For small businesses located in Long Island City New York, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct expenses since service calls require fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where fast fixes somehow end up as major invoices. Progent's skill at dealing with problems efficiently results in your company conserving cash.
Progent's Remote Service Tools
Over the years, Progent has developed a set of optimized tools and field-proven processes that allow the maximum level of effectiveness for remote help and troubleshooting for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's online support team to access your company's system remotely without violating corporate security.
Progent's highly evolved technical support reporting application stores extensive documentation of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to every client by every Progent engineer. This database of problems and responses is organized as a quickly searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional vast support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to find optimal resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Long Island City New York or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's online technical support professionals have credentials in an extensive set of disciplines. This broad range of IT skills enables Progent's engineers to handle almost any problem likely to occur in a small business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help customers with multi-platform networks, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to clients in Long Island City include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including system architecture, email systems, network and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to current Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates a person's network technology skills at the master level. CCIEs can handle the most intractable issues surrounding network planning, integration, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to fix even the most difficult problems quickly. In many cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone contact with a CCIE so you can get urgent assistance for serious network problems that are impacting worker productivity but are beyond the comfort zone of your ordinary network maintenance personnel. Progent's CCIE support experts can communicate with your environment via advanced on-line support technology in order to provide fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote desktop services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM and CISSP network security consultants offer a range of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; installing firewalls; building safe mechanisms for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting services include:
How Your Long Island City New York Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for small companies who lack the money or time to assemble and manage an internal Call Center but who want quick communication with a dependable Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk software products to meet the particular needs of your business, or providing temporary online personnel to supplement your internal Call Center team to deal with high-demand situations like software transitions, mass updates, or installing new applications.
Progent's Help Desk staff of veteran information technology professionals provides your clients in Long Island City New York rapid contact with an effective support group with years of background providing telephone-based help and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to business productivity, and Progent's intent is to solve instead of merely record IT problems.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply online advanced consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To read additional information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can support the imaginative aspect of Mac environments by providing phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Long Island City New York remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your network support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, remote monitoring can minimize disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a variety of platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.