Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.
Progent locations in Southern California
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Los Angeles Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast Online Support for Long Beach Networks
For businesses located in Long Beach or anywhere in the state of California, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve the majority of network issues quickly. This lowers direct costs because solutions accumulate minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor repairs manage to end up as big tabs. Progent's penchant for solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies that promote the highest degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to link to your system without breaching network security.
Progent's advanced customer support reporting system keeps comprehensive documentation describing the support that Progent's customers have received. Progent's staff consultants have access to the specifics of support delivered to every client by every engineer. This archive of trouble tickets and responses is structured as a quickly retrievable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine the best solutions in the least time.
Online services provided by Progent to customers in Long Beach and anywhere in the state of California include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop services to help your business to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to handle even the most challenging problems occurring in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating software updates. CCIEs are an excellent value because their deep experience enables them to fix problems quickly. In typical cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via the latest remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment support, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Qualified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help you to clean up rapidly after a damaging penetration. Security services offered by Progent include: in depth data security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a broad array of computer technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Long Beach Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the money or time to create an internal Help Desk Call Center but who need quick access to an effective Help Desk Call Center with proficient telephone support as well as the ability to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is intended for larger companies and acts as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle the most difficult computer system issues, or be available in overflow instances when your regular resources are swamped.
Progent's Help Desk team of seasoned network consultants provides your clients in Long Beach or anywhere in the state of California instant assistance from an effective network service group with extensive background delivering telephone-based support and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a solid enabler of business performance, and Progent's policy is to solve and not simply report IT issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting support and education in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and training services, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your IT support is proactive rather than reactive. By anticipating emerging problems before they cause downtime, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Long Beach or throughout the state of California, Progent's online computer support engineers can provide professional and affordable IT help whenever your business has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Long Beach organization has a regular independent support technician or maintains an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve sudden system crises or especially complicated integration problems.
Advantages of Progent's Network Help for Organizations in Long Beach
Progent's online technical help services allow your Long Beach business to realize the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your on-site IT resources
For most businesses in Long Beach and throughout California, local network service resources, whether represented by outside consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, serious problems may spring up when local resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's online service experts give you an easy, quick, and budget-friendly solution to augment your regular resources and to convey valuable knowledge to improve your ability to deal with downstream issues in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller offices often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your business expands, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system stays up and running.
- Build a Scalable Foundation for Smooth Expansion
Organizations typically begin with an IT system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a company grows, reliability and scalability problems can impede the success of the business. These poorly designed systems require proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system architecture that can offer the stable foundation to meet vital business requirements and ease downstream expansion.
- Work with Solution Providers Instead of Product Resellers
Smaller businesses require advice and technical training to negotiate an increasingly complex maze of product options available for promoting business growth and improving productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended
solution is built around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 support, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.