Fast and Affordable Remote Support for Long Beach Computer Networks
For businesses in Long Beach or anywhere in the state of California, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve most network problems rapidly. Efficient support lowers immediate expenses because service calls use up minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and related costs stemming from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and proven processes which allow the maximum level of efficiency for online help and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to connect to your company's environment without violating corporate security.
Progent's powerful technical support reporting system maintains comprehensive records of all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to each Progent customer by any consultant. This history of problems and fixes is stored as an easily retrievable support database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can find the most efficient resolutions in the least time.
Remote support services provided by Progent to companies in Long Beach and throughout the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support engineers can deliver computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to help your company to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn problems associated with network design, deployment, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent value since their deep experience enables them to fix problems rapidly. In many instances, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using sophisticated remote support technology to provide efficient, safe, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity devices. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers support Services, Cisco Security and VPN Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can enhance the safety of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide advanced online support services to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a wide array of computer technologies including network architecture, email systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online help resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Long Beach Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Long Beach or anywhere in the state of California fast assistance from an effective support group with years of experience providing telephone-based help and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a solid driver of company productivity, and Progent's target is to resolve instead of simply record network problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By uncovering looming issues before they expand into downtime, system monitoring can minimize stressful and expensive network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by multiple platforms.
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Long Beach or throughout the state of California, Progent's phone-based network support specialists can deliver expert and cost-effective system help the instant your organization has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Long Beach organization relies on a regular independent support technician or employs an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix sudden system crises or particularly complex integration problems.
Features of Progent's Remote Computer Support for Long Beach
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give offices in Long Beach or throughout the state of California the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Long Beach and is also ideal for customers in geographic areas of California that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online help and asks for no periodic subscription fee for support services provided during normal working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service Programming
By providing a convenient one-stop source for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that fit the unique needs of your company.
- Sophisticated Remote Access Software
Secure remote access allows Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise demand an expensive onsite service call. Effective online connectivity software and experienced technicians together enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite support and remote network analysis.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High System Availability
For businesses with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only world-class technical help, but also a consultant with proven methods for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during regular business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.