Fast Remote Support for Long Beach Networks
Urgent Phone Technical Support for Long Beach NetworksFor organizations located in Long Beach or anywhere in the state of California, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's online support experts offer excellent value because they have the real-world background and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. This reduces immediate expenses since solutions use up fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike many online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as large tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes that allow the maximum level of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to interface to your company's system without compromising corporate security.

Progent's powerful customer support reporting application includes thorough histories describing the service that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance delivered to every Progent client by every Progent consultant. This history of trouble tickets and solutions is organized as an easily retrievable support database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service experts are able to come up with optimal resolutions promptly.

Remote support services available from Progent to clients in Long Beach and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who require fast communication with an effective Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent’s Virtual Help Desk is intended for bigger businesses and acts as a seamless addition to your existing Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation option to resolve complex network issues, or be available in hectic situations when your regular service providers are overwhelmed.

    Progent's Call Center staff of seasoned information technology experts gives your customers in Long Beach or anywhere in the state of California immediate communication with a dependable network service resource with substantial experience offering phone support and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a crucial enabler of business performance, and Progent's policy is to solve rather than simply annotate network problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and education in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Long Beach, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your network support is proactive and automated. By uncovering looming issues before they grow into network outages, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by multiple OS platforms.
How Your Long Beach Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Long Beach or throughout the state of California, Progent's phone-based network support engineers can provide expert and cost-effective system help whenever your business has to have it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair network problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Long Beach business has a regular freelance support technician or maintains an in-house IT staff that can deal with typical network issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to resolve unexpected network emergencies or especially challenging integration problems.

Features of Progent's Remote Network Support for Long Beach
Progent's phone support, remote repair, system security expertise, and network management services offer companies in Long Beach or anywhere in the state of California unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can provide your organization world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of network support, executing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for using technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.