Immediate Remote Troubleshooting for Long Beach Computer Networks
Immediate Online Consulting for Long Beach SystemsFor companies located in Long Beach or anywhere in the state of California, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick solutions manage to turn into big bills. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and proven methodologies that promote the maximum level of effectiveness for online technical support and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to link to your environment remotely without compromising corporate security.

Progent's proven technical support database system maintains thorough histories for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of all help rendered to every Progent customer by any Progent consultant. This database of trouble tickets and repairs is stored as a quickly accessible internal knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft make available other extensive support databases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting experts can arrive at the most efficient resolutions promptly.

Remote technical support services offered by Progent to customers in Long Beach and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Long Beach or anywhere in the state of California fast access to a large technical support group with substantial experience providing telephone-based consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a key contributor to company success, and Progent's policy is to fix instead of merely report IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group can supply remote professional consulting expertise and education in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Long Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into full-scale emergencies, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a mix of operating systems.
How Your Long Beach Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Long Beach or throughout the state of California, Progent's online network support specialists can deliver professional and economical system help the instant your company requires it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Long Beach organization works with a regular independent consultant or maintains a full time organization that know how to deal with the majority of network problems, Progent’s Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to resolve unexpected system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Long Beach
Progent's remote support services allow your Long Beach organization to realize the benefits of timely, world-class IT support without the cost of managing an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Long Beach and throughout California, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can solve the majority of network issues. On the other hand, major troubles may strike when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call support experts give you an easy, fast, and economical way to augment your local help and to transfer valuable information to improve your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance service people carry less overhead than larger service companies and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of fallback help may force your company to wait for help during an emergency. As your business grows, system downtime and problems with vital applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the business. These poorly built systems require proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture able to provide the solid foundation to meet critical business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complex array of product options capable of accelerating business success and enhancing efficiency. These companies hardly need a network engineer who is trying to resell a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, refined remote support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.