Fast and Affordable Online Support for London United Kingdom IT Networks
For organizations in London United Kingdom, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's online support experts provide excellent leverage because they have the real-world experience and are equipped with the advanced technology required to solve the majority of information system issues quickly. Efficient support reduces direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many online support firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor solutions somehow end up as large tabs. Progent's penchant for solving problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies that promote the highest degree of effectiveness for remote consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to connect to your environment remotely without compromising system security.
Progent's advanced customer support reporting system maintains thorough records of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support rendered to each client by any Progent engineer. This history of anomalies and responses is stored as an easily accessible internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit fast access to vendors' internal support staff so Progent's remote service specialists can find optimal solutions quickly.
Online support offered by Progent to businesses in London United Kingdom include:
Certified MS Windows Support
Progent's Microsoft-premier online service professionals can provide computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to assist you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates a person's technical knowledge at the expert level. CCIEs know how to resolve even the most stubborn challenges occurring in network infrastructure planning, deployment, administration, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs represent an excellent value because their deep experience allows them to find solutions for problems rapidly. In common cases, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your environment via sophisticated on-line support tools to provide fast, safe, and affordable diagnosis and remediation.
London Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater London metro area.
Progent locations in London Metro
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices by offering services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your London Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in London United Kingdom rapid assistance from a dependable support resource with years of experience providing telephone-based consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's target is to resolve and not merely document network problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides phone-based advanced engineering support and training in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in London United Kingdom online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they grow into crashes, proactive monitoring can avoid stressful and costly information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that incorporate a variety of operating systems.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in London United Kingdom, Progent's online network support engineers are ready to provide effective and cost-effective system support whenever your company needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your London organization deals with a local freelance support technician or employs an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected system crises or especially complicated integration problems.
Benefits of Progent's IT Support for Organizations in London United Kingdom
Progent's remote network troubleshooting services allow your London organization to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will acquire greater business value by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site IT resources
With most organizations in London United Kingdom, nearby network support resources, whether represented by outside consultants or an internal maintenance staff, can deal with typical technical problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your local service people. In these instances, Progent's online support specialists give you an easy, fast, and economical solution to augment your local help and to pass on valuable information to improve your ability to resolve future problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller offices commonly rely on independent freelance consultants. Although freelance service people have less internal costs than larger support organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of reserve personnel may force your business to wait for help during an emergency. As your business expands, network downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system remains up and running.
- Build a Solid Basis for Smooth Expansion
Businesses typically begin with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These badly built environments require proper analysis, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can deliver the solid foundation to meet critical business demands and ease downstream expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices need guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and improving productivity. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the forefront of network support, performing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.