Fast Online Support for Long Beach Small Office Networks
Fast Phone Technical Support for Long Beach NetworksFor small companies located in Long Beach or anywhere in California, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many online support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast solutions manage to turn into large tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize business computer networks. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's computer system without violating network security.

Progent's proven service database system includes comprehensive records describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support provided to every Progent customer by any engineer. This history of issues and responses is stored as a quickly exploitable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and formal relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service experts are able to come up with the best resolutions in the least time.

Phone-based technical services provided by Progent to clients in Long Beach and throughout the state of California include:

  • Certified MS Windows Expertise
    MS Windows Expertise for Long Beach, CaliforniaProgent's Microsoft-certified remote support professionals can provide network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can help you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 development, Lync integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2012 development and Microsoft SQL Server 2014 migration, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Microsoft Office Access Application Development, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of cost-effective PC desktop services to help you business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center Configuration Manager (SCCM 2012) design and deployment and Intune consulting to streamline the management of your PCs and Cloud-connected tablets and smartphones.

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco Consultants for Long Beach, CaliforniaThe Cisco CCIE credential is the highest accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve the most difficult issues encountered in network infrastructure planning, installation, maintenance, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco Systems' in-house engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to resolve problems quickly. In common instances, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.

    Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Qualified Network Security Consultants for Long Beach, CaliforniaProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to enhance the immunity of your Microsoft Windows, Apple OS X, Linux environment against attacks or assist your company to recuperate rapidly following a damaging penetration. Security support services available from Progent include: in depth security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad range of information technologies such as network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware and Citrix XenServer virtual server technologies for server economization and easy management, and transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

    Important Linux versions for which Progent offers expertise include:
    RedHat Linux
    Slackware Linux

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs that small businesses frequently need. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for small and midsize businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who don't have the resources to assemble and manage an in-house Call Center but who want fast response from a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or improving your established one, evaluating or enhancing Call Center application software to handle the special requirements of your corporation, or providing temporary online personnel to supplement your internal Help Desk Call Center group to deal with high-demand events like software transitions, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced network experts gives your workers in Long Beach or anywhere in the state of California instant communication with a reliable network service resource with extensive background providing phone help and online repair service for computer environments based on Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's target is to fix and not merely document IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides remote professional engineering support and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Office Excel. To read additional information on Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.

    Online Network Monitoring Support
    Progent can provide companies in Long Beach, or anywhere in the state of California, remote network and server monitoring services centered around Microsoft System Center Operations Manager, enhanced by Progent to fit your business so your network support is proactive and automated. By spotting potential trouble spots before they result in downtime, remote monitoring can minimize disruptive and expensive service failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft environments, or environments powered by a combination of OS platforms.

How Your Long Beach Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or e-mail For small businesses and startups in Long Beach or throughout the state of California, Progent's online computer support engineers are ready to deliver expert and affordable IT support the moment your organization has to have it. More than a decade of delivering remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while avoiding the expense and lost time associated with on-site service visits.

Even if your Long Beach small business relies on a local independent support technician or employs a full time organization that know how to deal with common computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden system emergencies or especially complicated integration problems.

Features of Progent's Online Computer Support for Long Beach
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give small offices in Long Beach or throughout the state of California unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Fast Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to small businesses in Long Beach and is also ideal for customers in more remote areas of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing education.

  • By the Minute Rates to Minimize Costs
    Progent provides online support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online help and requires no periodic subscription fee for support services provided during regular business hours. This saves you from paying big bills for quick repairs.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent can provide access to on-staff specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Team
    Progent's core consulting services consist of system integration, MS Exchange Server expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Support available from the Application Experts Group includes:
    Dynamics GP/Great Plains Consulting and Programming
    Microsoft Project and Project Online Expertise
    Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    SQL Server Integration and Application Design
    Oracle Database Administration and Application Programming
    MySQL Database Administration and Software Design
    Apple Mac Support

    By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that align with the unique requirements of your business.

  • State of the Art Remote Connectivity Tools
    Protected remote access allows Progent's service experts to see precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite service call. State-of-the-art online access software and experienced technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and remote system monitoring.

  • Compatibility with Popular VPN Gateways
    Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

  • Round-the-Clock Support for Maximum Network Uptime
    For small companies with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are designed specifically for budget-constrained small offices whose clients need immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT enable small companies to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of network service, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-premise service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for quick fixes so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each client. The discipline of documenting and archiving service activity results in more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.

How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT support, go to Immediate Emergency Support.

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