For small businesses in Long Beach or anywhere in the state of California, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve most information system issues quickly. This reduces immediate costs because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions somehow turn into major bills. Progent's skill at disposing of problems efficiently translates into your company conserving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that promote the maximum degree of efficiency for remote consulting and repair for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to connect to your company's network without violating network security.
Progent's powerful technical support database system stores thorough documentation of the support that Progent's customers have received. Progent's staff service personnel have access to the details of services rendered to each Progent client by any engineer. This history of anomalies and resolutions is structured as a readily retrievable proprietary knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at the best solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Long Beach or anywhere in California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote network support engineers possess certified skills in a comprehensive array of technologies. This broad range of IT skills permits Progent's consultants to resolve almost any problem likely to crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help companies with multi-platform networks, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to customers in Long Beach and anywhere in the state of California include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency online help for troubleshooting anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can resolve even the most complex issues encountered in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness since their deep expertise permits them to find solutions for even the most difficult problems quickly. In common cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can get urgent support for complex network problems that are impacting business productivity but are beyond the scope of your regular network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network by means of the latest remote support technology to perform quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN technology.
Certified Windows Support
Progent's Microsoft-certified online service experts can deliver network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your business to clean up rapidly following a damaging penetration. Security support services available from Progent cover comprehensive network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies often need. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Long Beach Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller organizations who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want quick response from a dependable Help Desk with professional telephone support as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and operates as a transparent supplement to your established Helpdesk resources. Progent's Virtual Help Desk can operate as an escalation option to resolve complex network challenges, or be ready in hectic situations when your ordinary support engineers are too busy.
Progent's Call Center consulting services can aid you in building an efficient new Call Center or enhancing your existing one, identifying or modifying Call Center software products to address the special requirements of your company, or providing temporary online personnel to supplement your in-house Help Desk resources to deal with demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology experts offers your workers in Long Beach or anywhere in the state of California quick access to a dependable network service resource with years of experience offering telephone-based help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a solid driver of business performance, and Progent's policy is to solve rather than simply track technical problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based professional consulting support and training in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and MS Office Excel. For more information about Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can promote the creative elements of Mac environments by providing phone-based help support and training in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Long Beach, or anywhere in the state of California, online network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By detecting looming problems before they cause downtime, automated monitoring can ward off stressful and expensive service failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services