickly.

Remote support services provided by Progent to customers in London United Kingdom include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in London United Kingdom immediate access to a large support resource with extensive experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's aim is to fix and not just report technical issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in London United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your IT support is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, proactive monitoring can head off inconvenient and costly service failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support multiple platforms.
How Your London Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in London United Kingdom, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system support the instant your company has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your London business deals with a regular freelance support technician or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to handle unexpected network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Companies in London United Kingdom
Progent's online technical help services enable your London organization to realize the benefits of immediate, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most businesses in London United Kingdom, nearby network support providers, whether made up of freelance consultants or a full-time IT staff, can handle the majority of technical issues. However, serious problems may strike when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call support professionals give you an easy, fast, and economical solution to augment your local resources and to transfer valuable knowledge to improve your capability to resolve future problems locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller organizations commonly rely on individual freelance consultants. While independent consultants carry less internal costs than larger support companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your network grows, system downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Seamless Growth
    Businesses typically start with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. These poorly built environments need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the solid foundation to handle critical business demands and simplify future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller companies require guidance and technical training to negotiate an ever more complicated maze of technology options available for promoting business success and improving productivity. They hardly need a network engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT experience, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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    Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to remediate serious problems detected by SCOM 2012.

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    important characteristics of Dynamics GP/Great Plains accounting include a modular design that allows you to license only the components you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, advanced reporting capabilities that allow you to track all operations, revenues and spending and sales patterns, integration with Microsoft Office to enable access to corporate information, the ability to integrate information from almost any database or desktop application into Microsoft Dynamics GP, and an open architecture that makes it easy to create custom programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer experienced GP/Great Plains support professionals to help you convert the advanced features of Dynamics GP/Great Plains business accounting software into a high-value business solution.

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    Progent can help businesses of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and limitations of various cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and resources and make sure you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and also to integrate Apple iOS devices and Android handhelds.

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    Progent can provide remote and on premises consulting to help your organization with any phase of business intelligence reporting from debugging or enhancing reports to designing and deploying a comprehensive BI solution. Progent's management reporting consultants can assist you to maintain your current BI system, help you to migrate databases and applications from an outdated reporting platform to a modern solution, and deliver custom remote mentoring to meet your specific requirements. Progentís business reporting and analytics consultants offer expertise in all popular business intelligence reporting and visualization tools including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

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    For Windows desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can help you to design a XenDesktop environment that maximizes the strategic value of your information network; configure XenDesktop technology with your servers, end-user devices, and peripherals; migrate your existing virtual desktop software to the latest versions of XenDesktop; and provide advanced online troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop solution effectively.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.

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    Progent can provide the support of a certified VMware VCDX expert to help you design, configure, administer and repair VMware vSphere-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid cloud systems. Progent offers world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery.

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    Progentís Microsoft certified professionals can provide small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid creation of advanced business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the firewall. In addition to providing consulting, support and troubleshooting services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you migrate from earlier versions of SQL Server to Microsoft SQL Server 2005.

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    Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every client. The discipline of detailing and archiving service records allows more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít release vital service information.

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    Progent offers affordable remote and onsite support to assist companies to migrate all or part of their core IT resources to Google Cloud Platform services. This can save management hassle and hardware costs and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security strategies.

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    Progent can assist your business in all phases of your migration to Exchange 2016 including planning HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for high-availability client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent is one of the most experienced network consulting firms for designing email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses get the full advantages of Exchange Server 2000 for common situations including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.

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    Colocation sites make it possible for companies to share world-class facilities for hosting network equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can help your business with all facets of your colocation strategy such as choosing and migrating to a colo facility, creating network topology, specifying required equipment, on-premises and on-line maintenance, establishing remote system management, and education your support personnel.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business integrate and support Ciscoís security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and offer the versatility to evolve with your growing business needs. Progentís Cisco-Certified network experts support Ciscoís comprehensive family of products aimed at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to integrate Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and tracking from a graphical Web interface.

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    Progentís Microsoft-certified experts can provide businesses of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for efficiently coordinating people, teams and data. SharePoint offers a common location for your employees or customers to connect to, organize, distribute and manipulate relevant data, files, and applications and to interact with one another. SharePoint allows quicker and better decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the data theyíve developed in a way that makes data easy to locate, download and apply. Progent's certified SharePoint consultants can assist you to maintain your existing SharePoint environment or upgrade to the latest release of SharePoint.

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    Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 such as designing HA system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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