Fast Remote Support for Long Beach California Computer Systems
Fast Online Technical Support for Long Beach SystemsFor businesses in Long Beach California, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many online support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-tested processes that allow the highest degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your system remotely without violating corporate security.

Progent's sophisticated technical support reporting system includes thorough records of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each client by any Progent consultant. This history of issues and responses is organized as a readily retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft open up additional extensive technical support databases and permit fast access to manufacturers' in-house engineering staff so Progent's online service experts can arrive at the best resolutions in the least time.

Online support services provided by Progent to businesses in Long Beach California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk staff of experienced network experts gives your workers in Long Beach California instant assistance from a reliable support group with years of experience offering telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial driver of business performance, and Progent's intent is to solve rather than merely track IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth engineering support and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Long Beach California online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your IT support is proactive rather than reactive. By spotting emerging issues before they cause downtime, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a mix of OS platforms.
How Your Long Beach Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Long Beach California, Progent's online network support engineers can deliver professional and cost-effective system help the instant your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Long Beach business works with a local freelance support technician or maintains a full time IT staff that can deal with ordinary network problems, Progent’s Microsoft certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Long Beach California
Progent's online network troubleshooting services allow your Long Beach organization to experience the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most companies in Long Beach California, local network service resources, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems may occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support specialists offer a convenient, quick, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your ability to resolve future issues in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller organizations often depend on independent freelance consultants. Although independent service people carry less overhead than big support firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to go without help during an emergency. As your business expands, system downtime and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support experts to insure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Companies often begin with an information system implemented on a shoestring budget. Without a scalable framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the stable foundation to meet current business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies require guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. They do not need a network engineer who is motivated to resell a certain vendor's technology. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, performing a wide variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a support engineer with proven methods for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent's Cisco-certified VoIP phone and video IP phone experts can help your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco SRST systems for high availability.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    If your company has a Solaris environment or a mixed-platform computer system, Progent's CISM and ISSAP-premier security specialists can assist your entire enterprise in a wide array of security topics such as security management procedures, security architecture and strategies, connection management products and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and web security, and business continuity planning. CISM, CISSP and ISSAP define the core skills and international standards of knowledge that network security managers are required to possess. These accreditations provide IT management the confidence that those who have earned their CISM or CISSP qualification have demonstrated the background and theory to offer world-class security support and engineering services.

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    Progent offers enterprise clients the help of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's entire line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN environments efficiently based on leading practices.

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    Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and manage an implementation of Forefront Threat Management Server or ISA Server 2006 on your information system that provides the firewall security, performance and ease-of-use that your business needs.

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    If your business operates a Sun Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-premier consultants can assist your whole enterprise in a wide array of security areas including security administration procedures, security architecture and strategies, access management products and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the core competencies and international standards of performance that information security managers are expected to master. These accreditations give IT management the confidence that consultants who have earned their CISM or ISSAP qualification have the experience and theory to offer world-class security support and engineering help.

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    Widows Server 2012 R2 Hyper-V improves server virtualization in important areas such as multitenancy, flexible network infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Hyper-V to install and manage virtual servers to cut network expenses and improve availability.

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    If your company network mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can assist you to integrate your computers into a cohesive network that permits all your OS platforms to coexist for easy management, seamless dataflow, high availability, enhanced throughput, and tight security. Progent's UNIX/Linux/Solaris and MS Windows integration assistance offerings feature IT architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical help and repair, in-person technical support, and Help Desk outsourcing.

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    Progent's certified consultants offers remote and onsite support expertise to help you to manage, support, and troubleshoot PCs powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, network security, disaster recovery, remote connectivity, mobile device integration, Wi-Fi network design, and 24x7 network monitoring and alerts.

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    Progent can help your business to plan a migration to Teams from Skype for Business or Lync Server and install, administer, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your PBX.

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    For small and midsize businesses, network security and compliance can be excessively complex to stay ahead of but too risky to overlook. The world's biggest institutions have been hacked, and the top cloud services have occasionally been knocked out. It looks like there's nowhere to run. Progent has made it economical for smaller companies to implement vital security projects effectively by providing the benefit of billable time to the closest minute with no minimum charge for remote help. This means you have the help of a world-class computer consultant to provide precisely the knowledge you need whenever you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist you with any level of network security including security assessments, malware defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a comprehensive security strategy.

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    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems.

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    Progent is hiring a variety of full-time employees such as solutions-driven MCSEs; system experts with Cisco CCDP or CCIE credentials; and specialists in fault-tolerant system architecture with experience in mobile access, wireless networking, non-stop environments, business continuity solutions, data preservation, and server virtualization. We are also seeking desktop support experts, remote service professionals, and CISSP or CISA certified security consultants. Progent is also hiring experienced managers able to perform efficiently in our high-growth, virtual office model. Progent contracts freelance professionals who have in-depth expertise and hands-on background in high-demand information technology topics beyond Progent's main service focus. Progent's Experts Group hires freelance consultants who offer advice and programming support for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Solaris, or offer world-class help in areas such as telecom, web site development, EDI, web commerce, or dbm programming. Independent consultants certified by Progent coordinate with our staff consultants to deliver end-to-end solutions for small business networks.

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    The QTS (formerly Herakles) Colocation Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation site or if your company is planning on migrating your main or offsite backup system to Herakles/QTS, Progent can provide a variety of cost-effective consulting services that include data center migration, system installation and updates, network optimization, comprehensive project management, virtualization configuration, remote network monitoring, centralized system management, software programming, business continuity planning and testing, data security evaluation, and the support of Progent's Test Lab.

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    Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important innovations plus a revamped architecture. These improvements affect vital areas such as manageability, availability, security, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Exchange Server 2013, design an efficient validation and deployment strategy, and train your IT staff to manage your Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange 2013.

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    Progent’s Microsoft experts provide small and medium size businesses world-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's solutions for change and deployment management. Configuration Manager is the new name for the update management platform previously known as Systems Management Server. Configuration Manager 2007 offers a range of enhancements to Systems Management Server 2003 such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s Microsoft certified consulting professionals can show you how to use SMS Server or System Center Configuration Manager effectively for automated OS and application software deployment, security patch administration, software tracking, and licensing compliance. Progent's engineers can also help you to migrate smoothly from Systems Management Server to Configuration Manager.

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    Progent offers affordable online assistance to help your business to design, configure, and fix any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through occasional technical bottlenecks or long-term engagements to help you complete business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or support a resilient, protected and scalable infrastructure that is best suited to your computing model. Progent also offers online and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your IT network.

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    Progent's Cisco-authorized network consultants can show you how to create an economical, fault tolerant Internet configuration solution that can deliver 24x7 Internet connectivity through a broad range of fault tolerant Internet network products and services including fault tolerant BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE consultants to help you apply the latest technology for fault tolerant Internet connectivity to implement a cost-effective, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet connections.

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    Progent's certified consultants offers remote and onsite support expertise to help you to manage, maintain, and troubleshoot PCs powered by Microsoft Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, backup and restore, online connectivity, smartphone and tablet management, Wi-Fi configuration, and 24x7 network monitoring and alerts.

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    The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, ensures you success in identifying the version and set up of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with planning, installing, administering and supporting powerful IT applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

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    Our Experts Team provides support in key technologies including Apple OS networking and applications; Support for Linux-powered, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and vertical program support; Chief Information Officer, business analyst, and project logistics outsourcing; Custom program development and deployment; Web site, electronic business, EDI, and customer portal design and deployment; SQL support and efficiency help; Management intelligence expertise; and Telecom architecture consulting.

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