Immediate Online Troubleshooting for Long Beach Small Office Networks
Immediate Online Technical Support for Long Beach NetworksFor small businesses in Long Beach or anywhere in California, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your company conserving money.

Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and repair for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without breaching network security.

Progent's advanced technical support reporting application stores thorough documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the history of services delivered to every customer by every consultant. This archive of anomalies and responses is organized as an easily exploitable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient solutions promptly.

Remote technical services Offered by Progent to companies in Long Beach and anywhere in the state of California include:

  • Certified Microsoft Windows Experts
    Windows Support for Long Beach, CaliforniaProgent's Microsoft-certified online service engineers can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 installation, Exchange Server 2013 migration, Exchange Server 2010 management, SharePoint Server 2010 development, Lync Server 2010 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server development and SQL Server 2012 upgrades, Operations Manager monitoring, Project Server 2010 training, and Small Business Server support.

    Progent also offers a broad range of cost-effective PC desktop consulting and support services to help your business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop assistance includes helping your company to migrate to Microsoft Windows 7 non-disruptively, support 64-bit desktop software, or integrate Office 2010.

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and validates an individual's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most challenging problems associated with network planning, integration, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco System's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience enables them to solve problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes.

    Few consulting providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a CCIE so your company can receive urgent support for complex network issues that are hurting business productivity but are beyond the comfort zone of your ordinary network support providers. Progent's Cisco-qualified CCIE engineers can interface to your network by means of the latest remote troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Certified Network Security Consultants for Long Beach, CaliforniaProgent's certified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can strengthen the immunity of your Windows, Apple OS X, Linux, or UNIX network against attacks or assist your company to clean up quickly following a damaging penetration. Security solutions offered by Progent cover thorough security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online support services cover a wide array of information technologies including network architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware vSphere and Citrix XenServer virtual server technologies for server economization and easy administration, and transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

    Major Linux versions for which Progent offers expertise include:
    RedHat Linux
    SUSE Linux
    Slackware Linux

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects that small companies frequently request. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for small and midsize businesses with environments based on Microsoft Windows, Cisco Systems, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who don't have the budget to build and maintain an in-house Help Desk but who need fast communication with a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk software to handle the special requirements of your business, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center group during demanding events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk team of experienced network experts offers your clients in Long Beach or anywhere in the state of California rapid assistance from a large support resource with years of experience delivering phone support and remote troubleshooting for IT systems powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a major driver of business productivity, and Progent's policy is to fix rather than simply track technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and education in special application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To find out more on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.

    Remote Network and Server Monitoring Services
    Progent offers companies in Long Beach, or anywhere in the state of California, remote network and server monitoring support centered around Microsoft System Center Operations Manager, enhanced by Progent to suit your environment so that your IT support is proactive and automated. By uncovering looming trouble spots before they evolve into full-scale emergencies, system monitoring can avoid stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or environments based on multiple operating systems.

How Your Long Beach Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or send email to For small organizations and new ventures in Long Beach or anywhere in the state of California, Progent's phone-based network support specialists are ready to deliver expert and affordable IT support whenever your organization has to have it. Long experience delivering online repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Long Beach small business works with a regular freelance support technician or maintains a full time IT staff that can handle typical network problems, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or especially challenging integration problems.

Features of Progent's Remote Network Services for Long Beach
Progent's online support, Internet-based repair, system security expertise, and network administration services offer small businesses in Long Beach or anywhere in the state of California the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

  • Immediate Phone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small businesses in Long Beach and is also ideal for networks in geographic areas of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a wide range of Microsoft support utilities, service information, and on-going training.

  • Per Minute Rates to Minimize Costs
    Progent provides online help on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for phone help and asks for no ongoing retainer for support services provided during regular business hours. This keeps you from facing big bills for routine repairs.

  • Availability of Cisco Certified Network Design Experts
    As a Certified Partner for Cisco, Progent can provide help from authorized specialists who have skill in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for local and remote networking.

  • Application Specialists Team
    Progent's core support offerings consist of system integration, MS Exchange expertise, network security design, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help available from the Application Experts staff includes:
    MS Dynamics GP (Great Plains) Support and Programming
    Microsoft CRM Help
    MS Project Training
    Microsoft Excel Consulting
    MS Word Consulting
    Crystal Reports, MS Access, and FRx Programming
    UNIX, Linux and Solaris Support
    SQL Server 2008 and 2012 Configuration and Application Design
    Oracle Project Management and Application Development
    MySQL DBA Services and Software Design
    Apple Mac Integration

    By offering a full service one-stop source for network generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that address the specific requirements of your company.

  • Sophisticated Remote Connectivity Tools
    Protected remote connectivity permits Progent's service experts to see exactly what your users see. This makes it possible to produce quick fixes to issues that might otherwise demand a costly onsite visit. Effective online connectivity software and experienced technicians together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and automated network tracking.

  • Compatibility with Leading VPN Products
    Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • Round-the-Clock Service for High System Uptime
    For small offices with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center programs are designed especially for budget-constrained small businesses whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation ability.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT allow small companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Complete Range of Servers
    Progent can provide in-depth expertise for Microsoft’s popular server products with services such as Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 maintenance, Windows 2000 Server upgrades, Microsoft Exchange 2013 Server deployment, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus SQL 2008 help and Microsoft SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to every client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for network help, visit Immediate Urgent Support.

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