Immediate Remote Support for Long Beach California Information Networks
Urgent Phone Support for Long Beach NetworksFor businesses in Long Beach California, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support reduces immediate costs since solutions require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to typical online service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the highest level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to access your network remotely without breaching system security.

Progent's proven service reporting system maintains detailed records of the service that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance delivered to every client by any Progent engineer. This database of issues and fixes is stored as a conveniently accessible internal database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft make available other massive support databases and allow quick access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the best solutions promptly.

Online technical services provided by Progent to clients in Long Beach California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Long Beach California immediate assistance from a reliable network service group with years of experience providing phone consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a significant contributor to company success, and Progent's policy is to solve and not merely track network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering support and education in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Long Beach California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your IT support is proactive rather than reactive. By uncovering emerging problems before they result in network outages, proactive monitoring can avoid stressful and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a combination of OS platforms.
How Your Long Beach Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Long Beach California, Progent's online network support engineers are ready to provide professional and economical IT support whenever your company needs it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Long Beach office works with a regular freelance support technician or maintains an in-house IT staff that can deal with typical network problems, Progent’s Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to address unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Offices in Long Beach California
Progent's online support services enable your Long Beach company to experience the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Long Beach California, local computer service providers, whether consisting of independent consultants or an internal maintenance staff, can handle typical network problems. However, major troubles may strike when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support specialists give you an easy, fast, and economical solution to supplement your regular resources and to transfer useful knowledge to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller organizations often rely on individual freelance service providers. While freelance service people carry smaller internal costs than big support organizations and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of backup personnel may require your company to go without assistance during an emergency. As your company expands, network downtime and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your network remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such badly designed environments require careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a system architecture able to deliver the solid foundation to handle vital business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices require advice and technical training to navigate through an increasingly complex maze of product options available for accelerating business success and enhancing productivity. These companies hardly need a network consultant who is attempting to resell a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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