Consulting Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most popular solutions for achieving location-independent access to messaging, scheduling, web-based programs, and other critical business information. Progent offers Los Angeles, California businesses the expertise of BlackBerry-certified experts who can assist companies to manage existing BlackBerry environments or migrate smoothly to a more popular mobile platform.

As the complexity of small company IT technology has increased, and as the need for world-class security, dependability, and recoverability has grown to be the norm for businesses of all sizes, successful integration and maintenance of RIM BlackBerry solutions has become more challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small businesses often resort to outside consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to plan, administer, and repair BlackBerry-based solutions economically and effectively, eliminating the need for an internal BlackBerry technology expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, coupled with Progent's proven remote support capabilities, gives small businesses an economical solution for incorporating BlackBerry technology seamlessly into their business information network.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, configure streamlined administration tools to help you track and support BlackBerry devices across your business, recommend security policies that make sense for your company, develop custom wireless software, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Onsite IT Consulting
Progent locations in Los Angeles Metro Area

City Address Phone Link
Beverly Hills 468 N Camden Dr, #200
Beverly Hills, CA 90210
United States
(424) 354-0123 Beverly Hills Network Support Services
Chatsworth 9410 Owensmouth Ave
Chatsworth, CA 91311
United States
(818) 707-5399 Chatsworth Network Support Services
Long Beach 3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
United States
(562) 314-4498 Long Beach Network Support Services
Los Angeles 355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
United States
(213) 784-4494 Los Angeles Network Support Services
Manhattan Beach 1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
United States
(310) 421-4766 Manhattan Beach Network Support Services
Pasadena 1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States
(626) 243-2233 Pasadena Network Support Services
Santa Monica 2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
United States
(424) 299-8822 Santa Monica Network Support Services
Sherman Oaks 15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
United States
(818) 666-3781 Sherman Oaks Network Support Services
Valencia 27240 Turnberry Lane, Suite 200
Valencia, CA 91355
United States
(661) 483-2111 Valencia Network Support Services


Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for controlling critical jobs such as device installation, updates, and deactivation and also providing a strong foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent integration between Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry BES Server features a wealth of data protection options beginning with advanced encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows excellent flexibility in selecting levels of protection to meet the specific needs of your company's network. Progent's BlackBerry authorized engineers can help you to choose advanced security features and activate them remotely. Samples of these wirelessly selectable security settings are:

  • Lock down a BlackBerry smartphone
  • Erase information from a missing smartphone
  • Disable Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting mechanisms to prevent users from loading or running unsafe or unauthorized software. Progent can help you to select protective processes such as:

  • Specify precisely what programs are allowed on the device
  • Block third-party software from using non-volatile storage on the BlackBerry smartphone
  • Select which resources external software can access on the BlackBerry device
  • Limit the kinds of access external software running on the BlackBerry smartphone can establish
  • Block all external programs from being loaded or executed on the device

Expert RIM BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available by phone to deliver prompt assistance to businesses in the Los Angeles region or throughout California. Progent's seasoned online consulting team has helped businesses resolve computer problems and cut IT service costs in each state in the United States and built a substantial base of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide remote assistance for a wide selection of technologies related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can also assist you to resolve a broad array of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in providing nationwide remote support for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support costs low and, by handling issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange.

Contact Progent for Help from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the fast development of a new generation of high-end programs that can give your business a critical competitive edge. SQL Server features built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.

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    Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 available from Progent include Return on Investment estimates, project supervision, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, automated deployment and administration, network optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and post-migration Call Center support services.

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    Progent's Microsoft-certified experts have two decades of experience providing e-mail and unified email/telephony solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server support services to enhance email security and virus defense, achieve high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support services can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.

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    Progent offers two low-cost service packages intended to allow small businesses to receive a professional security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from beyond your company firewall to determine potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, an engineer executes a system scan from a secure computer within your company firewall to evaluate vulnerabilities to inside threats. The two security inventory services are configured and run from a secured external location.

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    Configuration Manager automates software deployment at scale, streamlines compliance settings management, inventories network assets, guards against corporate data leakage, performs network health monitoring, allows secure end-user self service, and delivers a common point of control for administering mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can assist you with any aspect of planning, installing, operating and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid networks.

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    Progent's Computer Helpdesk Outsourcing Services for desktop technical support are intended specifically for small businesses who need fast access to a Help Desk Call Center with expert phone support and effective escalation capability but who must operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services include: Helpdesk Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Software Selection and Deployment.

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    Progent's Test and Training Lab located at the QTS Data Center is available for testing mission-critical applications, developing efficient system upgrade procedures, evaluating and tuning performance, designing or validating business continuity strategies, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent clients without sufficient internal resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep critical network projects on schedule.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy recovery functions for Microsoft-based environment. SCDPM 2016 offers application-aware backup for key platforms like SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to design, implement, manage, and repair a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers online or onsite consulting expertise and can provide as-needed expertise to resolve technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your SCDPM 2016 deployment on schedule and on budget.

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    Progent has over a decade of experience configuring, and supporting the key components that make up Microsoft System Center and can help you to design, install, support, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can assist you to upgrade to the current version of System Center from an earlier release or from another datacenter management platform to provide the advantages of best-in-class provisioning, management automation, security, plus datacenter and critical application performance monitoring.

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    Progent's Citrix experts can assist you to evaluate the potential business value of the various editions of Essentials for Hyper-V, assist you to integrate Citrix management utilities with your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to improve the performance, uptime, flexibility, and fault tolerance of your virtual network while reducing the cost of equipment and operations and streamlining management processes.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's servers in an environment that gives the highest level of dependability and scalability and is also simple to move to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization techniques that enable small and midsize businesses with multi- platform environments to save significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented level of vendor independence.

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    Progent's compensation model is based on revenue sharing, so similar to being an independent contractor, your earnings are directly tied to your work effort. Some Progent support staff stress quality of life and choose to work at a more relaxed pace, utilizing our flexible calendar to follow individual enthusiasms like hiking, car racing, snow boarding, surfing, vacations, or sharing private time with family and friends. Other consultants take advantage of the chance to earn big bucks through lots of work and extended hours. Progent fully supports either side of the spectrum and everything in the middle.

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    Progent's Wi-Fi site survey and predictive modeling help you to plan, install and debug a Wi-Fi LAN customized for your facilities, offering your business a wireless solution that has the reception, performance, capacity, Quality of Service, data protection, and roaming capability your company requires. Wireless site survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and on-premises site survey services for validating, optimizing, and debugging a functioning wireless LAN.

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    Network monitoring ordinarily involves observing a network’s resource utilization in order to identify throughput bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux and can be used to observe multi-OS networks where Linux and Windows operate together. Progent's network integration engineers can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's Linux consulting services offer small businesses and developers assistance with administering and supporting UNIX/Linux and Solaris networks that coexist with Windows-based products.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.


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