Fast and Affordable Online Support for Long Island City IT Networks
Urgent Remote Consulting for Long Island City SystemsFor organizations in Long Island City or anywhere in New York, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve most information system issues rapidly. This lowers immediate expenses since service calls accumulate minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick repairs somehow turn into major bills. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and field-proven processes which promote the maximum degree of efficiency for online help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's Technical Response Center to connect to your network without compromising network security.

Progent's proven service reporting application includes detailed histories of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to each customer by every consultant. This archive of problems and fixes is stored as a readily exploitable support database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.

Remote technical services offered by Progent to customers in Long Island City and throughout the state of New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk Call Center application software to address the special needs of your corporation, or providing temporary online staff to work with your in-house Call Center team to deal with demanding events such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Long Island City or anywhere in the state of New York quick assistance from a large technical support group with substantial experience delivering phone help and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company efficiency, and Progent's target is to resolve rather than merely track network problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering support and training in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Long Island City, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By uncovering possible problems before they evolve into full-scale emergencies, system monitoring can head off inconvenient and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that support multiple operating systems.
How Your Long Island City Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Long Island City or throughout the state of New York, Progent's phone-based computer support specialists can provide expert and affordable system support whenever your company has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Long Island City company has a regular freelance support technician or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Organizations in Long Island City
Progent's remote technical help services enable your Long Island City business to realize the advantages of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in Long Island City or anywhere in New York, local network service providers, whether represented by outside consultants or a full-time maintenance staff, can handle the majority of technical issues. However, IT crises sometimes occur when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local support technicians. In these situations, Progent's online support specialists offer a convenient, quick, and affordable solution to augment your local resources and to transfer useful knowledge to increase your capability to handle downstream issues in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations often depend on individual freelance consultants. While freelance consultants carry smaller overhead than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your business to go without help during an emergency. As your network expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support experts to make sure your IT system stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such badly built systems need proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical training to negotiate an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. These companies do not need a network consultant who is trying to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the front lines of network service, performing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support activity allows more efficient service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.