Fast and Affordable Online Help for Long Island City New York Computer Systems
For businesses located in Long Island City New York, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage because they have the practical experience and are equipped with the advanced tools necessary to resolve most information system issues quickly. Efficient support reduces immediate costs since service calls require fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where quick solutions manage to turn into big bills. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which permit the highest degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your company's computer system without compromising corporate security.
Progent's sophisticated service database system keeps extensive records of all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help provided to each Progent client by any Progent consultant. This history of problems and fixes is structured as a quickly exploitable proprietary knowledge base that enables Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available additional vast technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at optimal solutions in the least time.
Remote support services provided by Progent to businesses in Long Island City New York include:
Certified Windows Support
Progent's Microsoft-expert remote support engineers offer network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to help your business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for networking consultants, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most difficult challenges occurring in network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing alternate approaches or locating software patches. CCIEs represent an excellent value because their deep expertise allows them to solve problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via state-of-the-art remote troubleshooting tools to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to recuperate rapidly following a damaging breach. Security support services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine physical resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide spectrum of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Long Island City Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology consultants provides your customers in Long Island City New York fast contact with a reliable support group with substantial background providing phone consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk recognition as a significant driver of company efficiency, and Progent's policy is to fix instead of simply track technical issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Long Island City New York remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive and automated. By spotting possible trouble spots before they result in network outages, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Long Island City New York, Progent's phone-based network support specialists are ready to provide effective and cost-effective system help the moment your business requires it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Long Island City business has a local independent support technician or employs an in-house organization that know how to handle common network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to handle unexpected network emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Organizations in Long Island City New York
Progent's remote IT consulting services enable your Long Island City organization to experience the benefits of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by being more available, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your local IT resources
For most organizations in Long Island City New York, nearby computer service resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems might occur when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service experts offer an easy, quick, and affordable solution to supplement your local help and to pass on valuable knowledge to improve your capability to deal with future problems in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller offices often rely on independent freelance consultants. Although freelance consultants carry less overhead than big service firms and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system stays up and running.
- Build a Scalable Basis for Smooth Growth
Businesses typically start with an IT architecture created on a modest budget. Without a robust infrastructure, slap-dash repairs can get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These poorly built environments require proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture that can deliver the solid foundation to meet vital business requirements and ease future expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller companies need advice and technical education to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing productivity. These companies do not need a network consultant who is motivated to sell a certain vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, executing a wide variety of technical tasks for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.