Immediate Remote Help for Long Island City New York Information Networks
Immediate Phone Support for Long Island City SystemsFor organizations in Long Island City New York, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the services of CISSP-certified security experts to handle advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where fast fixes manage to end up as major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven processes which ensure the maximum level of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to communicate with your system remotely without violating network security.

Progent's powerful customer support database application stores thorough histories for the support that Progent's customers have received. Progent's staff engineers have access to the history of services provided to every Progent client by any Progent consultant. This database of anomalies and fixes is stored as a conveniently retrievable support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote service experts can determine the most efficient solutions promptly.

Remote technical support services offered by Progent to customers in Long Island City New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants provides your workers in Long Island City New York immediate assistance from a large support resource with years of background providing telephone-based consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a solid enabler of business success, and Progent's intent is to solve rather than simply track network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Long Island City New York online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they evolve into crashes, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that incorporate a mix of platforms.
How Your Long Island City Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Long Island City New York, Progent's phone-based network support specialists are ready to provide professional and cost-effective system support the moment your company requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Long Island City office works with a regular freelance consultant or employs a full time organization that know how to handle common computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden network crises or especially tough integration projects.

Details of Progent's Remote Network Services for Long Island City New York
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Long Island City New York unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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