Fast Online Help for Long Beach California Networks
For companies located in Long Beach California, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote support engineers offer excellent leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve the majority of network problems quickly. This reduces immediate costs because solutions use up fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is particularly important in environments that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay just for the services that you receive. Unlike many online service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick solutions manage to turn into big tabs. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for remote technical support and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your environment remotely without compromising network security.
Progent's sophisticated technical support database application includes detailed records for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance provided to each customer by any engineer. This database of problems and resolutions is stored as a readily accessible support database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other vast support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists can determine optimal resolutions quickly.
Remote support provided by Progent to clients in Long Beach California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help you company to deploy, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult issues encountered in network design, integration, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to find solutions for problems quickly. In common instances, less qualified engineers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment using state-of-the-art remote troubleshooting tools to provide efficient, secure, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking products. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: thorough network security and compliance audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; installing firewalls; building safe techniques for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Long Beach Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to handle the unique demands of your corporation, or adding occasional online staff to work with your in-house Call Center resources to handle high-demand situations like software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned network consultants offers your computer users in Long Beach California quick contact with a dependable network service group with extensive background providing telephone-based support and online troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of business success, and Progent's intent is to resolve instead of just document network issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Long Beach California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so your network maintenance is proactive and automated. By detecting possible trouble spots before they result in crashes, system monitoring can minimize stressful and costly service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or networks powered by a combination of OS platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Long Beach California, Progent's phone-based computer support engineers can deliver effective and affordable IT help the instant your organization has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.
Even if your Long Beach business has a regular independent support technician or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to deal with unexpected network crises or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in Long Beach California
Progent's remote technical help services allow your Long Beach organization to experience the advantages of on-call, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive added business worth by being increasingly reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
For most businesses in Long Beach California, local computer service providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. However, IT crises might spring up when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these cases, Progent's online service specialists provide an easy, fast, and affordable solution to supplement your local help and to transfer valuable information to increase your capability to handle future problems in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies often depend on independent freelance consultants. Although freelance service people have smaller overhead than larger support firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, network downtime and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support experts to insure your network is always available.
- Build a Scalable Basis for Smooth Expansion
Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get piled onto a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed environments need careful assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the stable foundation to meet vital business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller businesses need advice and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business growth and enhancing productivity. They do not need a network engineer who is trying to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed
solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the front lines of network support, performing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every staff member to every client. The practice of documenting and organizing support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.