Fast and Affordable Remote Support for Long Beach Computer Systems
Immediate Phone Support for Long Beach SystemsFor organizations in Long Beach or anywhere in California, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco Systems, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent leverage because they possess the practical background and have access to the sophisticated technology necessary to resolve most network issues quickly. This reduces direct costs since service calls use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly important for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for handling problems quickly means you spends less money.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for remote consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's environment remotely without violating corporate security.

Progent's advanced technical support reporting system stores detailed documentation for the service that Progent's clients have received. Progent's authorized service personnel have access to the details of assistance rendered to each client by any Progent consultant. This history of issues and repairs is structured as an easily exploitable support knowledge base that permits Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close partnerships with major technology companies such as Cisco Systems and Microsoft open up additional extensive technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service experts are able to find the best solutions promptly.

Online technical support services provided by Progent to customers in Long Beach and anywhere in the state of California include:

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for businesses with networks based on Microsoft Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick access to a dependable Help Desk with proficient phone support plus the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless supplement to your existing Call Center staff. Progent's Virtual Help Desk can operate as a an escalation alternative to handle the most difficult technical problems, or be ready in those circumstances when your other service providers are swamped.

    Progent's Call Center team of veteran network consultants gives your clients in Long Beach or anywhere in the state of California fast access to a reliable network service group with years of experience providing telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business performance, and Progent's policy is to resolve instead of just record technical issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group provides remote professional consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. To learn more about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • Remote Network Monitoring Services
    Progent can provide companies in Long Beach, or anywhere in the state of California, remote computer system monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent to accommodate your business so that your network support is proactive and automated. By anticipating looming trouble spots before they result in network outages, remote monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or systems based on a variety of OS platforms.
How Your Long Beach Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Long Beach or throughout the state of California, Progent's phone-based computer support specialists can provide professional and affordable system help the moment your business needs it. Long experience delivering online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Long Beach organization works with a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to handle sudden system emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Long Beach
Progent's online support services allow your Long Beach organization to enjoy the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most organizations in Long Beach or anywhere in California, nearby computer service providers, whether consisting of freelance consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, serious problems can strike when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's online service experts give you a convenient, quick, and budget-friendly solution to supplement your local help and to convey useful information to increase your capability to deal with future issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your business expands, system downtime and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve service expertise to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, stability and scalability problems can hinder the success of the organization. These badly built systems require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to handle current business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require advice and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business success and improving productivity. They hardly need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2012 R2 migration and deployment support, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Windows 2000 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help per minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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