Fast Remote Troubleshooting for Long Beach Computer Networks
Immediate Phone Help for Long Beach NetworksFor companies in Long Beach or anywhere in California, Progent provides online support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. Efficient support lowers immediate expenses since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many online service companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into large bills. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes that permit the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to connect to your network remotely without violating system security.

Progent's powerful customer support reporting application keeps extensive records describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support delivered to every customer by any Progent consultant. This archive of issues and fixes is structured as a conveniently accessible support database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with optimal solutions promptly.

Online technical support services provided by Progent to customers in Long Beach and throughout the state of California include:

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the resources to support an internal Help Desk but who require quick communication with a reliable Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and serves as a transparent supplement to your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation alternative for complex network problems, or be ready in overflow instances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Long Beach or anywhere in the state of California rapid access to a reliable technical support group with years of experience delivering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's target is to fix rather than just track IT issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Word, and MS Excel. To read more information concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, system monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or networks based on a mix of platforms.
How Your Long Beach Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Long Beach or anywhere in the state of California, Progent's online network support engineers can deliver effective and economical IT help whenever your organization requires it. Long experience delivering remote repair services has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Long Beach business works with a local independent support technician or maintains an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to address sudden network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Long Beach
Progent's remote network troubleshooting services allow your Long Beach business to enjoy the benefits of immediate, expert network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most companies in Long Beach and throughout California, local computer support resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical network problems. However, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists give you an easy, fast, and economical solution to augment your local resources and to pass on valuable knowledge to increase your ability to resolve downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. Although independent consultants carry less internal costs than big consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your business grows, system downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies often start with an IT system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly built environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for promoting business success and enhancing efficiency. These companies do not need a computer engineer who is trying to sell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of IT experience, refined support software, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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