For small and midsize businesses in Long Beach or anywhere in California, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to resolve most information system issues quickly. This reduces direct expenses because service calls take up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where fast solutions somehow turn into major tabs. Progent's skill at solving technical issues efficiently translates into your company spending less money.
Progent's Online Support Tools
Over time, Progent has developed a set of customized tools and proven processes that ensure the highest level of effectiveness for online consulting and repair for small and midsize business computer networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your network remotely without breaching corporate security.
Progent's highly evolved customer support reporting application maintains detailed histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help provided to each client by every Progent engineer. This database of issues and responses is organized as a readily searchable proprietary database that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft permit access to other vast technical databases and permit priority access to vendors' internal product engineers so Progent's remote service specialists can find optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Long Beach or anywhere in California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online consulting experts possess advanced credentials in an extensive set of disciplines. This wide range of technical skills enables Progent's consultants to address almost any problem that may occur in a small or midsize business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support provided by Progent to small businesses in Long Beach and throughout the state of California include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult problems occurring in network design, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. CCIEs provide excellent cost-effectiveness because their depth of experience allows them to fix the most complex problems quickly. In many cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent assistance for severe network issues that are hurting business efficiency but are not within the experience of your regular computer maintenance resources. Progent's CCIE consultants can communicate with your computer system via advanced on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers offer computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and deployment,
Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM and CISSP security engineers can provide a variety of system protection services that can improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; building secure techniques for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Long Beach Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who don't have the budget to create an in-house Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software to address the special needs of your business, or providing occasional online personnel to reinforce your internal Call Center resources during unusually busy situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned network experts gives your clients in Long Beach or anywhere in the state of California instant access to a dependable technical support group with years of background providing telephone-based help and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of business productivity, and Progent's intent is to resolve and not just report network issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides remote professional engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft applications including CRM, MS Office Project, Microsoft Word, and MS Office Excel. To read more about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative aspect of Apple Mac computing by delivering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or integrating an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Long Beach, or anywhere in the state of California, online computer system monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your business so that your computer support is proactive and automated. By spotting emerging trouble spots before they grow into network outages, remote monitoring can ward off inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive, Suite 300
||Anaheim Network Support Services
||468 N Camden Dr. #200
Beverly Hills, 90210
||Beverly Hills Network Support Services
||2102 Business Center Dr
||Irvine Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, 90266
||Manhattan Beach Network Support Services
||27201 Puerta Real, Suite 300
Mission Viejo, 92691
||Mission Viejo Network Support Services
||Ontario Airport Center, 337 N. Vineyard Avenue, Suite 400
||Ontario Network Support Services
||1055 E Colorado Blvd, 5th Floor
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, 91403
||Sherman Oaks Network Support Services