Urgent Remote Help for Long Beach Small Office Networks
Fast Remote Technical Support for Long Beach SystemsFor small and midsize businesses located in Long Beach or anywhere in the state of California, Progent provides online support for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco Systems CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced technology needed to resolve most network issues rapidly. This reduces immediate costs because solutions accumulate minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves even more in indirect expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick solutions somehow end up as big bills. Progent's skill at handling technical issues quickly results in your business conserving cash.

Progent's Online Service Technologies
Over the years, Progent has refined an arsenal of customized tools and field-proven methodologies that promote the highest degree of efficiency for remote consulting and troubleshooting for small business computer systems. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to access your company's computer system remotely without violating network security.

Progent's advanced service reporting system keeps thorough records of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of services provided to every client by every consultant. This database of problems and responses is stored as a readily exploitable support database that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close partnerships with major vendors including Cisco Systems and Microsoft make available additional vast support databases and permit quick access to manufacturers' internal product engineers so Progent's online consulting experts can find the best solutions in the least time.

Phone-based services Offered by Progent to customers in Long Beach and anywhere in the state of California include:

  • Certified Windows Experts
    Windows Support for Long Beach, CaliforniaProgent's Microsoft-qualified remote support engineers offer network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of technology support services including Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 set up, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2010 application development, Lync integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, SQL Server programming and Microsoft SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server 2010 training, and Small Business Server support.

    Progent also offers a broad array of affordable desktop consulting and support services to help you company to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support service covers areas such as helping your company to migrate to Windows 7 smoothly, configure 64-bit desktop software, or move to Office 2010.

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Engineers for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and indicates a consultant's networking skills at the master level. CCIEs can handle even the most difficult challenges associated with network planning, deployment, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco System's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value since their depth of experience allows them to fix problems rapidly. In common cases, less qualified service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.

    Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • CISSP, ISSAP, and CISM Certified System Security Professionals
    CISSP Qualified System Security Specialists for Long Beach, CaliforniaProgent's accredited CISM and CISSP network security consultants can provide a range of security solutions to improve the immunity of your Microsoft Windows, Apple OS X, Linux, or UNIX network against attacks or assist your company to recover rapidly after a serious penetration. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services cover a wide array of computer technologies such as network infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware vSphere and Citrix XenServer virtual server technologies for server consolidation and simplified administration, and transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance troubleshooting problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
    Apple Mac OS X
    Berkeley UNIX (BSD)

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects that small businesses often need. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for small companies with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for small businesses who don't have the budget to create an internal Help Desk but who require quick access to a dependable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless extension of your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex technical issues, or be available in hectic circumstances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center staff of experienced network professionals offers your workers in Long Beach or anywhere in the state of California rapid assistance from a dependable support resource with extensive background offering phone support and online diagnostics for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a crucial contributor to business efficiency, and Progent's target is to solve instead of simply track IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides online advanced engineering support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Word, and MS Excel. To learn more information concerning Progent's consulting, customization, and training services, visit Progent's Applications Experts Services.

    Remote Network Monitoring Support
    Progent offers businesses in Long Beach, or anywhere in the state of California, remote network monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering potential issues before they grow into network outages, remote monitoring can head off disruptive and costly service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or environments based on a mix of operating systems.

How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online support with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or email information@progent.com. For small organizations and new ventures in Long Beach or anywhere in the state of California, Progent's phone-based network support engineers are ready to provide expert and affordable IT help whenever your company requires it. More than a decade of delivering remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Long Beach office relies on a regular freelance consultant or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to solve sudden system crises or especially tough integration problems.

Features of Progent's Online Computer Services for Long Beach
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services give small companies in Long Beach or anywhere in the state of California unparalleled leverage for your support budget. Whether you need one-time phone support and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your company enterprise-level network support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

  • Fast Phone Contact with Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small companies in Long Beach and is also ideal for networks in more remote areas of California that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, service information, and continuing education.

  • Per Minute Rates to Minimize Expenses
    Progent provides online support on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone service and imposes no periodic subscription fee for services provided during regular business hours. This keeps you from paying big bills for routine fixes.

  • Access to Cisco Certified Network Architecture Experts
    As a Certified Partner for Cisco, Progent can provide access to on-staff specialists who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for local and remote networking.

  • Application Specialists Team
    Progent's core support services include technology integration, MS Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help offered by the Application Experts staff covers:
    Microsoft Dynamics GP (Great Plains) Support and Customization
    Microsoft CRM Help
    Microsoft Office Project Support
    MS Excel Consulting
    Microsoft Word Help
    Crystal Reports, MS Access, and FRx Custom Reports
    UNIX, Linux and Solaris Support
    Microsoft SQL Server Configuration and Application Programming
    Oracle Management and Application Development
    MySQL Management Support and Application Design
    Apple Macintosh Integration

    By offering a full service centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that match the unique requirements of your business.

  • State of the Art Online Connectivity Software
    Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise require an expensive onsite visit. Effective online access software and expert technicians combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and automated system analysis.

  • Compatibility with Mainstream VPN Products
    Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • 24-hour Service for High System Uptime
    For small companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk support services are intended specifically for budget-conscious small companies whose workers need immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow small companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoftís powerful server products with services such as Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Windows 2000 legacy support, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL 2008 programming and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.

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