Los Angeles/Orange County, CA Metro Area Contact Information:
For small and midsize companies in Long Beach or anywhere in the state of California, Progent offers support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent excellent leverage because they have the practical experience and the advanced tools to solve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's billing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor solutions manage to end up as major bills. Progent's skill at handling problems efficiently translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven methodologies that permit the highest degree of efficiency for online help and repair for small company computer networks. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to interface to your network without compromising corporate security.
Progent's proprietary technical support database application stores extensive documentation describing the service that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to every Progent client by any Progent consultant. This archive of trouble tickets and fixes is stored as a quickly retrievable internal knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive support databases and allow fast response from manufacturers' in-house support staff so Progent's remote consulting experts are able to find the best resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Long Beach or anywhere in California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online technical support professionals possess credentials in an extensive set of disciplines. This wide range of capability allows Progent's engineers to address practically any problem that may take place in a small or midsize business network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to companies with mixed-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to customers in Long Beach and throughout the state of California include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of information technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. CCIEs can deal with even the most complex problems associated with network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and developing workarounds or locating software patches. CCIEs represent an exceptional value because their deep experience allows them to fix even the most complex problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive immediate assistance for complex network problems that are crippling business efficiency but are beyond the scope of your regular network maintenance personnel. Progent's CCIE engineers can tie into your network by means of state-of-the-art remote troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's market leading family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-certified online support engineers can deliver computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business migration support, Lync Server 2013 management and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a full range of online PC desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's certified CISM and CISSP security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate quickly after a serious penetration. Security support services available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Long Beach Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for smaller organizations who lack the resources to assemble and manage an in-house Help Desk but who require fast communication with an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve the toughest technical challenges, or be available in hectic circumstances when your ordinary resources are swamped.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your current one, identifying or customizing Help Desk Call Center software products to address the special needs of your company, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team during high-demand situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center team of experienced network professionals offers your customers in Long Beach or anywhere in the state of California fast access to a reliable network service group with substantial background offering telephone-based support and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a solid contributor to business efficiency, and Progent's aim is to fix instead of just annotate IT problems.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Word, and MS Excel. To learn more concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the imaginative components of Macintosh systems by providing remote help services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Long Beach, or anywhere in the state of California, remote computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they grow into downtime, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a variety of operating systems.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.