Urgent Remote Help for Long Beach Small Business Networks
Immediate Phone Consulting for Long Beach NetworksFor small companies in Long Beach or anywhere in California, Progent provides phone technical support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems rapidly. This lowers direct expenses since service calls use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where fast repairs somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly results in your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your network without breaching corporate security.

Progent's advanced service reporting system maintains extensive histories describing all support that Progent's customers have received. Progent's team engineers have the benefit of the records of services provided to each Progent client by any Progent consultant. This archive of issues and solutions is stored as an easily accessible internal database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close partnerships with key vendors such as Cisco Systems and Microsoft open up additional vast technical support databases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to arrive at optimal solutions quickly.

Online technical support services available from Progent to companies in Long Beach and throughout the state of California include:

  • Certified Windows Expertise
    MS Windows Expertise for Long Beach, CaliforniaProgent's Microsoft-certified online service experts offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of technology support such as Windows Server 2012 R2 migration and integration help, Windows Server 2008 set up, Exchange Server 2013 migration, Exchange 2010 maintenance, SharePoint Server 2013 application development, Microsoft Lync implementation and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server development and SQL Server 2012 upgrades, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, and SBS Server consulting.

    Progent also offers a wide range of affordable PC desktop consulting and support services to assist your company to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services plus Microsoft System Center Configuration Manager (SCCM 2012) design and installation and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates a person's network technology skills at the master level. Cisco CCIEs can deal with the most stubborn challenges occurring in network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness since their deep experience allows them to fix problems quickly. In common instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.

    Few support firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get timely help for severe network problems that are hurting business efficiency but are not within the experience of your local computer service group or consultant. Progent's CCIE engineers can connect to your computer system via the latest on-line support technology to provide fast, secure, and economical analysis and remediation.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified Network Security Experts for Long Beach, CaliforniaProgent's qualified CISSP and ISSAP network security consultants can provide a range of security solutions to bolster the defenses of your Microsoft Windows, Apple Mac, Linux, or UNIX network against assaults or assist your company to recuperate quickly after a damaging breach. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile communication; guarding your email system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services cover a wide range of information technologies such as network architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware and Citrix virtualization products for server hardware consolidation and simplified administration, and migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

    Important Linux versions for which Progent offers expert support include:
    Debian GNU/Linux

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently need. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for small companies with networks based on Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller companies who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick response from a reliable Call Center with professional phone support plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the toughest network problems, or be available in those instances when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of seasoned network experts offers your computer users in Long Beach or anywhere in the state of California immediate contact with an effective network service resource with substantial background offering telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco Systems, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's target is to resolve instead of simply report IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides online advanced consulting support and education in specific application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To read additional information about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.

    Online Network Monitoring Support
    Progent offers companies in Long Beach, or anywhere in the state of California, remote network and server monitoring support based on System Center Operations Manager, enhanced by Progent for your business so that your computer support is proactive and automated. By uncovering potential problems before they expand into crashes, remote monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or systems that incorporate a variety of operating systems.

How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or email information@progent.com. For small organizations and startups in Long Beach or anywhere in the state of California, Progent's online network support engineers are ready to provide professional and cost-effective system help the instant your organization requires it. Long experience offering remote technical assistance has led to Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Long Beach office relies on a regular independent support technician or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve unexpected system crises or especially tough integration projects.

Features of Progent's Remote Network Services for Long Beach
Progent's phone support, remote repair, network security consulting, and system administration services give small companies in Long Beach or anywhere in the state of California the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your small business world class network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:

  • Immediate Telephone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to small businesses in Long Beach and is also ideal for customers in more remote areas of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a wide range of Microsoft support tools, technical databases, and continuing education.

  • Per Minute Rates to Minimize Expenses
    Progent provides remote help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone help and imposes no monthly retainer for services provided during normal business hours. This protects you from facing big bills for simple fixes.

  • Availability of Cisco Certified Network Infrastructure Specialists
    As a Certified Partner for Cisco Systems, Progent offers access to authorized professionals who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.

  • Application Experts Team
    Progent's basic support services consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group can provide in-depth consulting support for critical application areas. Help offered by the Application Experts staff includes:
    MS Dynamics GP (Great Plains) Software Support and Programming
    Microsoft CRM Help
    MS Project Support
    Microsoft Office Excel Consulting
    MS Office Consulting
    Crystal Reports, Microsoft Office Access, and FRx Consulting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server Support and Application Programming
    Oracle Database Administration and Application Development
    MySQL DBA Services and Software Design
    Apple Macintosh Integration

    By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that address the special needs of your business.

  • Advanced Online Connectivity Software
    Secure remote connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive personal service call. Effective remote connectivity tools and experienced engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and automated system tracking.

  • Support for Leading VPN Products
    Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

  • Round-the-Clock Support for Maximum System Uptime
    For small businesses with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are intended especially for budget-constrained small companies whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with corporate IT enable small companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Range of Server Platforms
    Progent offers in-depth support for Microsoftís popular server products with services that include Windows 2012 R2 Server migration and integration help, Windows Server 2008 support, Microsoft Windows 2003 maintenance, Microsoft Windows 2000 Server migration, Microsoft Exchange 2013 Server planning and deployment, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL 2008 expertise and Microsoft SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premise service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for quick solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces little competition. Companies who utilize familiar independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.

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