Fast and Affordable Online Support for Long Beach Information Networks
Immediate Remote Technical Support for Long Beach SystemsFor organizations located in Long Beach or anywhere in the state of California, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they possess the real-world experience and are equipped with the advanced tools required to resolve most information system problems rapidly. This lowers direct costs since service calls require fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where fast repairs somehow turn into substantial invoices. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that promote the highest level of effectiveness for online engineering help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's environment without violating system security.

Progent's proven service reporting application maintains comprehensive documentation describing all service that Progent's customers have received. Progent's team consultants have access to the records of assistance provided to every Progent client by every Progent engineer. This history of problems and solutions is structured as a quickly searchable support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with the most efficient solutions promptly.

Remote services offered by Progent to customers in Long Beach and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your clients in Long Beach or anywhere in the state of California quick access to an effective network service group with extensive background offering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's goal is to solve rather than just record technical problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Long Beach, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming issues before they expand into downtime, automated monitoring can head off inconvenient and expensive information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of OS platforms.
How Your Long Beach Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Long Beach or anywhere in the state of California, Progent's phone-based network support engineers can provide professional and affordable IT help the instant your company requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Long Beach company has a local independent consultant or maintains an in-house organization that know how to handle the majority of network issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to deal with unexpected system crises or particularly tough integration projects.

Advantages of Progent's IT Support for Organizations in Long Beach
Progent's remote network troubleshooting services enable your Long Beach organization to realize the benefits of immediate, expert network support without the cost of maintaining an in-house IT staff. Your network will acquire added business worth by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    With most organizations in Long Beach and throughout California, nearby computer service resources, whether made up of independent consultants or an internal maintenance staff, can handle typical technical problems. On the other hand, serious problems might strike when local resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite support technicians. In these situations, Progent's online support experts offer a convenient, fast, and economical way to augment your local help and to transfer useful information to improve your capability to deal with downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. While independent service people carry smaller internal costs than larger support organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of fallback personnel may require your company to wait for help during an emergency. As your company grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service experts to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These badly built systems require proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can provide the solid foundation to handle critical business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of network service, performing a broad variety of technical projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.