For small businesses located in Londrina Paraná, Progent provides technical support for networks based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues quickly. This reduces immediate expenses since service calls require a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you receive. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick fixes manage to end up as major bills. Progent's skill at solving problems efficiently results in your business conserving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to link to your system remotely without breaching corporate security.
Progent's proprietary technical support database application stores thorough documentation describing all service that Progent's clients have been provided. Progent's team consultants have access to the history of services provided to every Progent client by every engineer. This database of anomalies and fixes is organized as an easily searchable support database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to additional extensive support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists can find the best resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Londrina Paraná or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical support experts have certified skills in a comprehensive array of technologies. This wide range of technical skills permits Progent's engineers to manage practically any problem that may occur in a small business information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also provides the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to clients in Londrina include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide range of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from older systems to current MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates a consultant's networking skills at the master level. Cisco CCIEs can deal with the most stubborn problems occurring in network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise allows them to solve the most intractable problems quickly. In common instances, less qualified consultants can struggle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few service providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a CCIE so you can get urgent support for complex network issues that are lowering business productivity but are outside the comfort zone of your ordinary network support group or consultant. Progent's CCIE consultants can tie into your environment via the latest on-line support technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts offer computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to recover rapidly after a serious penetration. Security consulting services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing safe architectures for off-site and mobile access; defending your messaging system from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often need. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online engineering services include:
How Your Londrina Paraná Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for smaller companies who don't have the resources to assemble and manage an in-house Help Desk but who require fast response from a dependable Help Desk with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your current one, evaluating or customizing Help Desk Call Center application software to meet the unique requirements of your business, or providing occasional phone support staff to work with your internal Help Desk Call Center group to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in Londrina Paraná instant assistance from an effective support group with substantial background providing telephone-based consulting and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a crucial driver of business productivity, and Progent's goal is to solve rather than merely document technical problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group offers remote professional engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To find out additional information on Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the imaginative components of Macintosh systems by offering remote help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio/video or putting together an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Londrina Paraná remote computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your computer support is proactive rather than reactive. By detecting possible problems before they expand into crashes, automated monitoring can minimize stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
Londrina Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Londrina metro area.
Progent locations in Londrina Metro