Fast Remote Troubleshooting for Long Beach Computer Systems
Fast Online Technical Support for Long Beach NetworksFor companies located in Long Beach or anywhere in California, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers immediate costs since solutions require minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where quick solutions somehow end up as large invoices. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's system remotely without breaching system security.

Progent's sophisticated technical support reporting system stores detailed histories for all service that Progent's customers have received. Progent's team consultants have the benefit of the details of all help rendered to each Progent customer by every consultant. This archive of trouble tickets and fixes is structured as a readily retrievable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and formal partnerships with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions promptly.

Remote technical support services available from Progent to clients in Long Beach and anywhere in the state of California include:

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for businesses who lack the resources to build and maintain an in-house Help Desk but who require quick response from a reliable Help Desk Call Center with professional phone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the most difficult network challenges, or be ready in overflow situations when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of veteran network consultants provides your workers in Long Beach or anywhere in the state of California instant contact with an effective network service group with years of background offering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a major enabler of business performance, and Progent's aim is to fix instead of merely annotate technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online advanced engineering expertise and education in key application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including CRM, Project, Office Word, and MS Office Excel. To read more information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Group.

  • Online Network and Server Monitoring Services
    Progent offers businesses in Long Beach, or anywhere in the state of California, remote network monitoring support powered by Microsoft System Center Operations Manager, enhanced by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in network outages, remote monitoring can avoid stressful and costly network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Windows systems, or systems that incorporate multiple platforms.
How Your Long Beach Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Long Beach or throughout the state of California, Progent's phone-based network support engineers are ready to provide professional and affordable system help the instant your organization has to have it. Long experience offering remote technical assistance has earned Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Long Beach office works with a local freelance consultant or employs an in-house organization that can handle typical computer issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to handle sudden network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Long Beach
Progent's remote network troubleshooting services enable your Long Beach company to realize the benefits of immediate, expert IT support without the cost of managing an in-house IT staff. Your network will derive greater strategic value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    With most businesses in Long Beach and throughout California, nearby computer service providers, whether made up of independent consultants or a full-time maintenance staff, can solve typical technical problems. On the other hand, major troubles may spring up when your regular support personnel are too busy or absent, and some problems may stem from technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service specialists offer a convenient, fast, and economical way to supplement your local help and to convey valuable information to increase your capability to handle future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies commonly depend on independent freelance service providers. Although independent service people have smaller internal costs than larger support organizations and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of backup help may force your company to go without assistance during an IT crisis. As your company expands, network downtime and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often begin with an information system created on a shoestring budget. Without a robust framework, band-aid repairs can get piled on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built environments need proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the solid foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and improving productivity. They hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical background, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Line of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2012 R2 migration and integration support, Windows Server 2008 integration, Microsoft Windows 2003 maintenance, Microsoft Windows 2000 migration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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