Fast Remote Troubleshooting for Long Beach Computer Systems
Fast Online Technical Support for Long Beach NetworksFor companies located in Long Beach or anywhere in California, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers immediate costs since solutions require minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where quick solutions somehow end up as large invoices. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's system remotely without breaching system security.

Progent's sophisticated technical support reporting system stores detailed histories for all service that Progent's customers have received. Progent's team consultants have the benefit of the details of all help rendered to each Progent customer by every consultant. This archive of trouble tickets and fixes is structured as a readily retrievable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and formal partnerships with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions promptly.

Remote technical support services available from Progent to clients in Long Beach and anywhere in the state of California include:

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the resources to create an in-house Call Center but who want quick response from a dependable Help Desk Call Center with professional telephone support plus the expertise to escalate complex tasks to advanced engineers.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your existing one, identifying or customizing Help Desk software products to address the particular demands of your corporation, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to deal with unusually busy events such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network professionals offers your computer users in Long Beach or anywhere in the state of California immediate assistance from a dependable network service group with substantial experience providing telephone-based support and remote diagnostics for networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a significant enabler of business productivity, and Progent's intent is to resolve instead of simply track network issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced consulting support and education in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft Office Excel. For more concerning Progent's consulting, custom development, and education services, see Progent's Business Application Experts Services.

  • Remote Network and Server Monitoring Services
    Progent can provide businesses in Long Beach, or anywhere in the state of California, online network monitoring services centered around System Center Operations Manager (SCOM), enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, system monitoring can head off inconvenient and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft systems, or environments powered by multiple platforms.
How Your Long Beach Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote assistance with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Long Beach or throughout the state of California, Progent's phone-based network support engineers are ready to deliver expert and affordable system help whenever your company requires it. More than a decade of offering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Long Beach company deals with a regular independent support technician or maintains a full time organization that can handle the majority of network issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden network emergencies or especially complicated integration projects.

Features of Progent's Online Network Services for Long Beach
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give offices in Long Beach or throughout the state of California the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your office world class IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

  • Fast Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Long Beach and is also ideal for networks in more remote regions of California that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going education.

  • Per Minute Billing to Reduce Costs
    Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online service and requires no monthly subscription fee for support services delivered during regular business hours. This saves you from paying big bills for simple fixes.

  • Access to Cisco Network Architecture Specialists
    As a Certified Partner for Cisco, Progent can provide the services of authorized professionals who have skill in designing, deploying, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Consulting
    Progent's basic support services include system integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts Team covers:
    Microsoft Dynamics GP Support and Programming
    MS Project Support
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Application Design and Microsoft SQL 2014 Application Development and Debugging
    Oracle Management Support and Application Programming
    MySQL DBA Services and Software Design
    Apple Mac Consulting
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By providing a full service centralized resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that fit the unique requirements of your business.

  • State of the Art Remote Access Tools
    Secure remote access permits Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise demand a costly personal service call. Cutting-edge online connectivity tools and expert technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.

  • Support for Popular VPN Gateways
    Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.

  • 24-hour Service for High Network Uptime
    For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers need instant access to a Help Desk service with expert telephone support and full escalation capability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide world-class expertise for Microsoft’s popular server products with services that include Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 upgrades, Windows 2003 Server upgrades, Windows 2000 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. As a result, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of detailing and archiving support records results in more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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