Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast Online Troubleshooting for Long Beach Networks
For companies in Long Beach or anywhere in the state of California, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent leverage because they possess the practical background and are equipped with the advanced tools required to solve most network issues quickly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly important in environments that rely on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you receive. Unlike typical online service firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick solutions somehow turn into big invoices. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-proven processes which permit the maximum level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to access your company's system without compromising corporate security.
Progent's powerful customer support database system stores thorough documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help rendered to every Progent client by any engineer. This database of problems and responses is organized as an easily searchable support database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting specialists can arrive at optimal solutions quickly.
Remote services offered by Progent to companies in Long Beach and throughout the state of California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote service experts offer computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle even the most complex issues encountered in network planning, deployment, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs provide exceptional value because their deep experience permits them to fix problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your environment using the latest remote troubleshooting tools to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's industry-leading family of networking appliances by offering services such as:
CISM and CISSP Qualified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to bolster the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security solutions offered by Progent include: comprehensive network security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of computer technologies such as system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance resolving problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight series of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Long Beach Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who don't have the resources to support an internal Call Center but who need quick response from an efficient Call Center with proficient phone support plus the expertise to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless extension of your existing Call Center staff. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the most difficult network issues, or be available in overflow circumstances when your ordinary resources are overwhelmed.
Progent's Call Center team of experienced information technology experts offers your computer users in Long Beach or anywhere in the state of California rapid contact with an efficient network service resource with years of background providing telephone-based support and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a major contributor to company efficiency, and Progent's target is to fix rather than simply track technical issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your network maintenance is proactive and automated. By spotting looming problems before they cause downtime, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a mix of platforms.
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Long Beach or throughout the state of California, Progent's online computer support specialists are ready to provide professional and economical system support whenever your business requires it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Long Beach business has a local independent support technician or maintains an in-house IT staff that know how to handle common computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve unexpected system emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in Long Beach
Progent's remote technical help services enable your Long Beach business to realize the benefits of on-call, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire added business value by being increasingly available, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
With most organizations in Long Beach or anywhere in California, local computer service resources, whether consisting of outside consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, IT crises may spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these situations, Progent's online service experts give you a convenient, quick, and budget-friendly way to supplement your regular resources and to convey valuable knowledge to increase your capability to deal with future issues in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller organizations often rely on independent freelance service providers. Although independent service people carry smaller internal costs than larger service firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve personnel may force your business to wait for help during an emergency. As your company grows, system downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support experts to make sure your network is always up and running.
- Build a Scalable Basis for Seamless Growth
Businesses typically begin with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments need proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture that can deliver the solid foundation to meet current business requirements and facilitate future expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller offices require guidance and technical training to negotiate an increasingly complicated array of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match IT expertise with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, refined support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the front lines of IT support, performing a broad variety of IT projects for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each client. The practice of documenting and organizing service activity results in more effective service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.