Fast Online Support for Long Beach Small Office Networks
Fast Phone Technical Support for Long Beach NetworksFor small companies located in Long Beach or anywhere in California, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many online support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast solutions manage to turn into large tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize business computer networks. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's computer system without violating network security.

Progent's proven service database system includes comprehensive records describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the records of support provided to every Progent customer by any engineer. This history of issues and responses is stored as a quickly exploitable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and formal relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service experts are able to come up with the best resolutions in the least time.

Phone-based technical services provided by Progent to clients in Long Beach and throughout the state of California include:

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs that small businesses frequently need. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small businesses with networks that incorporate Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who lack the resources to support an internal Help Desk but who need fast access to an efficient Call Center with proficient telephone support plus the expertise to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk Call Center software products to meet the particular requirements of your company, or providing temporary phone support personnel to supplement your existing Help Desk group during high-demand scenarios like software migrations, major updates, or installing new business software.

    Progent's Call Center team of seasoned network consultants gives your workers in Long Beach or anywhere in the state of California instant assistance from a dependable technical support resource with extensive background delivering phone support and remote repair service for IT systems that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's goal is to fix and not simply document technical problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering expertise and training in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.

    Remote Network Monitoring Support
    Progent offers companies in Long Beach, or anywhere in the state of California, online network monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent to suit your business so your network maintenance is proactive and automated. By detecting possible trouble spots before they evolve into downtime, remote monitoring can minimize inconvenient and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or environments based on a combination of OS platforms.

How Your Long Beach Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or email For small organizations and new businesses in Long Beach or anywhere in the state of California, Progent's online network support specialists can provide expert and economical IT help the instant your organization requires it. More than a decade of providing online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Long Beach company relies on a local freelance consultant or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with unexpected network emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Long Beach
Progent's phone support, remote troubleshooting, system security expertise, and system management services give small businesses in Long Beach or throughout the state of California the greatest leverage for your IT budget. Whether you require one-time phone support and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

  • Fast Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to small businesses in Long Beach and is also ideal for customers in geographic areas of California that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing education.

  • By the Minute Rates to Reduce Costs
    Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for online help and asks for no periodic subscription fee for services provided during regular working hours. This keeps you from paying big invoices for simple repairs.

  • Access to Cisco Network Design Professionals
    As a Certified Partner for Cisco, Progent can provide access to on-staff specialists who have expertise in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
    Dynamics GP/Great Plains Support and Programming
    MS Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2014 and 2014 Support and Software Design
    Oracle DBA Services and Software Development
    MySQL Management Support and Software Development
    Mac Support

    By providing a convenient one-stop source for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that align with the specific requirements of your company.

  • State of the Art Remote Access Software
    Secure remote access permits Progent's support professionals to see exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise require a costly onsite service call. Sophisticated remote connectivity tools and experienced technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network analysis.

  • Compatibility with Popular VPN Products
    Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.

  • Round-the-Clock Service for Maximum Network Availability
    For small offices with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended especially for budget-conscious small businesses whose workers require immediate access to a Help Desk service with expert telephone support and complete escalation capability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow small offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, executing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for IT support, go to Immediate Emergency Support.

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