Fast Online Help for Long Beach Information Networks
Fast Phone Consulting for Long Beach NetworksFor companies located in Long Beach or anywhere in California, Progent provides online help for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve most network problems quickly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support experience is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which ensure the highest level of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your environment remotely without violating system security.

Progent's advanced service database application keeps detailed documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the records of support provided to every client by any Progent engineer. This archive of problems and responses is structured as a conveniently accessible support database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and formal relationships with major technology companies including Cisco and Microsoft make available other extensive support databases and permit fast access to vendors' internal support staff so Progent's online service experts can come up with the most efficient solutions quickly.

Remote support services provided by Progent to businesses in Long Beach and anywhere in the state of California include:

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with an effective Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting expertise can support you in creating an effective new Call Center or improving your established one, evaluating or modifying Help Desk software products to meet the special demands of your company, or adding occasional online staff to supplement your internal Help Desk resources to handle high-demand scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your workers in Long Beach or anywhere in the state of California quick access to an effective technical support group with substantial background offering phone support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a key enabler of business success, and Progent's aim is to resolve rather than merely annotate network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online professional engineering support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To find out additional information on Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services managed cloud backup.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Long Beach, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so that your computer support is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, proactive monitoring can avoid stressful and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.
How Your Long Beach Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based support with Microsoft, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Long Beach or throughout the state of California, Progent's phone-based network support engineers are ready to deliver effective and affordable IT help the instant your company has to have it. Long experience offering remote tech support has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Long Beach office has a regular independent support technician or employs a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to fix sudden network emergencies or particularly complex integration projects.

Details of Progent's Remote Network Support for Long Beach
Progent's phone support, remote troubleshooting, network security consulting, and network management services offer companies in Long Beach or anywhere in the state of California unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's experts can provide your office world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, in the trenches of IT service, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not just expert technical capability, but also a consultant with field-tested methods for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















© 2002- 2017 Progent Corporation. All rights reserved.