For small and midsize companies located in Long Beach or anywhere in California, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's online support engineers represent excellent leverage because they are equipped with the practical experience and the advanced tools to resolve most information system problems quickly. Efficient support lowers direct costs since service calls require fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many online support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for handling technical issues quickly results in your business spending less money.
Progent's Online Service Tools
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies which allow the maximum degree of effectiveness for remote help and repair for small business IT systems. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your company's system without violating corporate security.
Progent's powerful service reporting application stores thorough documentation for all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of support provided to every Progent customer by any Progent engineer. This history of trouble tickets and repairs is organized as a conveniently retrievable internal knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Long Beach or anywhere in California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online network support experts offer certified skills in a comprehensive array of products and technologies. This wide range of IT skills enables Progent's consultants to handle practically any problem that may take place in a small company information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support businesses with multi-OS environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services available from Progent to companies in Long Beach and throughout the state of California include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of information technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older systems to current Windows or Linux environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs can deal with even the most stubborn problems associated with network infrastructure design, installation, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs offer exceptional value because their depth of expertise enables them to solve the most intractable problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to support small and medium sized companies. Progent can provide fast phone contact with a CCIE so you can get immediate assistance for serious network issues that are impacting worker productivity but are not within the experience of your local computer maintenance providers. Progent's Cisco-qualified CCIE consultants can interface to your network by means of state-of-the-art on-line support technology in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support professionals can deliver network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISSP and ISSAP security consultants can provide a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up quickly after a serious penetration. Security consulting services available from Progent cover thorough network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses often request. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Long Beach Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller companies who don't have the money or time to support an internal Help Desk but who want quick access to a dependable Call Center with professional phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk or improving your current organization, evaluating or enhancing Call Center application software to address the special requirements of your corporation, or adding occasional online personnel to work with your in-house Help Desk team during high-demand situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network experts gives your workers in Long Beach or anywhere in the state of California instant contact with an efficient technical support group with years of experience offering telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center recognition as a key enabler of business performance, and Progent's policy is to resolve and not merely record IT issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote advanced consulting support and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To learn more information on Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the artistic elements of Macintosh environments by offering remote help support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Long Beach, or anywhere in the state of California, online computer system monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent for your business so that your network support is proactive and automated. By spotting possible problems before they expand into network outages, system monitoring can ward off stressful and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of platforms.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services