Fast Remote Help for Londrina ParanŠ Networks
For organizations in Londrina ParanŠ, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network issues rapidly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and proven methodologies that allow the maximum degree of efficiency for remote consulting and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to access your computer system remotely without compromising system security.
Progent's proven customer support database system maintains comprehensive documentation of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of assistance provided to every Progent client by every Progent consultant. This database of anomalies and solutions is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft open up other vast technical databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to find the best solutions in the least time.
Online technical services offered by Progent to businesses in Londrina ParanŠ include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your company to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies a person's technical skills at the expert level. Cisco CCIEs can resolve even the most difficult issues occurring in network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to find solutions for problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your network via the latest on-line support technology in order to perform fast, secure, and economical analysis and repair.
Londrina Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Londrina metro area.
Progent locations in Londrina Metro
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points deployment services, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to clean up quickly after a damaging breach. Security support services available from Progent cover comprehensive network security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; defending your email system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote help analyzing anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Londrina Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center team of seasoned information technology professionals gives your clients in Londrina ParanŠ quick contact with an effective support group with substantial experience delivering telephone-based help and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a crucial driver of business success, and Progent's goal is to solve and not simply document technical issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff offers online professional consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Londrina ParanŠ online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they evolve into downtime, proactive monitoring can avoid inconvenient and costly network crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on multiple platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Londrina ParanŠ, Progent's phone-based computer support engineers can deliver professional and cost-effective IT support the instant your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Londrina office deals with a local independent consultant or maintains a full time IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden system crises or especially challenging integration projects.
Advantages of Progent's IT Support for Offices in Londrina ParanŠ
Progent's online support services allow your Londrina organization to experience the advantages of immediate, world-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your local support resources
For most companies in Londrina ParanŠ, nearby computer service resources, whether represented by freelance consultants or an internal maintenance staff, can deal with typical network problems. However, major troubles sometimes occur when local support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online support professionals offer an easy, quick, and affordable way to augment your regular resources and to pass on useful knowledge to increase your ability to deal with future problems in-house.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller offices commonly depend on individual freelance consultants. Although freelance service people carry less overhead than big support firms and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your company expands, network unavailability and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your network remains available.
- Create a Solid Basis for Seamless Expansion
Organizations typically begin with an IT system created on a modest budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the organization. Such badly designed systems need proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a system architecture able to provide the solid foundation to meet vital business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller companies require advice and technical training to negotiate an increasingly complicated array of product options available for promoting business success and improving efficiency. These companies do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align technical expertise with the real interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, refined support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, in the trenches of network service, performing a wide range of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The discipline of documenting and archiving service activity allows more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.