Fast Online Troubleshooting for Long Beach Computer Networks
Urgent Remote Help for Long Beach NetworksFor organizations located in Long Beach or anywhere in the state of California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where fast fixes somehow end up as large invoices. Progent's skill at handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes that promote the highest level of efficiency for online consulting and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your environment remotely without breaching system security.

Progent's advanced technical support database application stores comprehensive histories describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of services provided to each client by any consultant. This history of problems and fixes is structured as a readily searchable support knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's online service experts can find the most efficient solutions quickly.

Remote support provided by Progent to companies in Long Beach and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk Call Center software to meet the unique demands of your corporation, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources to handle demanding events like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Long Beach or anywhere in the state of California quick communication with an effective technical support resource with extensive experience providing telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a key enabler of business productivity, and Progent's policy is to solve and not merely track IT issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Long Beach, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive and automated. By spotting emerging issues before they result in network outages, remote monitoring can avoid disruptive and expensive service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a variety of operating systems.
How Your Long Beach Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Long Beach or throughout the state of California, Progent's online network support engineers can provide expert and affordable system support whenever your business needs it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Long Beach office works with a local freelance support technician or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to solve sudden system emergencies or especially complex integration projects.

Features of Progent's Remote Computer Support for Long Beach
Progent's phone help, remote troubleshooting, system security consulting, and system administration services give companies in Long Beach or throughout the state of California the greatest leverage for your support budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the front lines of IT support, performing a wide variety of IT projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.