Immediate Online Troubleshooting for Long Beach Small Office Computer Systems
Fast Remote Consulting for Long Beach SystemsFor small companies in Long Beach or anywhere in the state of California, Progent offers online technical support for computer systems based on Microsoft, Cisco Systems, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. This reduces direct costs because solutions use up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where quick repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently translates into your company conserving money.

Progent's Online Service Technologies
Over time, Progent has refined a collection of optimized technologies and proven processes that ensure the maximum degree of effectiveness for online technical support and repair for small business IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's system without breaching corporate security.

Progent's proven technical support database application keeps detailed records of all service that Progent's customers have received. Progent's authorized service personnel have access to the details of services provided to each Progent customer by every Progent engineer. This archive of anomalies and solutions is stored as a conveniently retrievable support database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote service experts can come up with the best solutions quickly.

Phone-based technical services Offered by Progent to companies in Long Beach and throughout the state of California include:

  • Authorized Microsoft Windows Expertise
    MS Windows Experts for Long Beach, CaliforniaProgent's Microsoft-certified online service engineers can deliver network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of technology support including Windows 2012 R2 Server migration and deployment support, Windows Server 2008 set up, Microsoft Exchange 2013 deployment, Exchange 2010 maintenance, SharePoint Server application development, Lync Server 2010 implementation and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server programming and SQL Server 2012 migration, Systems Center Operations Manager monitoring, Project Server planning, and SBS Server 2011 support.

    Progent also offers a wide array of affordable PC desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support as well as System Center Configuration Manager design and installation and Microsoft Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Long Beach, CaliforniaThe Cisco CCIE certification is the premier accreditation for network engineers, and validates a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most stubborn challenges occurring in network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs work closely with Cisco Systems' internal engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness since their deep experience allows them to resolve problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes.

    Few service providers make CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone access to a Cisco Systems authorized CCIE so you can receive immediate assistance for serious network issues that are hurting business productivity but are not within the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Certified Network Security Specialists for Long Beach, CaliforniaProgent's certified CISSP, ISSAP, and CISM security consultants offer a range of security services that can enhance the defenses of your Microsoft Windows, Apple OS X, or Linux environment against assaults or help you to recover rapidly following a serious breach. Security support services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services cover a wide spectrum of information technologies including network infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware vSphere and Citrix virtual server products for server hardware consolidation and easy administration, and migration from legacy systems to Windows or Linux environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency online help troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX including:
    Apple Mac OS X
    Berkeley UNIX (BSD)

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs that small businesses frequently need. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for small organizations who don't have the budget to create an internal Help Desk Call Center but who need fast access to a reliable Help Desk with professional phone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting support can assist you in creating an effective new Call Center or enhancing your established organization, identifying or customizing Help Desk application software to handle the unique requirements of your company, or adding temporary phone support staff to work with your in-house Call Center resources to deal with demanding scenarios like software transitions, major updates, or installing new business software.

    Progent's Help Desk team of seasoned network consultants provides your computer users in Long Beach or anywhere in the state of California fast contact with a reliable support resource with years of background providing phone consulting and online diagnostics for networks powered by Windows, Cisco Systems, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's intent is to fix instead of simply track IT issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, MS Word, and Excel. To learn more information concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Long Beach, or anywhere in the state of California, remote network monitoring services centered around MS Operations Manager 2007, adapted by Progent for your environment so that your computer support is proactive rather than reactive. By anticipating possible trouble spots before they grow into downtime, system monitoring can avoid inconvenient and costly information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or systems powered by a variety of operating systems.

How Your Long Beach Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or send email to For small offices and new ventures in Long Beach or throughout the state of California, Progent's phone-based network support engineers can provide professional and affordable IT help the moment your company has to have it. More than 10 years of delivering remote repair services has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Long Beach company deals with a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix sudden system crises or especially complicated integration projects.

Features of Progent's Online Network Support for Long Beach
Progent's phone help, remote repair, system security consulting, and system management services offer small businesses in Long Beach or throughout the state of California unparalleled leverage for your support budget. Whether you require occasional phone help and remote network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:

  • Fast Telephone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to small businesses in Long Beach and is also ideal for customers in more remote areas of California that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going training.

  • Per Minute Rates to Minimize Costs
    Progent provides online support on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online service and asks for no monthly retainer for services provided during normal working hours. This protects you from paying big bills for routine repairs.

  • Access to Cisco Network Infrastructure Professionals
    As a Registered Partner for Cisco Systems, Progent offers the services of on-staff specialists with skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Team
    Progent's core support offerings include system integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts staff includes:
    Microsoft Dynamics GP (Great Plains) Support and Customization
    Microsoft Customer Relationship Management Help
    Microsoft Project Training
    Microsoft Excel Programming
    Microsoft Office Help
    Crystal Reports, Microsoft Access, and FRx Consulting
    UNIX, Linux and Solaris Support
    SQL Server Configuration and Application Programming
    Oracle Database Administration and Application Development
    MySQL Database Administration and Application Design
    Mac Help

    By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that match the specific needs of your company.

  • Advanced Online Access Software
    Protected online access permits Progent's support experts to see exactly what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly onsite service call. State-of-the-art remote access tools and experienced technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated network analysis.

  • Compatibility with Mainstream VPN Gateways
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

  • Round-the-Clock Service for Maximum Network Uptime
    For small offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are designed specifically for budget-conscious small offices whose workers need immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow small businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent offers in-depth expertise for Microsoft’s leading server products with services that include Windows Server 2012 R2 migration and integration support, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Windows 2000 Server upgrades, Exchange 2013 Server deployment, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL 2008 support and SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premise service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each staff member to each client. The discipline of documenting and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for IT help, go to Immediate Emergency Support.

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