Urgent Phone Support for Long Beach Small Business Computer Systems
Immediate Remote Technical Support for Long Beach SystemsFor small businesses in Long Beach or anywhere in the state of California, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where quick repairs manage to turn into substantial invoices. Progent's skill at solving technical issues efficiently results in your company saving money.

Progent's Remote Support Tools
Over time, Progent has developed a collection of customized technologies and field-tested processes that permit the maximum degree of efficiency for online technical support and repair for small company computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your company's computer system without compromising corporate security.

Progent's proven service reporting system keeps thorough documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help rendered to every client by every engineer. This archive of trouble tickets and solutions is stored as a conveniently accessible proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and formal partnerships with important industry leaders such as Cisco Systems and Microsoft make available other massive support databases and permit priority access to manufacturers' internal support staff so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.

Online support Offered by Progent to companies in Long Beach and anywhere in the state of California include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses frequently request. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate Microsoft, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller businesses who don't have the resources to assemble and manage an internal Call Center but who want quick access to a dependable Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk Call Center software to handle the unique needs of your company, or providing occasional online personnel to reinforce your internal Call Center resources to handle demanding events such as software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned network consultants offers your workers in Long Beach or anywhere in the state of California quick access to an effective technical support group with years of background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's policy is to solve instead of just report network problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and education in specific application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To learn more about Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.

    Remote Network Monitoring Support
    Progent offers companies in Long Beach, or anywhere in the state of California, remote network monitoring support centered around Microsoft System Center Operations Manager, configured by Progent to accommodate your business so that your IT support is proactive rather than reactive. By spotting emerging issues before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or systems based on multiple operating systems.

How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft, Mac OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or email information@progent.com. For small organizations and new businesses in Long Beach or anywhere in the state of California, Progent's online computer support engineers are ready to deliver professional and cost-effective IT support the instant your company has to have it. More than 10 years of delivering online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Long Beach office deals with a local independent consultant or employs an in-house IT staff that can handle common computer problems, Progent’s Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Small Businesses in Long Beach
Progent's remote network troubleshooting services allow your Long Beach small business to realize the advantages of timely, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will acquire greater strategic worth by being more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most small offices in Long Beach or anywhere in California, nearby network service resources, whether consisting of freelance consultants or a full-time IT staff, can handle the majority of network problems. However, IT crises can spring up when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local support personnel. In these instances, Progent's online support specialists offer a convenient, quick, and affordable way to augment your local help and to pass on valuable knowledge to improve your ability to deal with future issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, small businesses commonly depend on individual freelance consultants. Although freelance service people have smaller internal costs than larger service organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may require your company to go without assistance during an emergency. As your small business grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your network stays available.

  • Create a Scalable Basis for Smooth Expansion
    New companies typically start with an information system implemented on a modest budget. Without a strong framework, band-aid fixes often get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the organization. These poorly designed systems require careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to deliver the solid foundation to handle current business requirements and ease future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Small businesses require guidance and technical education to navigate through an increasingly complex maze of technology options available for accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking enable small businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent offers world-class support for Microsoft’s popular server platforms with services such as Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Windows 2000 Server legacy support, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premise help per minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premise support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.

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