Fast Remote Support for Long Beach California Computer Systems
For businesses in Long Beach California, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. This reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many online support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at handling technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-tested processes that allow the highest degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your system remotely without violating corporate security.
Progent's sophisticated technical support reporting system includes thorough records of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each client by any Progent consultant. This history of issues and responses is organized as a readily retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft open up additional extensive technical support databases and permit fast access to manufacturers' in-house engineering staff so Progent's online service experts can arrive at the best resolutions in the least time.
Online support services provided by Progent to businesses in Long Beach California include:
Certified Windows Experts
Progent's Microsoft-expert remote support experts offer computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates an individual's network technology knowledge at the master level. Cisco CCIEs can handle even the most difficult challenges associated with network infrastructure planning, installation, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to resolve problems quickly. In many cases, less experienced consultants can wrestle for many hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your network by means of sophisticated remote troubleshooting tools to provide efficient, secure, and economical analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs can provide help for the entire range of Cisco's top-selling family of infrastructure appliances by offering services that include:
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up quickly after a serious penetration. Security services available from Progent include: in depth data security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a broad array of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Long Beach Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk staff of experienced network experts gives your workers in Long Beach California instant assistance from a reliable support group with years of experience offering telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial driver of business performance, and Progent's intent is to solve rather than merely track IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering support and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Long Beach California online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your IT support is proactive rather than reactive. By spotting emerging issues before they cause downtime, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Long Beach California, Progent's online network support engineers can deliver professional and cost-effective system help the instant your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Long Beach business works with a local freelance support technician or maintains a full time IT staff that can deal with ordinary network problems, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden system emergencies or particularly complicated integration problems.
Advantages of Progent's Network Help for Organizations in Long Beach California
Progent's online network troubleshooting services allow your Long Beach organization to experience the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your local IT resources
For most companies in Long Beach California, local network service resources, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems may occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support specialists offer a convenient, quick, and budget-friendly solution to supplement your regular help and to convey valuable information to improve your ability to resolve future issues in-house.
- Less Dependence on Freelance Consultants
For network support, smaller organizations often depend on independent freelance consultants. Although independent service people carry less overhead than big support firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to go without help during an emergency. As your business expands, system downtime and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support experts to insure your network remains available.
- Build a Solid Basis for Smooth Growth
Companies often begin with an information system implemented on a shoestring budget. Without a scalable framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the stable foundation to meet current business demands and simplify future expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller companies require guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. They do not need a network engineer who is motivated to resell a certain vendor's technology. Network support and product selling can result in a scenario where the proposed
solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, performing a wide variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a support engineer with proven methods for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.