Fast Online Help for Long Island City New York Computer Networks
For companies in Long Island City New York, Progent provides online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve the majority of information system issues quickly. This lowers immediate costs since service calls use up fewer billable minutes. Online help also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical remote support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your computer system without compromising network security.
Progent's advanced service database system includes thorough documentation describing the service that Progent's clients have been provided. Progent's team engineers have access to the history of support provided to every Progent customer by any Progent engineer. This database of anomalies and fixes is structured as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow priority response from vendors' internal product engineers so Progent's remote consulting experts are able to come up with the best solutions quickly.
Remote support services offered by Progent to customers in Long Island City New York include:
Certified MS Windows Experts
Progent's Microsoft-expert online support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help your company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network professionals, and validates a person's technical knowledge at the master level. Cisco CCIEs can resolve the most difficult problems associated with network infrastructure planning, deployment, maintenance, security, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise permits them to resolve problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated remote support technology to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity devices. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection services that can bolster the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to clean up quickly following a serious breach. Security services available from Progent include: thorough network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to cover a wide array of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Long Island City Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk team of experienced information technology experts offers your workers in Long Island City New York immediate access to a large technical support resource with extensive experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a significant contributor to business performance, and Progent's goal is to fix rather than just document IT problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Long Island City New York remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your IT support is proactive and automated. By anticipating emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and costly service crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Long Island City New York, Progent's online network support specialists can provide expert and cost-effective system help the moment your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Long Island City business relies on a regular independent consultant or employs an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to solve sudden network crises or especially complicated integration projects.
Features of Progent's Online Computer Support for Long Island City New York
Progent's online support, Internet-based repair, system security expertise, and system administration services give businesses in Long Island City New York unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Long Island City New York and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for online help and imposes no monthly retainer for services provided during normal working hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals who have experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services include technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support in critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Database Administration and Application Programming
Apple Mac Help
Amazon MWS Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that meet the unique requirements of your business.
- Advanced Online Access Tools
Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly onsite service call. Effective online access tools and experienced engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for Maximum System Uptime
For offices with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious offices whose clients need immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to each client. The discipline of detailing and organizing service records results in more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.