Onsite and Online Computer Network Consulting and Troubleshooting

Fast Remote Troubleshooting for Long Island City New York Information Networks
For organizations located in Long Island City New York, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support lowers direct costs since service calls require fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or avoiding network outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where quick fixes manage to end up as major bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes which promote the maximum degree of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your company's system without violating system security.

Progent's sophisticated service database application includes comprehensive histories for all support that Progent's customers have received. Progent's team engineers have access to the specifics of support provided to each Progent client by every Progent consultant. This archive of trouble tickets and solutions is structured as an easily searchable support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting experts are able to determine the most efficient resolutions promptly.

Remote support available from Progent to companies in Long Island City New York include:

• Authorized MS Windows Experts
  Progent's Microsoft-expert remote support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of technology support including Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Application Development, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition offers a wide range of affordable PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 11 planning and migration assistance and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and validates an individual's networking knowledge at the expert level. CCIEs can handle the most difficult issues occurring in network infrastructure planning, installation, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent value because their deep experience enables them to resolve problems rapidly. In common instances, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.

  Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity appliances. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs planning and integration services, Cisco wireless controllers support Services, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.

• CISSP and ISSAP Certified Network Security Experts
  Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: in depth data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide advanced remote consulting support to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to address a wide range of information technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.

  Major Linux variants for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering services include:

• Call Center Services
  Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

  Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk staff of veteran information technology professionals provides your customers in Long Island City New York quick access to a large technical support group with years of experience providing telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid contributor to business productivity, and Progent's target is to resolve and not merely document IT problems.

• Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Consulting Group can supply phone-based professional consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's consulting, customization, and training services, visit Progent's Applications Experts Team.

• Unified and Automated Administration of Hybrid Cloud Networks
  Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center2, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

• Remote Hybrid Network Monitoring Support
  Progent offers organizations in Long Island City New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize SCOM to fit your business so your IT maintenance is proactive and automated. By anticipating possible issues before they result in crashes, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a mix of platforms.

Even if your Long Island City organization deals with a regular freelance consultant or employs an in-house organization that know how to deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the experience to address sudden system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Long Island City New York
Progent's online support services enable your Long Island City organization to have the benefits of immediate, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

• Seamless remote expansion of your on-site IT resources
  For most companies in Long Island City New York, local network service providers, whether consisting of outside consultants or an internal IT staff, can resolve typical technical issues. On the other hand, IT crises sometimes occur when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service people. In these situations, Progent's on-call support specialists offer an easy, fast, and affordable solution to supplement your local resources and to pass on valuable knowledge to increase your capability to resolve future problems in-house.

• Less Reliance on Individual Service Providers
  For network maintenance, smaller organizations often rely on independent freelance service providers. Although independent consultants have smaller internal costs than big support organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your company expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support experts to insure your network stays up and running.

• Create a Solid Foundation for Smooth Expansion
  Companies often start with an information system created on a modest budget. Lacking a scalable framework, band-aid fixes can get thrown onto a shaky foundation. As a network grows, stability and scalability issues can impede the success of the business. Such badly designed environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle current business requirements and simplify downstream expansion.

• Work with Problem Solvers Instead of Technology Resellers
  Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of technology alternatives available for promoting business growth and improving productivity. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT knowledge, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Full Family of Server Platforms
  Progent offers world-class support for Microsoft's popular server products with services that include Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management support.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to permit minor problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every staff member to every customer. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

• Remote Network Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting companies to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.