Urgent Phone Troubleshooting for Long Beach Small Office Networks
Urgent Phone Consulting for Long Beach SystemsFor small businesses located in Long Beach or anywhere in California, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for online help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where fast repairs manage to turn into large tabs. Progent's skill at handling technical issues efficiently translates into your company saving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of customized technologies and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small company IT systems. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to interface to your environment without compromising network security.

Progent's advanced service reporting system maintains thorough documentation for the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of services rendered to every client by any engineer. This database of trouble tickets and fixes is structured as a readily searchable proprietary knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with key vendors such as Cisco and Microsoft open up additional extensive technical databases and allow fast access to manufacturers' internal support staff so Progent's remote consulting experts can come up with the most efficient solutions in the least time.

Online services available from Progent to companies in Long Beach and throughout the state of California include:

  • Authorized Microsoft Windows Support
    Microsoft Windows Experts for Long Beach, CaliforniaProgent's Microsoft-certified remote support professionals can provide computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2013 design, Lync Server implementation and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2012 programming and SQL Server 2014 upgrades, Systems Center Operations Manager system monitoring and reporting, Project Server training, Microsoft Office Access Programming, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of cost-effective desktop consulting and support services to help you company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation and Intune consulting to centralize the management of your desktops and Cloud-connected mobile devices.

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Engineers for Long Beach, CaliforniaThe Cisco CCIE credential is the premier accreditation for network consultants, and validates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult problems associated with network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value since their depth of experience permits them to resolve problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes.

    Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Qualified System Security Consultants for Long Beach, CaliforniaProgent's accredited CISM and CISSP network security consultants can provide a range of system protection services that can strengthen the immunity of your Microsoft Windows, Mac, or Linux environment against internal or external threats or help you to recover quickly following a damaging breach. Security support services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a wide array of computer technologies such as system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware vSphere and Citrix XenServer virtualization technologies for server consolidation and simplified management, and migration from legacy applications to Windows or Linux environments. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can offer urgent remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
    Apple Mac OS X
    Sun Solaris
    HP-UX (Hewlett Packard UNIX)

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies often request. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for small companies with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for small businesses who lack the resources to support an internal Help Desk but who need fast access to a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your current organization, identifying or customizing Help Desk application software to meet the particular needs of your business, or providing temporary online staff to work with your existing Help Desk Call Center group during unusually busy situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network experts provides your clients in Long Beach or anywhere in the state of California quick communication with a large network service resource with extensive experience providing telephone-based consulting and online repair service for networks that incorporate Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a key driver of business success, and Progent's aim is to resolve instead of just record technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote professional consulting expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Project, Microsoft Word, and MS Excel. For more information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

    Remote Network and Server Monitoring Support
    Progent offers companies in Long Beach, or anywhere in the state of California, remote network monitoring support based on Microsoft System Center Operations Manager, enhanced by Progent for your business so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they expand into downtime, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or systems powered by a variety of platforms.

How Your Long Beach Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or email information@progent.com. For small companies and new businesses in Long Beach or anywhere in the state of California, Progent's online computer support specialists are ready to deliver expert and cost-effective system support the instant your business needs it. More than 10 years of providing online tech support has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Long Beach company relies on a local freelance consultant or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden system emergencies or particularly complicated integration problems.

Details of Progent's Remote Computer Services for Long Beach
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services give small businesses in Long Beach or anywhere in the state of California the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small businesses in Long Beach and is also ideal for customers in geographic areas of California that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going training.

  • Per Minute Billing to Reduce Costs
    Progent offers remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for online support and imposes no periodic subscription fee for support services provided during regular business hours. This protects you from paying big invoices for routine repairs.

  • Access to Cisco Network Infrastructure Professionals
    As a Registered Partner for Cisco Systems, Progent offers help from authorized professionals who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.

  • Application Experts Consulting
    Progent's core consulting offerings consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
    Microsoft Dynamics GP/Great Plains Support and Customization
    Microsoft Office Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2014 and 2014 Integration and Software Programming
    Oracle Database Administration and Software Development
    MySQL Management and Application Design
    Apple Macintosh Help

    By offering a full service centralized resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that meet the unique requirements of your company.

  • Advanced Online Access Software
    Protected online access allows Progent's service experts to see precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand an expensive personal visit. State-of-the-art online connectivity software and expert technicians together allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.

  • Compatibility with Popular VPN Products
    Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24x7 Support for High Network Uptime
    For small offices with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed specifically for budget-conscious small companies whose clients require immediate recourse to a Help Desk service with expert phone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT background, refined remote support software, and understanding of corporate IT enable small companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of network service, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premise help by the minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large bills for quick solutions so you won't be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The discipline of documenting and organizing service records results in more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service losses.

How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.

© 2002-2016 Progent Corporation. All rights reserved.