Fast Remote Technical Support for Long Beach IT Networks
Immediate Online Help for Long Beach SystemsFor organizations located in Long Beach or anywhere in the state of California, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve most network issues quickly. This reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your network without breaching corporate security.

Progent's sophisticated service database application includes thorough documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every customer by any consultant. This history of issues and resolutions is organized as a quickly exploitable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive support databases and allow priority access to manufacturers' internal support staff so Progent's remote service specialists can determine the best solutions in the least time.

Online support available from Progent to clients in Long Beach and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the resources to support an in-house Call Center but who require fast communication with an efficient Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent extension of your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex network challenges, or be ready in overflow instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced network consultants offers your computer users in Long Beach or anywhere in the state of California fast access to a dependable support resource with extensive experience offering phone support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's policy is to solve instead of simply track IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in downtime, proactive monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a variety of operating systems.
How Your Long Beach Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Long Beach or throughout the state of California, Progent's phone-based network support specialists are ready to deliver expert and affordable IT support the moment your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Long Beach office relies on a regular independent support technician or employs an in-house IT staff that can deal with typical computer issues, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected network emergencies or especially challenging integration projects.

Details of Progent's Online Network Services for Long Beach
Progent's online support, remote repair, network security consulting, and network management services offer businesses in Long Beach or throughout the state of California the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your business world class IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.