Fast Phone Support for Long Island City New York UNIX or Linux SystemsFor small and midsize businesses in Long Island City New York, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent leverage because they are equipped with the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes somehow end up as large tabs. Progent's penchant for dealing with problems quickly translates into your business saving money.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the maximum level of efficiency for online engineering help and repair for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's online support team to communicate with your company's environment without violating system security.

Progent's proprietary customer support database application stores comprehensive histories of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services provided to each Progent client by every Progent consultant. This database of anomalies and fixes is stored as an easily searchable internal database that allows Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' internal support staff so Progent's online consulting specialists can arrive at optimal solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Long Island City New York or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote consulting engineers offer credentials in a comprehensive array of disciplines. This breadth of capability allows Progent's consultants to handle practically any problem likely to occur in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To provide assistance to businesses with multi-platform environments, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote support provided by Progent to clients in Long Island City include:

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Help Desk service options for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the budget to build and maintain an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or customizing Call Center software to handle the particular needs of your business, or adding occasional online staff to reinforce your in-house Help Desk resources to deal with demanding events like software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of experienced network professionals provides your customers in Long Island City New York quick contact with a reliable support resource with substantial background delivering telephone-based consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to business success, and Progent's policy is to fix instead of merely document IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac professionals can nurture the creative facets of Mac systems by offering phone-based help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio/video or putting together an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Long Island City New York online computer system monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By exposing emerging issues before they expand into network outages, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a mix of platforms.

How Your Long Island City New York Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.



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