For small and midsize companies in Long Island City New York, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional value because they have the real-world background and the advanced technology to solve the majority of information system problems rapidly. This reduces direct costs since service calls take up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to many remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where speedy. minor repairs somehow turn into major tabs. Progent's penchant for solving problems quickly translates into your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has developed an array of customized tools and proven processes which allow the maximum degree of efficiency for online help and troubleshooting for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your company's system without compromising network security.
Progent's proprietary customer support database system maintains detailed histories of the support that Progent's clients have received. Progent's staff engineers have access to the history of support delivered to each Progent customer by every consultant. This database of problems and solutions is stored as a conveniently accessible support database that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts are able to determine the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Long Island City New York or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote technical service professionals possess advanced credentials in an extensive array of products and technologies. This wide range of capability allows Progent's consultants to address almost any crisis that may take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support companies with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to customers in Long Island City include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad range of computer technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to resolve the most stubborn issues associated with network infrastructure design, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience allows them to find solutions for even the most complex problems quickly. In many instances, less qualified service providers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so you can get timely support for complex network issues that are crippling business productivity but are beyond the experience of your local network support group or consultant. Progent's CCIE support experts can connect to your environment via the latest remote troubleshooting tools to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly following a serious penetration. Security support services available from Progent cover thorough network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Long Island City New York Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for smaller businesses who don't have the money or time to build and maintain an internal Help Desk but who need quick communication with a dependable Help Desk with professional phone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Call Center or revamping your current one, evaluating or customizing Call Center application software to meet the unique needs of your business, or adding temporary phone support staff to reinforce your in-house Help Desk Call Center resources to handle high-demand scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Long Island City New York immediate communication with an effective network service group with years of experience providing telephone-based support and online troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a significant enabler of business success, and Progent's target is to solve instead of merely annotate IT problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and MS Office Excel. To learn more information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac systems by providing phone-based help services and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Long Island City New York remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your IT maintenance is proactive rather than reactive. By spotting looming problems before they evolve into crashes, automated monitoring can ward off stressful and costly service breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.