Fast Remote Troubleshooting for Long Beach Networks
For organizations located in Long Beach or anywhere in California, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they have the practical background and are equipped with the advanced technology required to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where quick repairs somehow end up as large tabs. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which permit the maximum level of efficiency for remote consulting and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to connect to your system without breaching system security.
Progent's sophisticated service reporting application includes detailed records describing all service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of assistance rendered to every Progent client by any Progent engineer. This database of anomalies and solutions is organized as a quickly retrievable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting specialists are able to find the best resolutions quickly.
Online support services provided by Progent to customers in Long Beach and anywhere in the state of California include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 design, SharePoint 2016 migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to help you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most challenging challenges occurring in network design, integration, management, compliance, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent value because their deep experience enables them to resolve problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced remote troubleshooting technology in order to perform efficient, safe, and economical diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure products. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help you to recuperate rapidly following a serious breach. Security services offered by Progent include: comprehensive network security and compliance analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; establishing safe mechanisms for remote and mobile access; securing your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a broad spectrum of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight line of outsourced network management services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Long Beach Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the budget to support an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation option for the most difficult network problems, or be available in those instances when your ordinary resources are too busy.
Progent's Help Desk team of seasoned information technology professionals provides your customers in Long Beach or anywhere in the state of California fast contact with a dependable network service group with extensive experience providing telephone-based support and online repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a key contributor to company efficiency, and Progent's target is to resolve instead of just annotate network issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team provides remote professional engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Long Beach, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network support is proactive and automated. By spotting potential trouble spots before they grow into network outages, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Long Beach or throughout the state of California, Progent's online network support engineers can deliver expert and cost-effective IT support whenever your company has to have it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Long Beach office works with a local freelance consultant or maintains a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to handle unexpected system crises or especially challenging integration projects.
Details of Progent's Online Computer Support for Long Beach
Progent's online help, Internet-based repair, network security consulting, and network administration services offer companies in Long Beach or anywhere in the state of California unparalleled leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Long Beach and is also ideal for networks in geographic regions of California that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers remote help on a per-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online service and imposes no monthly subscription fee for services delivered during regular business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide access to authorized specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange consulting, system security design, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that align with the specific needs of your company.
- Sophisticated Remote Connectivity Tools
Protected online access permits Progent's support experts to observe precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite service call. Effective remote connectivity tools and experienced technicians combine to enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.