Urgent Phone Technical Support for Long Beach Small Business Networks
Urgent Phone Technical Support for Long Beach SystemsFor small businesses in Long Beach or anywhere in the state of California, Progent provides phone help for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online support engineers provide excellent leverage because they possess the practical background and have access to the advanced tools needed to resolve most information system issues quickly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many remote service firms, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs manage to turn into large tabs. Progent's skill at solving technical issues quickly results in your company conserving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for small and midsize company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's network remotely without breaching network security.

Progent's powerful service reporting system stores comprehensive records for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support provided to every Progent customer by any engineer. This database of issues and resolutions is organized as an easily accessible proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and formal partnerships with key technology companies such as Cisco Systems and Microsoft open up other extensive technical databases and permit priority response from manufacturers' internal product engineers so Progent's online service specialists can determine optimal solutions promptly.

Phone-based technical services Offered by Progent to small businesses in Long Beach and throughout the state of California include:

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies often request. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center programs for small and midsize businesses with environments based on Windows, Cisco Systems, Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for small organizations who lack the money or time to build and maintain an internal Help Desk but who need fast response from a dependable Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting support can assist you in creating an effective new Call Center or improving your established one, identifying or customizing Help Desk Call Center application software to meet the particular demands of your corporation, or providing temporary online personnel to work with your existing Call Center group to handle unusually busy scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology professionals offers your clients in Long Beach or anywhere in the state of California rapid communication with an efficient network service group with extensive experience offering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a key enabler of business efficiency, and Progent's goal is to solve instead of merely annotate IT issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. For additional information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.

  • Online Network Monitoring Support
    Progent offers businesses in Long Beach, or anywhere in the state of California, online network and server monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to accommodate your environment so that your IT support is proactive and automated. By uncovering possible issues before they expand into crashes, automated monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows networks, or systems that support a mix of OS platforms.

How Your Long Beach Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For small offices and new ventures in Long Beach or anywhere in the state of California, Progent's online computer support specialists can deliver expert and affordable system help whenever your company has to have it. Long experience offering remote repair services has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Long Beach small business works with a local freelance support technician or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Small Offices in Long Beach
Progent's online support services enable your Long Beach small business to realize the advantages of on-call, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by being increasingly available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    With most small businesses in Long Beach and throughout California, local computer support providers, whether represented by outside consultants or an internal IT staff, can deal with the majority of network issues. On the other hand, IT crises may strike when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support personnel. In these situations, Progent's online support specialists provide an easy, fast, and budget-friendly way to supplement your regular resources and to convey useful information to improve your ability to handle future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, small companies commonly depend on individual freelance service providers. Although freelance service people have less overhead than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may require your business to go without assistance during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Growth
    New businesses typically start with an information system implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get thrown onto an unstable foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such poorly designed systems require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system architecture that can provide the solid foundation to meet critical business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Small organizations need advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is attempting to resell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a small business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT enable small companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, in the trenches of IT service, performing a wide variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to each customer. The practice of detailing and archiving service activity allows more effective service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.

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