Fast and Affordable Remote Troubleshooting for Long Beach IT Networks
Urgent Phone Help for Long Beach NetworksFor businesses in Long Beach or anywhere in the state of California, Progent provides remote technical support for networks based on Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent value because they possess the practical experience and are equipped with the advanced tools required to solve the majority of information system problems quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where quick fixes manage to turn into large tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and proven methodologies that promote the maximum level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to interface to your company's computer system remotely without violating system security.

Progent's powerful technical support database system keeps comprehensive histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the history of services provided to every client by any consultant. This archive of issues and resolutions is organized as a conveniently retrievable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and formal partnerships with major industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online consulting experts can determine optimal solutions quickly.

Remote technical services offered by Progent to companies in Long Beach and throughout the state of California include:

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the resources to support an internal Help Desk Call Center but who require fast communication with a dependable Help Desk with professional telephone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or revamping your established organization, identifying or customizing Call Center software products to handle the particular needs of your company, or adding temporary phone support personnel to work with your internal Help Desk Call Center resources during demanding scenarios such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts provides your clients in Long Beach or anywhere in the state of California immediate communication with an effective support resource with extensive background providing telephone-based consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a crucial driver of company success, and Progent's target is to resolve instead of just document IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides online professional engineering support and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Remote Network Monitoring Services
    Progent offers businesses in Long Beach, or anywhere in the state of California, online computer system monitoring support powered by Microsoft System Center Operations Manager, customized by Progent for your business so your network support is proactive and automated. By uncovering looming trouble spots before they cause downtime, proactive monitoring can ward off disruptive and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or networks powered by a combination of operating systems.
How Your Long Beach Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Long Beach or throughout the state of California, Progent's online network support engineers are ready to provide professional and cost-effective system support whenever your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Long Beach company relies on a regular independent support technician or employs an in-house organization that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to solve sudden system crises or especially complex integration problems.

Advantages of Progent's Network Help for Organizations in Long Beach
Progent's remote technical help services allow your Long Beach business to have the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by being increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most offices in Long Beach and throughout California, local network service providers, whether represented by freelance consultants or a full-time IT staff, can take care of typical technical issues. However, major troubles can spring up when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local service people. In these situations, Progent's online service specialists offer an easy, quick, and economical solution to supplement your local resources and to convey useful knowledge to increase your capability to resolve downstream issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller companies often rely on independent freelance service providers. While freelance consultants have less internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses often begin with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid repairs often get piled on top of an unstable foundation. As a company grows, stability and expandability issues can impede the productivity of the business. These badly designed systems need proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture able to provide the stable foundation to handle current business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller companies need advice and technical education to navigate through an ever more complex array of technology options capable of accelerating business success and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent offers world-class support for Microsoft’s powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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