Urgent Phone Technical Support for Long Beach Small Business Networks
Urgent Remote Help for Long Beach SystemsFor small companies in Long Beach or anywhere in California, Progent offers online technical support for information systems based on Microsoft Windows, Cisco Systems, Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve most network issues rapidly. This lowers direct expenses since service calls use up minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast solutions somehow end up as major bills. Progent's penchant for dealing with technical issues quickly results in your company saving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote help and repair for small company computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to link to your network without violating system security.

Progent's proven customer support database system includes extensive histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of support delivered to each client by any Progent engineer. This database of problems and responses is structured as a quickly exploitable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and formal relationships with key technology companies including Cisco and Microsoft make available other massive technical databases and allow quick response from vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal resolutions promptly.

Online technical services available from Progent to small businesses in Long Beach and throughout the state of California include:

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for small and midsize companies with environments based on Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small businesses who lack the money or time to assemble and manage an in-house Help Desk but who require quick access to a dependable Help Desk with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk application software to handle the special demands of your business, or providing temporary phone support staff to supplement your existing Call Center resources to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced information technology experts provides your customers in Long Beach or anywhere in the state of California instant access to a reliable technical support resource with substantial experience providing telephone-based help and online diagnostics for computer environments based on Microsoft Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a major driver of company performance, and Progent's policy is to fix instead of just track technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional engineering support and training in specific application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Word, and Excel. For more information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Online Network Monitoring Services
    Progent can provide businesses in Long Beach, or anywhere in the state of California, online network and server monitoring services powered by System Center Operations Manager, configured by Progent for your business so your network maintenance is proactive rather than reactive. By detecting possible problems before they grow into crashes, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Windows systems, or systems based on a combination of OS platforms.

How Your Long Beach Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or email information@progent.com. For small companies and new ventures in Long Beach or throughout the state of California, Progent's online computer support engineers are ready to provide effective and economical IT help whenever your organization requires it. More than a decade of delivering remote repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Long Beach company has a regular independent support technician or maintains an in-house IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Small Businesses in Long Beach
Progent's remote support services enable your Long Beach small business to have the benefits of timely, world-class IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most small offices in Long Beach and throughout California, nearby computer service resources, whether represented by outside consultants or an in-house maintenance staff, can deal with typical technical issues. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service technicians. In these cases, Progent's online service experts provide a convenient, fast, and budget-friendly way to augment your local help and to convey useful information to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, small companies commonly rely on individual freelance consultants. Although freelance service people have smaller overhead than larger support firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your company to wait for help during an emergency. As your company expands, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup support experts to make sure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    New companies typically start with an information system created on a shoestring budget. Lacking a robust framework, slap-dash repairs can get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the business. These poorly built environments need careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a network architecture able to deliver the stable foundation to handle current business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Small offices require advice and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and improving productivity. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned support software, and familiarity with corporate IT allow small companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, in the trenches of IT support, performing a broad variety of IT projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.

How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for network support, visit Immediate Emergency Support.

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