For small and midsize companies in London United Kingdom, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support services represent exceptional leverage because they have the real-world background and the sophisticated tools to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions require a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. Unlike many online support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast fixes manage to end up as big tabs. Progent's skill at disposing of technical issues quickly results in your company spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has developed an array of customized tools and field-proven processes that allow the maximum degree of effectiveness for online help and repair for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's environment without violating corporate security.
Progent's sophisticated customer support reporting application stores thorough documentation of all service that Progent's customers have received. Progent's team consultants have access to the details of assistance delivered to every customer by any engineer. This archive of anomalies and fixes is stored as a readily accessible internal knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' in-house support staff so Progent's online consulting specialists are able to find the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in London United Kingdom or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to resolve almost any crisis likely to crop up in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to companies with multi-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to small businesses in London include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and validates a consultant's technical skills at the expert level. Cisco qualified CCIEs can deal with the most difficult problems encountered in network planning, installation, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise permits them to fix the most complex problems rapidly. In common instances, less qualified consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive immediate assistance for severe network issues that are lowering business efficiency but are beyond the scope of your regular network service personnel. Progent's CCIE consultants can connect to your computer system via sophisticated on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can provide computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of online PC desktop consulting and support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and ISSAP network security engineers offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover thorough security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; integrating firewalls; establishing secure techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses frequently need. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your London United Kingdom Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who don't have the budget to create an in-house Help Desk but who want fast communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or enhancing your existing organization, selecting or customizing Call Center software products to address the unique needs of your business, or adding temporary phone support personnel to reinforce your existing Help Desk team during unusually busy events like software migrations, mass updates, or installing new business software.
Progent's Call Center team of seasoned network professionals offers your customers in London United Kingdom quick contact with an effective network service group with substantial experience offering telephone-based consulting and online troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business efficiency, and Progent's goal is to solve and not merely annotate network issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering support and training in special application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Office Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the artistic elements of Macintosh systems by offering phone-based consulting support and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in London United Kingdom remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your computer support is proactive and automated. By uncovering possible issues before they result in network outages, automated monitoring can minimize inconvenient and expensive service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
London Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater London metro area.
Progent locations in London Metro