Fast and Affordable Remote Troubleshooting for Long Beach IT Networks
Urgent Phone Help for Long Beach NetworksFor businesses in Long Beach or anywhere in the state of California, Progent provides remote technical support for networks based on Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent value because they possess the practical experience and are equipped with the advanced tools required to solve the majority of information system problems quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where quick fixes manage to turn into large tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and proven methodologies that promote the maximum level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to interface to your company's computer system remotely without violating system security.

Progent's powerful technical support database system keeps comprehensive histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the history of services provided to every client by any consultant. This archive of issues and resolutions is organized as a conveniently retrievable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and formal partnerships with major industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online consulting experts can determine optimal solutions quickly.

Remote technical services offered by Progent to companies in Long Beach and throughout the state of California include:

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are intended for companies who don't have the budget to support an in-house Help Desk but who require fast response from a reliable Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or improving your current organization, selecting or modifying Help Desk Call Center software products to handle the unique needs of your corporation, or adding temporary online personnel to work with your internal Help Desk team to handle high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced information technology professionals offers your computer users in Long Beach or anywhere in the state of California instant assistance from a reliable network service resource with extensive experience providing telephone-based help and remote troubleshooting for networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a crucial driver of company efficiency, and Progent's aim is to solve and not just document IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff can supply online advanced consulting support and training in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Office Excel. To learn more on Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Long Beach, or anywhere in the state of California, online computer system monitoring support powered by System Center Operations Manager (SCOM), configured by Progent for your business so that your IT support is proactive and automated. By detecting emerging issues before they evolve into crashes, system monitoring can avoid inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or environments that support a variety of OS platforms.
How Your Long Beach Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online expertise with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Long Beach or throughout the state of California, Progent's phone-based computer support specialists can deliver expert and affordable IT support the moment your business requires it. Long experience delivering online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Long Beach office relies on a regular freelance support technician or maintains a full time IT staff that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Long Beach
Progent's remote network troubleshooting services allow your Long Beach company to experience the advantages of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    With most offices in Long Beach and throughout California, nearby computer service resources, whether made up of outside consultants or a full-time maintenance staff, can handle the majority of network issues. On the other hand, IT crises might strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support professionals provide a convenient, quick, and economical solution to augment your local help and to pass on useful information to increase your capability to resolve downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance consultants. While freelance service people carry smaller internal costs than larger support companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback help may force your company to go without help during an emergency. As your company expands, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Businesses often start with an information system created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly built systems require careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to provide the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complicated array of technology options available for promoting business success and improving productivity. They do not need a network engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical experience, refined support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent can provide world-class support for Microsoft’s leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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