Urgent Remote Help for Long Beach Small Business Networks
Immediate Phone Consulting for Long Beach NetworksFor small companies in Long Beach or anywhere in California, Progent provides phone technical support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems rapidly. This lowers direct expenses since service calls use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where fast repairs somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly results in your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your network without breaching corporate security.

Progent's advanced service reporting system maintains extensive histories describing all support that Progent's customers have received. Progent's team engineers have the benefit of the records of services provided to each Progent client by any Progent consultant. This archive of issues and solutions is stored as an easily accessible internal database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close partnerships with key vendors such as Cisco Systems and Microsoft open up additional vast technical support databases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to arrive at optimal solutions quickly.

Online technical support services available from Progent to companies in Long Beach and throughout the state of California include:

  • Certified Windows Expertise
    MS Windows Expertise for Long Beach, CaliforniaProgent's Microsoft-certified online service experts offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2013 migration, Microsoft Exchange Server 2010 maintenance, SharePoint Server design, Lync 2010 implementation and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, SQL Server 2012 programming and SQL Server 2014 migration, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server 2010 planning, SBS Server support, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of cost-effective desktop consulting and support services to assist your company to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and installation and Microsoft Intune expertise to centralize the management of your desktops and Cloud-connected tablets and smartphones.

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Long Beach, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to resolve even the most difficult challenges occurring in network planning, deployment, administration, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to fix problems quickly. In common cases, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes.

    Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive timely support for complex network issues that are hurting business productivity but are outside the comfort zone of your ordinary IT service personnel. Progent's CCIE consultants can connect to your environment via advanced remote troubleshooting tools to perform fast, safe, and economical analysis and repair.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified Network Security Engineers for Long Beach, CaliforniaProgent's accredited CISM and CISSP security engineers offer a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple Mac, Linux environment against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security support services available from Progent include: thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for remote and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online support services address a wide range of information technologies such as network infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware vSphere and Citrix virtualization technologies for server hardware consolidation and simplified administration, and migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

    Important Linux platforms for which Progent offers expert support include:

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects that small businesses frequently request. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for small and midsize organizations with networks based on Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for small businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick response from an efficient Help Desk with proficient telephone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting support can support you in creating an efficient new Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center application software to meet the particular needs of your company, or adding temporary phone support personnel to supplement your existing Call Center resources to handle demanding scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of experienced information technology experts provides your clients in Long Beach or anywhere in the state of California quick access to a reliable technical support resource with substantial background delivering telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of business success, and Progent's aim is to solve instead of just document technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply remote professional consulting expertise and education in key application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To read additional information about Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Long Beach, or anywhere in the state of California, remote network and server monitoring services powered by System Center Operations Manager (SCOM), enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into downtime, automated monitoring can minimize stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or systems that support a combination of platforms.

How Your Long Beach Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Microsoft, Mac OS X, or Linux networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or send email to information@progent.com. For small offices and startups in Long Beach or anywhere in the state of California, Progent's online network support specialists can deliver professional and economical system help the instant your business needs it. Long experience offering remote repair services has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity associated with on-premise service calls.

Even if your Long Beach small business deals with a local freelance support technician or employs an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve sudden network emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Small Offices in Long Beach
Progent's remote network troubleshooting services enable your Long Beach small company to have the benefits of immediate, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic value by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    With most small companies in Long Beach or anywhere in California, local computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can solve typical technical problems. However, major troubles might spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual support personnel. In these situations, Progent's online support professionals provide an easy, quick, and affordable way to supplement your local help and to pass on useful information to improve your ability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, small businesses often rely on independent freelance service providers. Although freelance service people have less overhead than big consulting firms and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of backup help may require your business to wait for help during an IT crisis. As your network expands, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    New businesses often begin with an information architecture created on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. Such poorly built environments require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can provide the stable foundation to handle vital business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Small businesses require advice and technical education to negotiate an ever more complicated maze of technology options available for accelerating business success and enhancing productivity. They do not need a network consultant who is attempting to sell a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a small business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with enterprise networking allow small businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the front lines of IT service, performing a broad variety of IT projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to every client. The practice of detailing and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service losses.

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.

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