For small and midsize businesses in Long Island City New York, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional value due to the fact that they have the real-world background and the advanced technology to resolve most network issues quickly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick solutions somehow turn into substantial tabs. Progent's penchant for handling problems quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online technical support and troubleshooting for small business IT networks. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to interface to your system without violating network security.
Progent's powerful technical support database system stores comprehensive histories of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support rendered to each client by every Progent consultant. This database of trouble tickets and resolutions is structured as a quickly searchable internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's online consulting experts are able to determine optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Long Island City New York or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online network support professionals offer advanced credentials in a comprehensive array of technologies. This broad range of technical skills permits Progent's consultants to manage practically any emergency likely to take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-OS networks, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support available from Progent to small businesses in Long Island City include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of information technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote help for diagnosing problems within UNIX/Linux networks powered by leading variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can resolve the most complex problems associated with network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience permits them to resolve the most complex problems quickly. In typical cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a CCIE so your company can receive timely assistance for serious network issues that are hurting business efficiency but are beyond the experience of your local network support resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of sophisticated remote support technology to provide quick, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-certified online service experts offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a variety of security solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recuperate rapidly after a damaging breach. Security services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Long Island City New York Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want fast communication with a reliable Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software to meet the unique requirements of your business, or adding temporary phone support staff to supplement your internal Call Center resources to handle high-demand situations like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network professionals gives your customers in Long Island City New York immediate assistance from a dependable technical support group with substantial experience delivering telephone-based support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a major driver of company productivity, and Progent's intent is to resolve instead of simply record IT problems.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers online professional consulting expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative facets of Mac computing by delivering remote help services and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Long Island City New York remote network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your network maintenance is proactive and automated. By spotting emerging trouble spots before they result in crashes, proactive monitoring can head off disruptive and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.