For small businesses in Londrina ParanŠ, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote support services offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because service calls accumulate a smaller number of billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the services that you receive. Unlike many remote service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for solving problems quickly results in your company conserving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes which ensure the highest degree of efficiency for remote consulting and repair for small and midsize company information networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to interface to your environment without breaching corporate security.
Progent's highly evolved technical support reporting application stores detailed records for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance delivered to every client by any consultant. This history of problems and responses is stored as a conveniently searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to find the most efficient solutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Londrina ParanŠ or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote network support professionals have credentials in an extensive set of technologies. This broad scope of capability permits Progent's consultants to manage almost any emergency likely to take place in a small or midsize company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with multi-operating system environments, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services available from Progent to clients in Londrina include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of information technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and migration from older applications to current MS Windows or Linux environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates an individual's technical skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult problems associated with network planning, deployment, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience allows them to solve the most intractable problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get urgent help for complex network infrastructure issues that are lowering worker efficiency but are not within the scope of your local IT service providers. Progent's CCIE support experts can communicate with your computer system by means of the latest on-line troubleshooting tools in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-expert online service professionals can provide network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection solutions to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist your company to recover rapidly following a damaging penetration. Security solutions available from Progent cover thorough security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for special projects that small companies often need. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Londrina ParanŠ Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who lack the budget to create an in-house Help Desk Call Center but who need quick response from an effective Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your current organization, identifying or modifying Help Desk software to meet the particular requirements of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk Call Center team to handle demanding situations such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network experts provides your workers in Londrina ParanŠ immediate communication with an efficient technical support group with years of experience delivering phone consulting and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of business efficiency, and Progent's target is to resolve instead of merely report IT problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group can supply remote advanced engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications including CRM, Microsoft Project, MS Office Word, and MS Office Excel. To read additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can support the artistic elements of Apple Mac systems by offering phone-based consulting support and training in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Londrina ParanŠ online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your computer support is proactive and automated. By exposing potential problems before they grow into crashes, remote monitoring can minimize inconvenient and costly information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
Londrina Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Londrina metro area.
Progent locations in Londrina Metro