Immediate Online Help for Long Beach California Computer Networks
For companies located in Long Beach California, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is particularly important for businesses that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing do away with scenarios where fast repairs manage to end up as substantial bills. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and proven methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your company's computer system remotely without breaching corporate security.
Progent's sophisticated technical support reporting system stores detailed documentation for the support that Progent's clients have received. Progent's team consultants have access to the specifics of assistance provided to every Progent client by any consultant. This archive of anomalies and responses is stored as a quickly accessible internal knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal solutions promptly.
Remote support services offered by Progent to businesses in Long Beach California include:
Certified Windows Expertise
Progent's Microsoft-premier online service engineers can provide network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to help you business to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for networking professionals, and certifies an individual's networking knowledge at the master level. CCIEs can handle the most complex challenges associated with network planning, deployment, management, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide exceptional value since their depth of expertise enables them to resolve problems rapidly. In many cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your network via the latest remote troubleshooting tools to perform quick, secure, and affordable diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a range of system protection solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to recover quickly after a damaging breach. Security consulting services offered by Progent include: comprehensive data security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide array of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Long Beach Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your business, or providing occasional phone support personnel to reinforce your existing Call Center group to handle high-demand events like software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology experts offers your computer users in Long Beach California immediate contact with an efficient support resource with extensive experience providing telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a crucial contributor to company performance, and Progent's intent is to solve rather than merely track network issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply online professional engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Long Beach California online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so that your IT support is proactive rather than reactive. By exposing emerging trouble spots before they result in crashes, system monitoring can head off disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a combination of OS platforms.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Long Beach California, Progent's online computer support specialists are ready to provide expert and economical system help the moment your organization has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Long Beach company deals with a regular independent consultant or employs a full time organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to solve unexpected network emergencies or especially challenging integration projects.
Benefits of Progent's Network Help for Businesses in Long Beach California
Progent's remote technical help services enable your Long Beach business to realize the advantages of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business worth by becoming more reliable, productive, and secure. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
With most offices in Long Beach California, nearby network service providers, whether represented by independent consultants or a full-time maintenance staff, can handle typical technical issues. However, major troubles sometimes strike when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local service personnel. In these cases, Progent's online service specialists offer a convenient, fast, and affordable way to augment your regular help and to transfer valuable information to improve your capability to deal with future issues in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller offices often depend on individual freelance consultants. While freelance consultants have less overhead than larger support companies and can often charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your network expands, system downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Expansion
Companies often start with an information architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet current business requirements and ease future growth.
- Work with Solution Providers Rather Than Technology Resellers
Smaller businesses require advice and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business growth and improving efficiency. They do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.