Fast Online Troubleshooting for Long Beach IT Networks
Immediate Remote Technical Support for Long Beach SystemsFor organizations located in Long Beach or anywhere in the state of California, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since service calls require minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits even more with indirect expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially important for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical remote service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where fast repairs somehow end up as large invoices. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes that allow the maximum level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to link to your computer system remotely without compromising corporate security.

Progent's advanced customer support database system includes extensive documentation for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help rendered to every Progent client by every Progent engineer. This database of problems and repairs is organized as a quickly exploitable internal database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.

Online support services available from Progent to customers in Long Beach and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the resources to create an in-house Help Desk Call Center but who need fast access to a reliable Help Desk with professional telephone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult network issues, or be ready in those situations when your regular resources are swamped.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Long Beach or anywhere in the state of California instant access to an efficient technical support resource with extensive experience providing phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a key enabler of company performance, and Progent's policy is to solve instead of simply track IT issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply online professional engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Long Beach, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your IT maintenance is proactive and automated. By exposing looming issues before they evolve into downtime, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments based on a combination of platforms.
How Your Long Beach Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Long Beach or throughout the state of California, Progent's phone-based network support engineers can deliver effective and economical IT support the instant your organization requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Long Beach business relies on a regular independent support technician or employs a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to handle sudden network emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Long Beach
Progent's online support, remote repair, system security consulting, and network administration services offer businesses in Long Beach or throughout the state of California the greatest leverage for your support budget. Whether you require occasional phone help and remote network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, refined support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the forefront of IT support, performing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.