Urgent Phone Support for Long Beach Small Business Computer Systems
Immediate Remote Technical Support for Long Beach SystemsFor small businesses in Long Beach or anywhere in the state of California, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where quick repairs manage to turn into substantial invoices. Progent's skill at solving technical issues efficiently results in your company saving money.

Progent's Remote Support Tools
Over time, Progent has developed a collection of customized technologies and field-tested processes that permit the maximum degree of efficiency for online technical support and repair for small company computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your company's computer system without compromising corporate security.

Progent's proven service reporting system keeps thorough documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help rendered to every client by every engineer. This archive of trouble tickets and solutions is stored as a conveniently accessible proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and formal partnerships with important industry leaders such as Cisco Systems and Microsoft make available other massive support databases and permit priority access to manufacturers' internal support staff so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.

Online support Offered by Progent to companies in Long Beach and anywhere in the state of California include:

  • Authorized MS Windows Support
    Windows Experts for Long Beach, CaliforniaProgent's Microsoft-qualified online service experts offer computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the expertise of support professionals who can help your company with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business migration consulting, Lync Server management, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, SQL Server 2012 programming and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Microsoft Office Access Development and Training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to help your company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and installation and Intune integration help to streamline the management of your PCs and Cloud-connected tablets and smartphones.

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco CCIE Consultants for Long Beach, CaliforniaThe Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. CCIEs can handle the most difficult challenges associated with network infrastructure design, installation, administration, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience allows them to fix problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.

    Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco Systems authorized CCIE so you can receive immediate help for severe network infrastructure issues that are crippling worker productivity but are beyond the scope of your local network maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your environment via the latest remote support tools to provide quick, secure, and economical analysis and repair.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Qualified System Security Consultants for Long Beach, CaliforniaProgent's certified CISM and CISSP security consultants offer a variety of security solutions to enhance the defenses of your Microsoft Windows, Apple OS X, Linux environment against internal or external threats or assist you to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a broad spectrum of computer technologies such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware and Citrix virtualization technologies for server consolidation and simplified administration, and transitioning from older systems to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.

    Important Linux versions for which Progent can provide expert support include:
    RedHat Linux
    SUSE Linux

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs that small businesses often need. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk service offerings for small and midsize companies with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for small organizations who lack the budget to assemble and manage an in-house Call Center but who want quick response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and acts as a transparent supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex computer system challenges, or be available in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of veteran network experts offers your workers in Long Beach or anywhere in the state of California immediate assistance from a large technical support resource with substantial experience delivering telephone-based consulting and online repair service for computer environments based on Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a key contributor to company success, and Progent's goal is to resolve instead of merely document technical issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced consulting expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Word, and Microsoft Excel. To find out more information on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.

    Remote Network Monitoring Services
    Progent can provide companies in Long Beach, or anywhere in the state of California, online network monitoring support centered around Microsoft System Center Operations Manager, adapted by Progent to accommodate your business so that your computer support is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Windows systems, or systems based on multiple operating systems.

How Your Long Beach Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online help with Windows, Mac OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or e-mail information@progent.com. For small offices and new businesses in Long Beach or anywhere in the state of California, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the moment your organization has to have it. Long experience offering remote repair services has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-premise service calls.

Even if your Long Beach small business relies on a regular independent consultant or maintains a full time organization that know how to handle common computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to fix sudden system emergencies or especially complex integration problems.

Features of Progent's Online Network Services for Long Beach
Progent's phone help, Internet-based troubleshooting, system security consulting, and system management services give small businesses in Long Beach or anywhere in the state of California the greatest leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your company world class network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

  • Fast Telephone Contact with Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small businesses in Long Beach and is also ideal for customers in geographic regions of California that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service information, and on-going training.

  • Per Minute Rates to Reduce Expenses
    Progent offers remote help on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum charge for phone help and requires no ongoing subscription fee for support services provided during regular business hours. This keeps you from facing big bills for simple fixes.

  • Availability of Cisco Network Design Specialists
    As a Registered Partner for Cisco, Progent offers access to authorized professionals with skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

  • Application Experts Team
    Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Team includes:
    Microsoft Dynamics GP Support and Customization
    Microsoft Project and Project Online Expertise
    Office Excel and Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server 2014 and 2014 Configuration and Software Development
    Oracle DBA Services and Software Programming
    MySQL Management Support and Software Design
    Apple Mac Support

    By providing a full service centralized source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that match the specific requirements of your company.

  • State of the Art Remote Connectivity Tools
    Secure remote access permits Progent's support experts to see precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly personal visit. State-of-the-art online connectivity tools and expert technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.

  • Compatibility with Popular VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.

  • 24-hour Support for High System Availability
    For small companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-conscious small businesses whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of IT experience, refined support tools, and familiarity with enterprise networking allow small companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of network support, executing a broad range of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.

How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.

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