Urgent Remote Support for Long Beach Small Office Networks
Immediate Remote Support for Long Beach SystemsFor small businesses in Long Beach or anywhere in the state of California, Progent provides phone support for information systems powered by Microsoft, Cisco Systems, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced technology needed to resolve most network problems quickly. Efficient support reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical remote support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for solving problems efficiently translates into your company conserving cash.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned a collection of customized tools and proven processes that allow the maximum degree of efficiency for online help and repair for small and midsize company information systems. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to access your computer system remotely without breaching system security.

Progent's advanced technical support reporting system maintains detailed records for the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help rendered to each client by every Progent consultant. This history of trouble tickets and solutions is organized as an easily retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close partnerships with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's remote service experts can come up with the most efficient resolutions quickly.

Phone-based support services Offered by Progent to companies in Long Beach and anywhere in the state of California include:

  • Authorized MS Windows Expertise
    Windows Support for Long Beach, CaliforniaProgent's Microsoft-certified online support experts offer network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of platform support services including Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 installation, Microsoft Exchange Server 2013 deployment, Microsoft Exchange 2010 management, SharePoint 2010 development, Lync integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, SQL Server programming and SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server 2010 planning, and Small Business Server 2011 support.

    Progent also offers a broad range of affordable desktop services to help your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support service covers areas such as assisting your company to upgrade to Windows 7 non-disruptively, configure 64-bit workstation software, or move to Microsoft Office 2010.

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco CCIE Consultants for Long Beach, CaliforniaThe Cisco CCIE certification is the top recognition for networking professionals, and validates a consultant's networking skills at the master level. CCIEs know how to resolve the most complex challenges associated with network infrastructure design, deployment, maintenance, security, and repair. CCIEs work closely with Cisco System's in-house support staff in analyzing problems with IOS network administration utilities and developing workarounds or locating program updates. CCIEs offer excellent cost-effectiveness because their depth of experience enables them to fix problems quickly. In many cases, less experienced engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.

    Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • CISM and CISSP Certified System Security Specialists
    CISSP Qualified System Security Experts for Long Beach, CaliforniaProgent's qualified CISSP and ISSAP security engineers offer a range of system protection solutions that can strengthen the immunity of your Windows, Apple Mac, Linux, or UNIX network against internal or external threats or help you to clean up quickly after a serious penetration. Security consulting services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a wide array of computer technologies such as network infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware and Citrix XenServer virtualization technologies for server hardware economization and easy administration, and transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
    Apple Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs that small businesses often need. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center service options for small businesses with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for smaller companies who don't have the money or time to create an internal Call Center but who require quick response from an effective Help Desk Call Center with professional phone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless reinforcement of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the most difficult network issues, or be ready in overflow circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Long Beach or anywhere in the state of California immediate contact with a reliable network service group with extensive background providing phone consulting and remote repair service for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a crucial driver of company productivity, and Progent's goal is to fix and not merely report technical problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications such as CRM, Office Project, MS Word, and Excel. To find out more information on Progent's expertise, customization, and education offerings, see Progent's Applications Experts Group.

    Remote Network Monitoring Support
    Progent offers companies in Long Beach, or anywhere in the state of California, remote network monitoring support centered around MS Operations Manager, enhanced by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they cause downtime, proactive monitoring can head off inconvenient and costly service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments that support a variety of operating systems.

How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or e-mail information@progent.com. For small organizations and new ventures in Long Beach or throughout the state of California, Progent's phone-based computer support specialists are ready to provide effective and cost-effective IT support the moment your company needs it. More than 10 years of providing online technical assistance has led to Microsoft Gold certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Long Beach company has a regular independent consultant or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to deal with unexpected network emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Small Companies in Long Beach
Progent's remote support services enable your Long Beach small business to experience the benefits of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your network will derive added business worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most small businesses in Long Beach or anywhere in California, nearby computer service resources, whether represented by outside consultants or an in-house IT staff, can deal with typical technical problems. However, serious problems sometimes strike when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support professionals give you a convenient, quick, and economical way to supplement your regular resources and to transfer useful information to improve your ability to resolve downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, small offices commonly rely on independent freelance consultants. While independent service people carry less internal costs than big consulting firms and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your company to go without assistance during an emergency. As your network grows, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve support experts to make sure your IT system is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    New companies typically start with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get piled on top of a weak foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly built systems require proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a system architecture able to deliver the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Small businesses need guidance and technical education to navigate through an increasingly complicated maze of technology options available for promoting business success and enhancing efficiency. They hardly need a computer consultant who is trying to resell a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a profitable technology instead of the true needs of a small business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned remote support software, and understanding of corporate IT enable small businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad range of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be tempted to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each client. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.

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