For small companies in London United Kingdom, Progent provides support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional value because they are equipped with the practical experience and the advanced tools to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly translates into your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has refined a set of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's network without violating network security.
Progent's sophisticated customer support database application keeps comprehensive records describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support delivered to each client by any Progent consultant. This archive of anomalies and resolutions is structured as a readily exploitable support database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote service specialists can find the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in London United Kingdom or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's online technical service engineers offer credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's engineers to tackle almost any problem likely to crop up in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support clients with multi-operating system environments, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to small businesses in London include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most difficult challenges encountered in network planning, deployment, management, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs are an excellent value because their deep expertise permits them to find solutions for even the most intractable problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can get urgent assistance for complex network infrastructure problems that are hurting business productivity but are beyond the comfort zone of your regular computer service group or consultant. Progent's Cisco CCIE consultants can connect to your environment via state-of-the-art on-line support tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support professionals offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop consulting and support services including Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP and ISSAP network security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up rapidly following a serious penetration. Security solutions offered by Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your London United Kingdom Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the budget to support an internal Help Desk but who need quick response from an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your established organization, selecting or customizing Help Desk Call Center application software to meet the unique needs of your company, or providing temporary online staff to reinforce your in-house Call Center resources to deal with demanding events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals offers your clients in London United Kingdom rapid communication with a dependable technical support resource with years of background providing telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a crucial enabler of business performance, and Progent's policy is to resolve rather than merely track IT problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote professional consulting expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the creative components of Apple Mac systems by offering phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in London United Kingdom online network and server monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your computer support is proactive and automated. By exposing potential trouble spots before they result in network outages, remote monitoring can avoid stressful and costly service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
London Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater London metro area.
Progent locations in London Metro