Fast Remote Technical Support for Long Beach IT Networks
For organizations located in Long Beach or anywhere in the state of California, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve most network issues quickly. This reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your network without breaching corporate security.
Progent's sophisticated service database application includes thorough documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every customer by any consultant. This history of issues and resolutions is organized as a quickly exploitable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive support databases and allow priority access to manufacturers' internal support staff so Progent's remote service specialists can determine the best solutions in the least time.
Online support available from Progent to clients in Long Beach and anywhere in the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your company to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most complex challenges associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs are an excellent value since their deep experience enables them to solve problems quickly. In typical instances, less experienced consultants can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via the latest on-line troubleshooting technology in order to perform quick, secure, and affordable analysis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's popular family of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up quickly following a damaging breach. Security support services offered by Progent include: thorough data security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide range of information technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the resources to support an in-house Call Center but who require fast communication with an efficient Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a transparent extension of your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex network challenges, or be ready in overflow instances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center staff of experienced network consultants offers your computer users in Long Beach or anywhere in the state of California fast access to a dependable support resource with extensive experience offering phone support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's policy is to solve instead of simply track IT problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in downtime, proactive monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a variety of operating systems.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Long Beach or throughout the state of California, Progent's phone-based network support specialists are ready to deliver expert and affordable IT support the moment your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Long Beach office relies on a regular independent support technician or employs an in-house IT staff that can deal with typical computer issues, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected network emergencies or especially challenging integration projects.
Details of Progent's Online Network Services for Long Beach
Progent's online support, remote repair, network security consulting, and network management services offer businesses in Long Beach or throughout the state of California the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your business world class IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Long Beach and is also ideal for networks in more remote regions of California that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you pay only for the support you receive. Progent asks for no minimum fee for phone support and asks for no ongoing retainer for services delivered during regular business hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to on-staff specialists who have experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services consist of system integration, MS Exchange Server expertise, system security planning, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized resource for network generalists and specialists, Progent can tailor fast, affordable, and thorough information technology solutions that align with the special needs of your business.
- Sophisticated Remote Connectivity Software
Protected remote connectivity allows Progent's support experts to observe precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require a costly onsite service call. State-of-the-art online access software and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online support and automated system tracking.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious companies whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 support, Windows 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to each customer. The practice of documenting and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.