Fast Remote Help for Long Island City Networks
Fast Phone Help for Long Island City SystemsFor companies in Long Island City or anywhere in New York, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs manage to end up as big bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which ensure the maximum level of efficiency for remote technical support and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to interface to your network remotely without breaching corporate security.

Progent's advanced technical support reporting application keeps detailed records of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of support delivered to each Progent customer by every Progent engineer. This archive of anomalies and responses is stored as an easily retrievable internal database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online consulting specialists can come up with the best resolutions promptly.

Online technical services offered by Progent to customers in Long Island City and throughout the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network experts offers your clients in Long Island City or anywhere in the state of New York rapid access to an efficient technical support resource with substantial background providing telephone-based consulting and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial driver of business performance, and Progent's aim is to fix and not simply track technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Long Island City, or anywhere in the state of New York, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your network support is proactive and automated. By anticipating looming issues before they result in downtime, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a mix of OS platforms.
How Your Long Island City Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Long Island City or throughout the state of New York, Progent's online computer support specialists can provide professional and cost-effective IT help the instant your company has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your Long Island City office works with a regular freelance consultant or maintains a full time organization that can handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to resolve sudden network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Long Island City
Progent's online IT consulting services allow your Long Island City organization to experience the benefits of immediate, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most companies in Long Island City and throughout New York, local network service resources, whether consisting of freelance consultants or an internal IT staff, can deal with typical network problems. On the other hand, serious problems sometimes strike when your regular resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these instances, Progent's online service professionals provide an easy, fast, and affordable solution to supplement your regular help and to pass on useful knowledge to increase your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller businesses commonly depend on individual freelance consultants. Although freelance consultants carry less internal costs than big service firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to go without help during an IT crisis. As your company grows, network downtime and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system stays available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, stability and expandability issues can hinder the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to provide the stable foundation to meet current business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complex maze of product alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is trying to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the forefront of IT service, executing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.