Onsite and Online Computer Network Consulting for

Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.

Immediate Online Help for Long Beach Computer Systems
For organizations in Long Beach or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits even more in indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to many remote service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where quick solutions manage to turn into big tabs. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to link to your computer system remotely without violating network security.

Progent's proven service database application maintains extensive records describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services provided to every Progent customer by every Progent consultant. This history of issues and responses is structured as an easily retrievable proprietary database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' in-house support staff so Progent's remote consulting experts can determine the most efficient resolutions quickly.

Remote support provided by Progent to companies in Long Beach and anywhere in the state of California include:

• Authorized MS Windows Expertise
  Progent's Microsoft-qualified online service engineers offer computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a broad range of technology support services including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2013 design, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Programming, Small Business Server consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad array of affordable desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can deal with the most challenging issues associated with network infrastructure design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value because their deep experience allows them to solve problems quickly. In typical cases, less seasoned consultants can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your network using the latest remote support technology to provide quick, safe, and affordable diagnosis and remediation.

  Progent's CCIEs offer assistance with all of Cisco's popular family of networking devices by delivering services such as:

  • Cisco ASA Next Generation Firewalls with Firepower Integration and Debugging
  • Cisco Routers Engineering Support
  • Catalyst Switches Engineering Services
  • Cisco Nexus Switches Consulting and Support Services
  • Meraki Switches Configuration and Maintenance Services
  • Aironet Wireless Access Points Consulting Expertise
  • Cisco Wireless Controllers Integration Consulting
  • Cisco Meraki APs Consulting Expertise
  • Cisco Unified Communications Manager/CallManager Integration and Troubleshooting
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Expertise and Wireless IP Phone Configuration
  • Cisco VPN and Network Security Engineering Support
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Consulting

• CISM and CISSP Qualified Network Security Experts
  Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to clean up quickly after a damaging breach. Security services available from Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of computer technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can provide urgent online help resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
  — Mac OS X
  — Sun Solaris
  — IBM AIX
  — HP-UX
  — BSD
  — Silicon Graphics IRIX
  

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight line of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

• Call Center Support
  Progent's Help Desk Call Center support programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the budget to create an internal Help Desk but who want quick communication with an effective Help Desk with proficient telephone support plus the expertise to escalate the most challenging problems to advanced engineers.

  Progent's Call Center consulting support can aid you in building an efficient new Help Desk or improving your established organization, identifying or customizing Call Center software products to handle the special requirements of your company, or adding occasional online personnel to work with your existing Help Desk Call Center resources to handle demanding events such as software migrations, major updates, or installing new applications.

  Progent's Call Center team of veteran information technology professionals offers your clients in Long Beach or anywhere in the state of California quick assistance from an effective support group with years of background offering phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a solid contributor to company success, and Progent's aim is to fix instead of just report network issues.

• Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting Team offers remote professional consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Group.

• Unified and Streamlined Administration of Hybrid Cloud Environments
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent offers companies in Long Beach, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive and automated. By uncovering looming trouble spots before they evolve into network outages, automated monitoring can avoid stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks that support a mix of platforms.

Even if your Long Beach office deals with a local independent support technician or employs a full time IT staff that can handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Long Beach
Progent's remote network troubleshooting services enable your Long Beach organization to experience the benefits of immediate, expert network support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, productive, and protected. Benefits to your company include:

• Seamless remote extension of your local IT resources
  With most businesses in Long Beach or anywhere in California, nearby computer support resources, whether represented by freelance consultants or an in-house IT staff, can take care of typical network problems. However, serious problems might occur when local resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call support experts give you a convenient, fast, and affordable solution to augment your local help and to convey valuable information to increase your capability to handle future issues in-house.

• Reduced Dependence on Individual Consultants
  For IT maintenance, smaller businesses often rely on independent freelance service providers. While freelance service people have smaller overhead than big support organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of fallback help may require your business to go without help during an IT crisis. As your business expands, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support experts to make sure your IT system stays available.

• Create a Scalable Foundation for Seamless Expansion
  Organizations typically start with an IT system implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the organization. Such poorly designed systems require proper analysis, smart strategic planning, and wide technical expertise to evolve to a system infrastructure that can deliver the solid foundation to meet critical business requirements and simplify downstream expansion.

• Work with Solution Providers Rather Than Technology Vendors
  Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of technology options capable of accelerating business success and improving productivity. Businesses do not need a network engineer who is trying to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of corporate IT enable companies to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Entire Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.

• Value Pricing
  Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be forced to allow less critical problems to fester.

• Complete Records of IT Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to each client. The discipline of documenting and organizing support activity allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.

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