Urgent Phone Technical Support for Long Beach Small Business Networks
Urgent Remote Help for Long Beach SystemsFor small companies in Long Beach or anywhere in California, Progent offers online technical support for information systems based on Microsoft Windows, Cisco Systems, Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve most network issues rapidly. This lowers direct expenses since service calls use up minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast solutions somehow end up as major bills. Progent's penchant for dealing with technical issues quickly results in your company saving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote help and repair for small company computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to link to your network without violating system security.

Progent's proven customer support database system includes extensive histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of support delivered to each client by any Progent engineer. This database of problems and responses is structured as a quickly exploitable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and formal relationships with key technology companies including Cisco and Microsoft make available other massive technical databases and allow quick response from vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal resolutions promptly.

Online technical services available from Progent to small businesses in Long Beach and throughout the state of California include:

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs that small businesses often request. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for small businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for smaller businesses who don't have the resources to support an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation resource to handle complex network problems, or be ready in overflow situations when your regular service providers are swamped.

    Progent's Help Desk staff of seasoned network experts offers your workers in Long Beach or anywhere in the state of California instant access to a large network service resource with extensive experience delivering telephone-based consulting and online troubleshooting for IT systems that incorporate Windows, Cisco Systems, Mac OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a major driver of company efficiency, and Progent's goal is to resolve rather than merely record IT issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft applications such as CRM, Office Project, MS Office Word, and MS Office Excel. To learn more information on Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.

  • Online Network Monitoring Services
    Progent can provide businesses in Long Beach, or anywhere in the state of California, online network monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so your IT support is proactive and automated. By spotting possible trouble spots before they grow into full-scale emergencies, system monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or environments powered by a variety of OS platforms.

  • Cloud Planning and Integration Consulting Services
    Progent offers expert online support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

How Your Long Beach Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or email information@progent.com. For small businesses and startups in Long Beach or anywhere in the state of California, Progent's online computer support engineers are ready to deliver professional and cost-effective IT support whenever your business requires it. More than 10 years of offering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Long Beach company works with a regular freelance consultant or employs a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the experience to solve sudden system crises or particularly challenging integration projects.

Details of Progent's Online Computer Services for Long Beach
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give small offices in Long Beach or anywhere in the state of California the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT background, fine tuned support tools, and understanding of corporate IT enable small offices to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, in the trenches of IT support, executing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to every customer. The practice of documenting and archiving support records results in more effective service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.

How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Emergency Support.

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