Fast Remote Technical Support for Long Beach California Networks
Urgent Online Support for Long Beach NetworksFor companies in Long Beach California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting expertise is especially important in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many online service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast solutions manage to turn into substantial invoices. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies which allow the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can access your company's network without breaching network security.

Progent's proven technical support reporting application stores comprehensive records describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance rendered to each Progent customer by every engineer. This history of anomalies and resolutions is structured as a conveniently accessible support knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine the best resolutions promptly.

Remote support services offered by Progent to companies in Long Beach California include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for performing common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your specified IT management staff and your assigned Progent consultant so potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting plug-ins created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable transparent backup and rapid restoration of important files/folders, apps, images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk offers a smooth extension of your corporate IT support organization. User interaction with the Service Desk, provision of support services, problem escalation, ticket creation and tracking, performance measurement, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your in-house network support group, by Progent, or by a combination. You have complete flexibility to extend or reduce your share of IT support activity as circumstances demand. Progent takes care of startup installation and onboarding of the professional services PSA software plus documentation, validation and training. For more information about ProSight Co-Managed Support, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network experts gives your computer users in Long Beach California fast contact with a dependable support resource with years of background providing phone help and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to fix rather than merely track IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group offers online and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Long Beach California remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager to suit your business so your computer support is proactive and automated. By uncovering possible trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of platforms.
How Your Long Beach Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Long Beach California, Progent's phone-based computer support specialists are ready to provide effective and economical system support the moment your business has to have it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Long Beach business has a regular freelance consultant or maintains an in-house IT staff that can deal with typical computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to fix sudden system crises or particularly complex integration problems.

Details of Progent's Online Computer Support for Long Beach California
Progent's online support, remote repair, system security consulting, and network administration services give offices in Long Beach California the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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