Immediate Online Support for Long Beach California Networks
Fast Phone Support for Long Beach SystemsFor organizations located in Long Beach California, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated tools required to solve the majority of information system problems quickly. This lowers direct costs because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from situations where fast repairs somehow end up as big tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and field-proven processes that permit the maximum level of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to interface to your company's environment without violating corporate security.

Progent's advanced technical support database system maintains thorough documentation of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to each customer by any consultant. This archive of trouble tickets and fixes is stored as a quickly searchable support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft open up additional extensive technical support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the most efficient solutions quickly.

Remote support available from Progent to companies in Long Beach California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of experienced network professionals provides your clients in Long Beach California instant access to a dependable network service group with years of background providing telephone-based help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's target is to resolve and not simply report network issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting staff provides online professional consulting support and education in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Long Beach California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so your IT support is proactive rather than reactive. By spotting possible problems before they cause downtime, proactive monitoring can head off inconvenient and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a mix of platforms.
How Your Long Beach Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Long Beach California, Progent's online network support engineers can provide expert and affordable IT help the moment your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Long Beach office works with a regular independent consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or especially complex integration projects.

Advantages of Progent's IT Support for Offices in Long Beach California
Progent's online network troubleshooting services enable your Long Beach company to experience the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    For most businesses in Long Beach California, nearby computer service providers, whether made up of freelance consultants or a full-time IT staff, can handle typical technical issues. On the other hand, IT crises might spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these instances, Progent's online service professionals offer a convenient, quick, and budget-friendly solution to supplement your local help and to convey useful information to increase your ability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. While independent service people have less internal costs than big support organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an IT architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. Such badly designed systems require proper analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a network architecture able to deliver the stable foundation to meet current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require advice and technical education to navigate through an increasingly complicated maze of technology options capable of accelerating business success and improving productivity. They do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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