Immediate Online Help for Long Beach Computer Systems
For companies in Long Beach or anywhere in California, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick solutions manage to end up as major invoices. Progent's penchant for solving problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to link to your company's environment remotely without breaching system security.
Progent's advanced service reporting system keeps extensive records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of assistance delivered to every Progent customer by any consultant. This history of anomalies and solutions is organized as a conveniently exploitable proprietary database that enables Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available additional vast technical support databases and permit priority access to vendors' internal engineering staff so Progent's online service experts can arrive at optimal resolutions in the least time.
Online support offered by Progent to businesses in Long Beach and throughout the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers can provide network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help your company to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and validates a person's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult challenges surrounding network infrastructure design, deployment, management, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs offer exceptional value because their broad experience allows them to solve problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your computer system via advanced on-line support technology in order to perform quick, safe, and economical diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity products. Cisco networking support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points deployment services, Cisco WiFi controllers support Services, Cisco VPN and Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; designing secure techniques for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a wide spectrum of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Long Beach Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or improving your existing organization, selecting or enhancing Help Desk Call Center software to handle the particular needs of your business, or adding occasional phone support staff to work with your internal Help Desk Call Center group to deal with high-demand events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your clients in Long Beach or anywhere in the state of California rapid assistance from a large support group with years of experience providing telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a crucial enabler of business success, and Progent's policy is to solve and not just annotate technical issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer support is proactive rather than reactive. By detecting emerging problems before they cause full-scale emergencies, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Long Beach or anywhere in the state of California, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help whenever your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Long Beach organization deals with a regular independent support technician or employs a full time organization that can handle typical computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to handle unexpected system crises or especially complicated integration projects.
Details of Progent's Online Network Support for Long Beach
Progent's phone help, remote repair, network security consulting, and network management services offer offices in Long Beach or throughout the state of California the greatest leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can deliver your office world class IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Long Beach and is also ideal for networks in geographic areas of California that lack technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online help and requires no periodic retainer for support services provided during normal working hours. This protects you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core support services include system integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support in specific application areas. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that address the specific needs of your business.
- Sophisticated Remote Access Software
Secure remote access allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce quick fixes to issues that could otherwise require an expensive personal service call. Cutting-edge remote connectivity tools and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and automated network tracking.
- Support for Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained companies whose clients need immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.