Fast and Affordable Online Technical Support for Londrina ParanŠ Computer Networks
For organizations located in Londrina ParanŠ, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of information system issues quickly. This lowers direct costs since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many online service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast solutions somehow end up as big tabs. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized technologies and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your company's environment without compromising network security.
Progent's sophisticated customer support reporting application stores comprehensive records of the service that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to each Progent customer by any Progent engineer. This archive of problems and resolutions is stored as an easily retrievable internal knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast support databases and permit priority access to manufacturers' in-house product engineers so Progent's online service specialists can find the most efficient resolutions promptly.
Remote technical support services offered by Progent to clients in Londrina ParanŠ include:
Authorized MS Windows Support
Progent's Microsoft-certified online service professionals offer computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to help your company to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges associated with network planning, integration, management, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs represent an excellent value since their depth of experience enables them to fix problems rapidly. In many cases, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your network via sophisticated on-line support technology in order to provide efficient, secure, and economical diagnosis and remediation.
Londrina Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Londrina metro area.
Progent locations in Londrina Metro
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity products by delivering consulting services that include:
CISM and CISSP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recover quickly after a damaging breach. Security services offered by Progent cover in depth data security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad range of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Londrina Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk application software to meet the special needs of your corporation, or adding occasional online staff to supplement your in-house Call Center resources to deal with demanding scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your clients in Londrina ParanŠ instant communication with a reliable support resource with extensive background delivering telephone-based support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a solid enabler of business performance, and Progent's goal is to fix instead of simply annotate technical problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group provides online and in-depth consulting expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, customization, and education services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Londrina ParanŠ online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your network support is proactive and automated. By detecting potential problems before they result in crashes, remote monitoring can avoid disruptive and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of platforms.
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Londrina ParanŠ, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support the moment your company requires it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Londrina office deals with a regular independent consultant or maintains an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to solve sudden system emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Offices in Londrina ParanŠ
Progent's remote support services allow your Londrina organization to realize the advantages of timely, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will derive added business worth by becoming more reliable, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your local IT resources
For most offices in Londrina ParanŠ, local network support resources, whether consisting of outside consultants or a full-time IT staff, can resolve the majority of technical problems. However, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service personnel. In these situations, Progent's on-call service specialists offer a convenient, fast, and budget-friendly solution to supplement your local resources and to convey valuable information to improve your ability to resolve downstream issues locally.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller offices often rely on individual freelance service providers. Although independent consultants carry less overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service experts to insure your network remains available.
- Build a Solid Foundation for Smooth Expansion
Organizations often start with an information architecture created on a shoestring budget. Without a proper framework, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such badly built environments require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the stable foundation to meet vital business demands and ease downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller organizations require guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and enhancing efficiency. These companies do not need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the real interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.