Urgent Remote Technical Support for Long Beach Small Office Networks
Immediate Remote Help for Long Beach NetworksFor small businesses in Long Beach or anywhere in the state of California, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco Systems, Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology required to solve the majority of network issues quickly. This reduces direct expenses since solutions use up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves even more with indirect expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick repairs somehow turn into substantial bills. Progent's penchant for handling technical issues quickly translates into your business conserving cash.

Progent's Remote Service Technologies
Over time, Progent has refined an array of optimized tools and field-proven processes that promote the highest degree of efficiency for remote consulting and repair for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's online support team to link to your company's environment remotely without compromising network security.

Progent's sophisticated customer support reporting system includes comprehensive histories describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every customer by any engineer. This archive of issues and solutions is stored as an easily searchable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close partnerships with major vendors such as Cisco Systems and Microsoft open up additional vast technical knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote service specialists can come up with the most efficient solutions in the least time.

Remote support services available from Progent to clients in Long Beach and anywhere in the state of California include:

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Long Beach, CaliforniaProgent's Microsoft-certified remote support engineers offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 installation, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 design, Lync integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server programming and SQL Server 2012 migration, Operations Manager monitoring, Project Server training, and SBS Server 2011 support.

    Progent also offers a broad array of cost-effective desktop services to help your business to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support service includes helping you to migrate to Windows 7 smoothly, set up 64-bit workstation software, or integrate Office 2010.

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most difficult challenges occurring in network planning, integration, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco Systems' in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs are an excellent value because their depth of experience allows them to solve problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes.

    Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • CISM and CISSP Qualified System Security Experts
    CISSP Qualified Network Security Professionals for Long Beach, CaliforniaProgent's certified CISM and CISSP security engineers offer a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple Mac, or Linux network against attacks or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad range of computer technologies including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware and Citrix XenServer virtualization products for server hardware economization and easy administration, and migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.

    Important Linux versions for which Progent can provide expertise include:
    RedHat Linux
    Debian GNU/Linux

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs that small companies frequently need. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center service options for small and midsize businesses with environments based on Windows, Cisco Systems, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who lack the money or time to support an internal Help Desk but who want fast access to a reliable Call Center with proficient phone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless reinforcement of your established Help Desk resources. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest technical problems, or be available in overflow circumstances when your other resources are too busy.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Long Beach or anywhere in the state of California immediate assistance from a large network service resource with years of background offering telephone-based consulting and remote repair service for IT systems based on Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a major driver of business productivity, and Progent's policy is to fix and not simply track IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. For more information on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.

    Online Network and Server Monitoring Services
    Progent offers companies in Long Beach, or anywhere in the state of California, online computer system monitoring support centered around MS Operations Manager 2007, customized by Progent to accommodate your environment so that your network support is proactive and automated. By anticipating looming issues before they evolve into full-scale emergencies, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or systems that incorporate a variety of operating systems.

How Your Long Beach Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or email information@progent.com. For small offices and startups in Long Beach or anywhere in the state of California, Progent's phone-based network support specialists are ready to deliver effective and cost-effective IT help whenever your company needs it. Long experience providing remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Long Beach small business has a local independent support technician or maintains a full time organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve unexpected network crises or especially challenging integration projects.

Features of Progent's Online Network Support for Long Beach
Progent's online help, remote troubleshooting, system security expertise, and system management services offer small companies in Long Beach or throughout the state of California the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small offices in Long Beach and is also ideal for networks in more remote areas of California that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing education.

  • By the Minute Rates to Minimize Expenses
    Progent offers remote help on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for phone help and requires no periodic retainer for services delivered during regular working hours. This protects you from paying big bills for quick repairs.

  • Availability of Cisco Certified Network Architecture Professionals
    As a Registered Partner for Cisco, Progent offers help from authorized specialists who have skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's basic consulting services include system integration, MS Exchange consulting, network security design, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting support for critical application areas. Support available from the Application Experts Group covers:
    Microsoft Dynamics GP (Great Plains) Consulting and Programming
    Microsoft Customer Relationship Management Consulting
    Microsoft Project Expertise
    MS Office Excel Programming
    MS Word Help
    Crystal Reports, Microsoft Access, and FRx Custom Reports
    UNIX, Linux and Sun Solaris Support
    SQL Server Configuration and Software Development
    Oracle Management Support and Software Development
    MySQL Management and Application Development
    Mac Integration

    By providing a full service centralized source for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that align with the unique needs of your business.

  • State of the Art Online Connectivity Tools
    Protected remote access permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly personal service call. State-of-the-art remote connectivity tools and expert technicians combine to enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.

  • Support for Leading VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.

  • 24x7 Service for High System Uptime
    For small organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended specifically for budget-constrained small organizations whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT background, refined support tools, and familiarity with corporate IT enable small offices to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 upgrades, Windows 2000 Server migration, Exchange Server 2013 migration help, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL 2008 help and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to every client. The discipline of documenting and archiving support activity allows more efficient support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.

How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.

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