Urgent Remote Technical Support for Long Beach Small Office Networks
Immediate Remote Help for Long Beach NetworksFor small businesses in Long Beach or anywhere in the state of California, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco Systems, Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced technology required to solve the majority of network issues quickly. This reduces direct expenses since solutions use up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves even more with indirect expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick repairs somehow turn into substantial bills. Progent's penchant for handling technical issues quickly translates into your business conserving cash.

Progent's Remote Service Technologies
Over time, Progent has refined an array of optimized tools and field-proven processes that promote the highest degree of efficiency for remote consulting and repair for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's online support team to link to your company's environment remotely without compromising network security.

Progent's sophisticated customer support reporting system includes comprehensive histories describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every customer by any engineer. This archive of issues and solutions is stored as an easily searchable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close partnerships with major vendors such as Cisco Systems and Microsoft open up additional vast technical knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote service specialists can come up with the most efficient solutions in the least time.

Remote support services available from Progent to clients in Long Beach and anywhere in the state of California include:

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Long Beach, CaliforniaProgent's Microsoft-certified remote support engineers offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 installation, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 design, Lync integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server programming and SQL Server 2012 migration, Operations Manager monitoring, Project Server training, and SBS Server 2011 support.

    Progent also offers a broad array of cost-effective desktop services to help your business to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation and Microsoft Intune expertise to centralize the administration of your PCs along with your Cloud-connected tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Long Beach, CaliforniaThe Cisco CCIE certification is the premier accreditation for networking consultants, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to handle the most challenging problems surrounding network planning, integration, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to find solutions for problems quickly. In many instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.

    Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Certified Network Security Experts for Long Beach, CaliforniaProgent's accredited CISM and CISSP security engineers offer a variety of security services that can enhance the safety of your Windows, Apple Mac, or Linux environment against assaults or help your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services cover a broad array of information technologies such as system architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware and Citrix virtual server technologies for server consolidation and simplified management, and transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.

    Major Linux variants for which Progent offers expert support include:
    SUSE Linux

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for small organizations with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for smaller companies who don't have the budget to build and maintain an in-house Call Center but who need fast communication with a dependable Help Desk with proficient phone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent reinforcement of your current Call Center resources. Progent's Virtual Call Center can operate as a an escalation alternative for complex computer system challenges, or be available in those circumstances when your other service providers are overwhelmed.

    Progent's Call Center staff of veteran network professionals offers your customers in Long Beach or anywhere in the state of California quick assistance from an effective technical support resource with extensive experience delivering telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a key enabler of company success, and Progent's target is to resolve rather than simply record technical issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Office Project, MS Office Word, and MS Office Excel. For additional information about Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Group.

    Remote Network Monitoring Support
    Progent can provide companies in Long Beach, or anywhere in the state of California, remote computer system monitoring support based on Microsoft System Center Operations Manager, adapted by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating looming problems before they grow into crashes, remote monitoring can avoid inconvenient and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or systems that incorporate a variety of operating systems.

How Your Long Beach Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or email information@progent.com. For small businesses and startups in Long Beach or anywhere in the state of California, Progent's online network support engineers are ready to provide expert and affordable IT support the instant your organization requires it. Long experience providing online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-premise support visits.

Even if your Long Beach office has a regular freelance support technician or employs an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with sudden network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Small Organizations in Long Beach
Progent's remote support services allow your Long Beach small business to experience the advantages of timely, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most small companies in Long Beach or anywhere in California, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can deal with typical technical issues. However, serious problems sometimes strike when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's online support specialists offer a convenient, fast, and economical way to augment your regular resources and to convey valuable knowledge to increase your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, small offices commonly depend on individual freelance service providers. While freelance service people carry less overhead than big support firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your business to go without assistance during an IT crisis. As your small business expands, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    New businesses often begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require proper analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure able to offer the solid foundation to handle vital business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Small businesses require guidance and technical education to negotiate an increasingly complicated maze of product options capable of promoting business success and improving productivity. Businesses do not need a computer engineer who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical expertise, refined support tools, and understanding of corporate IT allow small offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 integration, Windows 2003 upgrades, Windows 2000 Server migration, Exchange 2013 Server planning and deployment, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2008 integration and Microsoft SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premise visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Companies who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.

© 2002-2015 Progent Corporation. All rights reserved.