Fast and Affordable Remote Support for Long Beach Networks
Urgent Remote Technical Support for Long Beach SystemsFor companies located in Long Beach or anywhere in California, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical experience and have access to the advanced tools required to solve most network problems quickly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in incidental costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to many remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as big invoices. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your company's computer system without breaching corporate security.

Progent's advanced customer support reporting application includes detailed records describing all support that Progent's clients have received. Progent's authorized engineers have access to the records of services rendered to each client by any Progent consultant. This database of issues and solutions is organized as a conveniently retrievable internal database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote service specialists can come up with the best solutions quickly.

Online support provided by Progent to businesses in Long Beach and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight line of IT management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the resources to create an internal Help Desk Call Center but who need fast access to an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting support can guide you in creating an efficient new Call Center or enhancing your existing organization, identifying or enhancing Call Center software to handle the unique needs of your business, or adding occasional online personnel to work with your internal Call Center group during high-demand scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of experienced network experts provides your workers in Long Beach or anywhere in the state of California rapid contact with an effective network service resource with years of background delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a significant enabler of company productivity, and Progent's intent is to solve and not merely document network issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides phone-based professional consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and MS Excel. To learn additional information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Long Beach, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your computer support is proactive rather than reactive. By anticipating emerging problems before they result in crashes, system monitoring can minimize stressful and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or environments that support a combination of OS platforms.
How Your Long Beach Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote help with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Long Beach or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system support the moment your company has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Gold certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Long Beach business deals with a regular freelance consultant or maintains an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Long Beach
Progent's online IT consulting services allow your Long Beach company to experience the benefits of timely, enterprise-level network support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local support resources
    With most organizations in Long Beach or anywhere in California, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can take care of typical technical issues. However, IT crises sometimes spring up when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these cases, Progent's online support specialists provide a convenient, quick, and economical way to augment your regular resources and to pass on valuable knowledge to increase your capability to deal with future problems locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller organizations often rely on individual freelance consultants. While independent consultants have less overhead than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an information system created on a modest budget. Without a robust infrastructure, slap-dash fixes can get piled onto an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the business. These badly built systems require careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can provide the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices need guidance and technical training to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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