In addition to offering fast contact with top-tier IT professionals and subject matter experts to assist Long Beach, California companies with discrete IT problems or longer-term projects, Progent offers short-term staffing to deal with more broadly defined assistance such as PC support, IT management, and Help Desk services. Short-term staffing can help businesses to deal with expected or surprise increases in the need for network services, which may be caused by situations such as mergers and acquisitions, site moves, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids resulting from the loss of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer businesses the flexibility to respond to surges in demand for IT services without dealing with the expense and delays that come with reviewing and recruiting appropriate technical personnel and without the risk of adding to your full-time head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Service
- Rapid access to reliable IT pros
- Simple engagement, cessation, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Close working relationship with a world-class, full-spectrum resource for network expertise
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Call Center support transparently between their in-house network staff and Progent's nationwide pool of IT support experts. Acting as a transparent extension of your full-time Help Desk, Progent's shared Help Desk Call Center program is a collaborative support alternative powered by the industry's leading shared professional services platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises network expertise for organizations of all sizes throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Long Beach, California Companies
Progent's veteran team of certified engineers can provide Long Beach, California businesses a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary IT Staffing for Long Beach, California Organizations
To learn more details about Progent's temporary staff augmentation services for Long Beach, California businesses, call 800-993-9400 or visit Contact Progent.