Immediate Remote Help for Long Island City New York Information Networks
For organizations in Long Island City New York, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the services of CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where fast fixes manage to end up as major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven processes which ensure the maximum level of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to communicate with your system remotely without violating network security.
Progent's powerful customer support database application stores thorough histories for the support that Progent's customers have received. Progent's staff engineers have access to the history of services provided to every Progent client by any Progent consultant. This database of anomalies and fixes is stored as a conveniently retrievable support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote service experts can determine the most efficient solutions promptly.
Remote technical support services offered by Progent to customers in Long Island City New York include:
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to help your company to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can deal with even the most challenging issues associated with network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value since their broad expertise permits them to resolve problems rapidly. In many cases, less experienced service providers can wrestle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your network using state-of-the-art on-line support technology in order to perform fast, secure, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of infrastructure devices by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recuperate rapidly after a serious breach. Security services available from Progent include: thorough data security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile access; defending your messaging system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to address a broad range of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance diagnosing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Long Island City Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced network consultants provides your workers in Long Island City New York immediate assistance from a large support resource with years of background providing telephone-based consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a solid enabler of business success, and Progent's intent is to solve rather than simply track network problems.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Long Island City New York online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they evolve into crashes, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that incorporate a mix of platforms.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Long Island City New York, Progent's phone-based network support specialists are ready to provide professional and cost-effective system support the moment your company requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Long Island City office works with a regular freelance consultant or employs a full time organization that know how to handle common computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden network crises or especially tough integration projects.
Details of Progent's Remote Network Services for Long Island City New York
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Long Island City New York unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Long Island City New York and is also ideal for networks in more remote areas that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online help and requires no periodic subscription fee for services delivered during normal business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Project Management and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for network generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that meet the unique needs of your company.
- Advanced Remote Access Tools
Secure remote connectivity permits Progent's support professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that might otherwise require a costly onsite service call. Effective remote access software and experienced technicians together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for High System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious businesses whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every client. The discipline of detailing and organizing service records allows more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.