UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize businesses in Long Island City New York, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent leverage because they are equipped with the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes somehow end up as large tabs. Progent's penchant for dealing with problems quickly translates into your business saving money.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum level of efficiency for online engineering help and repair for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's online support team to communicate with your company's environment without violating system security.

Progent's proprietary customer support database application stores comprehensive histories of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services provided to each Progent client by every Progent consultant. This database of anomalies and fixes is stored as an easily searchable internal database that allows Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' internal support staff so Progent's online consulting specialists can arrive at optimal solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Long Island City New York or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote consulting engineers offer credentials in a comprehensive array of disciplines. This breadth of capability allows Progent's consultants to handle practically any problem likely to occur in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To provide assistance to businesses with multi-platform environments, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote support provided by Progent to clients in Long Island City include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as network architecture, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve even the most intractable issues associated with network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs offer excellent value since their broad expertise allows them to solve the most complex problems quickly. In typical instances, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so you can receive immediate assistance for complex network issues that are impacting business efficiency but are beyond the experience of your regular network support providers. Progent's CCIE consultants can connect to your environment using the latest on-line support tools to perform fast, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network products.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier remote service experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.

• CISM and CISSP Certified Network Security Professionals
  Progent's certified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Call Center Services
  Progent's Help Desk service options for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the budget to build and maintain an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or customizing Call Center software to handle the particular needs of your business, or adding occasional online staff to reinforce your in-house Help Desk resources to deal with demanding events like software migrations, mass updates, or installing new business software.

  Progent's Help Desk team of experienced network professionals provides your customers in Long Island City New York quick contact with a reliable support resource with substantial background delivering telephone-based consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to business success, and Progent's policy is to fix instead of merely document IT issues.

• Business Applications Support: Training, Custom Programming, and Problem Solving
  Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Mac professionals can nurture the creative facets of Mac systems by offering phone-based help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio/video or putting together an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Long Island City New York online computer system monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By exposing emerging issues before they expand into network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a mix of platforms.