Fast and Affordable Online Support for Long Beach Computer Networks
Immediate Remote Support for Long Beach SystemsFor companies located in Long Beach or anywhere in the state of California, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven processes that ensure the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your company's network without violating corporate security.

Progent's sophisticated customer support database system maintains comprehensive records of the service that Progent's customers have been provided. Progent's team engineers have access to the records of support rendered to each Progent client by every Progent consultant. This history of anomalies and resolutions is stored as a readily retrievable proprietary database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting experts can determine the most efficient resolutions quickly.

Remote technical services available from Progent to businesses in Long Beach and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the money or time to support an internal Help Desk Call Center but who want fast response from an efficient Call Center with professional telephone support as well as the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless supplement to your current Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve complex technical challenges, or be available in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk team of veteran information technology experts offers your clients in Long Beach or anywhere in the state of California immediate communication with an efficient support group with extensive background delivering telephone-based help and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a crucial enabler of company efficiency, and Progent's target is to solve and not just record IT problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. To find out additional information on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Long Beach, or anywhere in the state of California, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By exposing looming problems before they cause crashes, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows systems, or environments that support a variety of operating systems.
How Your Long Beach Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Long Beach or throughout the state of California, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help whenever your business needs it. Long experience offering online repair services has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Long Beach office deals with a regular independent consultant or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address sudden system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Long Beach
Progent's online network troubleshooting services allow your Long Beach company to realize the benefits of immediate, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by becoming more available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most companies in Long Beach or anywhere in California, nearby computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with the majority of technical problems. However, serious problems can spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite support people. In these cases, Progent's on-call support experts offer a convenient, fast, and budget-friendly solution to augment your local resources and to transfer valuable information to increase your ability to handle downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. While freelance service people carry smaller overhead than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your company expands, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network stays up and running.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the business. These badly designed systems need proper assessment, smart long-term planning, and wide IT expertise to upgrade to a network infrastructure that can offer the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and improving productivity. These companies do not need a computer consultant who is attempting to sell a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the front lines of network support, performing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each customer. The discipline of documenting and archiving service activity results in more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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