For small companies in London United Kingdom, Progent provides support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional value because they are equipped with the practical experience and the advanced tools to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly translates into your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has refined a set of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's network without violating network security.
Progent's sophisticated customer support database application keeps comprehensive records describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support delivered to each client by any Progent consultant. This archive of anomalies and resolutions is structured as a readily exploitable support database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote service specialists can find the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in London United Kingdom or to find out more about Progent's phone support options, contact Progent at
Online Technical Support Services Available from Progent
Progent's online technical service engineers offer credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's engineers to tackle almost any problem likely to crop up in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support clients with multi-operating system environments, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to small businesses in London include:
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Progent in addition offers a broad array of online PC desktop consulting and support services including Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your established organization, selecting or customizing Help Desk Call Center application software to meet the unique needs of your company, or providing temporary online staff to reinforce your in-house Call Center resources to deal with demanding events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals offers your clients in London United Kingdom rapid communication with a dependable technical support resource with years of background providing telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a crucial enabler of business performance, and Progent's policy is to resolve rather than merely track IT problems.
Progent's Mac experts can promote the creative components of Apple Mac systems by offering phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in London United Kingdom online network and server monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your computer support is proactive and automated. By exposing potential trouble spots before they result in network outages, remote monitoring can avoid stressful and costly service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of OS platforms.
London Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater London metro area.
City | Address | Phone | Link |
London | 57 Rathbone Pl, Holden House London, W1T 1JU United Kingdom |
+44 20 3868 2554 | London Network Support Services |